references
svetlana tum
08.01.2018
Positives
Excellent location of the hotel, well-chosen treatment. Hospitable staff, excellent food. There were no negative emotions during our two-week stay. Many thanks to all the hotel staff. I will fondly remember my days of rest at WINDZOR.Negatives
There was no negativity.
Heinz-Josef Clemens
06.01.2018
Positives
Great staff! Clean, quiet. A mineral water pool is a rare and very effective procedure. Great massage therapists!Negatives
The preparation of fish dishes leaves much to be desired - the trout and bream were “tightly” baked - dry meat, not a pleasant taste. It looked like they were baked three times.Answer from Windsor Spa Hotel
Здравствуйте. Приносим свои извинения за сложившуюся ситуацию с качеством рыбы. Данный вопрос мы обязательно проверим и примем меры. В будущем, пожалуйста, обращайтесь с подобными проблемами сразу в момент их возникновения, это поможет нам решать их незамедлительно и предоставить Вам иное блюдо из нашего меню. Благодарим за понимание.
Roza shirdieva
31.12.2017
Positives
Very good sanatorium and the food is good and the treatment is good, the staff is very friendly, I will definitely come again
Наталья Ефремова
27.12.2017
Positives
I really liked everythingNegatives
The maids could do with cleaning better
Галина Титлянова
16.12.2017
Positives
My husband and I underwent treatment at the Windsor sanatorium for the second time. Once again we received great pleasure from treatment and relaxation. I like the friendly and helpful staff. There were never any problems with cleaning the room, replacing towels, or changing bed linen. I really like the medical staff, including the chief physician Dr. Cole, the nurses during the procedures, special respect to the massage therapist Thomas. All procedures are carried out strictly according to schedule and you do not have to sit in line waiting for them. The healing mineral water of Karlovy Vary is amazing in taste and effect. Each walk to the springs and the promenade along the Mill Colonnade bring pleasure. This year the food is organized much better (although we had no complaints last year). We are pleased with the variety of dishes to suit the different tastes of those undergoing treatment and recovery. We are very pleased that procedures are not scheduled on Saturday and Sunday, as there is a wide selection of excursion programs, including one-day ones, to famous cities of the Czech Republic and Germany. There is a great opportunity to feel and see the life of the Christmas city. We are planning to come to Karlovy Vary again next year and our choice is the Windsor sanatorium.Negatives
We don’t consider it necessary to specifically look for disadvantages. We must look positively at the opportunities that the entire Windsor staff realizes for us.
Saparkul Mirseitova
11.12.2017
Positives
Excellent services, excellent treatmentNegatives
Food could be more diverse
людмила погодина
04.12.2017
Positives
One continuous positive, complete relaxation. Thanks to all the staff.
Nikolaj Gichel
02.12.2017
Positives
I liked everything, I will recommend this hotel to everyone. Thank you very much! Everything was very good
Valeriy Kasatkin
29.11.2017
Positives
Thank you very much! Everything was very good, the service, the food, and the treatment. The location is simply amazing!Negatives
There are practically no cons!
Надежда Васина
29.11.2017
Positives
I rested at the Windsor sanatorium from November 14 to 28. I liked everything, the treatment was decent, the doctor and head nurse were very attentive, Sonya works great in the mud/paraffin department, I liked the massage therapist David. The attitude of all the staff is friendly and friendly. Room cleaning is high quality. The food in the restaurant is excellent, everything is there, fruits, vegetables, meat, fish, cottage cheese, etc. The location is excellent, the springs are very close, you can always have time to drink some water. Thanks to all the staff. If possible, I will always stay at this sanatorium.Negatives
I didn’t notice any shortcomings
Dmitrii Paramonov
28.11.2017
Positives
We visited for the first time, it took us a long time to choose a sanatorium and tortured the administrators of the sanatorium website. com with different questions. Special thanks to them for their patient explanations, as well as for the complete compliance of the information on the site with the real state of affairs. As for the sanatorium, we were very pleased. The price fully corresponds to the quality!! Highly professional staff, the girls are friendly and smiling. Special thanks to the massage therapists!! Dr. Milan Koula is an attentive, high-level professional. From staying in the sanatorium, only positive and enthusiastic emotions. Thank you all very much, we will definitely come back to you!!Negatives
They didn’t notice any negativity, but they didn’t specifically look for it.
Tatyana Verevkina
25.11.2017
Positives
Hotel accommodation. Location. Medical staff services. Treatment.Negatives
I would like to add more fish to my diet.
Otto Reichert
20.11.2017
Positives
We really enjoyed. Everything is very well organized (except for the "gas injections"). Polite staff, always ready to help.Negatives
A couple of minor drawbacks: Lack of German TV channels such as ARD, ZDF. There is no hourglass or other clock in the sauna and the doors do not close tightly.
Olga Kuzina
14.11.2017
Positives
We were in Windsor from October 29 to November 11. Basically, I liked everything. There was a magnificent room overlooking street 221 (thanks to canatoriums.com). Excellent location, right next to the colonnade and all the springs. Good treatment, excellent massage therapist Thomas.Negatives
One of the minuses is the organization of gas injections: not on time, as in other hotels, but from 12.30 to 15.00. Sometimes we had to wait 40-50 minutes. The food is clearly inferior compared to other hotels we have been to.Answer from Windsor Spa Hotel
Благодарим Вас за Ваш отзыв. Как мы указываем на каждой распечатке с расписанием процедур, газовые уколы не назначены в определённое время, но проводятся в промежутке с 12:00 до 15:00. В случае, если мед. сестра свободна, процедура проводится незамедлительно. В противном случае есть возможность посетить данную процедуру в другое время, тем самым избавить себя от ожидания. Данная процедура не имеет конкретного назначенного времени. Спасибо за понимание
irina kaplinskaia
05.11.2017
Positives
the hotel is perfectly located. The reception staff are very professional. good spa department. friendly and conscientious staff. very attentive doctor.Negatives
I was resting alone. There are no single rooms, so a double standard is booked as a single, but be prepared for the second blanket, pillow and second set of towels to be taken away from you. This was the first time I encountered such an attitude only in this hotel. I would very much like to receive clarification from you on this issue.Answer from Windsor Spa Hotel
Windsor - Marie Дама заказала и заплатила отдельную комнату и потребовала 2 одеяла, 2 подушки, 2 полотенца и т. Д. Я объяснил ей, что она одна, и что она заказала одну комнату. Она сказала мне, что у нее астма, и она нуждалась в ней, чтобы она была высокой, поэтому мы оставили ее с двумя подушками, чтобы лучше спать. Она подтвердила, что ей не нужны 2 полотенца или 2 одеяла, но она оплачивает одноразовый DBL, что было неверно. Единственное, что, по ее мнению, было подтверждение визы, которую я ей отправилa, где написано, что она будет жить в DBL Standart. Я объяснил даме, что система автоматически назначила ее в двухместную комнату, но она должна была выполнить заказ, который она сделала в санатории, и что она заплатила цену, которую она заплатила за SGL, а не за одноразовый DBL. Она все еще утверждала, что заплатила дополнительную плату, но это неправда. В санатории Синг Singla был размещен в Doublu.
VLADIMIR MARTYNOV
04.11.2017
Positives
The location of the sanatorium, treatment, examination by a doctor, the friendly attitude of ALL the staff, food in the restaurant. We have been to Karlovy Vary 5 times - this is the best sanatorium!Negatives
No
Yuriy Orlov
31.10.2017
Positives
First time in KV. A lot of positive impressions. Windsor is very conveniently located. Unfortunately, the set of procedures is not optimal and not effective. You can simply limit yourself to a water course if there are no serious problems, but with problems you need to go somewhere else to another medical institution. But for prevention and relaxation everything was wonderful
Aleksei Budziak
26.10.2017
Positives
The hotel is ideally located, next to the springs. I liked the staff, responsive and attentive. Treatment is at a good level. The room was cleaned daily, everything was clean. There is a large free sauna. Excellent food with a wide selection of different dishes. Thank you all very much for this. Special thanks to the staff of Sanatoriums.com. Pick-up and departure were precise and on time.
Галина Махалова
22.10.2017
Positives
Everything is great!!! Thank you very much for a wonderful holiday and treatment. I will definitely come back to you!!!Negatives
No
Наталия Раевская
20.10.2017
Positives
I liked everything, I will recommend this hotel to everyone. I'll try to come again.Negatives
No cons found
Нина Рыбалко
15.10.2017
Positives
Not the first time in this hotel. Procedures at the highest level. Good place. Good diet. The doctor is a very pleasant and competent specialist, a professional in his field.Negatives
Compared to last year, food has worsened significantly.
EVGENY POPESKU
10.10.2017
Positives
Amazingly beautiful nature. various architectural delights. tastefully decorated streets of the central part of the city. crowds of vacationers from different countries of the world. a friendly festive atmosphere is just a small part of what awaits those wishing to visit the pearl of the Czech Republic, Karlovy Vary. Karlovy Vary enchanted us. We are grateful to the team of the windsor hotel where we rested from September 15 to 30, 2017. Our expectations were fully met and we want to return to you next yearNegatives
At the beginning of Massarika Street, opposite the post office, there is a restaurant in the kindergarten. I don’t remember the name, but there is a sign; : the owner is Armenian I strongly recommend not to visit this establishment. It's a blatant scam. It doesn't suit the city. nor the owner of the establishment. It’s better to stand near the post office with a cap. Compatriots will probably not approve of this either, but honor will suffer less
CHUMACHENKO GALINA
09.10.2017
Positives
The hotel is ideally located, next to the springs. I liked the staff, responsive and attentive. Treatment is at a good level. Towels were changed daily and the room was cleaned, everything was clean. There is a large free sauna. Good breakfast, lots of fruit. Thank you all very much for this.Negatives
Now about the minuses: - the procedures are carried out only on weekdays - the thermal pool was under renovation, had just opened, the visit was on doctor’s orders / when booking the hotel there was no information on the website / - I didn’t really like the dinner, the sauces were sometimes too salty, there was not enough fish, if they came for dinner later, the choice of dishes was very poor, there weren’t enough cottage cheese pies and pancakes, the green salad was poorly washed, the sand creaked on the teeth. - the pillows need to be changed, it is very uncomfortable to sleep. Now about the transfer that was provided to us from the website sanatoriums.com We were taken to Karlovy Vary via Marianske Lazne for three and a half hours, although the website indicated the route Prague airport - Karlovy Vary hotel. After the flight, with severe back pain (my husband has a lumbar hernia and diabetes), we were left without a paid lunch. The journey cost us 58 euros + pain + high blood pressure minus lunch. There were no apologies from the transfer organizers. Probably their working methods are to inform you about the route already on the bus. On the way back we spent 5 euros from the hotel to the lower station and 900 rubles on a comfortable bus from Karlovy Vary to Prague Airport, a total of 1,400 rubles. Travel time 1 hour. 40 minutes. I believe that the information on the website should be reliable both on the transfer and on the operation of the thermal pool and on the number of procedures in the paid package. In my reservation it was written - a special offer - 22 procedures per week. The sanatorium provided 20.Answer from Windsor Spa Hotel
Уважаемая CHUMACHENKO GALINA, благодарим за Ваш отзыв. На сайте sanatoriums.com, в разделе услуги, изначально указано, что термальный бассейн только как процедура - https://www.sanatoriums.com/ru/karlovy-vary/sanatorij-windsor-1051#sectionProperty. По поводу трансфера - групповой трансфер - там написано: Во время группового трансфера возможны кратковременные остановки и высадка людей в пунктах назначения на пути вашего следования. Карловы Вары, так же как и Марианские Лазни находятся на западе Чехии. Пожалуйста в следующий раз внимательней читайте информацию на сайте где бронируете путевку. По поводу еды, проведем улучшения, предупредим персонал. По поводу количества процедур - в вашем подтверждении указано: 14 ночей проживания, 3-х разовое питание , 40 лечебных процедур , 2 осмотра доктора , питьевой курс , лабораторные анализы. Т.е. Вы получили 20 процедур в неделю, согласно Вашей брони.
michael sokolski
04.10.2017
Positives
The location is great, very close to springs. Procedures are performed before3pm. Meal schedule allows to complete procedures and get to the dining area on time. Food was good with exception of fish dishes. The hotel was heated. Big plus.Negatives
Accommodations do not reflect 4 stars.Only one chair per room, no dressers. Hotel charges for doctor's script, which is rediculous. You have to drag your suitcases. Shabby furniture and everything is worn out. Thermal mineral pool was out of order.
Елена Копша
18.09.2017
Positives
Only one positive in everything. I wrote in great detail in the reviews in the sanatorium itself. And here I just want to thank everyone again for a wonderful stay in this sanatorium, for the excellent treatment, for the excellent food, which is a wide selection of different dishes, and for the excellent attitude of all the sanatorium staff towards the guests. It is rare where you can find such a friendly attitude towards all the guests of this sanatorium. So, one thanks and gratitude to all the staff of the sanatorium, starting with the administration and ending with all the staff who were always with us. There was and cannot be any negativity, if you see how everyone is trying to make our stay at the sanatorium wonderful and problem-free. Once again, thank you all so much.
Elena Ermakova
12.09.2017