references
Americo Di Muro
05.09.2017
Positives
Everything was fabulous and wonderful, I was even sorry to leave.
Uladzimir Prylepin
19.08.2017
Positives
Everything is organized very well. The staff is practically all Russian-speaking, which makes communication and solving all sorts of minor problems very easy. The sanatorium is ideally located, in the very center, next to a colonnade of drinking springs. Thank you very much!Negatives
The rooms do not have air conditioning, so it is not very comfortable in hot weather. But..., the building was built in 1866. Their installation is probably prohibited.
григорий гольдринг
19.08.2017
Positives
Beautiful nature, good treatment, good staff, fabulous cityNegatives
my wife had a bad massage therapist Ondrej. The food was not always at good levels.
Татьяна Ищук
19.08.2017
Positives
I liked everything: comfortable room, friendly staff, excellent varied food, good treatment, convenient location next to the drinking gallery, beautiful city. I recommend everyone to visit this sanatorium.
Сергей Чевокин
14.08.2017
Positives
Beautiful forests, walking trails. Very interesting excursions.
Татьяна Маркелова
09.08.2017
Positives
Wonderful location, very helpful staff. Kind, attentive health workers.
Надежда Смирнова
06.08.2017
Positives
I liked everything very much, the sanatorium is magnificent and worth the money that was paid for it. The hotel is located near the springs and the center of Karlovy Vary, which makes it attractive when choosing hotels.
Ljudmila Savitskja
05.08.2017
Positives
Attentive attitude of all the staff, a very good choice of dishes in the dining room and thanks to the chef for his imagination. In the therapeutic part, I would especially like to note the work of the massage therapist Thomas - beyond all praise. The rooms are clean, comfortable and quiet, even at such a noisy time when there is a film festival in the city. The location of the sanatorium is very convenient. We want to visit it next year.
Tanya Coulibaly
29.07.2017
Positives
Extremely nice and friendly receptionists, the cleaner who cleaned our room is very kind and very nice ( I think her name is Mariam), the spa therapists are ok, however some improvement is needed. The most professional out of all of spa therapists is the one who did mud wraps. I am a spa therapist myself and I know what the service should be as well as treatments. I have enjoyed the service in the restaurant, very efficient and professional waitresses. As far as menu is concerned, I expected to see more Czech Traditional dishes on the menu. I didn't come all the way to try english stake, pasta etc. The Czech dishes I saw in other restaurants were not on the hotel's menu at all.Negatives
The Chief Nurse has tried to allocate treatments to my son's procedure list such as Oxygenation which he is allergic to and not been prescribed by his doctor. The pool with mineral water was not working. If we knew, we would choose to come another time, after it has been repaired. And reflex massage was not available, nevertheless it is on the list. The Chief Nurse does not care about the way she looks, her hair was in a horrible state which gives her unprofessional look. She needs to wash it, cut it and style it. No one would employ somebody like her to work in a Spa in Great Britain. And lastly, I really would love to see an osteopath or a chiropractor in Windsor's hotel, it would be a great advantage to the Spa. Massage is good, but it does not deal with manipulation and adjustments of the bones.
Талия Мустафина
20.07.2017
Positives
The location of the sanatorium is very convenient, the reception staff tried to help in solving various issues. Medical staff perform their duties conscientiously and on time. Many thanks to them. The food is dietary. Lots of fruits and vegetables. Almost no fatty or fried foods. Sweets are also not enough. Personally, I liked this diet, I even lost a little weight. Before the trip, I was a little worried about the lack of air conditioning. It turned out that the temperature in Karlovy Vary is comfortable, it gets cool at night and it’s not hot or stuffy to sleep. We took a superior room.Negatives
In the medical building, the numbering of treatment rooms is practically invisible, very small numbers. Especially for the first time and those who have poor vision, given that most of the patients are elderly. It is difficult to find where the right room is. On the other hand, the medical staff themselves come up and tell you where to go.Answer from Windsor Spa Hotel
Здравствуйте. Благодарим Вас за отзыв. Большое спасибо за Ваши комментарии, и мы очень рады, что Вам понравилось. Мы обязательно примем к сведению Ваши пожелания и подготовим более чёткую и видимую навигацию в лечебном корпусе. Alexandra Williamson Hotel manager
Марина Рунова
07.07.2017
Positives
We vacationed in Windsor for the second time. The first time was in 2015. Excellent location, good treatment. Special thanks to the hotel staff.Negatives
A little noisy due to renovations on the street. I didn’t really like the food this time, especially the strange and not entirely fresh salads for dinner.Answer from Windsor Spa Hotel
Здравствуйте. Благодарим Вас за отзыв. Мы очень рады, что Вам понравилось. Мы, к сожалению, не получили заранее никакого уведомления от городских властей по поводу ремонтных работ на мостовой у нашего отеля, приносим свои извинения. Но он уже закончен и мы с радостью ждем вас снова! Alexandra Williamson Hotel manager
Елене Куевда
02.07.2017
Positives
We stayed at the Windsor Hotel three times! And we will come again. The hotel is wonderful. There are no downsides, or we just didn’t see them. Very convenient location. The springs are nearby. Friendly and welcoming staff. Excellent medical base. Wonderful doctor! We remember everyone and are grateful to every hotel employee for the warm welcome and our unforgettable and healthy vacation. Thank you for the gift and compliment from the hotel administration! During the procedures, some of the old hotel employees were not met, changes took place, new young employees appeared. But they were very kind and attentive. The friendly and cheerful Betka continues to work, we were glad to meet her. Our doctor selected the optimal treatment, this time we only stayed for a week, but it benefited us. There have also been changes in the hotel restaurant, it’s a pity that we didn’t meet the old team, they were wonderful and we are very grateful to them and remember them. But they fed us very tasty and varied. There is only one small wish: to include more fish dishes in the diet, this was an advantageous feature of the hotel. This time fish dishes were served, but I would like them to be more often. The buffet could be diversified a little; the salads and vegetables were very modest and unsightly in appearance. There are no complaints about hot dishes, soups and main courses; I really liked everything both in taste and execution. Our room was always spotlessly clean! We thank the staff who tidied up our room for the cleanliness and comfort. We thank all the employees of our favorite hotel for a wonderful holiday and plan to return next year! See you soon! We wish you success and prosperity from the bottom of our hearts!Answer from Windsor Spa Hotel
Здравствуйте. Большое спасибо за такой прекрасный отзыв. Для нас это много значит. С нетерпением ждём Вашего следующего визита и ещё раз благодарим Вас за тёплые слова в наш адрес, обязательно передадим похвалу всем работникам нашего отеля! Alexandra Williamson Hotel manager
tsila simkin
30.06.2017
Positives
Good afternoon . The administration at the entrance is at a very good level. The treatment and medical staff are very friendly and work great. Thanks a lotNegatives
What's negative: Breakfast is monotonous. and there is no ventilation in the rooms. There are a lot of midgesAnswer from Windsor Spa Hotel
Здравствуйте. Благодарим Вас за отзыв. Для нас важно, чтобы наши клиенты были довольны всеми предоставляемыми нашим отелем услугами. По этой причине после негативных отзывов в сторону питания в целом мы приняли решение нанять новый персонал, в частности нового повара. Надеемся этот шаг позволит нам в будущем избежать подобных ситуаций и проблем с питанием. Alexandra Williamson Hotel manager
Natalia Tunina
30.06.2017
Positives
Excellent location of the hotel (close to drinking springs), clean, comfortable, cleaning every day, linen changed every three days, very friendly staff, good medical facilities. Good breakfasts, deliciously cooked fish.Negatives
The food is not very varied, there is noise from the window from the street in the morning due to loading and unloading.Answer from Windsor Spa Hotel
Здравствуйте. Благодарим Вас за отзыв. Для нас важно, чтобы наши клиенты были довольны всеми предоставляемыми нашим отелем услугами. По этой причине после негативных отзывов в сторону питания в целом мы приняли решение нанять новый персонал, в частности нового повара. Надеемся этот шаг позволит нам в будущем избежать подобных ситуаций и проблем с питанием. Alexandra Williamson Hotel manager
Владимир Дмитриенко
27.06.2017
Positives
I was in the sanatorium for 10 days, during all this time there was nothing that overshadowed my vacation, I was greeted wonderfully, the room was provided immediately, although we arrived long before the official check-in. When leaving, I had to wait a little for transport, I was allowed to stay in the room for another two hours without any payment, all services? meeting, check-in, food, service from medical staff, waitresses, appointment with the doctor - everything was excellent, I can’t single out anyone individually, so as not to accidentally offend someone by accidentally not naming them. Everything is simply excellent.Negatives
A note to the restaurant: the dishes were so tasty and, most importantly, so huge (the main ones, which did not depend on our ability) that it was simply impossible not to eat them, And also: a large and varied abundance of fruit, which also affected our kilograms. But this is already a joke, Although in every joke there is only a small part of the joke, and the rest is true!
Янина Белкин
23.06.2017
Positives
I am very pleased with the treatment and rest.Negatives
there are no cons.
SERGEY PODKOPAEV
13.06.2017
Positives
The Hotel has a very good location, in the very center of Karlovy Vary. The doctor meets with the guests on the first day of their stay, listens carefully and prescribes procedures taking into account the diseases and wishes of the guests. The rooms are newly renovated and clean.Negatives
Poor food - small choice, corresponds to no more than 3 stars. Lack of a swimming pool (they promise to open it by the end of the year). On the main street, work is underway to replace the paving stones, it is very noisy, but they promise to finish it by mid-July 2017.
Инна Ворошилова
13.06.2017
Positives
We booked a sanatorium for the first time on sanatoriums.com, thank you, it’s very convenient, we liked the room, the location of the sanatorium is excellent. During our rest and treatment, everything was fine: at the reception, all the employees are very attentive, friendly, answer absolutely all questions; the doctor has 2 appointments, thanks to him and his nurse (she also gives gas injections, electrotherapy - clearly, professionally); also excellent treatments /mud-paraffin/ Sonya, massage therapist Thomas, Hana baths, feeling good after a reflex massage with Petr Krivanek. Thank you all very much! Special thanks to the restaurant staff: excellent cook Richard, attentive and friendly Hana and Zuzana. I hope that next year we will be able to repeat the sanatorium treatment here and the thermal pool will operate.
Неля Доронина
11.06.2017
Positives
There is a good treatment base and the medical staff works great. The massage that Thomas gives and the mud compresses especially helped me.Negatives
Very poor ventilation, no air conditioning in the rooms. The food is poor. The food is poor and tasteless. There is no variety. The products are of poor quality. The pool was not working.
Наталия Гусева
11.06.2017
Positives
I liked the treatment facilities and medical staff. The procedures were carried out well and without queues. Very good massage therapist Thomas!Negatives
The Windsor resort has no air conditioning in the rooms and poor ventilation in the building (if it exists at all). Due to this, it was difficult to breathe and many people complained about this. The resort has a very bad cook. The food was poorly prepared and they passed off yesterday's vegetables as new salads. There was no variety of dishes.. Fruits were unripe apples, terribly hard pears and stale bananas. At the beginning of May, my friends vacationed here and they had the same opinion. The thermal pool was not working. The sanatorium is average three stars. Quality of stay not worth the advertised price. I will not recommend Windsor to my friends!
David Rybakovsky
10.06.2017
Positives
This was the first time we booked a sanatorium at Sanatoriums com. Thank you very much, we really liked it, there were no problems. The room was magnificent, there were enough treatments, even more than we wanted, the food was cooked to order perfectly, the location of the sanatorium is wonderful. The only drawback is that there is no air conditioning and no swimming pool. Cleanliness, comfort, bed changed every other day. We will definitely come next year
ELENA KLEYMENOVA
06.06.2017
Positives
Very good location, wonderful staff: friendly, helpful and attentive. Quality treatment, decent food.Negatives
Not cons, but rather wishes: 1. Treatment: - it would be nice to add another doctor’s examination after passing the tests to receive recommendations; - Mrs. Yaroslava has a lot of responsibilities, so gas injections begin at 12-20 and not always on time, which does not allow for more or less long walks before lunch. 2. Food: - most salads are dressed with sauces, so if you come to the end of the meal, the salads do not look fresh, it is better to serve the sauces separately. 3. Accommodation: - small hooks for towels and a disconnected heated towel rail do not allow to dry the towels, they are always wet.
Феликс Эдлис
06.06.2017
Positives
After the sanatorium treatment, we feel good. We hope to repeat the spa treatment next year.Negatives
As we have already noted, the disadvantage is the lack of ventilation (air conditioning) in the SPA and in the restaurant.
Виктор Смирнягин
29.05.2017
Positives
All liked itNegatives
View from the window Cooking smells from the kitchen through the open windows The towel did not dry due to the heating battery being turned off
Semen Goldovskyy
28.05.2017
Positives
Pleased with: the quality of treatment, the quality of food, the work of the staff and the location of the sanatorium.Negatives
Dissatisfied: with the size of the room. I will agree in advance on the size of the future room.
Irina Nazyrova
26.05.2017
Positives
Convenient location: everything is close. The food is varied and deliciously prepared, breakfast is a buffet, side dishes are optional. There are robes, which is very convenient.Negatives
The windows of the rooms overlook the courtyard, with a view of the pipe.
Valerie Davidyan
23.05.2017