references
Positives
The location of the resort is excellent, everything is nearby. The staff was also very pleasant with their friendliness. Both the medical staff and the hotel staff did everything possible for comfort. I really liked the procedures themselves.Negatives
First they put me in a room without a window! I immediately refused it. I was moved to another room, which turned out to be the coldest due to leaky windows. The temperature there was about 15 degrees at best. I slept in pajamas, a robe and under two blankets and with a heater, but even this did not help. The heating was turned on only for a day, then turned off, saying that the heating season had not yet arrived :)). Only after 4 days I was moved to a normal room, where there were windows and warmth. The food was of good quality, but the choice was minimal. Apparently due to the small number of tourists. Overall, I liked the treatment, but I expected more from my visit to the doctor. The appointment lasted 5 minutes and the procedure was very strange. 3 baths a day. This is at least uncomfortable and at most dangerous to health. But everything changed immediately as soon as I said that I felt bad. You need to go there with all your examinations and diagnoses. It turned out to be unrealistic to get quality advice on the spot.
Positives
From the first day of our stay in Windsor, we were very impressed and had great pleasure and benefit from our rest and treatment, because all the components worked flawlessly: they are wonderful people and specialists, effective treatment procedures, good food and excellent accommodation conditions. I have a great desire to spend my holidays here in the future. In addition, I would like to note the impeccable work of the Sanatoriums transport service drivers Tatyana Volkova and Ilya Itskovich.Positives
Everything was great💯💯💯. Many thanks to all the staff of the sanatorium, they are very attentive and friendly, from registration (thanks to Libonka, Laura, Veronica) to departure (the girls from the restaurant prepared bags with food for the trip). Unfortunately, I don’t know the names of the girls from the restaurant, special thanks. I thank the staff of the balneotherapy hospital: Olga (gas injections), Petra (baths), David and Sonya (massage), Yana (mud compresses) 💯💯💯. Thank you Art. nurse Yana (well, she can’t schedule the procedure for everyone at the same time - understand. The staff in the treatment rooms goes to the meeting if there is time, offers earlier). The food is excellent (homemade dumplings on Saturdays 👍🏻), 2 types of meat, fish, various vegetables, fruits, pastries. Everything is enough, don’t forget we are not going to Turkey, but to a sanatorium. Who needs more variety, book the Luxus sanatorium. We will definitely return.Negatives
NoAnswer from Windsor Spa Hotel
Благодарим за ваши отзывы.С уважением администрация отеля.
Positives
The location of the medical center in the sanatorium is a huge plus for those who come for treatment. Everything is nearby, all sources are within walking distance. The sanatorium itself is located in the city center, very convenient. The service staff is very polite, always ready to help. I would like to note the work of the man at the reception - he is just a godsend for this hotel. He is very friendly, he will tell you everything, advise you, and share information. We are very grateful to him for his warm welcome. To the waiter girls, thank you very much for the excellent service.Negatives
The room was cleaned regularly, but not very clean. In the restaurant, in the first week it was very tasty, but then more guests and the menu became less varied and not very tasty.Answer from Windsor Spa Hotel
Благодарим за ваши отзывы.С уважением администрация отеля.
Positives
Clean, comfortable hotel. Friendly staff. The springs are nearby. We liked everything, we think we will book this hotel again next time.Positives
The hotel is located in the very center, everything is very close, very few stairs, very convenient for people who may have difficulty moving, very friendly staffNegatives
The food would like to be more varied and tasty, but the pastries were very tasty! Notel needs renovation, old furniture, very heavy air from the flooring, we slept only with the windows openAnswer from Windsor Spa Hotel
Добрый день Нина, спасибо за Ваши слова о нашем отеле. Касательно питания и номеров, мы обязательно учтем Ваши пожелания. Спасибо Администрация отеля
Positives
Location aloneNegatives
Disgusting hotel doesn't even deserve one star! Old rooms, smell of food and bleach everywhere. The doctor is not attentive, he prescribes the same thing for everyone. There is very little choice in the dining room, the food is not dietary. The food is bad, I couldn’t eat there. The nurse takes blood without gloves; it was impossible to get an explanation for the tests. I regretted listening to the reviews and coming hereAnswer from Windsor Spa Hotel
Добрый день Юлия, наши номера контролируются ежедневно и не вызывают вопросов у других гостей отеля. Мы всегда готовы решить конкретные проблемы во время Вашего пребывания. Наш врачь, доктор Коула пользуется огромным авторитетом не только среди гостей отеля, но и во всех Карловых Варах. Только что отреставрированный ресторан предоставляет все необходимые блюда, включая диетические и персонал всегда пойдет к Вам на встречу в Ваших пожеланиях. Мы сконтролировали мед сестру и решили данный вопрос. Спасибо Администрация
Positives
Very nice hotel, polite staff, excellent food, I would like to return to this hotel again.Negatives
No.Answer from Windsor Spa Hotel
Спасибо Валентина, ждем Вас снова! Администрация
Positives
I liked the large swimming pool (open all day), the treatment room is large, comfortable, everything is on one floor, the location of the hotel is in the very center, for breakfast, lunch and dinner there is tea, juice, water, everything is free, also friendly staff, comfortable mattresses. Price😊Negatives
A view of the pipeAnswer from Windsor Spa Hotel
Спасибо Виктор, Возвращайтесь!
Positives
Very good!!!! Gladly again!!!!!Answer from Windsor Spa Hotel
Спасибо Genya, ждем Вас снова!
Positives
With one sentence. Completely satisfied 😁Answer from Windsor Spa Hotel
Спасибо Ирина, ждем Вас!
Positives
My husband and I visited your wonderful country for the first time. The vacation was quiet and peaceful. We thank our maids for their care. Cleaned thoroughly and daily and changed linen if necessary. Thanks to the entire treatment team and massage therapist David. The procedures were carried out without delay, and there was no queue. Still a smiling little one ;; GOOD AFTERNOON;; to all passing nurses near the reception desk. So smiling, your mood involuntarily lifts. Beautiful city and nice people. We hope to come again.Negatives
The downside is the treatment. Gas injections - either there is gas or there is not. It was unclear and not felt. And the device was constantly acting up. And we had so much hope for him. And the mineral pool is closed. And we hoped for him. When prescribing procedures, you need to take into account the accompanying ones, not just drinking water. We came for three weeks, and I only received 4 massages, although I needed it every day. After I went to the doctor, they added another one. This doesn't mean much for my problem. So I came home in pain. Sadly.Answer from Windsor Spa Hotel
Добрый день Людмила, спасибо за Ваше мнение о нашем отеле. Мы проверим инструменты на газовых уколах. Минеральный бассейн работает и принимает гостей на постоянной основе. Спасибо Админимстрация
Positives
All liked it . We had a great time. Thanks everyone!Answer from Windsor Spa Hotel
Спасибо Екатерина, дудем ждать Вас снова. Администрация
Positives
Thank you. We would be happy to recommend you.Answer from Windsor Spa Hotel
Liebe Elvira, Danke und wir werden wieder auf dich warten.
Positives
This is the third time I've eaten. Good vacation. Good quality resort. People are always responsive. Good experienceAnswer from Windsor Spa Hotel
Спасибо Александр, будем ждать Вас снова. Спасибо Администрация
Negatives
Cold Pool.Answer from Windsor Spa Hotel
Добрый день Йозеф, спасибо за Ваше хорошее мнение о отеле. Вода в бассейне 29 градусов. Мы будем ждать Вас снова. Спасибо Администрация
Positives
Everything is very good. Thank you.Answer from Windsor Spa Hotel
Спасибо Мария!
Positives
Good location, friendly staff.Negatives
No staff in the SPA areaAnswer from Windsor Spa Hotel
Lieber Andreas, Vielen Dank für Ihre Meinung zu unseren Mitarbeitern. SPA Personal ist bereit zu helfen, bitte bitten Sie es beim nächsten Mal um Hilfe. Freundliche Grüße, Verwaltung
Positives
Location and treatments in the hotel were very goodNegatives
Competence of the desk staff was poor. The quality of the buffets in the morning and evening was mediocre. Strangely, you couldn't order drinks in the evening. However, water and juices (diluted) were offered at the buffet. Overall, of course, I had the advantage of coming home without gaining any weight :)Answer from Windsor Spa Hotel
Lieber Wolfgang, Vielen Dank für Ihre Meinung zum Standort und zu unseren Behandlungen. Die Mitarbeiter an der Rezeption sprechen verschiedene Sprachen. Tut mir leid, dass Sie ein Missverständnis hatten. Getränke können ab nächster Woche im Restaurant bestellt werden. Freundliche Grüße, Verwaltung
Positives
We really enjoyed. Convenient location of the hotel, proximity to springs, procedures based on mineral water, peat mud, dietary and varied food, room cleaning, polite staff.. not a single negative feeling!! Thank you for a great stay and treatment!Answer from Windsor Spa Hotel
Добрый день Лилия, спасибо за Ваше отличное мнение. Ждем Вас снова! Администрация
Positives
Karlovy Vary is a magnificent resort. The hotel is located in the very center. The medical staff is friendly, everyone speaks Russian and German. They are friendly and helpful. The pediatrician is good))Negatives
-Instead of two appointments with the doctor there was only one. -The doctor examined me very superficially, the appointment time was about 5-7 minutes. -No one was going to take the tests; if we hadn’t asked ourselves, no one would have mentioned them. -The test results were not reviewed; my husband has high cholesterol. No one said anything about it, no treatment was offered. -There was no coordination from Sanatoriums. We asked about everything ourselves and agreed. In general, they were left perplexed as to why they used mediation. -The food is disgusting. Unfortunately, the last mark on the rating scale is “poor.” It wasn't bad, it was disgusting. Against the background of 2,500 € per week of stay in a hotel that positions itself as 4*. -It is noticeable how the hotel management saves on staff and guests. During breakfast on Saturday, in front of a full room, there was one girl working who did not have time to do anything at all. The hall was full. - Body coffee, powder diluted with water. Instead of juice, a chemical concentrate, also diluted with water. In general, never again. Unless you buy separately procedures in the balneo complex.Answer from Windsor Spa Hotel
Добрй день Bagdat, Спасибо за Ваше мнение о местороложении нашего отеля и секции бальнео. Наш доктор пан Коула один из лучших докторов в Карловых Варах с огромным опытом работы. Мы контролируем питание ежедневно на соответствии качеству 4 звездночного отеля включая кофе и чай. Мы уверены, что Ваш следующий визит будет еще лучше и Вы вернетесь к нам снова. Спасибо Администрация
Positives
Great place, polite staff, very attentive medical staff, always clean bedNegatives
There were two shifts in the cafeteria; and one shift was always polite, the food was fresh, the juices were delicious, tea and coffee were always available, the second shift; answer we will buy tea tomorrow, meat (the pork was rotten)! , the answer was no one complained, yet when they replaced it, they brought the same thing, the vegetables were weathered, the juices were not even diluted by half... 1/4 juice and the rest was water., And in my opinion, it’s not even the girl who quit who is to blame, and 100 percent someone was just ruining her work.Answer from Windsor Spa Hotel
Добрый день Natalie, спасибо за Ваше мнение о нашем персонале и отеле. Касательно смен в ресторане, мы проверили обе смены и сделали необходимые корректировки. Теперь заказываются настоящие соки, а не концентраты. Спасибо Администрация
Positives
Excellent location, sauna and swimming pool.Negatives
The thermal pool was closed. The menu needs to be diversified. It is also advisable to indicate the names/ingredients of the dishes. In addition, monitor the availability of sheets in the sauna (sheets were absent and were issued only upon personal request).Answer from Windsor Spa Hotel
Добрый день Ирина, спасибо за Ваше мнение о нашем отеле. Термальный бассейн был закрыт из за короно вируса, сейчас все возвращается в нормальное русло. Мы работаем над названиями блюд и скоро они появятся. Спасибо, Администрация
Positives
I really enjoyed my stay at the hotel...Everything is within walking distance, pharmacy, cafes, shops...since the hotel is located in the city center. We were very pleased with the treatment. The staff always greeted us with a smile. Many thanks to the massage therapist Thomas. The large swimming pool and sauna were at your disposal at any time. This may be due to the small number of people staying in the hotel, but this was a big plus for the procedures, which went quickly thanks to the attentive staff.Positives
We especially liked the pool, it’s very large, there is a place to swim and the sauna is also large, we have no negatives, everything is excellent, the location of the hotel, the food, the cleaning of the rooms, we recommend this hotel to everyoneAnswer from Windsor Spa Hotel
Добрый день Андреас, спасибо за Ваше отличное мнение о нашем отеле. Мы ждем Вас снова очень скоро. Спасибо, Администрация отеля
Positives
- Very good treatment and attentive attitude of the staff; - Good location of the hotel; - Good room cleaning.Negatives
— The room’s windows face the pipe and the wall; we were not in the room for long or often; - The food leaves much to be desired, perhaps this was due to the fact that there were few guests at the hotel, but we really didn’t like it.Answer from Windsor Spa Hotel
Добрый день Юлия, спасибо за Ваше хорошее мнение о персонале и отеле. Окна во двор делают номер тихим, в будущем Вы можете написать нам и мы сделаем Вам номер на реку. Мы гораздо расширили питание после открытия отеля. Спасибо Кирилл
Positives
The location is really great! We always only traveled on foot. The staff and doctor were very friendly and attentive. You could communicate well. We had a huge room. The mattresses are very comfortable. The food (we had full board) was really sufficient. The breakfast was very tasty. The applications were very good for us and varied.Negatives
Couldn't fault anything. Maybe the somewhat expensive parking lotAnswer from Windsor Spa Hotel
Lieber Lidia, Vielen Dank für die sehr gute Bewertung unseres Hotels. Wir werden die von Ihnen genannten Punkte berücksichtigen, um es noch besser zu machen. Freundliche Grüße, Kirill
Positives
First of all, big praise to the doctor, Dr. Michal Jakl. He carried out a very good examination and ordered appropriate applications. The implementation of the applications by Olga and David were excellent. Super friendly, excellent quality. Veronika at the reception and Marcella in the restaurant were also very nice. Room service was very good.Negatives
Unfortunately the food was really bad! The selection, quality of preparation and quantity of food was very poor. If the food gets better, I would definitely visit their hotel again. Restaurant doesn't fit at all with a 4 star hotel.Answer from Windsor Spa Hotel
Liebe Eleonora, Vielen Dank für Ihre gute Bewertung unseres Hotels. Wir haben auch die Vielfalt und das Design der Lebensmittel nach der Wiedereröffnung verbessert. Freundliche Grüße, Kirill
Positives
Very polite and helpful staff.Negatives
Lack of many procedures. Poor nutrition.Answer from Windsor Spa Hotel
Добрый день Наталья, спасибо о Ваш отзыв о нашем персонале. Некоторые процедуры еще не делаются, но мы работаем над этим. Спасибо Администрация
Positives
Very nice staff. Perfect location. Breakfast excellent. Room was cleaned very well.Negatives
Unfortunately, the sauna opening times were very bad. Only until 7:30 p.m. No drinks for lunch or dinner except water and tea. Juices would have been good. Kettle in the room would be good.Answer from Windsor Spa Hotel
Liebe Olga, Vielen Dank für Ihre guten Kommentare zu unserem Hotel. Im Restaurant können Sie verschiedene Getränke bestellen. Ein Wasserkocher kann an der Rezeption ausgeliehen werden. Freundliche Grüße, Hotelverwaltung