references
Olga Bopp
14.10.2021
Positives
Our stay at the hotel was from September 28 to October 7. Nice hotel with great staff. Everyone is friendly and welcoming. We were satisfied with the procedures and food. We thank everyone.Negatives
Carpeting everywhere wants to be cleaner and better. And in a restaurant, it is advisable to have a menu written for the whole day.
Answer from Windsor Spa Hotel
Уважаемая Ольга, большое спасибо Вам за отзыв, учтём ваши замечания. С уважением администрация отеля.
Marina Zaripov
12.10.2021
Positives
I wrote about the advantages in another review - the accommodation, the doctor, Veronica at the reception.Negatives
Accommodation. The cold in the room was not possible. They did not provide me with another room, they refused to turn on the heating, citing the city. Although the heating in the hotel is autonomous. I was moved only after 10 days, thanks to Veronica. The food is disgusting. This is not a buffet, but a Soviet canteen in the worst version. Meat is either fatty or dry. Frozen fish once a week and frozen vegetables from bags as a side dish. Soup, which can hardly be called soup. Breakfast, although not varied, but quite edible. The treatment is not bad, but the level has dropped. There is no massage, the girls are running around in the balneo like crazy. There is not enough staff. The best workers were fired. Thanks to Petra and Yana for their work. They are great. The hotel is not worthy of 4 stars, as it was before. It’s a shame.Answer from Windsor Spa Hotel
Уважаемая госпожа Марина, спасибо за Ваш отзыв. Сожалеем что Вам так не понравилось проживание и даже качество лечения .Персонал отеля работает как и раньше, и с удовольствием выполняет свою работу. Каждый гость это видит и понимает .Качество еды очень хорошее, в отеле каждый день привозят свежую рыбу или мясо, овощи и фрукты. Ваше переселение изначально было невозможно по той причине ,что отель был переполнен. Спасибо. С уважением администрация отеля.
Марина Зарипов
12.10.2021
Positives
I rested in the sanatorium from September 14 to October 10, 2021. The location is excellent, a good doctor and a wonderful reception worker Veronica are all that remains of the old Windsor.Negatives
There will be much more negativity. 1. Accommodation. I was placed in a room where the air temperature wasAnswer from Windsor Spa Hotel
Благодарим Вас за отзыв. Температура воздуха днём до 28 сентября в Карловых Варах был 18-20 градусов. На ночь отопление включалось автоматически. Хотим уточнить, что все номера находятся в одном здании и по температуре они одинаковы. Поскольку при заселении Вам не понравился Ваш номер, мы в ответ на Вашу просьбу поменяли его. Нам очень жаль, что Вы остались недовольны номером С уважением администрация отеля.
Marina Weber
12.10.2021
Positives
Our first vacation in Karlovy Vary. We were very pleased. The staff is very friendly. Treatment and food are very good. Nice pool and sauna. The location of the hotel is very excellent. I would also like to note the excellent service of the Sanatorium. Always ready to help. They call back. Very convenient transfer from the door of the house and also back. This was very important for us. Thank you very much to Alena for interesting excursions to Prague, Czech Krymlov. Many thanks 😊 to everyone for a wonderful vacation and treatment. We will be glad to come again.Negatives
One free entry to the thermal pool was not offered. Everyone went and asked themselves based on hearsay from each other. We arrived on Sunday, and the doctor didn’t see us until Tuesday. On Monday, we were given three procedures, which were then not prescribed by the doctor. You could say we could do 3 more procedures necessary for us. I think this is an important point, since we are going first of all for treatment and comparing all hotels by the number of procedures.Answer from Windsor Spa Hotel
Уважаемая Марина, спасибо за Ваш отзыв для отеля Виндзор. Приятно очень и радует, что Вы хорошо отдохнули. Ваши замечания мы обязательно примем во внимание. С уважением, администрация отеля.
Anna Rempel
11.10.2021
Positives
I really enjoyed my stay at the sanatorium, good service and excellent staff. Of course, there were not enough procedures, but nevertheless, as they say, little by little was good. What I would also like to add is that the buffet (buffet) is not rich*, there was enough of everything, but nevertheless something was missing, we have seen better Hotels. But there are no complaints, the place is excellent, the location of the sanatorium is super. I advise everyone to visit your Hotel. Thank you very much for a small but very good vacation.
Elena Nissen
11.10.2021
Positives
Overall we were very pleased. We liked the treatment, the food in general too - there were some nuances, but it's all a matter of taste. The choice was large and there was enough of everything. The location of the sanatorium is very convenient. I don't think this is the last time we were there. Thank you very much for everything and good luck to everyone. I almost forgot - special thanks to those who clean the rooms. We did this every day!Negatives
During the last days of our stay at the hotel, it was already quite cold, but unfortunately the hotel management refused to turn on the heating. Although people from other hotels said that everything works for them. I would like people to pay attention to this too. Of course, this is not the most important thing, but when it’s raining, damp and cold outside, you don’t want to freeze in the room. The second minus is that the windows of our room faced the street - the view was good, but from three to four in the morning it was almost impossible to sleep. It was very noisy as they were making deliveries to hotels and apparently cleaning. But of course the hotel is not to blame for this. I think it was not only him who felt this way.Answer from Windsor Spa Hotel
Уважаемая Елена,спасибо за Ваш отзыв.Всего Вам хорошего. До скорой встречи. Ваши замечания обязательно примем во внимание. С уважением администрация отеля.
Natalia Simonotti
10.10.2021
Positives
It was our first time at the hotel. All liked it! Great pool, good food, great location. Very good insulation, you can't hear your neighbors! Thank you for the rest and treatmentNegatives
The only thing I would recommend is to reduce the sauna temperature, as 100 degrees is a very high temperature and the pores immediately close. And one more thing, because we arrived on Saturday and only for a week, and the doctor was on Monday at one o’clock in the afternoon, I would recommend watching people arrive and making an appointment with a doctor earlier. I heard that in other hotels the doctor and procedures begin the next day after arrival, it doesn’t matter if it’s a day off or not.Answer from Windsor Spa Hotel
Уважаемая Наталия,спасибо за Ваш отзыв.Нам очень приятно, что Вы хорошо отдохнули. Ваши замечания обязательно примем во внимание. С уважением администрация отеля.
Nadja Derr
10.10.2021
Positives
I really liked the treatment and the food and the attitude of the staff, the rooms were always tidy and clean. Very good hotel.
Avina WasileW
08.10.2021
Positives
We really liked it, we were satisfied!!!! Thank you very much for everything, we will definitely come again!!
Yevgeniyia Yevsekova
06.10.2021
Positives
I have been to many sanatoriums, but I chose OURS and have already been there many times and my friends were also satisfied. There is goodwill and attention to EVERY vacationer. The whole team works well, there is always a smile on their faces. A lot has been done to improve the amenities in the medical department. And what a swimming pool and sauna in the last word GREAT Renovation in two restaurant halls I would like to wish all the best to the entire team Keep up your magnificent image of my beloved SANATORIUM WindsorNegatives
There are no negatives and cannot be. A real small and cozy sanatorium.Answer from Windsor Spa Hotel
Уважаемая Евгения,спасибо за Ваш отзыв такой позитивный. Нам очень приятны Ваши пожелания. Всего Вам хорошего. Будем рады Вас встретить снова в отеле Виндзор.С уважением администрация отеля.
Lydia Schneider
05.10.2021
Positives
Good morning, my husband and I vacationed in mid-September in Karlovy Vary at the Windsor Hotel. Elena Khorosheva helped us in our choice, for which we are very grateful to her. We liked the hotel, all the staff were polite and smiling. I would also like to thank Irena, who was always ready to help us, and for the excursions she offered us. We also had great pleasure because Alena was a wonderful guide. The excursions with Alena were so interesting that health problems were put aside for a while. Thank you very much to all of you, we will definitely be there
Ekaterina Moor
03.10.2021
Negatives
It wouldn't be bad to have a new carpet in the room in the hallway downstairs. The sauna doesn't look nice anymore either. The window in the paraffin room could also be painted.Answer from Windsor Spa Hotel
Vielen Dank für Ihre Bewertung.
Israil Neftin
26.09.2021
Positives
I really liked the work of the staff, the hotel, the treatment. I rate the food as satisfactory. The only downside is that the Internet signal is very weak. But overall everything is great
Peter Friesen
25.09.2021
Positives
Very friendly and helpful staff.Negatives
I would recommend Sanatorium.com to inform customers about the festival times.Answer from Windsor Spa Hotel
Vielen Dank für Ihre Bewertungen.
Sergej Frizorger
21.09.2021
Positives
We were here for the first time, we liked everything, the price and quality matched.Negatives
Every morning at 6 o’clock some trolleys and wagons start rolling around, apparently the dining room... it’s very loud, you could sleep before the procedures, but alas, you wake up at 6.00. There are not enough staff for treatment, I only saw three people on the -1st floor, they run from office to office, tired, I feel sorry for them. But overall it’s good, we’ll come again!Answer from Windsor Spa Hotel
Уважаемый Сергей спасибо за отзыв.Рады вас встретить снова в отеле Виндзор.С уважением администрация отеля.
Фаина Флюрова
12.09.2021
Positives
Karlovy Vary is a wonderful resort. In one visit we significantly improved our health! Thank you all honey. hotel staff for quality treatments and attentive attitude. There were nutritional deficiencies, but not significant. But the spacious spa area was above all praise! The hotel is kept clean and tidy
Alla Ostrovska
12.09.2021
Positives
Great job by all the staff, Thank you very much everyone. Special huge thanks to the entire sanatoriums team. com for your attention and responsiveness. I have been using your services for many years at different resorts and have never been disappointed. From the moment of ordering to returning home, your support is always felt. Thank you very much!!!Negatives
No consAnswer from Windsor Spa Hotel
Уважаемая Алла, благодарим за отзыв.Команда Санаториумс самая лучшая вы сделали правильный выбор.С уважением администрация отеля.
George Salamasov
11.09.2021
Positives
Everything was great. The spa workers are very warm and responsive and know their job. The administration and reception staff are attentive and responsive, always ready to help.Negatives
Desserts could be improved and varied.Answer from Windsor Spa Hotel
Благодарим Вас за отзыв.Минусы примем во внимание.С уважением администрация отеля.
Mara Salamasov
10.09.2021
Positives
The staff at the balneology department is excellent. Everyone at the reception is competent and responsive, I would especially like to mention Veronica and Peter. We will be glad to come again.Negatives
It would not hurt to change the carpet (floor covering) in the corridors on the 1st and 2nd floors. Regarding the food: the buckwheat was rotten and was served very rarely. The biscuits are not tasty.Answer from Windsor Spa Hotel
Благодарим за ваши отзывы.С радостью Вас встретимся вновь.С уважнем администрация отеля.
Ludmila Krikun
07.09.2021
Positives
A very beautiful building, Windsor Palace. Located in the very center near the colonnade with springs, the room with two beds is very cozy, high ceilings, all the furniture is new, of good quality, the windows overlook the courtyard, fresh air from the courtyard, at the reception they will always help with any questions with a smile Veronica and Simone, the procedures were done very professionally, True, it’s not enough, I was only 5 full days. Large restaurant, varied menu and delicious homemade food, very caring Ruslana and two Marcellas in the restaurantNegatives
Unfortunately there are no procedures on Saturday and Sunday, the doctor is good, but more participation is desirable, also a blood test to do the problem, also an excursion to Prague on Thursday, you need to skip drinking Water and proceduresAnswer from Windsor Spa Hotel
Благодарим за ваши отзывы.С уважением администрация отеля.
Inna Zlotnyk
04.09.2021
Positives
Friendly and professional staff; not very big but good rooms; the menu is small but of good quality; All medical treatments are carried out appropriately; good mattressesNegatives
Room 111 very small with poor sound insulation, small shower cubiclesAnswer from Windsor Spa Hotel
Vielen Dank für Ihr Feedback. Mit freundlichen Grüßen, Hotelleitung.
Лариса Дырында
29.08.2021
Positives
The visit to the sanatorium began at the reception, where we were greeted very carefully. The room turned out to be spacious and comfortable, the room was cleaned daily, treatment procedures prescribed by an attentive and competent doctor, the service staff during the procedures was beyond all praise, the service in the restaurant was also pleasant, thank you all very much ,we also boagolarim sanatoriums.com for the good organized work,,on the excursion to Prague, everyone really liked the guide Valentina, we thank everyone and wish further success
Anna Priimak
28.08.2021
Positives
The hotel left a very contradictory feeling. The main positive thing: ALL THE STAFF are just super great. The reception is beyond praise. The girls at the procedures are all wonderful. Very good soundproofing of the rooms. Cleanliness everywhere. Ruslana is very smart at the restaurant. The location is super, close to the springs, all the restaurants and shops.Negatives
The big minus is the food. Most vacationers are not the youngest people and have health problems, including diseases of the gastrointestinal tract. We only had breakfast and lunch. But we didn’t always go for lunch, because the main courses were all very heavy and greasy. Yes, the side dish was light, but the meat or chicken was always cooked either with a very rich sauce or breaded. Breakfast and lunch are very monotonous. The pillows are just terrible. This is just a pillowcase stuffed with pieces of either cotton wool or foam rubber. Moreover, they are also tall. There is one more point. This is not a minus, but rather a warning for people with above average weight. The bathroom, and therefore the shower, is very small. It is also a pity that the hotel does not use its capabilities one hundred percent. There are so many low-cost activities you can do to spice up your hotel life. As for the procedures. Everything is fine, but a question about the massage. Everyone, regardless of diagnosis, is prescribed partial massage. And when, after the first procedure, I asked to change to a general one, albeit for an additional fee, they said that the time was all scheduled, it was impossible to increase the time of my procedure. With my three vertebral hernias, a massage for 15 minutes is nothing. But the profile of the sanatorium indicates the treatment of diseases of the musculoskeletal system. In general, sad. Summary: the service staff is excellent, the management is so-so, the food is far from dietary. Hotel with 3 good stars.Answer from Windsor Spa Hotel
Благодарим за ваши отзывы.С уважением администрация отеля.
Anatolij Suschko
27.08.2021
Positives
We were very satisfied. Everything great. Thanks.Negatives
In the evening in the sauna there were no sauna towels or water to drink.Answer from Windsor Spa Hotel
Vielen Dank für Ihr Feedback. Mit freundlichen Grüßen, Hotelleitung.
Alexandru Panainte
21.08.2021
Negatives
We did not enjoy our stay at this Hotel at all. The hotel is old, everything inside is old, the medical equipment is very old... and I don’t even want to talk about the food - it’s terrible. We had 3 meals a day, but we ate only in the morning, at lunch and in the evening it was impossible to eat what was offered (cooked frozen fish, vegetables and salads were not the first freshness, etc. - is this a Sanatorium?! After it you need will heal the stomach). The cleaning of the room was terrible, the bed linen was never changed during the week of our stay, the towels were changed only if we told them to, they vacuumed as if with their eyes closed. The only plus of this hotel is its location. I don’t know why this hotel has such a high rating, it’s only because of it that we decided to go for it. I don’t blame the hotel staff for the fact that everything is terrible, but the management. It all starts with them, they want to save on everything and the staff is forced to work with what they are given. I liked the medical staff, they all work very well and are friendly people.Answer from Windsor Spa Hotel
Благодарим за ваши отзывы.С уважением администрация отеля.
Atanas Atanasov
19.08.2021
Positives
All right. The whole staff is super nice and exceptionally friendly. We had great time at Hotel Windsor. We would be happy to book again.Negatives
Everything was great - no negative experiencesAnswer from Windsor Spa Hotel
Vielen Dank für Ihr Feedback. Mit freundlichen Grüßen, Hotelleitung.
Anatolij Digoran
18.08.2021
Positives
I liked everything, the location is very good, all the staff are friendlyNegatives
No consAnswer from Windsor Spa Hotel
Благодарим за ваши отзывы.С уважением администрация отеля.
София Генюк
17.08.2021
Positives
The sanatorium has a very convenient location, close to the springs, in the very center of the city. The food is suitable for those on a diet almost always. nice helpful staff. At registration I would like to mention Veronica and Inga. Thanks to Lena, Ruslana for the excellent work in the canteen, to the doctor and nurses for their professionalism. especially Miroslav and Kristina, who gave gas injections. I really liked the pool and sauna. we love Karlovy Vary and really want to come here again.Negatives
I would like better wi-fi performance. the pillows are not very good. (subjective opinion), I would like there to be 2 soups (regular and dietary) but the overall impression is very good, thank you for a wonderful vacationAnswer from Windsor Spa Hotel
Благодарим за ваши отзывы.Минусы примем во внимание. С уважением администрация отеля.
Nadia Sauter
16.08.2021
Positives
We stayed at the Hotel Windsor Medical Complex and Spa for a week. The hotel is really conveniently located, you don't have to walk very far to any source. It was nice and clean and our room (we had an apartment) was very spacious (small tip - a larger bathtub would be even better 😉). We wanted and got a room with a view of the street, but it was sometimes too loud in the morning (hotel suppliers) or in the evening when there was a concert (or something like that) behind the nearby park. You should keep this in mind when choosing a room. The food was okay, as some people wrote: a little under-spiced, that's true, but it's a cure! Everyone can add more seasoning themselves if necessary. Our waitress was great, nice, friendly and competent. The treatments were well divided, some were nice and pleasant, some less so, if it helps that's a good thing. All in all everything was good. 👍Negatives
It might be good to point out that you should be able to speak Russian, because you won't get very far with German or English.Answer from Windsor Spa Hotel
Vielen Dank für Ihr Feedback. Mit freundlichen Grüßen, Hotelleitung.