references
Positives
Everything is perfect: the central location of the hotel on a flat surface, which was very important for us, there is a colonnade nearby, spacious rooms, 2 elevators, procedures in a calm atmosphere, no queues, at the appointed time, except for gas injections. The restaurant has friendly waiters, a calm atmosphere, no There are a lot of people at the same time due to the well-thought-out schedule (2.5 hours) of the restaurant. We will be happy to come again and recommend it to our friends.Negatives
The drawback of the hotel is the entrance by stairs. A person with disabilities cannot climb it. It’s a shame.
Positives
I rested at the sanatorium in September, it was my first time, I booked through sanatoriums, I really liked the organization of the trip, everything was clear and the transfer was excellent. The sanatorium is modest, but very sincere, the staff and medical workers are friendly, which is also very pleasant. The schedule of procedures is carefully selected, there are no queues, if something doesn’t suit you, they will change it at your convenience. Thanks to all the employees of the sanatorium.Negatives
Request - when talking with a sanatorium doctor, you must briefly and clearly formulate the reason for your visit, do not take the results of tests and examinations of your health with you, no one will look at them, the drinking regime is prescribed only from your words. Prepare to explain your illness as deeply as possible, and then your treatment will not be in vain. Good luck to all,Answer from Windsor Spa Hotel
Уважаемая, Наталья Ким, спасибо за Ваш отзыв. Мы рады, что пребывание в нашем санатории Вам понравилось. Весь персонал с радостью готов помочь каждому нашему посетителю. Будем рады видеть Вас опять в нашем санатории. с уважением
Positives
Thanks for the quality work. Everything was wonderful, I had a great desire to come again. The transfer was perfectly organized.Positives
A new swimming pool and sauna have opened, which is not included in the procedures. Linen is changed frequently and is very high quality and clean. Attentive, professional doctor. We will definitely come back to you again!Negatives
There are no cons.Positives
Very polite receptionists, always happy to help with any question. Excellent treatment and nutrition. We will definitely come to this resort next time.Negatives
There's no such thing.Positives
We came to this sanatorium for the second time. I like everything about them. The doctor is smart, all the staff are very qualified and friendly. The location is great. The springs are nearby. The rooms are very clean. The room is spacious, the bed is comfortable, changed once a week. The food is good and varied. All procedures are clearly scheduled in time; there are many procedures. If possible, we will visit them again.Negatives
NoPositives
Staying at a solid A+Negatives
There are no negative aspects, if only the sanatorium installed coffee machines in the lobby or on the floors, it would be absolutely greatPositives
Came to Windsor for the second time. I really liked the treatment. The staff is polite. The food is good.Negatives
I really didn’t like this time that at the reception desk, mostly everyone doesn’t understand Russian well... It wouldn’t be bad... if they brought back Veroniku Jirglovu.Negatives
It is desirable to improve the quality of nutrition; The doctor’s attitude is not at a high level;Positives
Wonderful location of the resort. The quality of treatment and work of the medical staff deserves praise. Wonderful new pool!!! Good room cleaning and friendly cleaning lady.Negatives
The food absolutely does not correspond to 4 stars: monotonous and primitive. A strange system of forced seating of visitors at tables (luckily we came across a nice couple) and pre-ordering dishes (we haven’t encountered this in other sanatoriums).. The pool should be open from morning to evening, and not 11-19Positives
This was my first time vacationing at the Windsor sanatorium, although this was already my third trip to Karlovy Vary for treatment, and I was very pleased. First of all, treatment. A very attentive doctor, 7, patient (unfortunately, the clients are different and not always adequate) and qualified staff. All procedures are provided strictly as prescribed and at the specified time. At the same time, the doctor adjusts the procedures during the treatment process depending on the patient’s health condition. Secondly, nutrition. A very wide selection of dishes, many vegetable salads, fruits and desserts are served varied and in large quantities. Thirdly, the room is cleaned daily, towels can be replaced if necessary at any time. The swimming pool was opened during your stay, you can visit it without additional payment. I felt the effect of the procedures immediately. Another positive point is the good location, the proximity of drinking sources, for people with problems with the musculoskeletal system this is a big advantage.Negatives
As a recommendation: it is necessary to use the existing base (excellent swimming pool) for carrying out treatment procedures. I would like to express my gratitude to the management and staff of the sanatorium for their work and excellent relaxation and treatment.Positives
Excellent cuisine, excellent friendly staff, spacious comfortable rooms on the ground floor.Negatives
NoPositives
A significant disadvantage is the lack of air conditioning (especially in the food area). I would like a greater variety of fruits (no complaints about the quality of the food).Answer from Windsor Spa Hotel
Добрый день, Благодарим за Ваш отзыв. При необходимости на рецепции отеля можно бесплатно взять на прокат вентилятор. К сожалению, погода в этом году действительно очень жаркая и отель не оборудован системой климатизации В следующем году планируется решение данной проблемы.
Positives
no air conditioning, especially hot in the restaurantAnswer from Windsor Spa Hotel
Добрый день, Благодарим за Ваш отзыв. При необходимости на рецепции отеля можно бесплатно взять на прокат вентилятор. К сожалению, погода в этом году действительно очень жаркая и отель не оборудован системой климатизации В следующем году планируется решение данной проблемы.
Positives
Location near the source. Calm, happy with the small number of rooms. Decent food - lots of vegetables, fish dishes, variety and abundance. There are no big minuses.Negatives
Lack of a swimming pool directly in the resort. I would like to get a larger volume and time of massage.Answer from Windsor Spa Hotel
Здравствуйте, Благодарим Вас за Ваш отзыв. Мы действительно очень стараемся и очеь рады, что Вам понравилось в нашем отеле. В бассейне заканчиваются ремонтные работы, осталось доделась только мелкие детали и в очень скором времени он будет готов к открытию. Колличество массажа назначает доктор на основании состояния здоровья пациента. Ждём с нетерпением следующей встречи с Вами.
Positives
the staff is very attentive. friendlyNegatives
The cook is not good at all and doesn’t know how to cook meat. I don't porridge in the morningAnswer from Windsor Spa Hotel
Добрый день Спасибо за информацию и Ваш отзыв. Ситуацию с поваром проверим незамедлительно.
Positives
Hotel locationNegatives
During the 12 days we stayed at the hotel, the bed linen was changed once (!!!!) once. After I informed the reception about this, the linen was changed a second time the day before our departure. And this is in a 4 star hotel!!!! Where you are supposed to change your underwear every three days. Shower gel was only put in when I approached the maid and reminded her about it every day. Cleaning the room consisted only of throwing out the trash.Answer from Windsor Spa Hotel
Здравствуйте, Мы в курсе данной проблемы и приносим свои искренние извинения за сложившуюся ситуацию. Горничная, причастная к данному инциденту, уже не работает в нашем отеле. По стандарту постельное бельё меняется раз в три дня
Positives
Treatment at the highest level! Many thanks to the medical staff! They always greet you with a smile, go to the meeting if you need to adjust the time of the procedure, and try to create comfortable conditions during the procedure.Negatives
The reception staff is very unfriendly. To the question “why doesn’t wi-fi work?” I received the answer “not my problem.” The young man at the reception does not say hello and behaves rather rudely. In the restaurant, the clock goes 15 minutes ahead, apparently so that residents do not stay long) and at dinner, when the time was 19:31 (dinner until 19:30), the staff turned off the lights and removed all the food, despite the fact that we were still having dinner. The rooms have a lot of dust under the bed and in the closets. Only the medical staff left a positive impression) We will return only thanks to their work))Answer from Windsor Spa Hotel
Уважаемая госпожа Виктория Трацевская, большое спасибо за ваш отзыв. Нам очень жаль, что возникла на рецепции такая ситуация. Сейчас ее проверяем. Следующий раз можете обратится прямо на менеджеры в отеле, которые будут ситуацию решить на месте. Спасибо за предупреждение о часах, мы их поправим. Наш директор сейчас решит ситуацию с уборкой еды с официянтками. Надеемся, что вы к нам приедете еще раз и постараемся, что бы у вас не было никаких претензий. С уважением, Bc. Marie Ouporová , Sales & Marketing Manager
Positives
close location to sources, daily cleaning of roomsNegatives
The food in the canteen is far from dietary; procedures are scheduled, but when you arrive you sit in line for 20-30 minutes; While staying at the sanatorium, an allergy appeared in the form of hives on the hands, they went to the doctor, but they could not help or did not want to. During our vacation there was a film festival, constant noise, music, we decided to leave 2 days early and asked to return the money for these days, the administration of the sanatorium refused to do this.Answer from Windsor Spa Hotel
Уважаемый господин Андрей Аскерко, Благодарим за Ваш отзыв. В данное время интенсивно работой над новым меню, включая и вопрос полной реконструкции помещения ресторана. Процедуры назначены на определённое время. Если Вы приходите на процедуру вовремя, процедура начинается без задержек. В случае, если Вы пришли раньше, необходимо дождаться своей очереди. Если случилось так, что Вам пришлось долгое время ожидать начала процедуры, лучшее решение - обратить на это внимание незамедлительно, чтобы мы могли решить с Вами данную ситуацию. Что касается крапивницы, наш доктор провёл необходимое обследование и был проинформирован Вами, что Вы уже принимаете лекарства против данного недуга. Вам посоветовали обратиться в кожное отделение больницы и не посещать минеральный бассейн. К сожалению, наш персонал не имеет данной специализации, необходимо обращаться к узкому специалисту. Кинофестиваль проходит каждый год на протяжении уже 53 лет в одно время. В ситуации приезда клиента на долгосрочный лечебный отдых мы всегда стараемся предоставить наименее шумный номер с видом во двор, а не на улицу, где в эти дни очень шумно. Ваш номер был именно данной категории, окна выходили во двор, дабы предотвратить постоянному шуму. Средства Вам не были возвращены по причине ясных и чётких условий отмены и измения резервации, с которыми Вы соглашались при резервации. Большое спасибо и ждём новых встреч. С уважением, Гостиница Виндсор
Negatives
poor room cleaning.. staff enters the room without knocking!! sometimes at 7-8 amAnswer from Windsor Spa Hotel
Здравствуйте, Благодарим за замечание Мы в курсе данной проблемы и приносим свои искренние извинения за сложившуюся ситуацию. Горничная, причастная к данному инциденту, уже не работает в нашем отеле.
Positives
Our stay at the Windsor sanatorium left only positive things for us; we have no complaints about the food or anything. We have been to many sanatoriums and liked this one the best, even in terms of location, we will definitely come here againNegatives
We have no complaints about the sanatorium, but we have a small complaint about the company sanatorium.com, we booked a round trip transfer through you, we were met by a driver who, firstly, did not know Russian, well, we considered this not an important point, so he I didn’t know where the sanatorium was and we looked for it with him for half an hour, and we couldn’t explain it to him because we roughly knew where it was, so we refused the transfer back, in case he didn’t find the airport, so we ask you to take note of this because we don’t We can contact you againAnswer from Windsor Spa Hotel
Добрый день, Уважаемая, Ирина Ли Спасибо за сообщение. Мы приносим свои извинения за причиненные неудобства при трансфере. Дело в том, что водитель, который Вас встречал был из компании партнера, который помогает нам и он был новенький и еще не совсем хорошо знал отели в Карловых Варах. С уважением, Ninel Prishenko, Transfer manager
Negatives
the cleaning ladies literally burst into the room without warning. vacuum every other time. monotonous salads for lunch and dinnerAnswer from Windsor Spa Hotel
Здравствуйте, Благодарим за замечание Мы в курсе данной проблемы и приносим свои искренние извинения за сложившуюся ситуацию. Горничная, причастная к данному инциденту, уже не работает в нашем отеле. На данный момент усиленно работаем над улучшением сортимента и качеством работы ресторана в целом.
Positives
More watermelons, cherries and berries in season, and the food is good, I can especially appreciate the restaurant staff and medical servicesNegatives
There was a queue for gas injections, after carbon dioxide baths the patient used to lie for about 10 minutes, covered, but now he got up and walked, the pool was not builtAnswer from Windsor Spa Hotel
Добрый день, Благодарим за Ваш отзыв. Данную ситуацию сейчас разбирают СПА менеджер с директором отеля Бассейн подвергся капитальному ремонту и, спустя четыре года, вновь будет открыт в течении августа.
Positives
The entire staff of the sanatorium is extremely polite, helpful, they do all the work perfectly. I especially liked the massage therapist - Thomas, he gives his all, after his massage you fly.Negatives
Everything was perfect. I will try to come again and definitely to your hotel.Answer from Windsor Spa Hotel
Добрый день уважаемая госпожа Cherepinskaya, большое спасибо за ваш приятный отзыв. С нетерпением будем ждать вашего следующего приезда. С уважением Гостиница Windsor
Positives
I liked everything very much. Excellent location in relation to the springs, next to a wonderful park and not far from the center. Nice, comfortable rooms and very high quality cleaning. Despite the weekend, we were provided with all procedures as promised when booking. A good appointment with a doctor and assistance in selecting procedures. I really liked the thermal pool. The nursing staff is for the most part very nice and helpful. A convenient schedule allows you to have free time for walks in the afternoon. Excellent staff at the reception. Thanks everyone. We hope to return.Negatives
The food is very good but I would like there to be a buffet for both lunch and dinner. Made to order portions are very large. There was not always a choice of vegetarian dishes and soups. But upon request, separate dishes were prepared. In one of the rooms the windows overlooked another hotel where in the evenings it was often noisy - a bar, loud music. But it subsided after 11 pm, so it was tolerable. I would like the medical staff to be quieter in the treatment rooms. I would like the mud treatment rooms and some others to be better separated from each other.Answer from Windsor Spa Hotel
Уважаемая госпожа Ayoubi, благодарим вас за ваш отзыв. Шведский стол мы хотим сделать уже в этом году и тоже хотим розширить наш ресторан. В нашем спа хотим тоже сделать изменения, что бы процедуры были удобнее для наших гостей. Надеемся что увидимся тоже в следующем году. С уважением Гостиница Windsor
Positives
everything was great, the room, the treatments, services, very courtes staff, food, but only if the food choices will be more items, especially for dinner, it will be even better.Negatives
no negatives.Positives
I liked everything very much - cleanliness, comfort, excellent food and treatment. I especially wanted to note the location of the hotel - directly next to the colonnade on the central embankment. I recommend it to anyone who wants to receive quality treatment and good rest.Negatives
There is no pool or gym, so if this is critical for someone, then look for another hotel.Answer from Windsor Spa Hotel
Здравствуйте, госпожа Galina Nesterenko! В настоящий момент в бассейне ведутся капитальные ремонтные работы, которые в очень скором времени будут завершены. Приносим свои извинения за предоставленные неудобства. Спасибо.
Positives
At the beginning of the holiday they fed me well, they even gave me wine, but then after 5 days everything changed for the worseNegatives
The room was cleaned at inconvenient times and we always had to ask for soap supplies, which should be supplied to the room every day.Answer from Windsor Spa Hotel
Добрый день, уважаемый Sergey Timokhin! Мыло, шампунь и прочие средства личной гигиены дополняются в номера каждый день. Проблема в конкретной горничной, ситуацию с которой решает на данный момент директор нашего отеля. Приносим свои извинения за предоставленные неудобства.