references
Positives
We have vacationed in this sanatorium 4 times. Treatment. The hotel employs a wonderful doctor, Milan Koula, a professional in his field, attentive and very friendly. The appointments are all carefully thought out and selected. The drinking regime is optimally chosen. The medical staff of the sanatorium is friendly and polite. There were practically no queues. We expected quite a few gas injections. There are many people who want it, and this procedure is suitable for many. Number. They provided exactly what was specified when booking. Clean, spacious, quiet, almost no noise from the street. Room cleaning. Cleaned up cleanly. After cleaning, the room remained with a pleasant aroma of freshness. Shower supplies were replenished in a timely manner. The cleaning took place when we were not in the room. We were never bothered! It is very nice. Restaurant. The food is varied and tasty. I really liked the main dishes. Soups. Large selection of bread. For dinner, serve red and white wine in glasses. This didn't happen last time. The restaurant staff is friendly and attentive. Reception The staff is attentive and friendly.Negatives
Number. We had a large and spacious room. But we really missed the second chair. Where there is a seating area, two armchairs and a coffee table would look very organic. Bed dress. This time something happened to the pillows. They were very uncomfortable. Restaurant There are comments about the buffet. The vegetables were not of very good quality. Salads made from fresh vegetables had a very unattractive appearance. The selection of fruits was very limited. Cellar wine in glasses, red and white. It is not known what kind of wine it was. Dry, semi-dry? Who is the manufacturer? Maybe it made sense to serve wine in a bar? Compliment from the hotel. Perhaps this is a trifle and should not be paid attention to. But we are tourists with very rich travel experience. When we arrived at the hotel for the third time. A very pleasant compliment from the hotel awaited us. A business card from the hotel director, a welcome letter, a bottle of sparkling wine, and two beautiful glasses to go with it. Our 4th arrival at the hotel was not noted in any way. Perhaps the hotel does not have a loyalty program? Or have there been some changes? We were satisfied with our vacation and treatment! Thank you. We wish you prosperity and regular, grateful customers! Ivanov Yuri and Kuevda Elena
Answer from Windsor Spa Hotel
Добрый день, уважаемый Юрий Иванов. Интерьер комнат находится в стадии решения. В течении этого года в ресторане произойдут большие изменения, которые приведут к разрешению проблем данного характера. Что касается качества Вашей встречи в Ваш не первый приезд, возможно это произошло как раз по причине уже проводимых изменений в системе работы отеля в целом. Произошло недоразумение. За что мы приносим свои искренние извинения. В случае Вашего следующего пребывания в нашем отеле мы обязательно компенсируем сей момент. Благодарим Вас за понимание.
Positives
Excellent location of the resort. Nice friendly staff. The food is simple, but everything is tasty and fresh (fish, chicken, duck, beef, pork, rabbit) for every taste. All procedures are on time as scheduled. This was my first visit to Karlovy Vary, but I was very pleased with my choice of the sanatorium and will gladly return to you again.Negatives
Uncomfortable pillows:) The “lymphatic drainage” procedure is not designed for overweight people, the nurse made every effort, but it was very difficult because the Velcro fastening the structure was constantly coming apart, which caused inconvenience.Answer from Windsor Spa Hotel
Здравствуйте, уважаемая Zanna Kirk. Благодарим за Ваше замечание. Подушки планируем поменять в ближайшее время. Извините за неудобства, связанные с процедурой лимфодренаж. Данный вопрос решается с менеджером СПА комплекса. Будут куплены все необходимые размеры.
Positives
Very convenient location. Very good massage professionals.Negatives
The attitude of the head doctor towards vacationers leaves much to be desired, this is the first time I have encountered this. Indifference. After mineral baths it is always recommended to rest for about 20 minutes; there are couches for relaxation, but they were never offered. In the room where mud applications are made there is no shower, the girl with the basin washes it off lightly with a rag, and sometimes she doesn’t change the water and wipes it with someone else with the same rag. The restaurant corresponds to the level of a dining room, but not 4 stars. There are no bedspreads in the rooms, the pillows are very uncomfortable, they look like a mattress for a crib. The cleaning is not good enough.Answer from Windsor Spa Hotel
Здравствуйте, госпожа OKSANA EGOROVA. Директор нашего отеля был проинформирован о данной проблеме и занимается её решением. В этом году произойдут большие изменения, увеличения в работе и оформлении ресторана. Подушки так же будут заменены на более удобные.
Positives
Everything is great everything +++++++++Negatives
The showers in the bathroom are very narrow and you can get burned. So, something needs to be changed, either the crane or the cabin itself.....Positives
I liked the attentive attitude of the hotel staff at the reception, who helped smooth out the situation with the room. Always there and very friendly. Cleanliness in the room. What I liked most was the attitude of the staff during the procedures! I also really liked the procedures themselves and how the procedure schedule was drawn up. All procedures are in the hotel building, you can do everything! The location of the hotel is ideal - in the lowlands and everything is nearby.Negatives
We booked a superior room. I didn’t like that the description and photo of the superior room on the Sanatoriums website, as it turned out on the spot, did not correspond to reality. And we chose a superior room, and not a regular room (cheaper) or an apartment (a little more expensive), based on the information on the Sanatoriums website - as it turned out, unreliable information. And I didn’t like that when this became clear, Sanatoriums employees abruptly stopped answering our requests and calls - they simply changed the description and photo on the website. Very unpleasant. I didn’t like the organization of the second visit to the doctor at all - the queue was 2.5 hours - and the appointment itself took 2 minutes. I really didn’t like the blood draw - why do you have to hold your hand up? Hitting a vein the fourth or fifth time - both arms are bruised. It's painful and not pretty. And in general, why take these tests if no one looks at them anyway? The food is not very varied - too much gravy and very little fruit and greens.Positives
Polite and friendly staff, no queues for procedures, comfortable stay and beauty all around. A big plus is the organized walking paths in the forest, which made it possible to walk a lot and enjoy the singing of birds. Thank you!Negatives
When booking, you indicated the dates, but you did not take into account weekends and holidays. In reality, for the 20 procedures included in the package, there are 3 days left, it’s good at least the plane is in the evening, some of the procedures were postponed to the day of departure! 5 procedures a day is a lot and a colossal burden on the body! It is wrong to include so many procedures in the package, because only you know the treatment regime in the sanatorium and holidays in the Czech Republic!Answer from Windsor Spa Hotel
Добрый день, уважаемая Nina Prokhorova! По причине того, что в некоторые праздники наш Бальнео комплект работает, мы не предоставляем заранее информации об изменениях работы комплекса заранее. При возникновении подобных проблем необходимо незамедлительно информировать персонал отеля, на месте мы смогли бы, разобравшись в Вашей ситуации принять меры. Назначив бы Вам в какой то мере приемлемый курс лечения и смогли бы обсудить с вами вопрос скидки для Вас, если бы количество процедур получилось меньше, чем было обговорено в резервации.
Positives
In general, everything is very worthy, wonderful impressions.Negatives
You can only weigh yourself from the head nurse. Many hotel guests have problems with weight, I would like there to be scales in several more rooms and, in general, more attention was paid to the problem of obesity in treatment.Answer from Windsor Spa Hotel
Здравствуйте, уважаемая Дарья Беломесяцева. На данный момент мы занимаемся вопросом разширения площади СПА комплекса. Всё недостающее будет обязательно размещено в новых помещениях. Спасибо
Positives
Serves the local population and works well.Negatives
The hotel is tired. It's better to live on the second floor. On the first floor you can hear the upper neighbors very much.Positives
Excellent location, homely atmosphere, attentive staff, excellent treatment and food. Good internet.Negatives
There are no negative impressions, only positive ones.Positives
Excellent location of the hotel, friendly and efficient staff at the reception, maids and especially during medical procedures, attentive and professional, thank youNegatives
The employees of the canteen left an unpleasant impression (there is no other way to call the place of eating), despite the fact that there are no complaints about the quality of the food, the women working in the canteen behaved defiantly, talked loudly to each other (almost shouted) breakfasts until 10 am, the clock was set at 20 minutes ahead and these 20 minutes of the allotted time for breakfast they turned into torture, they cleaned everything, loudly knocked dishes, opened windows for ventilation, with all their appearance, showing us that we should quickly vacate the dining room, not to mention the forms of greeting good morning, etc. We arrived on Tuesday, were given permanent seats at the table in the dining room on a dirty tablecloth, and when we asked to change the tablecloth, we received the answer that tablecloths are changed once a week on Saturdays? It's a shame that the work of female waitresses cancels out the professionalism of health workers; we come not only to be treated, but also to relax in a good mood. I would also like to draw your attention to the entrance to the hotel, a steep staircase that does not allow for the entry of a suitcase on wheels, is this a problem for a single woman, considering that there are not always young people at the reception who are ready to help?Answer from Windsor Spa Hotel
Добрый день, госпожа Madina Mazhitova. Благодарны Вам за Ваш отзыв. Поведение персонала в ресторане находится в стадии решения с директором нашего отеля. Мы знаем о данный проблеме и приносим свои извинения за сложившуюся ситуацию. Что касается входа в здание и помощи с Вашим багажом - без перерывов и пауз на рецепции отеля находится персонал, всегда готовый помочь по Вашему требованию.
Positives
A wonderful weather. Helpful staff. Good judgment. Wonderful massage. Delicious juices and honey. Good selection of cheeses. A lot of fruits.Negatives
Repairs were being made. It was very noisy and dusty. The room is stuffy. Open the window, noise in the morning from 6.00 am, garbage cans are removed. And they smoke everywhere. The restaurant's main courses of meat are not edible.Answer from Windsor Spa Hotel
Добрый день, уважаемая Galina Gunner. Производятся ремонтные работы в бассейне. Спасибо за Ваш отзыв. Мы учли данные моменты и время работы ремонтного персонала перенесены на более поздние часы.
Positives
Thank you very much for your booking and subsequent stay! The treatment is good, the accommodation is good, the food is good, special thanks to the chefs for the quality of the food, everything is fresh, tasty, and also to all the staff for their attentive service! Sincerely, Khassenova Larissa.Positives
Magnificent city, good location of the resortNegatives
no poolAnswer from Windsor Spa Hotel
Здравствуйте госпожа Larissa Kruglenkova! В настоящий момент в бассейне ведутся капитальные ремонтные работы, которые в очень скором времени будут завершены. Приносим свои извинения за предоставленные неудобства. Благодарим за понимание.
Negatives
There is a smell in the lobby of the resort. It is advisable to somehow eliminate it. It is advisable to diversify the diet (dinner).Answer from Windsor Spa Hotel
Здравствуйте, гоcпожа SAMORODOVA Хотим обратить Ваше внимание на то, что в наш отель подведена подача минеральной воды напрямую. К сожалению, вода данного типа имеет в своём составе определённые бактерии, которые, оседая, производят не совсем приятный запах. В будущем мы будем более чутко следить за состоянием воздуха в местах осуществления подачи минеральной воды. В этом году мы планируем расширить наш ресторан практически в два раза. После этого будет введён стиль шведского стола и расширение колличества блюд на выбор. Так же после проведения определённых работ по увеличению и изменению стиля и режима работы ресторана мы обязательно обратим внимание на качество подаваемых в будущем блюд. Благодарим за понимание.
Positives
The Windsor Sanatorium is in a good location, next to the springs. The rooms are equipped with everything you need. The staff serves guests well and promptly resolves all issues that arise. The cleanliness in the sanatorium is excellent. The medical staff is also professional. The SPA equipment at the Windsor resort is in good condition. The health program is varied and intense. The advantages of Windsor are the presence of a swimming pool with mineral water and a good sauna. The resort part of Karlovy Vary is surrounded by picturesque hills with a large number of trails where you can take long walks, which is very useful. The overall impression of visiting the Windsor sanatorium and Karlovy Vary is positive.Negatives
There is practically no negativity. )) It would be better if more reflex massage procedures were prescribed. It would also be better if they offered fish dishes for dinner more often (mostly meat dishes for dinner).Positives
Excellent staff, everyone speaks Russian, good food. Lots of greens, vegetables, fruits, the atmosphere is very calm, without fuss, the room cleaning is excellent, the girls at the reception are very attentive. Thank you everyone, this is the second time in this sanatoriumPositives
We really liked the location of the hotel, in the very center, the procedures, the room. Very polite staff.Negatives
The food is not a minus, but a desire to diversify the menu and design the buffet more creatively.Positives
Great location. Great staff. A wonderful doctor. .Great room.Negatives
The only negative was the unexpectedly terrible weather. And everything else is just great.Positives
The sanatorium is located in the very center of the resort, a small number of rooms, linen and towels were changed frequently. The food is not bad. But there could be more variety for a 4-star hotel. the restaurant has 2 shifts of service - one shift cooks better, the second - everyone felt it worse. As for treatment, the doctor prescribes procedures according to your diagnosis. There are no queues. Everything is on time. There is only a queue for gas injections. However, then they started them too appoint on time. Everything was decent. The staff is friendly and ready to help if there are problems.Negatives
Negative - I would like to keep the old prices. But for 2018 they have changed....upward.Answer from Windsor Spa Hotel
Добрый день, госпожа Литвинова Увеличение цен на наши услуги и проживание связаны с открытием бассейна, который входит в стоимость проживания. Изменения и расширения схемы работы ресторана и общего улучшения качества услуг в нашем отеле. Благодарим за понимание.
Positives
The price and quality correspond. Perhaps, like nowhere else, the rating stars correspond.Positives
Convenient location, polite staffNegatives
No pool, preferably a more varied buffetAnswer from Windsor Spa Hotel
Добрый день, госпожа Paladi На данный момент мы, спустя 4 года, производим капитальную реконструкцию нашего бассейна. Приблизительные сроки открытия - конец апреля месяца. Бассейн будет полностью отремонтирован и составит 16х5 метров в размерах и будет включён в цену проживания. Благодарим за понимание. В этом году мы планируем расширить наш ресторан практически в два раза. После этого будет введён стиль шведского стола и расширение колличества блюд на выбор. Так же после проведения определённых работ по увеличению и изменению стиля и режима работы ресторана мы обязательно обратим внимание на качество подаваемых в будущем блюд.
Positives
Close to all sources. Very good masseur Tomas.Negatives
The hotel does not have a swimming pool.Answer from Windsor Spa Hotel
Добрый день, господин Sarabun На данный момент мы, спустя 4 года, производим капитальную реконструкцию нашего бассейна. Приблизительные сроки открытия - конец апреля месяца. Бассейн будет полностью отремонтирован и составит 16х5 метров в размерах и будет включён в цену проживания. Благодарим за понимание.
Positives
My husband and I vacationed at the Windsor sanatorium in February. We liked everything very much. The sanatorium is located a stone's throw from the healing springs, which is not unimportant for older people. The rooms are very cozy, warm, the linen is snow-white, changed every three days. The food is good, the treatment is excellent, you don’t have to go anywhere, everything is in one building. With pleasure, if there is an opportunity, we will go only to this sanatorium. I would especially like to note the qualified work of the doctor, his sensitive and attentive attitude. I would also like to mention the massage therapist Thomas for his golden hands, the maid Anechka for the cleanliness and comfort of the room, when we arrived at night we were met by the administrator Philip, a very friendly young man, who fed us despite the late hour. Which was very nice. The first impression of the sanatorium was good and we were not mistaken.Negatives
We have no negative things to say about our stay at the sanatorium; we have a small wish regarding the food. We would like more variety in the main dishes.Positives
Convenient location, friendly staff, good treatment, cozy room. Very tasty dishes, served upon reservation. A variety of fish and meat.Negatives
The room was located on the road side, where the entrance to the hotel was. With the window slightly open, there is constant noise and rumble from cars (garbage trucks, trucks, taxis). If someone smokes, smoke enters the room. If you choose a number on the other side, there will be no problem. The food is quite monotonous (buffet), especially breakfast. Same.Answer from Windsor Spa Hotel
Здравствуйте, К сожалению, мы не можем контроллировать передвижение транспортных средств по улице у нашего отеля. Но мы всегда стараемся пойти навстречу клиентам, которым мешает шум и, если есть такая возможность, предоставить более тихий номер, окна которого не выходят на данную улицу. Благодарим за понимание.
Positives
The room was well cleaned, the linen was clean.Negatives
Monotonous food. Carpeting on the floor is a thing of the past. The hotel does not deserve 4 stars.Answer from Windsor Spa Hotel
Добрый день, госпожа Михайлова В этом году мы планируем расширить наш ресторан практически в два раза. После этого будет введён стиль шведского стола и расширение колличества блюд на выбор. Так же после проведения определённых работ по увеличению и изменению стиля и режима работы ресторана мы обязательно обратим внимание на качество подаваемых в будущем блюд. Мы уже обращали своё внимание на вопрос коврового покрытия. В течении года планируется замена ковров на новое, более современное покрытие.
Positives
This was our first time staying at this resort. From the moment we moved in until we left, only positivity prevailed. Excellent location of the hotel, clean comfortable rooms. Absolutely friendly staff. Procedures are prescribed competently, taking into account existing problems, the schedule of procedures is drawn up comfortably without high expectations or interruptions. The food is varied. The waitresses in the restaurant are polite and friendly. We enjoyed going to the symphony concert with the tickets that were offered to us at the reception. We had a lot of fun. I want to return to this resort. Thank you for the rest and treatment.Negatives
1. One of the negative aspects would be that gas injections are not prescribed at the right time. I often had to wait in line for this procedure for an hour or an hour and a half. 2. In terms of nutrition, I would like there to be more offerings of lighter dishes for dinner (for example, cottage cheese, etc.). Lots of meat in the evening.😃 Thank you.Answer from Windsor Spa Hotel
Добрый день, госпожа HAMANOVICH Как мы указываем на каждой распечатке с расписанием процедур, газовые уколы не назначены в определённое время, но проводятся в промежутке с 12:00 до 15:00. В случае, если мед. сестра свободна, процедура проводится незамедлительно. В противном случае есть возможность посетить данную процедуру в другое время, тем самым избавить себя от ожидания. Данная процедура не имеет конкретного назначенного времени.
Positives
All procedures at the hotel. Great location. Pleasant and helpful staff. Everything you need is thereNegatives
Of the minuses, it is only necessary to note the fact that in order to receive gas injections it was necessary to spend a lot of time, the procedure was a minute, and the time spent waiting to receive it was sometimes measured in whole hours, the minimum wait was 20 minutes, and the maximum was 1 hour 50 minutes. Time in queues is not the best way to improve your health!Answer from Windsor Spa Hotel
Добрый день, госпожа Trofimova Как мы указываем на каждой распечатке с расписанием процедур, газовые уколы не назначены в определённое время, но проводятся в промежутке с 12:00 до 15:00. В случае, если мед. сестра свободна, процедура проводится незамедлительно. В противном случае есть возможность посетить данную процедуру в другое время, тем самым избавить себя от ожидания. Данная процедура не имеет конкретного назначенного времени. Приносим свои извинения за предоставленные неудобства