references
Positives
We got everything we wanted from Karlovy Vary. The hotel is warm, clean, quiet, excellent procedures, friendly staff. The price is attractive, the location is great.
Negatives
The food is disgusting, there is no variety. Limited daily dinner menu.Answer from Windsor Spa Hotel
Здравствуйте, госпожа MIKHAILAVA В этом году мы планируем расширить наш ресторан практически в два раза. После этого будет введён стиль шведского стола и расширение колличества блюд на выбор. Так же после проведения определённых работ по увеличению и изменению стиля и режима работы ресторана мы обязательно обратим внимание на качество подаваемых в будущем блюд. Благодарим за понимание. Приносим свои извинения за предоставленные неудобства
Positives
Everything was very good. Only good memories remain. The procedures were great!!!! The staff is very attentive. We hope to stay with you again next year.Positives
Everything is wonderful as always! Wonderful staff, good treatment and food!Positives
I liked everything very much. I especially want to note the work of the massage therapist Thomas. The most important advantage of the sanatorium is the location. And I personally liked that it is a small, cozy sanatorium (only 36 rooms). There are no huge, noisy crowds and everyone knows each other by sight. HOW -THAT’S EVERYTHING AT HOMENegatives
I would like a blanket for the bed. There are no drinks (compote, juices, fruit drinks...) at lunch and I would like more baked goods for breakfast. Still, for 4* it’s a bit meagerPositives
Thank you, I liked everything very much! Location and service - super! I would especially like to note the work of the staff - well done! We hope to return to Windsor.Negatives
Not a negative, but a wish: I would like a gym - at least a treadmill.Answer from Windsor Spa Hotel
Добрый день, госпожа Гиверская Сразу после завершения ремонтных работ бассейна мы обязательно планируем открыть допольнительное место, где будут установлены тренажёры. Всё это является возможным только после окончания реконструкции бассейна. Благодарим за Ваше терпение и понимание
Positives
Very helpful staff, perfect locationNegatives
Food leaves much to be desired, no poolAnswer from Windsor Spa Hotel
Здравствуйте, госпожа LVOVA В этом году мы планируем расширить наш ресторан практически в два раза. После этого будет введён стиль шведского стола и расширение колличества блюд на выбор. Так же после проведения определённых работ по увеличению и изменению стиля и режима работы ресторана мы обязательно обратим внимание на качество подаваемых в будущем блюд. Благодарим за Ваше понимание
Positives
We had a wonderful vacation. We really liked everything.Positives
I liked everything, everyone was happy, no comments.Positives
A very attentive doctor, competent in all questions asked about health, attentive staff. Gas injections are given by two people in completely different ways, so the question arises, one of them is doing it wrong, because the procedure is the same, This is alarming and may even be dangerous for patients.Negatives
One cook cooks deliciously, the other cooks disgustingly. Dark brown sauces do not imply any diet. It’s immediately clear from the nutrition which cook works when.Positives
This is not the first time we have stayed at the Windsor Resort. We liked everything: the location in the very center of the resort, the cleanliness, the quality of treatment - a wonderful, attentive doctor, caring, friendly nurses. We will definitely come again.Positives
Excellent treatment, responsive and polite staff. All liked itNegatives
No. There was one unpleasant moment, but the manager quickly resolved it and settled it. No complaints. All liked itPositives
The treatment process was superbly organized. Attentive and responsive staff, everyone speaks Russian well. Varied and tasty food. Excellent location of the hotel.Negatives
I would like more participation in treatment: choosing procedures and agreeing on the time of their implementation. But in general, great!!!!Answer from Windsor Spa Hotel
Здравствуйте, господин Davydov Обращаем Ваше внимание на то, что процедуры для гостей назначает врач на основании состояния здоровья клиента, его истории болезни. Наш доктор и весь мед. персонал всегда старается пойти навстречу в вопросах назначения и расписания процедур. Спасибо за понимание
Positives
On the day of arrival, January 17, Veronica greeted us very warmly. All the staff were welcoming and friendly throughout our stay. Thanks a lot, everyone!Positives
Many thanks to the team of your company for the objective, complete information about all spa hotels. Only by studying the information on your website, I was able to choose rest and treatment, where everything suited my husband and I! Many thanks for organizing the transfer and meeting with your representative. She was very good at guiding us around the area and organizing our free time. Thank you for being! I will plan my next trips through your company! Good luck to you on your path.Positives
For the second year in a row we vacationed at the Windsor sanatorium and had a great time. A very attentive and competent doctor, the prescribed procedures are effective and consistent with our wishes. The nurses are friendly and always ready to help. We are very grateful to the massage therapist Tomas, who is a true professional! Room cleaning is excellent, no complaints. The food suited us: the custom-made dishes were varied (I wanted the dumplings to be repeated during the two weeks of our stay, but no), there was a lot of fish, you could always choose a meatless dish; There was a lot of fruit and all of good quality. The service in the restaurant was quick and friendly. The location of the hotel is excellent - springs are within walking distance. We like the price-quality ratio, so if this continues next year, we will choose Windsor again. Our gratitude to sanatoriums.com for efficiency and attention. We wish you success and will contact you.Negatives
We didn't always like the buns at the restaurant, but we could do without them if we didn't like them. This position can be improved. The hotel does not have a pool, but since many hotels have small pools, not for swimming, we did not consider this as a disadvantage.Answer from Windsor Spa Hotel
Добрый день, госпожа Huryna На данный момент мы, спустя 4 года, производим капитальную реконструкцию нашего бассейна. Приблизительные сроки открытия - конец апреля месяца. Бассейн будет полностью отремонтирован и составит 16х5 метров в размерах и будет включён в цену проживания. Благодарим за понимание.
Positives
We were in the Vidzor sanatorium at the end of February. For Karlovy Vary this period is not a season....there are not many vacationers, many hotels are closed. But in Windsor, life is quite active, there are quite a lot of vacationers. Very comfortable for Russian speakers, the staff understands and speaks Russian. The doctor is very attentive during the initial examination and prescribes procedures not formally, but taking into account your complaints and the results of the examination. The staff is very polite and friendly. A very good, traditional balneological center for which an entire floor is dedicated. The food in the restaurant is varied and quite sufficient, it is not possible to eat everything that is offered :). The hotel has a very good location - it is in the very center, all the sources are very close, this is important, because... In the morning, the first drink of water is an hour before breakfast and it can be very early...at 6:30, 7:00 in the morning....so running far for water means getting up half an hour, or even an hour earlier. ...Positives
I’ve been to Karlovy Vary for the tenth time since 2007. Which hotels have I not been to? This time I booked the Pavlov sanatorium, but after reading the reviews, I decided to rebook to the Windsor sanatorium. I didn’t regret it for a minute. You won’t believe it, when I left, I was standing and standing for the first time Looking towards the sanatorium, tears welled up. I enjoyed my stay there so much. Comfortable room, diligent girls, the maids, especially great Yana, food in the restaurant, doctor, medical staff (always friendly with smiles). Well, you can list more lots and lots. I really wanted to book for December 2018, but the prices weren’t the same...Negatives
There are very few procedures, of those declared on the sanatorium website and the sanatorium website, more than half are not. I have not heard from vacationers that anyone visited the thermal pool, there was no laser and ultrasound treatment, Scottish shower, mud baths. Well, there is a lot to list. Here it is minus, why mislead people?!!!!! Yes, a blood test consists of 3 indicators. I remember in Colonade the analysis was on 2 sheets.Answer from Windsor Spa Hotel
Уважаемая Елена, благодарим Вас за отзыв. Обращаем Ваше внимание на то, что процедуры для гостей назначает врач на основании состояния здоровья клиента, его истории болезни. Колличество процедур, требующих назначение врача и не требующих такового, у нас схож с остальными отелями в Карловых Варах В январе всегда производились запланированные прафелактические работы в термальном источнике, препятствующие подаче минеральной воды в отели (в минеральный бассейн) Как компенсацию за данные неудобства Отель предоставлял возможность посещения минеральных ванн. Термо-минеральный бассейн противопоказан людям, страдающим гипертонией Наш отель не предоставляет услуги лазерной терапии, ультразвук предназначен для людей с проблемами опорнодвигательной системы. Подавляющее большинство пациентов в Карловых Варах проходят лечение онкологических заболеваний и заболеваний пищеварительного тракта. Душ Шарко - это процедура, которую назначает курортный врач. Она ни в коем случае не подходит для людей с сосудистыми заболеваниями. Основные биохимические анализы крови состоят из почечного (мочевого) и липидного (холестерина, холестерина ЛПВП, холестерина ЛПНП, триациглицеролов, CHOL / HDL, глюкозы). В случае, если пациент желает пройти дополнительное лабораторное обследование, врач предоставляет информацию о цене данной услуги с актуального прайс-листа Отеля и после этого на основании запроса гостя допольнительный анализ является возможным.
Positives
Thanks for all! It was the most great vacation! Thanks to all the staff for everything! Doctor, and depersonalization, at the reception, cleaning ladies, in the kitchen and in general outside the hotel in the hairdresser, shops and money exchange. I will definitely come again! Thank you!Positives
wonderful masseurs, well, in general, the entire staff tried to make our stay at the sanatorium goodNegatives
Unfortunately, there was no hot water in the shower until lunch, after mud compresses before the massage I had to go to the sauna to wash, the rooms are also very smallPositives
We thank all the staff for their kindness, sensitivity and professionalism! We will definitely come back to you again! The staff at the reception quickly resolved an unpleasant situation with the maid. They smoothed out the situation and treated us with understanding, thank you!Negatives
We didn’t notice any negativity, and we didn’t even look for it ;)Positives
I really liked the hotel, its location and treatment. I especially liked the massage from Thomas. The girls in the baths were also very attentive and you could come early and if it was free they always started.Negatives
The downsides are of course the food, for a 4 star hotel, I would like more variety.Answer from Windsor Spa Hotel
Спасибо Вам за ваш отзыв. В этом году мы планируем расширить наш ресторан практически в два раза. После этого будет введён стиль шведского стола и расширение колличества блюд на выбор.
Positives
Everything was at a very good level..Very attentive and knowledgeable doctor, wonderful staff, quality food..We are satisfied..Negatives
Once there was a new physiotherapist who was very slow and did not take a long time; I was cold after taking a bath, I waited an hour for gas injections for the procedure..Answer from Windsor Spa Hotel
Благодарим Вас за Ваше замечание, мы обязательно его учтём. Как мы указываем на каждой распечатке с расписанием процедур, газовые уколы не назначены в определённое время, но проводятся в промежутке с 12:00 до 15:00. В случае, если мед. сестра свободна, процедура проводится незамедлительно. В противном случае есть возможность посетить данную процедуру в другое время, тем самым избавить себя от ожидания. Данная процедура не имеет конкретного назначенного времени.
Positives
We were in Karlovy Vary at the beginning of December, this period is not a popular season. Excellent location of the SPA hotel, in the center of the resort tourist area, next to drinking springs. Welcoming and friendly staff, the food is delicious, but the choice is not enough for a 4* hotel. Treatment at a fairly high level (large selection of procedures, convenient schedule).Negatives
I would like more variety in food, the walls in the room and restaurant are “downright dirty in places.”Answer from Windsor Spa Hotel
Мы очень ценим Ваше мнение по поводу качества оказаяния услуг в нашем отеле. В этом году мы планируем расширить наш ресторан практически в два раза. После этого будет введён стиль шведского стола и расширение количества блюд на выбор.