references
Марина Добрынина
16.02.2019
Negatives
1. Food is so-so, below average. The dishes are repeated, hot items take a long time to arrive, and the choice is minimal. 2. There is no Wi-Fi in the room, it barely works at the reception. 3. The procedures are performed as cheaply as possible, in groups. 4. The instructor is regularly late for group procedures, and several times did not show up at all. They are extremely reluctant to replace procedures. Overall, the rating is negative. 2 out of 10.
Елена Видяева
15.02.2019
Negatives
It was very cold in the restaurant - first I got a place at the table on the summer veranda. Cold. Going to the central hall where there was a buffet for food was inconvenient, especially for people who have problems with their legs. There were a lot of seats in the restaurant, but they were not seated right away - on the third day.. The food, as always, was normal. Useful for those who are on a diet. There are no temptations...
Natalia Yanovich
11.02.2019
Positives
I would like to tell you a little about the Krivan sanatorium, where I have been resting since January 27, 2019. to 02/10/2019. The location of the sanatorium is excellent. Very close to all the colonnades, the hotel is located in a lowland, which is important for those who have problems with their legs and heavy weight. I really liked the medical facilities of the sanatorium. All the procedures that I wanted to receive were there. The room was cleaned daily. The room was cleaned quite clean, towels were changed daily, bed linen and bathrobes were changed upon request. We were on holiday together with a friend. In general, the room is not bad if it weren’t for two Buts.Negatives
Firstly, it was cold in the room, the radiators were not heated at all, on the second day we asked for a heater, although they provided it to us, and another minus of room 1414 was the ventilation, which turned on at about two in the morning and from that time on it periodically turned on and off. It was not very comfortable to sleep under such noise. The first week the food was rather poor. For breakfast you had to come in the front row, and if a little later, then there was no choice of hot food. The porridge is completely tasteless. They had no salt or sugar. For dinner the menu is made to order. There is plenty to choose from, but often the food was over-salted and the meat was tough. What meat was deliciously cooked was lamb with sweet sauce and fish dishes were also good, steamed cutlets with butter were also good. Now I want to say a few words about Dr. Spisakova Marketa. We were very unlucky with her. She received us while she was sick and had a cold. She prescribed procedures not only those that I wanted, but also those that I did not need. This would have been all right, but on the third day of our stay at the sanatorium, my friend and I caught a cold. Perhaps we even got infected from the doctor who saw us. When I came to ask her to cancel all the water treatments that she had prescribed, I came across a wall of incomprehension, she canceled everything for me, even the massages that helped me cope with the cough, I’m not even talking about individual inhalations, but here’s a Kneipp path, she stubbornly left it to me. I have never observed such unfriendliness and aggression from anyone else. The drinking regimen was prescribed without taking into account my illnesses. For me, the main thing is the bones, the back, after injury and surgery. If it weren’t for the doctor’s negative attitude, I could recommend the Krivan sanatorium for relaxation and treatment
Валерий Абрамов
01.02.2019
Positives
Excellent medical staff: doctor Olga Makovskaya is a very attentive and sensitive specialist. The nurses during the procedures are polite and friendly. Plecita Monika, Guha Petra, Hudcova Eva, Rozova Sarka left a pleasant impression. The reception staff are excellent. Thanks to all! I will definitely come againNegatives
The impression of the sanatorium is slightly spoiled by the rude waitress (I didn’t remember the name) and the not very thorough cleaning of the room - a large accumulation of dust on the table, telephone, TV
Sukhorutchenko Evgenii
29.01.2019
Positives
Good treatment, hotel location, clean linen, towelsNegatives
Very old, dirty, tattered furniture, very small selection of bar salads, terrible food, rude behavior of some waitressesAnswer from Spa Hotel Krivan
Здравствуйте, госпожа Сухорученко, спасибо за ваш отзыв. Наши комнаты были реконструированы в течение 10-15 лет в соответствии с отдельными частями. Номера пытались оборудовать временной мебелью, чтобы соответствовать оборудованию 3 *. Мы регулярно обслуживаем мебель и оборудование. Что касается поведения персонала, мы постараемся исправить это. Мы верим, что мы сможем все стабилизировать. Мы извиняемся за это и надеемся Вас еще раз увидеть в нашем отеле! Управление компанией.
Maria Lunchevici
28.01.2019
Positives
Everything is fine, I liked everything.Negatives
Very salty food.
Антонина Вивчеренко
28.01.2019
Positives
The medical staff are very polite and do their work with pleasure.Negatives
The senior waiter is very very rude. It was as if I had come to her home and not to a sanatorium for my own money. My room overlooked another building where procedures were also carried out and I always had to close the windows and sit in the darkAnswer from Spa Hotel Krivan
Уважаемая Антонина Вивчеренко, спасибо за положительный отзыв медицинского персонала. Вы говорите, что не были довольны своим номер. Конечно, нет проблем с заменой номера в нашем отделе бронирования, где ваш коллега, если таковые имеются они рады предложить клиентам альтернативу. Вы также упомянули некоторые недостатки.. Мы считаем, что это изменится в будущем благодаря регулярному обучению и созданию рабочей команды. Приносим свои извинения за доставленные неудобства и я рад! Управление компанией
Vadim Bergmann
27.01.2019
Negatives
Poor quality cleaning of the room (dust on the phone, bedside tables, dirty TV remotes, there is a lot of dust behind the TV!!!, bed linen is not changed on time, the taps in the shower are not always cleaned)Answer from Spa Hotel Krivan
Уважаемый Vadim Bergmann, спасибо за Ваш отзыв. Наш персонал всегда проверяет готовность номера перед приездом гостя. Но Ваши замечания будут учтены и проверка будет более тщательной. С уважением руководство отеля.
Nikolay Dolbin
27.01.2019
Positives
... New Year's Eve was great, as always!!! Live music in the evenings at dances at the bar..Negatives
... if you want, you can find them, and of course they were, but if you came to rest and get treatment, you don’t pay attention to them!
MARINA LOBANOVA
26.01.2019
Positives
This is not my first time in Karlovy Vary, but it was my first time relaxing in the Krivan sanatorium. I was pleasantly surprised by the high quality of treatment and excellent service. I definitely plan to repeat the trip in 2019
Елена Копилевич
24.01.2019
Positives
Everything was great, except for the excursion to Prague, which is included in the price. It's time to stop deceiving clients and honestly write on what day the excursion is. Because then you have to either cancel the procedures for money on Thursday, or cancel the excursion to Prague, which is what we did. It's a shame that Sanatoriums considers us a source of unjustified profit. those. "suckers and suckers"!Negatives
Everything was great, except for the excursion to Prague, which is included in the price. It's time to stop deceiving clients and honestly write on what day the excursion is. Because then you have to either cancel the procedures for money on Thursday, or cancel the excursion to Prague, which is what we did. It's a shame that Sanatoriums considers us a source of unjustified profit. those. "suckers and suckers"!Answer from Spa Hotel Krivan
Уважаемая Елена Копилевич, спасибо за Ваш отзыв. Мы рады, что Вам понравилось Ваше пребывание в нашем отеле. Предоставляем ответ от Sanatоriums.com по поводу экскурсии: Уважаемая Елена Копилевич, Экскурсия абсолютно бесплатная! Вы оплатили только за пребывание в отеле! Экскурсия - это дополнительный подарок, которым наши гости могут воспользоваться. Информация о проведении экскурсии в Прагу получает каждый клиент, без исключения, в момент получения подтверждения своего бронирования. Именно в подтверждении написано, в какой день она проводится, и как на нее можно записаться. Указан телефон и почта для связи. Мы делаем все возможное, чтобы гости всегда оставались довольны организацией и посещением экскурсии. С уважением.
Александр Лугинин
24.01.2019
Positives
Everything was great thanks to the hotel staff. I will come again.
Pauline Rosenbach
22.01.2019
Positives
This was our second time in Karlovy Vary with my husband and our first time in Hotel Krivan. The hotel is very conveniently located for drinking sources and is well organized. The treatments were also carried out on December 24,25,26. Excellent. The Christmas party and New Year's Eve party 2019 were wonderful and well organized. The waitress was also very nice. thank you Larisa. After moving twice, we had a nice room in the second building. Thanks also to the cleaning staff, they do their job properly. Overall we were satisfied and will definitely come again. The Germany-Czech Republic-Germany transfer also worked well. Thanks to the driver and dispatcher. Until next time.Negatives
The rooms are a bit small and the furniture is also old but clean. It's a shame that you can't order a specific room when making your reservation. The food is sufficient, the bread that was always missing was not OK. Or if you came to dinner a little later there was no dessert left. I recommend taking half board so that you can eat out sometimes. The hotel was very full over New Year's Eve, so the treatments were carried out quickly, quickly... The doctors aren't really interested in your problems or health, they just prescribe what suits them better. As a patient you simply have to know what you want and what is good for you, but this only works if you use something like this more often. Next time we'll be smarter.
Татьяна Иванова
21.01.2019
Positives
Very convenient location in relation to the springs and the city center. The procedures are good and they are done efficiently. Everywhere is very clean. The staff is friendly.Negatives
The window of the room on the 2nd floor overlooked the courtyard, there was not enough space and air. Gymnastics in the pool leaves much to be desired, there is not enough dynamics. The young people who carry it out do not know the methodology very well.
Jurij Graf
20.01.2019
Negatives
Hello. The only thing is that the room for two was very small and nothing was visible except the gray sky.
YANINA ANTROPOVA
17.01.2019
Positives
excellent location of the sanatorium, good medical facilities, good polite staffNegatives
I didn't really like the food this visit. Quite often the food was too salty. Lots of fried food on the menu.
Valentins Vlasiks
14.01.2019
Positives
Very friendly staff, they do their job carefully. The procedures are perfectly organized, you don’t have to wait anywhere for how long it’s scheduled - come at the time and they will see you right away. I like it.
Tatiana Zhdanova
13.01.2019
Positives
Very good location, almost in the city center. Polite staff. Delicious and filling portions in the restaurant.Negatives
The hotel is divided into 3 buildings. I was moved into the 3rd room and two days later I had to ask to be moved. The rooms there are very small with poor sound insulation. The hotel staff is mostly polite, but unfortunately not all of them. Some procedures did not work during my visit - there were no yoga classes or colonic lavage.
GALINA SOLOVYKX
12.01.2019
Positives
Treatment and service are goodNegatives
THE FOOD WAS SIMPLY DISGUSTING. EVEN THE BREAD WENT LOOKING ALL OVER THE ROOMS, as well as salads, which were monotonous, dairy products were generally miserable, fruit was given out 3 times during the 16 days of stay and even then they did not get it!!!! Confectionery too!!!
Людмила Павлова
11.01.2019
Positives
Liked everything! The room is warm with a view of Sadovaya Street. Clear organization of the treatment process. Normal food, enough of everything!Negatives
Early dinner, ended at 19 o'clock!
Владимир Кушнер
06.01.2019
Positives
Thanks to the company sanatoriums.com, I really enjoyed my stay in Karlovy Vary. We will use your services and recommend to friends
Владимир БаразБараз
03.01.2019
Negatives
I called a month in advance and asked to reserve a specific number. I was assured that there would be many rooms available. Upon arrival, we were given a shed with separate children's beds. The room is dirty and dirty. They created a scandal and only after that they hardly gave us a more decent room with a window on the wall. WI-FI did not work, although in advertising it should be in every room. I had difficulty getting it from the one next door.
Josef Kronenberger
03.01.2019
Positives
Staff in all areas very friendly, helpful and competent. A nice and very quiet hotel, just the right thing if you want to relax! Applications great.Very nice wellness area.The rooms are ok! The food was great, had a large selection and was very tasty.
Maurizio Siciliano
03.01.2019
Positives
We found the location of the sanatorium very convenient. Exactly in the middle between the walking center and the thermal center. Opposite, 20 meters away, there is a spring, so we often ran to “quickly” get some water. The New Year celebration was well organized. Not enough room for dancing.. Treatment at a good level. The staff is friendly. The wonderful doctor Sofia also works there! A true professional who loves people and his profession. Just because of her, we will come again!Negatives
In the restaurant, the workers often changed their mood, but we survived it 😁
Alexej Schwarz
31.12.2018
Positives
Treatment with procedures was excellent.Negatives
Food wasn't good.
Tatajna Klar
17.12.2018
Positives
Everything is fine, excellent location of the sanatorium, all sources are within walking distance. Food corresponds to the sanatorium, dietary requirements. The staff in the dining room was polite, everything was brought quickly without delay, all requests were fulfilled without delay. The rooms were cleaned daily. Everything corresponds to 3***.Negatives
There were some minor glitches, but we tried not to pay attention to them.
ALLA KUDRJAVCEVA
14.12.2018
Positives
I liked everything. Responsive staff. Good, balanced nutrition. Large selection of dishes. Cleanliness in the room and in the resort. The location is wonderful. The procedures are excellent.Negatives
It is advisable to adjust the choice and schedule of procedures. But basically I liked everything.
Олена Прудникова
13.12.2018
Positives
Great location combined with good service, will come againNegatives
No
Надежда Маркова
10.12.2018