references
Positives
Everything was amazing. I recommend it 100%. The location of the sanatorium, procedures, staff, service are at the highest level.Negatives
You have to pay for a blood test and it is not included in the package price.Answer from Windsor Spa Hotel
We thank you for your feedback. We are very pleased. A blood test is included in the cost of Karlovy Vary treatment packages starting from 10 nights, etc. For other orders, analysis is paid. Best regards, Windsor team.
Positives
I liked everything very much, both the location of the sanatorium and the service, I recommend everyone to try these procedures at least once, because it really helps with health👍👍👍🥰Answer from Windsor Spa Hotel
Thank you very much for your feedback about our treatment. Best regards, Windsor team.
Positives
Thanks Windsor. All was good. This was not the first time we visited, and we will definitely come again.Answer from Windsor Spa Hotel
Thank you for your opinion and feedback. Waiting for you . Best regards, Windsor team.
Positives
Very good hotel, high level service, buffet food, large selection of meat dishes and fish daily. I liked it very much, I will come again. I recommend it.Answer from Windsor Spa Hotel
Good afternoon Thank you for your feedback. We are pleased that you appreciated the quality of our service and food. We are constantly working to make our guests feel at home. We look forward to your return visit and look forward to welcoming you back to our hotel!
Positives
The staff is friendly and does their job well. I will be happy to come back again. I love.Answer from Windsor Spa Hotel
Thank you for your kind words about our staff and your pleasant experience with us! We look forward to your next visit and hope that we can delight you even more each time. Best wishes, Hotel Team.
Positives
The medical facilities are better than all the sanatoriums we have been to. The head doctor is very attentive!Negatives
On the second floor where we lived, the hallway had very old flooring and a strong unpleasant smell. They opened the windows. Parking is super expensive - 15 euros. per night...I had to park at another hotel for 6.50.Answer from Windsor Spa Hotel
Thank you for your feedback about our treatment facility and our chapter. doctor Your opinion is important to us and we take note of your comments regarding the conditions on the second floor and parking. We're very sorry that your experience was a little dark due to these issues. We will definitely take this into account when planning further improvements. We look forward to seeing you again and providing you with the best possible accommodation experience. With best wishes, Administration of the medical center.
Positives
This is not the first time we have been to this sanatorium and the feedback is only positive, sometimes something is not satisfactory or something needs to be resolved, the staff helps very quickly. The food is at a high level, dietary dishes were served daily (at my request). And special thanks to Sanatoriums.com. We regularly travel for treatment and during our travels many questions arise. I sometimes call them and write to them with a request to sort out some problem and at the moment there has never been a refusal. Everyone with whom I had to communicate was cultured, polite, and professional. Thank you very much again!Negatives
No!Answer from Windsor Spa Hotel
We sincerely thank you for choosing our hotel! We hope to see you again in the near future! Best wishes from the Windsor Hotel staff!
Positives
Was very good treatment, good staff, delicious food, perfect location.Negatives
Construction work is required in some areas.Answer from Windsor Spa Hotel
Hello, thank you for your kind words and honest feedback. We are glad that you enjoyed the treatment, the staff and the food. We are also pleased that you enjoyed our central location. We take note of your feedback regarding the necessary construction work and will do our best to improve the comfort of our guests. We would be happy to welcome you back soon. Kind regards, Guest Services
Positives
Vsio ocen ponravilos..ėda,komnata,personal... Vse dryznie i pristine...hocy drugoi god tize priehat... Very good,nice staff,very clean,good food...would like return again...next year Thank you... Dziuljeta Domijonaitiene...18.02.2024.Answer from Windsor Spa Hotel
Thank you for your kind words and for choosing to stay with us. We're delighted to hear that you enjoyed our staff's hospitality, cleanliness, and our food offerings. We're thrilled that you plan to return next year! Please don't hesitate to reach out if you need anything at all. Best regards, Relations Manager.
Positives
Very good atmosphere, the doctor is very experienced and prescribes correct treatments.Answer from Windsor Spa Hotel
Thank you for your feedback . We are very pleased that you have chosen us.
Positives
We have been staying in this hotel for the 4th time, the quality of treatment and service is at a very high level, the staff works professionally and efficiently, the food in the restaurant is very tasty, this time the desserts were awesome. There was a coffee machine for breakfast.Negatives
No.Answer from Windsor Spa Hotel
Thanks for your feedback . We are grateful for your opinion as regular customers of our hotel.
Negatives
The water in the room costs money but was not mentioned.Answer from Windsor Spa Hotel
Thanks for your review. The water bottle itself always has a price and information on the top, to open the water you need to remove the label, otherwise you won't open it. At reception you will be informed that water comes at an additional cost.
Positives
We stayed at this hotel for the fourth time Very nice staff Would like to come again Good food As a diabetic I could always find something to eatAnswer from Windsor Spa Hotel
Thank you for your feedback. We would be happy to see you again.
Positives
Good afternoon We would like to say a huge thank you for our stay at the Windsor sanatorium!!! We came for the third time and again left with excellent impressions!!! Many thanks to all the staff for their work! We have already recommended this hotel to many of our friends and all of them, having visited you, were also very satisfied! 🤗We will definitely come again!!! ❤️Negatives
We have no negativity, only positivity, which is what we wish for everyone!!! 🤗Answer from Windsor Spa Hotel
We are very pleased for your feedback and recommendations. We will be glad to meet you again. Best regards, Windsor team.
Positives
The location is just great.Answer from Windsor Spa Hotel
Thanks for your feedback. Best regards, Windsor team.
Positives
We were on vacation for 12 days. We were all very pleased. Special thanks to you for your efficiency and correctness.Answer from Windsor Spa Hotel
Thank you for your rating. We are very pleased to be always at your service. Best regards, Windsor team.
Positives
My wife and I came for the second time, and just like the first and second time, we were very pleased with the services that the Hotel provided us. Very friendly and helpful staff. Large selection of tasty and varied food. Cozy and clean room. On behalf of myself and my wife, I would like to express my deep gratitude to all the hotel staff. Special thanks on my behalf to the massage therapist Radik (I apologize if I spelled his name incorrectly), he helps my unhealthy back very well. My wife is grateful to the massage therapist Marrick. We hope to visit you again.Negatives
During our stay the elevator was broken. I hope nothing happens to him during our next stay.Answer from Windsor Spa Hotel
Dear Evgeniy, thank you for your feedback! We are glad that overall your stay was pleasant, despite the inconvenience caused by the broken elevator. Please accept our apologies for the inconvenience. We hope that you will return to us in the future so that we can provide you with our usual high level of service. Thank you again for your understanding and patience! Best wishes, Team Windsor!
Positives
NOTHING!!Negatives
The information was deliberately misleading. The treatments did not even reach basic standards and were simply primitive. The only beneficiary was the company, which managed with a minimal workforce. It's unbelievable that in addition to the already overpriced price of 1,112.00 euros, I also had to pay 36.00 euros per hour for tickets to the only thermal spring in a spa hotel! The room was dirty with a completely dirty carpet. The food could only compete with the cheapest canteen. The hotel staff was extremely unfriendly. I deeply regret every single hour I spent there.Answer from Windsor Spa Hotel
Thank you for your feedback, Mr. Bahman Avaedi. We recommend that you book a vacation in a 6-star sanatorium. The treatment in our sanatorium is among the best in Karlovy Vary. In addition to medical staff, we also have fully equipped hotel staff. We do not provide a personal maid, but you can bring your own. The mineral bath was not intended for you due to your diagnosis. Where you paid 36 euros, the mineral water concentrate is minimal and the benefits are also minimal. In our hotel, the water in the mineral pool is connected directly from the source, and the attending doctor has written down and explained the contraindications to you. Kind regards, Windsor team.
Positives
Convenient location, attentive staff, very clean.Negatives
The food is good and of high quality, I would like to see fish on the menu more often.Answer from Windsor Spa Hotel
Thank you for your review and for choosing our hotel for your stay! We are glad that your stay was pleasant and you appreciated our service! We will definitely consider your suggestion to add a greater variety of fish dishes to our menu. We strive to satisfy the tastes of all our guests and will try to accommodate your suggestions. Thank you for your feedback and we hope to see you again at our hotel. Best wishes from the Windsor team!
Positives
The staff is welcoming and friendly. The procedure was changed a couple of times without problems or discussion. The procedures are done with high quality and the time is respected. The bed was comfortable and we slept very well. The pool and sauna are very clean. Cleaning if necessary daily. The New Year's party was well organized, the program disco, delicious food. The transfer was well organized. Thanks for the work.Negatives
There was a strong smell of air freshener in the room that it took a couple of days to dispel this unpleasant smell; the corridors were also not ventilated. For people with asthma there is simply not enough air. Old covering, there are black streaks and scratches on the walls that could be whitened out. The food does not correspond to four stars. It is very monotonous and there are no seasonings in the dishes. But this is a matter of taste. No one left hungry. There is only one Russian TV channel, although in other hotels there are four or five.Positives
We were thrilled, thank you very much!Answer from Windsor Spa Hotel
Thank you for your feedback. We are very grateful to you for evaluating our service and our work. We thank you for choosing us.
Positives
Location large areas treatment (thanks to the doctor)Negatives
Increase the number of food choices - you can enter a pre-order to choose from...Answer from Windsor Spa Hotel
Thank you for your feedback Mrs. Alla! Enlarge...where else is there more food?
Positives
I would like to note the good work of the staff at the reception, the medical staff in the treatment rooms and the young girls in the restaurant.Negatives
We still did not understand the unfriendly attitude in the restaurant of one waitress, apparently the eldest on the shift (not wearing glasses). She began clearing dishes ahead of time, made loud noises with the dishes, and cast frowning glances. Every time they saw that she was on shift, I didn’t want to go to the restaurant. The rest of the girls are very nice.Answer from Windsor Spa Hotel
Thank you for your review and for choosing our hotel! We are glad that overall your stay at the hotel was pleasant, but we are very sorry that you encountered an unfriendly attitude from one of our waiters. This does not meet our service standards and we deeply apologize for this misunderstanding. Your comfort and satisfaction are our priority and we will definitely take steps to improve our restaurant service. We hope this does not prevent you from returning to us in the future so that we can provide you with our usual high quality of service. Best wishes, Team Windsor!
Positives
Great hotel and staffNegatives
Uncomfortable mattresses and pillowsAnswer from Windsor Spa Hotel
Thank you for your feedback and for choosing our hotel for your holiday! We are glad that overall your stay was pleasant! It is a pity that the mattresses and pillows did not meet your expectations, despite the fact that they are new. Your comfort is very important to us, and we will definitely consider your feedback to improve the quality of our service. We hope that this will not prevent you from returning to us in the future and we will be able to offer you a more convenient stay. Best wishes from the Windsor team!
Positives
I chose the Windsor sanatorium based on the reviews. We were greeted at the reception by a friendly employee, Ivo (his words “We've been waiting for you” gave us a pleasant feeling). Simone is very pleasant and friendly; She gave us a lot of advice that we listened to. A young girl, Marina Rabeko, is always ready to help and has a smile on her face. All medical staff do their jobs well. The pool and sauna are always open. One request: I would like the swimming pool to be open later than 8 p.m. as there is little free time during the day to visit. Thanks to Petra it is always clean and comfortable there. Unfortunately I forgot the second wife's name. Masseur Marek (room 9) gave us a massage. This is an expert in his field. I have never experienced a massage like this. Very hardworking, accommodating, found all the sore spots. Special thanks to the chefs for the deliciously prepared dishes. Breakfast, lunch and dinner are offered as a buffet. Everything is delicious, looks appetizing and in full abundance. The waiters in the restaurant are very friendly. Young girls also try hard. Everything is clean and tidy. The rooms in the sanatorium are clean, the bed linen is white. I have only good impressions of the sanatorium; I highly recommend it.Negatives
We had an appointment with a doctor. She replaced the chief physician. Procedures and water sources were assigned. After the third sip of water, my husband's blood pressure rose significantly. We did not receive any help, but the doctor canceled the procedures for which we came (baths, mud treatments, etc.). Luckily, there were doctors among the holidaymakers who gave us advice and support. Then a doctor came who we had heard a lot of good things about (Dr. Milan Koula). He welcomed us without hesitation and gave us advice. We were given a pill for quick blood pressure relief. Why didn't the substitute doctor offer us these pills? Because of this we couldn't make a trip to Prague even though we had an all-inclusive package. I would like to warn vacationers to be careful with the sources so as not to spoil the vacation. I would really like the doctors who replace the chief physician to treat patients more seriously and attentively.Positives
All was good.Negatives
The food is good, but the salad selection could have been a little richer.Answer from Windsor Spa Hotel
Thank you for your review and for choosing our hotel for your stay! We are glad that you enjoyed your stay! We will definitely take into account your request for a larger selection of salads and will try to expand our menu to meet the needs of all our guests. We hope to see you again at our hotel and thank you for your feedback! Best wishes, Team Windsor!