references
Positives
Many thanks to the sanatoriums.com team for the work you have done and our treatment. My husband and I really enjoyed it, we healed our stomachs and joints, and the gas injections were just a bomb! Thank you very much again!!!
Negatives
Registration took a long time, many guests came, but there was only one employee to register. The rest was all very goodAnswer from Windsor Spa Hotel
Спасибо за ваши оценки и отзыв. Будем работать над нашым минусом.
Positives
The undoubted advantages of this treatment include both its quality and organization. Undoubtedly, the staff in this zone deserve the best praise. However, like the rest of the staff. Starting from the doorstep, from the receptionist and ending with room cleaning. Next, of course, is the location. Between two main drinking colonnades. This is an advantage, especially for the elderly and those suffering from various types of arthrosis. And, of course, the opportunity to walk along the river along the embankment and being in the center of Karsblad is certainly an advantage of the hotel. Constantly being among architectural beauties also heals.Negatives
No cons found. Except that the food was a little monotonous. But it was tasty and that's the main thing. I would advise adding another soup to the menu and diversifying the desserts. Too dry.Answer from Windsor Spa Hotel
Спасибо за ваши оценки и отзыв. Будем работать над нашым минусом.
Positives
This is the fifth time we have stayed at your hotel and, of course, we will come again! Thank you very much for a wonderful vacation!Positives
Very good location. Attentive and responsive staff.Positives
I had a very good rest at the Windsor Hotel. The staff is very friendly, the procedures were sufficient and of good quality. The food is varied and tasty. It was very warm in the hotel in November. The doctor's examination is thorough. Thank you very much to the hotel staff! And special thanks to Sanatoriums for the excellent service, instant feedback and for the transfer!!!Negatives
We weren't very lucky with the weather, but Karlovy Vary is always beautiful.Answer from Windsor Spa Hotel
Спасибо за ваши оценки и отзыв.
Positives
I really liked it. We will definitely visit again.Positives
I really liked the sanatorium. Treatment, food are very good, excellent location. We thank everyone for the rest and treatment.Positives
Thank you very much for the holiday. Friendly staff, comfortable room, delicious food. The location of the hotel is ideal, the colonnades are nearby. We will be glad to come again.Answer from Windsor Spa Hotel
Ждём новой встречи с Вами. Вам большое спасибо,что провели свой отпуск с нами. С уважением команда Виндзор.
Positives
I liked everything very much. The staff is friendly. There isn't a lot of food choice, but it was enough for us and delicious. The location is great. All procedures are on the ground floor with an elevator, very convenient. Thank youPositives
Very good location, friendly staff, good applicationsPositives
Went to the spa with my wife for the first time. We liked it very much. The applications were very helpful. Staff was very friendly and nice. The food was good and varied, we enjoyed it very much. We recovered very well. We'd love to come back. Thank you!!!Positives
Very good, would you like to come again?Answer from Windsor Spa Hotel
Liebe Genja, Vielen Dank für Ihre freundliche Bewertung. Wir freuen uns sehr, dass Sie mit uns zufrieden waren und es bereits sind wir freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen Ihr Windsor-Team
Negatives
Food has to be betterAnswer from Windsor Spa Hotel
Lieber Valdemar, Vielen Dank für Ihre Bewertung. Wir werden alles tun, um Ihren nächsten Besuch noch zufriedener zu machen als zuvor. Wir freuen uns auf Sie, Ihr Windsor-Team
Positives
I liked everything very much. The staff is friendly. The food is delicious, there is plenty of choice. The location of the hotel is ideal, the colonnades are nearby. Thank youAnswer from Windsor Spa Hotel
Дорогая Джули, Спасибо за отзыв, нам очень приятно. Мы уже с нетерпением ждем вашего следующего визита. С уважением, ваша команда Windsor
Positives
Calm, friendly, clean roomsNegatives
The food is ok, but there could be more choiceAnswer from Windsor Spa Hotel
Дорогая Катерино, Спасибо за вашу любезную оценку, и мы с нетерпением ждем вашего следующего визита. С уважением, ваша команда Windsor
Positives
As always, we are pleased with the sanatorium som! Availability of a thermal poolNegatives
A few proceduresAnswer from Windsor Spa Hotel
Спасибо за ваши оценки и отзыв. Отель Виндзор предоставляет максимальное количество процедур и в каждом пакете для вас бонус миниральный бассейн.Вы когда бронируете обратите внимание какую программу покупаете комплексную или профилактическую.
Positives
The location is great, the girls at reception are very friendly and helpful. The staff who carry out the treatments are very competent.Negatives
The food is not that good, we have been to other hotels where it was much better. The problem is the sauna area - no towels, the temperature was too low, the light in the sauna often went out, so we just sat in the dark. Optimization is also desired when it comes to hygiene and cleanliness in the sauna area. Room cleaning is superficial, although it is cleaned every day but not thoroughly. .Answer from Windsor Spa Hotel
Liebe Natascho, Danke für die Rezension. Wir bereiten täglich Mahlzeiten aus frischen Zutaten zu und versuchen, die Bedürfnisse jedes Kunden so gut wie möglich zu erfüllen. Es tut uns leid, dass Sie uns nicht mochten. Die Mahlzeiten bei uns sind in Buffetform und jeder der Gäste findet hier immer etwas für sich. Auch in unserem Hotel fallen manchmal die Lichter aus, eine Technik, die von Zeit zu Zeit ausgetauscht werden muss. Wir haben das Licht sofort ausgetauscht und der Fehler wurde hier innerhalb weniger Stunden behoben. Wir haben einen ständigen Service in der Sauna, der die Sauberkeit überwacht und den Kunden Bettwäsche zuweist. Wir freuen uns auf Ihren nächsten Besuch, damit Sie unsere Einrichtungen besser bewerten können. Mit freundlichen Grüßen Windsor-Team.
Positives
vacationed in October 2021 The sanatorium is located in the central part of the city, so it is suitable for people who do not want to go far to the pump room! The sanatorium has a fairly good spa where you can relax and swim, since treatment is prescribed only before lunch. The staff is nice and politeNegatives
The downside is that the food is monotonous! fruits only plums, apples, oranges, grapefruits - in limited quantities! If you ask for more fruit, they will politely tell you that they have run out. after a 7-day stay, bananas appeared and even one day a small portion of pineapple. monotony was also observed in the main courses. In the rooms, towels will be changed only when you remind (however, it is not convenient to do this on time, since they clean it while you are undergoing procedures). Regarding treatment, all procedures generally last 15 minutes.Answer from Windsor Spa Hotel
Уважаемая Инна! Благодарим Вас за оставленный отзыв. Ваши замечания мы примем во внимание. С уважением, администрация отеля
Positives
Very nice staff, always courteous. The location of the hotel is ideal.Positives
Pros with pros, nothing better is needed.Negatives
Replace the cook as soon as possibleAnswer from Windsor Spa Hotel
Добрый день, Уважаемая Lille Wiebe! Благодарим Вас за оставленный отзыв. Ваши замечания относительно питания в нашем отеле мы примем во внимание. С уважением, администрация отеля
Positives
We rested in the sanatorium from August 23, 2 weeks. Everything was great. The room is large, cleaned daily. Food and service are good. A very attentive doctor, many thanks to him. We thank the medical staff for the quality treatment. We enjoyed our vacation thanks to the team at the Windsor Spa Hotel.Answer from Windsor Spa Hotel
Уважаемый господин Алекс! Благодарим Вас за оставленный отзыв! С уважением, администрация отеля
Positives
Thank you very much for the vacation! We had a pleasant time for both body and soul. Excellent location, friendly staff, comfortable room (fully consistent with the description). We left with the desire to return!Answer from Windsor Spa Hotel
Уважаемая госпожа Ирина! Благодарим Вас за оставленный отзыв! С уважением, администрация отеля
Negatives
I would like a variety of food, and not always the same thing.Answer from Windsor Spa Hotel
Уважаемая Дина! Спасибо за Ваш отзыв, примем во внимание Ваши замечания.С уважением, администрация отеля.
Negatives
A hot dinner is good, but it would not be bad for those who do not eat hot dinners to offer some sausage and cheese.Answer from Windsor Spa Hotel
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Виндзор.
Negatives
Small shower cubicleAnswer from Windsor Spa Hotel
Уважаемый Андреас! Спасибо за Ваш отзыв, мы обязательно примем во внимание Ваш замечания.С уважением, администрация отеля.
Positives
It's not bad, but I would like to change something.Negatives
I would like to diversify my diet. Too often they offer goulash on the menu. It would be nice if there were 2 dishes (Meat and fish), and not 2 meat or 2 fish at the same time. Coffee not only in the morning, but with every meal. Problems with the elevator. Constant shortage of sheets in the sauna and pool. No mineral water, no kettle in the room.Answer from Windsor Spa Hotel
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Виндзор.
Positives
Restaurant service and food are excellent. The pool is also friendly staff.Negatives
The first day is prescribed without the patient’s request. In short, it is unnecessary.Answer from Windsor Spa Hotel
Уважаемый Peter! Спасибо за Ваш отзыв. После внимательного осмотра врача, он Вас назначает необходимые процедуры. Каждая процедура полезная и выполняется качественно. С уважением, администрация отеля.