references
Наталия Жулинская
02.02.2019
Positives
I really liked the Windsor sanatorium. I will try to come next yearNegatives
There is no flag of Ukraine at the entrance to the sanatorium
Vyacheslav Konkevych
30.01.2019
Positives
Very good location, very friendly staff especially Veronica at reception. The food is also top notch, you always have a choice of three dishes, the food was very well prepared and we enjoyed it. There is nothing wrong with the treatment, the head doctor has very good experience, gave us very good advice and always responded to our needs. The nurses/procedural assistants are very friendly and qualified. The choice of procedures is excellent. I would highly recommend the hotel and would like to spend my vacation there again. If I decide to take a spa treatment in Karlovy Vary, the always very good cuisine deserves special recognition, great service and above all
Boris Dechterman
25.01.2019
Positives
Everything was at an excellent level. The location of the sanatorium is right next to the springs. The food is good, the hotel staff is excellent. There is a swimming pool and sauna. Open at convenient times.
Линда Школина
21.01.2019
Positives
I liked everything very much, the hotel is located in the very center, all the springs are located next to the hotel, very friendly staff, we hope to come again more than once)))
Andrei Tum
20.01.2019
Positives
High-quality treatment, friendly staff. The service in the restaurant is excellent, as is the food.Negatives
The room was practically not cleaned, more than just taking out the trash, around 5 pm and a promise to clean it tomorrow. The linen was never changed during the 9 nights of stay. I was very impressed by the visit of the senior conservator on December 31 at 6 pm to recalculate the amount of alcohol in the mine bar, which was not used We were looking forward to her visit on January 1st, it was very impressive. A separate topic is payment for accommodation. The crown exchange rate depends on the amount of euros,Answer from Windsor Spa Hotel
Уважаемый Андрей, Мы очень рады что Вам понравилось питание и персонал отеля и ресторана. Мы провели расследование с менеджером по уборке и хотим Вам доложить, что мы сделаем все возможное чтобы Ваш следующий визит был идеальным. Мы извиняемся за то, что Вы были потревожены проверкой минибара в Новый Год. С уважением, Менеджмент отеля
Димитри Стамат
20.01.2019
Positives
Everything was great. .girls from the procedures...❤️ Well doneNegatives
The food was completely bad... but it was almost the same,,,, what infuriated me more was that people had not yet gotten used to the principle... they were greedy, which means anything is possible. They carried food from the saboi into the room. We went into the dining room in dressing gowns... which is basically not allowed. This is an appeal to vacationers. Everyone praises themselves that they are Europeans but the principles are Soviet. It's a pity
Irina Vorontsova
15.01.2019
Positives
I was with my sister, I liked absolutely everything. It was quiet, there was no smell of the kitchen, it was clean, the procedures were carried out efficiently, without queues, in a calm, relaxing atmosphere. The swimming pool with thermal water and the subsequent massage were great. We had endoscopy and gastroscopy completely painless. Everything in the restaurant was delicious Having learned that we don’t eat meat, the waitresses always brought fish, even if it wasn’t on the menu. Very good managers work at the reception desk, and they’ll book an excursion and print out tickets and give you a kettle and extra pillows and tell you how to get where. Doctor- good, asked everything, gave good advice on diet, listened to requests regarding procedures. Thanks to everyone, everyone was satisfiedNegatives
It’s a pity that the pool closed early. I really wanted to go for a swim after dinner.Answer from Windsor Spa Hotel
Уважаемая Irina Vorontsova, спасибо за Ваш отзыв. Наше СПА включая бассейн и сауну открыты каждый день от 8 00 до 20 00. Спасибо
viacheslav kozlov
11.01.2019
Positives
Hotel Windsor in Karlovy Vary is good. I liked everything: next to the drinking gallery, the rooms are comfortable, the food is varied - there are dietary dishes, the treatment is serious, the pool and sauna are new and clean, but they were practically not allowed in there.Negatives
Opening hours for the pool and sauna are from 15:00. after repeated complaints from patients, access to the pool was allowed from 8 to 10 a.m. The sauna and the inclusion of hydromassage jets in the pool remained from 15 o'clock.Answer from Windsor Spa Hotel
Уважаемый viacheslav kozlov, спасибо за Ваш отзыв. Наше СПА включая бассейн и сауну открыты каждый день от 8 00 до 20 00. Спасибо
vladimir pelymskiy
09.01.2019
Positives
Possibility of choosing dishes.Negatives
Poor quality of room cleaning.
Tатьяна Каражелясков
09.01.2019
Positives
Great, exceeded all our expectations! The entire medical staff deserves the highest praise!!! Well done!
Iuliia Pomazanova
31.12.2018
Positives
Good afternoon. Thank you for your welcome and help in treatment. I liked the order and keeping time. Overall a good treatment.Negatives
Bad bed, namely mattresses. very soft and hard on the joints. In your advertisement you indicate gas injections and thermal spas, but unfortunately I was prescribed as many as 2 procedures and gas injections are not done as usual. It is advisable to actually introduce gah and not just do it, and the nurse needs to be more careful about hygiene. But Sonya, who doesn’t do massages on the mud, just knocks on the back. I'm shocked...Answer from Windsor Spa Hotel
Уважаемая Iuliia Pomazanova, спасибо за Ваш отзыв. что касается матраса, некоторые из них могут быть несколько жестче, но все матрасы новые и пока никто на них не жаловался. Касательно газовых уколов, то они делаются по стандартам, у нас сертифицированный чешский врач и процедура позволяет нам помогать многим клиентам, которые возвращаются каждый год и чувствуют себя лучше после этих процедур. Мы надеемся что Вы вернетесь к нам снова. С уважением
Yury Larin
30.12.2018
Negatives
The pool is not open in the morning and on weekends and holidays
Irina Lastovski
30.12.2018
Positives
All was good!Negatives
We didn't have enough days.
елена чеботаревская
30.12.2018
Positives
Proximity to sources. Accommodation, food, treatment correspond to the declared level. We will be happy to come next year.
Mihail Chiforisin
29.12.2018
Positives
The rooms are cleaned, the linen is fresh and clean. The procedures are good, it’s a pity that paraffin is only used on the hands.Negatives
The food is generally good. But monotonous, although there is a menu and a buffet. They don’t update it until you tell it. An hour before the restaurant closes, there is not enough food. So try to visit the restaurant early. The hotel needs renovation. Everything is already crumbling. The walls in the rooms are dirty there is carpet on the floor. It stinks - better not bend over (rooms 108 and 211).
Борис Лётин
29.12.2018
Positives
Good location of the hotel, everything is within walking distance, very tasty cuisine, friendly staff.
Elena Kaspina
24.12.2018
Positives
Excellent service, convenient location, friendly staff. Thanks to the waitresses Marcela and Lucia for the excellent service in the restaurant, and the masseur Thomas for the amazing massage.
Olga Sokolovskaya
22.12.2018
Positives
First time in Karlovy Vary. Pleasantly surprised. Everything is fine. Next time I will go for at least 2 weeks.Negatives
The massage therapist was ill and it was not possible to complete the full course of massage. Problems with light one day completely, the pool and sauna did not work.
Iliya Sergienko
17.12.2018
Positives
The hotel's excellent location, very convenient - the very center of the resort, close to everything. Very good quality of room cleaning. It’s nice that all the staff speak Russian, everyone is very kind, they try to help with everything. The hotel has a very good swimming pool.Negatives
In general, we didn’t notice any disadvantages, the menu was a bit monotonous, but this could be a plus, because... dishes are dietary.
Елена Никонова
16.12.2018
Positives
We rested at the hotel with friends. Everyone loved it! The location is very convenient. The staff at the hotel is wonderful. The food is excellent, the room is cleaned every day, the procedures are all on time. A huge thank you to all the hotel staff! We will definitely come again!Negatives
No mixes
Waldemar Lorer
19.11.2018
Positives
Everything is fine: Excellent staff at the reception, if there were any questions, and we had them, thanks to the staff, Veronica resolved these issues especially quickly, if I’m not mistaken, that’s her name, she worked from 7 to 7 11-18.11.2018 WELL DONE. Central location on a flat surface, next to a colonnade, spacious rooms, 2 elevators, procedures in a calm atmosphere, without queues, at the appointed time, The restaurant has friendly waiters, a calm atmosphere, there are not many people at the same time due to a well-thought-out schedule. With pleasure We will come again and recommend medical procedures to our friends. I would like to express my gratitude to the management and staff of the sanatorium for their work and excellent relaxation and treatment. A new swimming pool and sauna have opened, which is not included in the procedures. Linen is changed frequently and is very high quality and clean. Attentive, professional doctor. We will definitely come back to you again!Negatives
Carpeted floors are a thing of the past
Alla Selezneva
16.11.2018
Positives
located in the very center next to the springs. wonderful staff!Negatives
did not have!
SVITLANA BUTUZOVA
15.11.2018
Positives
This is our third time coming to this resort. A wonderful new swimming pool has opened, lunch and dinner of your choice from three on the menu, everything is very tasty. For dinner almost every day there is delicious ice cream. The treatment is wonderful, the medical staff is pleasant. The sanatorium is located right in the very center.Negatives
No.
Konstantin Becker
12.11.2018
Negatives
It is better to combine the opening hours of the pool with the opening hours of the sauna.
Liudmila Ginsburg
08.11.2018
Positives
A very experienced doctor, a blood test is done and a follow-up conversation is scheduled during the 1st week of stay. All procedures are carried out by excellent, attentive nurses. The massage therapist David is simply talented. Yana competently schedules procedures. Meals are on a very convenient schedule, which allows you to perform procedures without delay. I was especially delighted by the reception at the reception - Veronica is extremely attentive and affectionate with her guests and takes care of us throughout the entire stay, and not just on the first day! The location of the hotel is most convenient - all the sources are yours... And, of course, the new swimming pool is equipped perfectly! And, yes, 2 weeks is not enough - the doctor says correctly, come for 3 and then you will have a better result. I wish the entire hotel continued success!Negatives
Of course, there is still something to work on in order to have the right to a real 4 stars - and replace the carpets in the corridors of the rooms, and replace the pillows with comfortable ones, and equip the “mud” compartment with a shower in order to relieve the nurse from the exorbitant work, but there is complete confidence that that the hotel can see all this and is trying and will reach a new level! Good luck to everyone!
Konstantin Rau
06.11.2018