references
Negatives
1. Food is so-so, below average. The dishes are repeated, hot items take a long time to arrive, and the choice is minimal. 2. There is no Wi-Fi in the room, it barely works at the reception. 3. The procedures are performed as cheaply as possible, in groups. 4. The instructor is regularly late for group procedures, and several times did not show up at all. They are extremely reluctant to replace procedures. Overall, the rating is negative. 2 out of 10.Negatives
It was very cold in the restaurant - first I got a place at the table on the summer veranda. Cold. Going to the central hall where there was a buffet for food was inconvenient, especially for people who have problems with their legs. There were a lot of seats in the restaurant, but they were not seated right away - on the third day.. The food, as always, was normal. Useful for those who are on a diet. There are no temptations...Positives
I would like to tell you a little about the Krivan sanatorium, where I have been resting since January 27, 2019. to 02/10/2019. The location of the sanatorium is excellent. Very close to all the colonnades, the hotel is located in a lowland, which is important for those who have problems with their legs and heavy weight. I really liked the medical facilities of the sanatorium. All the procedures that I wanted to receive were there. The room was cleaned daily. The room was cleaned quite clean, towels were changed daily, bed linen and bathrobes were changed upon request. We were on holiday together with a friend. In general, the room is not bad if it weren’t for two Buts.Negatives
Firstly, it was cold in the room, the radiators were not heated at all, on the second day we asked for a heater, although they provided it to us, and another minus of room 1414 was the ventilation, which turned on at about two in the morning and from that time on it periodically turned on and off. It was not very comfortable to sleep under such noise. The first week the food was rather poor. For breakfast you had to come in the front row, and if a little later, then there was no choice of hot food. The porridge is completely tasteless. They had no salt or sugar. For dinner the menu is made to order. There is plenty to choose from, but often the food was over-salted and the meat was tough. What meat was deliciously cooked was lamb with sweet sauce and fish dishes were also good, steamed cutlets with butter were also good. Now I want to say a few words about Dr. Spisakova Marketa. We were very unlucky with her. She received us while she was sick and had a cold. She prescribed procedures not only those that I wanted, but also those that I did not need. This would have been all right, but on the third day of our stay at the sanatorium, my friend and I caught a cold. Perhaps we even got infected from the doctor who saw us. When I came to ask her to cancel all the water treatments that she had prescribed, I came across a wall of incomprehension, she canceled everything for me, even the massages that helped me cope with the cough, I’m not even talking about individual inhalations, but here’s a Kneipp path, she stubbornly left it to me. I have never observed such unfriendliness and aggression from anyone else. The drinking regimen was prescribed without taking into account my illnesses. For me, the main thing is the bones, the back, after injury and surgery. If it weren’t for the doctor’s negative attitude, I could recommend the Krivan sanatorium for relaxation and treatmentPositives
Excellent medical staff: doctor Olga Makovskaya is a very attentive and sensitive specialist. The nurses during the procedures are polite and friendly. Plecita Monika, Guha Petra, Hudcova Eva, Rozova Sarka left a pleasant impression. The reception staff are excellent. Thanks to all! I will definitely come againNegatives
The impression of the sanatorium is slightly spoiled by the rude waitress (I didn’t remember the name) and the not very thorough cleaning of the room - a large accumulation of dust on the table, telephone, TVPositives
Good treatment, hotel location, clean linen, towelsNegatives
Very old, dirty, tattered furniture, very small selection of bar salads, terrible food, rude behavior of some waitressesAnswer from Spa Hotel Krivan
Здравствуйте, госпожа Сухорученко, спасибо за ваш отзыв. Наши комнаты были реконструированы в течение 10-15 лет в соответствии с отдельными частями. Номера пытались оборудовать временной мебелью, чтобы соответствовать оборудованию 3 *. Мы регулярно обслуживаем мебель и оборудование. Что касается поведения персонала, мы постараемся исправить это. Мы верим, что мы сможем все стабилизировать. Мы извиняемся за это и надеемся Вас еще раз увидеть в нашем отеле! Управление компанией.
Positives
Everything is fine, I liked everything.Negatives
Very salty food.Positives
The medical staff are very polite and do their work with pleasure.Negatives
The senior waiter is very very rude. It was as if I had come to her home and not to a sanatorium for my own money. My room overlooked another building where procedures were also carried out and I always had to close the windows and sit in the darkAnswer from Spa Hotel Krivan
Уважаемая Антонина Вивчеренко, спасибо за положительный отзыв медицинского персонала. Вы говорите, что не были довольны своим номер. Конечно, нет проблем с заменой номера в нашем отделе бронирования, где ваш коллега, если таковые имеются они рады предложить клиентам альтернативу. Вы также упомянули некоторые недостатки.. Мы считаем, что это изменится в будущем благодаря регулярному обучению и созданию рабочей команды. Приносим свои извинения за доставленные неудобства и я рад! Управление компанией
Negatives
Poor quality cleaning of the room (dust on the phone, bedside tables, dirty TV remotes, there is a lot of dust behind the TV!!!, bed linen is not changed on time, the taps in the shower are not always cleaned)Answer from Spa Hotel Krivan
Уважаемый Vadim Bergmann, спасибо за Ваш отзыв. Наш персонал всегда проверяет готовность номера перед приездом гостя. Но Ваши замечания будут учтены и проверка будет более тщательной. С уважением руководство отеля.
Positives
... New Year's Eve was great, as always!!! Live music in the evenings at dances at the bar..Negatives
... if you want, you can find them, and of course they were, but if you came to rest and get treatment, you don’t pay attention to them!Positives
This is not my first time in Karlovy Vary, but it was my first time relaxing in the Krivan sanatorium. I was pleasantly surprised by the high quality of treatment and excellent service. I definitely plan to repeat the trip in 2019Positives
Everything was great, except for the excursion to Prague, which is included in the price. It's time to stop deceiving clients and honestly write on what day the excursion is. Because then you have to either cancel the procedures for money on Thursday, or cancel the excursion to Prague, which is what we did. It's a shame that Sanatoriums considers us a source of unjustified profit. those. "suckers and suckers"!Negatives
Everything was great, except for the excursion to Prague, which is included in the price. It's time to stop deceiving clients and honestly write on what day the excursion is. Because then you have to either cancel the procedures for money on Thursday, or cancel the excursion to Prague, which is what we did. It's a shame that Sanatoriums considers us a source of unjustified profit. those. "suckers and suckers"!Answer from Spa Hotel Krivan
Уважаемая Елена Копилевич, спасибо за Ваш отзыв. Мы рады, что Вам понравилось Ваше пребывание в нашем отеле. Предоставляем ответ от Sanatоriums.com по поводу экскурсии: Уважаемая Елена Копилевич, Экскурсия абсолютно бесплатная! Вы оплатили только за пребывание в отеле! Экскурсия - это дополнительный подарок, которым наши гости могут воспользоваться. Информация о проведении экскурсии в Прагу получает каждый клиент, без исключения, в момент получения подтверждения своего бронирования. Именно в подтверждении написано, в какой день она проводится, и как на нее можно записаться. Указан телефон и почта для связи. Мы делаем все возможное, чтобы гости всегда оставались довольны организацией и посещением экскурсии. С уважением.