references
Elena D.
30.04.2023
Positives
I liked everything very much. I will recommend it to my friends.
Anna K.
30.04.2023
Positives
The room is large and clean. Everything you need is there. Very good location of the hotel. Close to the springs and the central part of the city. Polite staff is randomly encountered. If we get lucky. This also applies to the quality of procedures. You have to be very lucky here.Negatives
Very bad food. Organized by menu type. The name of the dish does not correspond to reality. For example: a fish casserole is a piece of bun or something like a bun with the smell of fish. A chicken chop is something reminiscent of a cutlet, but it looks porous like a sponge and there’s not even a hint of meat. And such is the story with everything else. The menu contains only the name, without specifics. The sixth course offers only cold dishes, and “cold” ones: these are taken out of the freezer about an hour before eating. We ordered assorted vegetables. I couldn’t even imagine that for dinner, as the main course, they would bring defrosted ice-cold vegetables. I sometimes add these to soup at home when there is nothing else. The portions are small and it’s generally difficult for me to understand how this can be enough for a man. There is also something to say about the dishes offered as a buffet: The amount of food does not correspond to the number of people. Taking dessert is quite a stroke of luck. If you haven’t arrived at the start of breakfast or dinner, then your problem. The trays are empty. You need to run into the restaurant when it opens and have time to grab everything. That's why people take more than they need and others don't have enough. But if you don’t take it right away, then you won’t get it at all. I have never experienced such service even in a 2 star hotel. And besides, everything is very salty and seasoned. There is no need to talk about dietary nutrition. But there is a plus: you can lose weight)) I would like to note that the staff in the restaurant is very kind and I would like to say a special thank you to Maria, she tried her best. It is very common that procedures are scheduled early and you end up arriving late for breakfast. Here you have to choose either breakfast or procedures.. Now, as for the doctors: my friend and I were with the children. And we can say that we were lucky to get to an adequate doctor in this hotel. Many thanks to doctor Sofia for this!!! Many people complain about rudeness and indifference on the part of doctors. Which is very strange for this category of spa treatment, when people pay money and have to endure rudeness. I had to help an elderly woman who caught a cold in the pool. She was afraid to go to the doctor. and I was shocked by the visit to the doctor. “Go take Ibuprofen” is the whole answer. And she didn’t ask whether the patient actually had it or not. I barely persuaded the doctor to listen to my lungs. But even this made little sense. Ibuprofen and that's it. It’s good that I took a supply of medicines with me. By the way... Both my child and I caught a cold. There is a very strong draft in the pool. And almost everyone is guaranteed to have a cough. The head nurse, or maybe the head nurse (I can’t say exactly which one) answers very rudely. Our whole group got severe allergies from the water in the pool. My feet are bleeding. And I saw that this is the case for many people. When asked by the nurse what was added to the water: the answer is “I don’t know.” I showed the child’s legs, red and already crusty. I was recommended to treat my allergies as I would at home. And they sent me to the pharmacy to buy expensive ointment and allergy pills. I am shocked!!! And I would like to add one more thing. Our package included two doctor visits. But our doctor went on vacation. And to the question of which doctor should we go to then, “the answer from the head nurse is “NONE TO ANYONE,” but luck smiled on us and our Sofia came for one day. But the woman who had a cold did not. I would like to note that there are several doctors in the hotel. And to replace the one who left no one wants a doctor's vacation. How so??? In general, I don't recommend the hotel to anyone. But otherwise everything is fine. The city is very beautiful. The forest is super. Beauty. Think for yourself, decide for yourself. To have it or not to have it))))
Wladimir S.
28.04.2023
Positives
Clean and comfortable room, there is Wi-Fi in the room. Friendly staff. Excellent Parking. I was pleasantly surprised by the variety of medical procedures.Negatives
I read in the reviews about a modest diet - and it is so. But it’s more frustrating when there are 30 minutes between procedures, you come to the dining room, and the trays are just empty. By the time they bring the cuttings and the rest, we need to hurry.😕
Sergej W.
25.04.2023
Positives
On the plus side: the hotel is located in the center, close to the springs. There is parking, but you need to book in advance. The staff is friendly. The rooms have clean bed linen and towels. The procedures are all inside the hotel, you don’t need to go anywhere.Negatives
The rooms are not properly cleaned; there was dust already when we first checked into the room. Only towels, toilet paper and garbage bags were changed. The quality of the pillows has much to be desired, too big and flat. The food is just a nightmare, not only is there practically no choice, but if you don’t come among the first before opening, you expect that you will only see leftovers and not everything. There were days due to procedures when there were 2 in the morning, we arrived at 8:30 and there were already only leftovers, there was nothing to choose from, despite the fact that the canteen is open until 9:30!!! The trays are empty, they are no longer filled, I personally didn’t see any fruit, there was just bread for breakfast and there wasn’t always enough for everyone! Dinner was also not tasty. A three-star hotel, but it doesn’t even qualify for one star! We will not come to this hotel again!
Oleg Z.
25.04.2023
Positives
Very good location, professional and friendly personal, good medical procedures, good food and interesting tours. Reasonable price.Negatives
Unfortunately one lady whose responsibility is to serve hydraulic massage was very rude to me. I was shocked with tone of her voice. Yes, I was a little late (3 minutes) but it wasn't necessary to yell at me for this. Of course I wish her the best and keep her bad mood at home. Thank you, Oleg
Sergey W.
23.04.2023
Positives
Dear Sanatorium.com. We really liked everything. The treatment and food were very good. We will recommend you to friends and acquaintances. The hotel is in a very good location, everything is available. Thanks a lot
Viktor S.
22.04.2023
Positives
Excellent work by the doctor, nurse and in general all the medical staff do an excellent job THANKS to all of them. The room was cleaned very well too. THANK YOU SO MUCH TO THESE GIRLS.Negatives
The restaurant has very few staff and this leads to a long wait before being served. In general, everything else is fine.
Alexander M.
17.04.2023
Positives
The location of the sanatorium is more convenient, good procedures and everything is in one building.
Katharina P.
17.04.2023
Positives
The location and treatments were very good. Breakfast was very tasty.Negatives
Staff not always nice during applications. Little choice at the salad bar for dinner.
Inga G.
16.04.2023
Positives
Everything was wonderful. Very friendly staff. The food is very good. Everything is great.
Thomas R.
16.04.2023
Positives
Very friendly and attentive staff. Competent, friendly doctor. Staff. Hotel is centrally located. Short distances to the healing springs.Negatives
At breakfast there was relatively little choice at the buffet.
Александр Г.
16.04.2023
Positives
Very attentive staff. High-quality varied food.Negatives
There was no electric socket for a razor in the toilet. The room could have more options for connecting electrical appliances.
Larissa J.
16.04.2023
Positives
Good location of the hotel. The rooms are clean. Very friendly and helpful maids.Negatives
In addition to the maids, ALL the practical staff, starting with the DOCTOR, the woman describing the procedures, in the dining room (this is not a restaurant), at the reception are arrogant and without 5 € or 100 CZK they simply don’t see or hear you. The food is terrible.
Inna B.
16.04.2023
Positives
Very friendly staff, good atmosphere. Price-performance ratio very good.Negatives
The beds in our room were very uncomfortable. Heating didn't work, even though it was -3 degrees at night.
Armin S.
15.04.2023
Positives
- Most of the staff are very committed - Very good location in Karlovy Vary - Good price/performance ratio - Nearby parking garage for cars.Negatives
- The beds in this hotel do not have slatted frames, which can be problematic if you have back problems. - Staff does not consistently speak German - Food ok, but small portions and relatively limited selection at the buffet. - Treatment plan seems a bit carelessly put together and optimized for mass use: a mud pack before a massage helps more than half a day later - treatments during the relatively short meal times.
Linda R.
15.04.2023
Positives
I felt very comfortable, the location is very good, the staff was very friendly and helpful, everything was very clean and accurate, I can only recommend it.
Anna R.
14.04.2023
Positives
The accommodation was excellent, the staff was very polite, there were a couple of incidents with the nurse, but I didn’t swear. In general, the atmosphere is good. The food needs the best, breakfasts are good, and dinners are so la la. The girls in the restaurant are just angels, very polite and efficient. I don’t know about cleaning, I spent the entire stay, asked for a lot of towels and paper, and told me not to bother me. Speaking of parking, they have very few spaces, so think ahead. The hotel is in the very center, 10 seconds to the nearest 15th source, 5 minutes to the rest. The location is very chic.Negatives
The pillows and mattress are hard as stone. Take your pillows with you))))) There is no mineral water in the rooms upon arrival.
Svitlana V.
12.04.2023
Positives
I recovered well and had a rest. Found new friends. I explored the surroundings. I left in a great mood and hoping to visit this wonderful place in a year.Negatives
There is no negativity!
Gertrud B.
11.04.2023
Positives
The service and reception staff are very helpful and friendly, which I really liked.Negatives
There are very big differences in the massage staff. I have the feeling that not all of them are trained forces. The advertising is in German, and for me as an older person it is very difficult to get a satisfactory answer to questions. The kitchen should offer a little more variety, for example more vegetarian dishes and the salad selection should also offer a little more.
Alexander T.
11.04.2023
Positives
I liked the pool, especially the powerful underwater jet. Not one massage therapist can do this. Nice jacuzzi. One minus is the pool is a little small. The room had a clean bathroom! I liked the doctor Sofia, competent, friendly, attentive! The rest of the staff was also polite.Negatives
Breakfast is still tolerable. Although sometimes the food was overstocked. Lunch is tasteless. Vegetables are defrosted and not washed. The sand creaked on my teeth. In terms of nutrition, I would give it a ZERO.
Galina H.
09.04.2023
Positives
My dears, happy holiday to YOU! Praise GOD for introducing me to you, you give JOY to people, and this is HEALTH! THANK YOU!!!, Krivan is excellent in everything, the staff works just like you Sanatoriums.com! BRAVO, BOW!!!
Lina S.
05.04.2023
Positives
The holiday at the Krivan sanatorium was a great success. Everything was great, the procedures, the food, and the accommodation. The resort staff is qualified and very friendly. But I would especially like to note the work of the guys at the reception. No matter what requests and problems we turned to them with, help was provided to us immediately with understanding and without delay, and most importantly, always with a smile!!! Thank you for a good vacation!!!
Izabella M.
03.04.2023
Positives
Excellent location of the resort. Very nice and friendly staff. Wonderful pool. The treatment is good. The food is quite varied. Thank you.
Anna S.
01.04.2023
Positives
Overall I liked everything.Negatives
You have to pay for the pool. Not enough staff in the dining room/restaurant. Bad massage.
Ludmila L.
31.03.2023
Positives
Thanks to the staff for doing their job responsibly. Well done. The treatments are great, everyone is so kind and helpful.
Liudmyla Y.
26.03.2023
Positives
Everything is great. I've been here before and come back again.Negatives
No
Urij K.
26.03.2023
Positives
For a three star hotel is very good ,,Negatives
There were some minor problems, but they were quickly resolved by the service staff.
Natalia T.
25.03.2023