references
Anna Zeldis
14.09.2023
Positives
Excellent specialists and everything is clear, on schedule, clean and tidy, the sanatorium is located in a very good location - close to the springs and the main street,Negatives
average contingent - 70+, mostly old people, and food - if you are a vegetarian - it will be very difficult for you, the food is all tasteless, either over-salted or under-salted, there is a struggle for fruit, everything is swept away in the first 3 minutes, so I don’t recommend it for food be late, although you won't go hungry
Олександр Малишко
08.09.2023
Negatives
Masseurs near the pool perform massages of poor quality. The masseuse Natalya did not give her last name, she takes money from Odessa, but does not perform services, she has no place in your hotel at all.
Selma Pavluk
07.09.2023
Positives
It’s good that there is a large selection of procedures, at the reception there are attentive and polite staff, there is a bar where you can drink good coffee and cocktails, the elevator works very well, the service staff in the dining room is friendly, the maids are great too, they come in every day, change towels, take out the trash and if you ask for anything They will definitely do it. The sanatorium itself is very comfortable, everything is clean and cozy.Negatives
But there was something I didn’t like. Firstly, there are problems with the German language everywhere, although all advertisements say that the employees speak German. My friend was German and she constantly asked me for a transfer. We really didn’t like lunch and dinner. It’s good that there is soup every day, but almost always we tried it and left it with a lot of salt. Only a few times we were satisfied. It is also advisable to diversify salads. Honey. The staff is overworked, so they are often in a hurry and there is no proper attention.
Nadiya Popovych
07.09.2023
Positives
The service corresponds to 3 stars. Very convenient location. Friendly staff. Thanks to the waitress Natasha - very friendly and attentive. At the reception, despite the fact that I arrived at night, I was put in a free room. The doctor and nurses giving gas injections are very polite. The pool is amazing and so are the staff. I will definitely return to Krivan. THANK YOU.Negatives
I wanted more fruits and fresh vegetables in the dining room.
Hanna Holub
06.09.2023
Positives
Thanks to all the staff! Very good attitude! Good treatment! There is a salt cave. The pool is quite spacious. I had two meals a day. Lunch and dinner could be changed without any problems. At my request, they brought a soft mattress to the room, on which I could sleep. The room is generally well equipped.Negatives
Unfortunately, the food is tasteless and not always fresh. No variety! Portions are small. I practically didn’t see any fruits, as well as fresh vegetables. I found midges in the compote, and they were in the entire container from which the compote/water was poured into the glass. I bought a ticket to treat my back. The mattress in the room was terribly hard, so for the first night I had to inflate the mattress, which fortunately was in my car. There is no mat in the shower stall in the room, which increases the risk of falling. It was very slippery. Thin and hard towels.
TETIANA PROBACHAI
06.09.2023
Positives
One of the pluses is that at the Kryvan sanatorium, all procedures are on-site in one building, you don't need to go anywhere, which is very convenient at any time of the year. Good location, near the colonnade with water. Beautiful views. Nearby is a pool with thermal water.
Bronislava Tsygankov
04.09.2023
Negatives
This hotel was chosen due to the presence of a nutritionist and the gluten-free diet described in the advertisement. In fact, it turned out that there was no food suitable for me as a person suffering from celiac disease. We had to return dishes several times and this did not always find a positive response from the staff, or the kitchen workers did not understand what was going on at all. The menu is very limited, the quality of the products is low and, as a rule, there was not a single dish that was gluten free. I left hungry and ate outside the hotel. I would not recommend this hotel to anyone.
Janna Clement
04.09.2023
Positives
Many proceduresNegatives
Food Lack of fruit Spoiled food salads are the same, not fresh Many poisonings during my 5 weeks of stay I was poisoned too Complaints were not accepted in the dining room
Alexander Schneider
03.09.2023
Positives
Staff was VERY friendly and always helpful. The food was delicious and perfect for people with digestive problems. But what I was missing...small signs describing the food. I was there after Gallenope and absolutely had to know what kind of food it was, what soup it was, whether there was compote or juice. Everyone was assigned a table. Very comfortable 👍, you never had to look for a free space. Although the furniture and carpet are old, everything is clean. There are iron boards in the hallway on each floor.👍Negatives
We were unlucky with the spa treatments. The doctor refused all spa treatments for my husband because he was not allowed to have them because of his acute illness. A piece of advice to anyone who is sick: It is better to ask before booking whether you will receive the spa treatments. BUT we received a full refund for the spa treatments we paid for without any problems. Another piece of advice from us: get to the restaurant a little earlier. The food is cleaned up half an hour before closing time. Unfortunately, we couldn't use the privately paid treatments in this hotel because the hotel was fully booked and there was only time for the guests who received spa treatments. That's why we had to go to the salt cave, swimming pool and massages in the other hotels.
Jochann Kutscherjawy
03.09.2023
Positives
I liked the sanatorium. The helpfulness of the staff is not bad (except). The food could be better (more varied). The treatment is good. Service
Janetta Clement
27.08.2023
Positives
TreatmentNegatives
Food People got poison few times I stay there for 4 weeks I got sick myself Fruits not enaff
Inna Chubarova
27.08.2023
Positives
Thank you very much for a great time. Wonderful treatments, great location of the hotel. Friendly staff. The only thing I would like is more fresh fruit. Many thanks to Valentina for the excursion to Prague (the excursion was free). Despite the 32 degrees of heat, everything was organized wonderfully, we received a lot of information about the city and the Czech Republic in general!!! Thank you very much Valentina! We will definitely come to you next year!
Vera Paley
25.08.2023
Positives
The location is great. Very attentive staff.Negatives
The food is very tasteless. There is no fresh fruit.
Liubov Stolpinskaja
24.08.2023
Positives
I like the punctuality in the work of the sanatorium everywhere and in everything.Negatives
Your promotional videos show peat covering your knees and feet. In reality, this procedure did not exist, although it was requested. The bus transfer from Germany and back is not suitable for the elderly and sick, it is very crowded, especially for sore legs. The bus from the sanatorium broke down on the way, we waited at Rashtetnaya for repairs to be completed for more than 3 hours!!!
Galina Hons
22.08.2023
Positives
Thanks to everyone who helps me maintain my health! I fell in love with Krivan (I couldn’t decide to relax in it for a long time) I’m happy with everything, I’ll come again. My dears, don’t pay attention to the negative reviews - each of us has our own taste for everything! You can always choose for do what you like, you have to learn it! A huge THANK YOU to everyone! EMPLOYEES of Sanatorium.com - YOU ARE THE BEST! Thank YOU!!!
Aleksandr Becker
20.08.2023
Positives
Satisfied with everything!Negatives
Not applicable
Nodir Maksumov
20.08.2023
Positives
Convenient location - all sources within walking distance, varied food, polite hotel staff, if we have another opportunity to visit Karlovy Vary, we will try to choose this spa hotel!
Grigory Chernyavsky
18.08.2023
Positives
Thank you very much for everything
Alexander Gratchev
14.08.2023
Positives
The hotel is located in a convenient location.Negatives
The room did not match the description. The window faced the wall. Terrible beds, very hard. The furniture was old.
Mikhail Sapojinets
12.08.2023
Positives
We come to the Krivan sanatorium for the third time. Very good location of the sanatorium, close to the springs. Excellent and timely service, friendly staff. Thank you for a good rest and treatment! The next time we visit Karlovy Vary, we plan to stay in Krivan.Negatives
First we settled in a room with a view of the wall and noise from the air conditioner motor. After contacting the administration, we received a good number and no more problems arose
Iryna Lyzhnyk
11.08.2023
Positives
Everything was fine and the axis had a pleasant rest.Negatives
I didn’t like the expensive and terrible procedure “Floating”. It felt like you were placed in a capsule with a disinfectant and locked in for half an hour. I don't recommend anyone try this.
Татьяна Огурцова
04.08.2023
Positives
I stayed from July 3 to July 21, 2023, I liked everything very muchNegatives
the only thing you could wish for was fruit, there was practically no fruit given that it was July
Peter Vainshtein
01.08.2023
Positives
High-quality treatment, caring medical staff.Negatives
In the third building on the ground floor there are many stairs. It's hard to climb stairs, especially with suitcases
Peter Knack
31.07.2023
Positives
The procedures are good, and basically everything is fine.Negatives
I didn’t like the fact that in the storeroom, many people take out food, even too much, and this will affect the cost of the tour. And then we pay more. It’s a shame, you know. The sauna and pool are not so big for such a large hotel that they would still be allowed in by clients. Especially during the holidays.
Gennadij Mehlmann
27.07.2023
Positives
We really enjoyed. The team is very friendly, all employees are friendly and polite. The food was good, a variety of breakfasts and lunches, we did not order dinner. I liked that the hotel had a terrace, it was very convenient, especially in the summer. The rooms are cleaned every day. The treatment was also good, there were some small nuances, but they were corrected.
Marina Lawrence
25.07.2023