references
Positives
Excellent location of the hotel, qualified medical staff, very attentive and professional DOCTOR
Answer from Windsor Spa Hotel
Добрый день Алла, спасибо за Ваше высокое мнения о нашем персонале и отеле. Мы ждем Вас снова. Администрация отеля
Positives
Everything was very good, we were there for the second time, we plan to come to this hotel again. Everything is fine.Negatives
NoAnswer from Windsor Spa Hotel
Добрый день Юрий, спасибо за Ваше высокое мнения о нашем персонале и отеле. Мы ждем Вас снова. Администрация отеля
Positives
Good location of the hotel, many thanks to all the staff, everyone is very friendly and smiling. We really enjoyed.Answer from Windsor Spa Hotel
Добрый день Александр, спасибо за Ваше высокое мнения о нашем персонале и отеле. Мы ждем Вас снова. Администрация отеля
Positives
Great location. Attentive staff. Comfortable rooms.Answer from Windsor Spa Hotel
Добрый день Лидия, спасибо за Ваше высокое мнения о нашем персонале и отеле. Мы ждем Вас снова. Администрация отеля
Positives
Thanks a lot! We liked everything very much! We came for the third time and, of course, we will come again!Answer from Windsor Spa Hotel
Добрый день Валентина, спасибо за Ваше высокое мнения о нашем персонале и отеле. Мы ждем Вас снова. Администрация отеля
Positives
very friendly and helpful staff, always ready to help...in a word, it was great! cozy hotel, like home!Answer from Windsor Spa Hotel
Юрий огромное Вам спасибо! Ждем Вас снова. Сдминистрация отеля
Positives
Liked everything. This is an old establishment. Everything has already been tested and settled. There are traditions and rules. You are great fellows. We will ask only for you. Thanks for the treatment.Negatives
In addition to the room, which overlooked the place where the garbage cans began to be removed at 5 o'clock, the noise woke us up. We are elderly people, we can’t fall asleep again with such rumbling noise.Answer from Windsor Spa Hotel
Добрый день Марта, спасибо за Ваши хорошие отзывы о нашем отеле. Касательно шума на улице, отель имеет самое центровое местоположение, почти все номера у нас выходят во двор, пожалуйста дайте нам знать что Вы предпочитаете вид во двор в Ваш следующий приезд. Спасибо, Администрация отеля
Positives
Everything is fine !!Answer from Windsor Spa Hotel
Добрый день Александр, большое Вам спасибо. Ждем Вас снова! Спасибо Администрация отеля
Positives
This is our second time vacationing here. We like everything, we will definitely come again.Negatives
No.Answer from Windsor Spa Hotel
Добрый день Александр, Большое Вас спасибо. Ждем Вас снова. Администрация отеля
Positives
The hotel is located very close to the springs.Answer from Windsor Spa Hotel
Добрый день Сергей, Мы очень ждем Вас в следующий раз. Спасибо Администрация отеля
Positives
I liked it very much, good cuisine, thanks to the cook, we want to thank Natalya for the excellent service, thank you all very much, we will definitely come again and recommend it to others.Answer from Windsor Spa Hotel
Добрый день Виктория, огромное Вам спасибо. Мы будем ждать Вас в скором времени снова. Спасибо Администрация отеля
Positives
The sanatorium left the most wonderful impressions. There is a very good, highly qualified doctor here. Treats everyone with respect and prescribes the best procedures. Many thanks to all the staff, the girls in the bathroom department. Special thanks to the massage therapist Tomas. The service in the restaurant is good, especially Natasha - always friendly, smiling, very pleasant. I would like to come again.Answer from Windsor Spa Hotel
Добрый день Владимир, спасибо большое за Ваше высокое мнение о нашем отеле. Мы будем рады видеть Вас снова очень скоро. Спасибо, Администрация отеля
Positives
First of all, this is the location of the hotel (next to the Mill Colonnade), pleasant decoration, and cleanliness. Then I would like to note the convenience of taking procedures - in the same building, in compactly located treatment rooms, all “wet” procedures - with mineral water, good massage. There were no problems with food in the restaurant either: no frills, but everything you needed was there. I was especially pleased that, unlike many sanatoriums in the Czech Republic, the food was not over-salted. Thanks to the boss. The natural friendliness and cordiality of the staff in all departments is a special theme and a big plus of the hotel. Thanks to everyone, starting with Veronica at the reception, the medical staff, the maids, the girls in the restaurant. During the entire stay we saw only one gloomy face (in a restaurant, but everything happens in life). I think that the ratio “price vs. quality" in this spa hotel is optimal.Negatives
1. A negative remark concerns the circumstance with which, for some reason, we often begin our stay in hotels in KV and ML: first, we are placed in a not very comfortable room. This time we found ourselves in a room on the 5th floor with such a pungent acidic smell from the sewer that it caused a gag reflex. Opening the window and ventilating did not help. We had to contact the reception several times and invite an employee into the room to change our room. And everything was great there. Thanks for this. 2. Debris on the translucent ceiling of the pool is, of course, a temporary phenomenon, isn’t it?Answer from Windsor Spa Hotel
Добрый день Рашид, большое спасибо за Ваше высокое мнение о нашем отеле. Относительно запаха, то технические службы Карловых Вар работают над данным вопросом и должны решить в ближайшее время. Потолок бассейна чистится один раз в год и скоро будет полностью очищен. Спасибо, Администрация отеля
Positives
The sanatorium is located very close to the springs. We had a large, beautiful room, I sincerely recommend booking superior double rooms, they are spacious and comfortable, with a beautiful view. Varied and good food at lunch and dinner. Very good treatment. Attentive medical staff. Many thanks to the massage therapist Thomas, he is an excellent master of his craft! It was very nice to use the pool, it would be nice if there was an opportunity to swim not only in the morning and before dinner, but also before lunch, between 10 and 12 o'clock. Thanks to all the reception staff, I especially want to thank Mrs. Veronica. The restaurant had a very pleasant atmosphere thanks to the kind ladies Hanna and Natalia, thanks to them for their patience and attentive attitude, we were often the last, but they never hinted to us that it was time to leave.Negatives
The appointment of procedures was somewhat chaotic, sometimes it turned out to be two baths a day, and this is a little difficult. It was very helpful to have the nurse in the thermal pool explain how to properly take this procedure: leave every 5 minutes and not stay for more than 10 minutes (the wall said maximum 15). The water there is 38-40 degrees, and after fifteen minutes of being there I felt sick. I would also like some variety at breakfast, more juices, different types of yoghurts and fruits. A coffee machine wouldn't hurt either. Lunches and dinners were wonderful, but breakfasts were boring. But that's not the main thing. We were pleased.Answer from Windsor Spa Hotel
Добрый день Владислава, Спасибо за Ваш комментарий о наших номерах, ресторане и персонале. Относительно процедур, когда Ваш приезд в пятницу, это возможно что Вы получили процедуры только на один день и получили полный список процедур в понедельник. Процедура в миниральном бассейне длится 15 минут, Вы можете выйти раньше если хотите. Информация об этом находится на стене у бассейна. Касательно разнообразия на завтраках, то у нас 4 вида сыров, 4 вида салями, сладкий и белый йогурт, сушеные фрукты, 2 вида яиц и остальные предложения которые должны быть в стандарте отеля четыре звезды. Спасибо, Администрация отеля
Positives
I was very happy with everything. Recommend to everyone. I would like to come back.Answer from Windsor Spa Hotel
Liebe Lilia, Vielen Dank für Ihre Worte zu unserem Hotel. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Freundliche Grüße, Hotelverwaltung
Positives
We really liked everything - we've booked for next year straight away! Treatment, food, location, service was all great. Only the flat carpet in the room was very disturbing and cleaning was very superficial...Answer from Windsor Spa Hotel
Liebe Peter, Vielen Dank für Ihre Worte zu unserem Hotel. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Freundliche Grüße, Hotelverwaltung
Positives
In general, I liked everything, I was left with a pleasant impression. The hotel is very close to the springs. Attentive doctor, good medical staff, I would especially like to thank the massage therapist David and nurse Hannah for the baths. Good cuisine at lunch and in the evening, it seems to me that sometimes the portions were even large, but at breakfast I would have liked a little more variety. It was nice that there was live music in the restaurant twice during our stay, we especially liked jazz. Thanks to the girls at the restaurant, Hannah and Natalya, they always greeted us with a smile and very quickly brought the dishes we ordered.Negatives
I would like the organization of treatment to be more organized, streamlined and systematic, and not based on the principle of just prescribing something. I was given a full schedule of procedures only on the fifth day of our stay, they changed the schedule several times, and at the very beginning they gave me a schedule of procedures only the next day with the question: “Do you happen to remember what the doctor prescribed for you?”Answer from Windsor Spa Hotel
Добрый день Юрий, Спасибо за Ваш комментарий о нашем отеле. Относительно процедур, когда Ваш приезд в пятницу, это возможно что Вы получили процедуры только на один день и получили полный список процедур в понедельник. Иногда так же случается, что процедура может быть заменена на другую в связи с болезнью высококвалифицированного профессионала у которого есть полномочия делать конкретную процедуру. Спасибо, Администрация отеля
Positives
Very convenient location, quality treatment and food. Great job from the staff in the restaurant.Negatives
Not detectedAnswer from Windsor Spa Hotel
Благодарим за ваши отзывы.С уважением администрация отеля.
Positives
We vacationed in October. Everyone was very pleased. This is a good hotel in this price category. I recommend it. For a foursome, of course, it’s a bit rustic, but if you take into account the price, it’s quite adequate. The staff is very friendly. There are no complaints about the treatment either. For the first time I received a quality massage. The food is sufficient, the meat is soft and varied. The portions are large. You choose side dishes from the buffet - very convenient. Many thanks to the administrators (especially Kirill), nurses (especially masseuse Petra), waitresses (Natasha)!Negatives
Very little fruit. Sliced oranges are nonsense.Answer from Windsor Spa Hotel
Добрый день Роза, спасибо о Ваш отзыв о нашем отеле, ресторане, персонале. Апельсины режутся для удобста гостей, чтобы они не пачкали руки и им было удобно их есть. Спасибо, Администрация отеля
Positives
For the second year in a row I have been relaxing and receiving treatment at the Windsor sanatorium (before that I vacationed twice at the President.) I like everything here: the location, the treatment procedures, the qualified and friendly medical staff, the room service. I will definitely come back next year. Thank you very much for a good holiday!Positives
An excellent, highly qualified doctor who understands the problems and prescribes the most effective treatment. Good location of the resort.Positives
The first experience of spa treatment at the Windsor Spa Hotel was more than wonderful. Excellent location, medical facilities, food, friendly staff. Special thanks to the reception team and manager Kirill Goncharov. The desire to return here arises already in the first days of your stay at the hotel. The head doctor of the hotel is a highly professional in his field, the examination and prescriptions for treatment procedures were given in accordance with my diagnosis. I was not mistaken with the choice of food, the main dishes for lunch and dinner were ordered in advance in 3 options. And this allowed us to avoid the temptation to try everything at the buffet. Honey. The nurses during the procedures are attentive and polite. I will definitely return to this hotel again!Negatives
As a negative, we can note the operation of the elevator in the direction of the SPA and restaurant. It didn’t work several times, and this was very important, since this elevator is the only access from the 2nd floor to the restaurant and spa. Another option, through the reception, is not very convenient and takes a long time. And in my opinion, it is necessary to pay attention to the issue of fire safety. The hotel contains many labyrinths and no signs for emergency exits. During my 15 days at the hotel, I still didn’t understand how to evacuate from the second floor using the stairs if something happened. I believe that it is appropriate to give instructions upon check-in at the hotel.Answer from Windsor Spa Hotel
Добрый день Ирина, спасибо о Ваш позитивный отзыв о нашем отеле, питании и персонале. Для обеспечения безопасности наших гостей мы выключили лифт для его ремонта, мастера уже решают этот вопрос чтобы лифт больше не отключался в будущем. Информация о пожарной безопасности находится на всех коридорах отеля, лестницах и лифтах. Так же информация об эвакуации находится в каждом номере отеля в книге для гостей. Спасибо, Администрация отеля
Negatives
The shower cabin is too small, the tiles are very slippery. it is necessary to provide for this. Since you have elderly visitors resting and receiving treatment.Answer from Windsor Spa Hotel
Добрый день Фрида, спасибо Вам за хорошие отзывы о нашем лечении и персонале. Касательно душевой кабины, ее размер это стандарт четырехзвездочной гостиницы. Так же как и плитка, которая находится в номерах сделана специально для ванных комнат. Спасибо Администрация отеля
Positives
Come to the sanatorium in this piece of paradise, you will be met here and seen off with a smile on your face! We chose our sanatorium. We will come there for the eighth time. And he not only heals us, but inspires us to a creative and healthy path. There are many words of praise to be said here. It's like home here, clean and cozy. The team works harmoniously: the doctor is highly qualified with extensive experience, the nurse Yaroslava is a worker, one might say, a multi-station worker. Thanks to the entire team of the medical building, the massage therapist Tomas - we arrived with a sore back, and we are leaving with a healthy one! Bravo, Tomas, may you be healthy too. And how well the waiters work in the restaurant - Hana, Natasha, Marcela - they are attentive, caring and quickly resolve the guest’s dissatisfaction. Everything was delicious and wonderful for us and many others! The reception desk is staffed by attentive and caring Veronica and Larisa, and manager Kirill.Positives
Many thanks to all the staff, the girls in the bathroom department. Special thanks to the massage therapist Tomas. The service in the restaurant is good, especially Natasha - always friendly, smiling, very pleasant.Positives
Many thanks and appreciation to all the hotel staff. I really liked everything! Wonderful cuisine! treatment, room clean and comfortable! Caring and attentive staff! Thanks a lot, everyone! We dream of coming back!!!Positives
Great location. High-quality treatment, good attitude from the balneological staff, excellent massage therapists.Negatives
We have been staying at this sanatorium for several years now, but this year we were struck by the disgusting food. The cook has absolutely no knowledge of the technique of preparing meat products. This is a complete translation of the products. The meat is tough, dry and not tasty. There is no comparison with the chef who worked last year. The rooms are cleaned disgustingly, the maids recommend using the same towel for 4 days. I lost the desire to visit this sanatorium again.Answer from Windsor Spa Hotel
Добрый день Мара, спасибо Вам за отличные отзывы о нашем лечении и место положении отеля. По уборке, мы провели совещание с нашими горничными, Вы можете получить полотенце и раньше чем 4 дня, если бросите их на пол. Мы контролируем продукты в ресторане в ежедневном режиме, так же наш повар прошел все необходимые методики приготовления мяса. Мы так же разнообразили меню. Спасибо Администрация отеля
Positives
The location of the sanatorium, the presence of a swimming pool, mud treatments.Negatives
The rooms are poorly cleaned. I had to beg for shampoo when I ran out. It's the same with toilet paper. The maids demanded to use one towel for 3-4 days. This service does not correspond to the declared 4-star hotel. Meat products are tough and dry. The administration should think about changing the driver.Answer from Windsor Spa Hotel
Добрый день George, Спасибо Вам за хорошие отзывы о нашем лечении. Относительно уборки, мы провели совещание с нашими горничными, Вы можете получить полотенце и раньше чем 4 дня, если бросите их на пол. Спасибо Администрация отеля