references
Positives
Thank you very much to the medical staff, I would especially like to highlight Christina (gas injections), Maria (inhalations, baths, etc.) the rooms are spacious, bright, with high ceilings, but for three of us one small locker was not enough. I really liked the poolNegatives
I think it’s unlikely that I’ll ever want to return to this hotel. The first impression when you walk in is that the coverings on the floors are shoddy, the unpleasant smell of an unventilated room... the food is disgusting, everything is not tasty, sometimes dry, sometimes too salty, the choice is small... the fruits are weathered , the apples are flabby... there were three of us, the mattress on the folding bed was terrible... the doctor doesn’t really listen to wishes
Answer from Windsor Spa Hotel
Добрый день спасибо за Ваш отзыв. В занимаемом Вами номере категории супериор высота матраца на дополнительном месте стандартная - 30 см. Для пребывания в номере втроем мы рекомендуем бронировать номер категории апартамент. Хотим уточнить, что помещения в отеле проветриваются ежедневно, особенно часто в летнее время. Поскольку наш отель находится над источниками с минеральной водой, иногда в пасмурную погоде чествуется неприятный запах из улицы, однако такое бывает крайне редко. В ресторане у нас всё свежеприготовленное и нарезанное непосредственно перед подачей. Мясо и рыба всегда свежие и сочные. С уважением команда Виндзор.
Positives
The holiday was a great success. Excellent buffet food for all three meals. Natural products (meat, different types of fish) were very tasty prepared, different pies every time, juice for all three meals, different types of tea. Coffee in the morning. The sanatorium is located right next to all the springs. The apartment was even better than in the video shown. There is calm all around, silence in the sanatorium. Thanks to the sanatorium.Answer from Windsor Spa Hotel
Большое спасибо за отзыв! Ждем Вас снова! С уважением команда Виндзор.
Positives
They settled us immediately after arrival, although according to the rules they could have done this after 14-00. Moreover, they invited us and fed us lunch, although in other hotels in Karlovy Vary they usually start feeding us from dinner. I was pleasantly surprised by the hospitality and friendliness of the staff. Special thanks to the head nurse who draws up a schedule of procedures that is compact and convenient for patients. In addition, she was always attentive and answered all requests from people.Negatives
I was surprised that the doctor only saw me once after my arrival. It would be logical to meet on the eve of departure. Disadvantages also include the lack of air conditioning in the rooms.Answer from Windsor Spa Hotel
Спасибо Вам за тёплый отзыв. Мы всё делаем для вашего хорошего настроения и качественного лечения .Персонал нашего отеля судовольствием Вас встретит снова в отеле Виндзор. С уважением команда Виндзор.
Positives
Many thanks to all the staff of the sanatorium! The staff is very polite, attentive and responsible. Simone at Reception is very professional and very pleasant to talk to. The quality of treatment is at the highest level. The medical department works great, they treat you conscientiously. The staff is responsive. The location couldn't be better. I liked that the food was offered as a buffet. I would be happy to return to this hotel for a holiday.Negatives
when you are surrounded by such beautiful nature, the staff treats you with respect and attention - there is no desire to look for negativity.Answer from Windsor Spa Hotel
Весьма благодарны за ваш отзыв. Спасибо за ваш позитив.С радостью Вас встретим в отеле Виндзор. С уважением команда Виндзор.
Positives
The quality of treatment is at the highest level as always. The staff is responsive. The location couldn't be better.Negatives
The food has deteriorated, juices are periodically diluted with water. The pillows in the rooms are worn out and not comfortable. Parking is expensive.Answer from Windsor Spa Hotel
Спасибо за ваше внимание. Персонал у нас высоко квалифицирован работаю с большим удовольствием всё для Вас. В номерах с сегодня проходит чистка ковров и подушки меняют на новые . С уважением команда Виндзор.
Positives
High professionalism of the doctor and nurses, responsiveness and friendliness of the administrative staff, cleanliness and order in the sanatorium.Negatives
Very poor WiFi in the room (and in the city in general...); "Failures" in the organization of excursions on the part of the guides; lack of air conditioning (on hot days you can’t breathe in the room...)Answer from Windsor Spa Hotel
Благодарим за Ваш отзыв. Над минусами будем работать. С уважением команда Виндзор.
Positives
My wife and I were completely satisfied and would love to come back!Answer from Windsor Spa Hotel
Vielen Dank für Ihre Bewertung, wir freuen uns auf ein Wiedersehen im Windsor Hotel.
Positives
The medical department works great, they treat you conscientiously. Thanks a lot. Well done transfer, thank youNegatives
The food is unimportant, they don’t know how to cook fish and soups, the fish is not fresh, it’s frozen, the breakfasts are delicious.Answer from Windsor Spa Hotel
Спасибо за Ваш отзыв и оценку. Хотим уточнить, что рыбу и мясо привозят свежее каждое утро, а не в замороженном виде. Вкус рыбы всегда очень хвалят. Поскольку многие гости проходят лечебный курс по гастроэнтерологии, рыба подается не в жаренном виде, а запечённом. Супов тоже большой выбор и отменный вкус! Это сделано специально для того, чтобы питание способствовало Вашему лечению. С уважением администрация отеля Виндзор.
Positives
Many thanks to all the staff of the sanatorium! The staff is very polite, attentive and responsible! We wish you all health and strength! You give people care, attention and joy! My husband and I remember the time we spent in the sanatorium only with positivity. This was our first trip, but we hope not our last! Thanks for your hard work!Answer from Windsor Spa Hotel
Благодарим Вас за ваш отзыв. Очень приятно ,что вы провели время в нашем отеле. Всегда к вашым услугам.Наши гости получают качественно лечение и прожывание мы всё для этого делаем. С уважением команда Виндзор.
Positives
We'll come againAnswer from Windsor Spa Hotel
Благодарим за максимальную оценку. До скорой встречи в отеле Виндзор. С уважением команда Винздор.
Positives
Fourth time in Karlovy Vary and second time at the Windsor Hotel. Many thanks to all the staff for the wonderful welcome. The price corresponds to the quality and advantages of the hotel in comparison with others. It’s great that we have our own swimming pool with free access throughout the day. It is convenient that all treatment rooms are located practically on the same floor and in renovated, updated rooms. I liked that the food was offered as a buffet. I would be happy to return to this hotel for a holiday.Negatives
No negativity, only opportunities for further development and raising the service to an even higher level as far as possible. For example, it would be possible to diversify the diet by offering a full vegetarian and other dietary menu. I wish there were more comfortable chairs for oxygen therapy. It is desirable that relative silence be maintained in the corridors of the balneological center for a more comfortable reception of procedures.Answer from Windsor Spa Hotel
Спасибо от лица всего персонала отеля Виндзор за Ваше мнение и отзыв. Приятно когда гости получают удовольствие от отдыха. Благодарны за Вашы советы для улутчения комфорта для Вас. С радостью Вас встретим снова. С уважением команда Винзор.
Positives
Thank you to the staff, doctor and everyone else for the warm welcome, patience and understanding! We will definitely come again and only to Windsor. The friendly atmosphere that reigns in the hotel helps no less than other procedures. Thanks again!Negatives
The only thing that was somewhat negative was the transfer from Prague to the sanatorium. The driver was late, and we ran around, looked for him, then called the office. It turned out that he met other passengers besides us. Next time I would like him to immediately inform me that he will be late, then we will not be stressed.Answer from Windsor Spa Hotel
Спасибо большое за Ваш отзыв. Минус учтём и исправим. С уважением команда Виндзор.
Positives
everything was just wonderful, for which many thanks to all the staff of this sanatorium and also the same big thanks to the employees of the SANATORIUM company, everything is at the highest level, we have already been to Hungary in Heviz and everything was super there too!!!! The location of the hotel cannot be better - the very center of the resort, everything is within a 2-5 minute walk, in a word, it couldn’t be better, for which thank you very much again!!!! decided to come here at least once a year, maybe moreAnswer from Windsor Spa Hotel
Вам очень огромное спасибо от всего персонала за ваш позитивный отзыв. Мы делаем всё для вашего чтоб вы получили максимальный восторг о проведенном времени в отеле Винзор. Компания Санаториумс - это профисионалы своего дела... Ждём Вас. До встречи. С уважением команда Виндзор.
Positives
Hello, we really enjoyed our trip to Karlovy Vary to the Hotel Windsor. The whole staff was super friendly. Reception: Pani Simona, Pani Weronika very friendly staff that we will never forget. Treatments: Pani Jana, Pan Bartonek, Pani Patrizia and others did their job very well. In the restaurant Pani Marcella, Pani Nastja were also very helpful. We will be very helpful would like to visit this hotel again. Best regards: Lioba and Arkadi GolodAnswer from Windsor Spa Hotel
Vielen Dank für Ihre nette Bewertung. Wir freuen uns auf ein Wiedersehen. Mit freundlichen Grüßen das Windsor-Team.
Positives
Wonderful, polite, professional and responsive staff.Answer from Windsor Spa Hotel
Спасибо большое за Ваш отзыв. С уважением команда Виндзор.
Positives
Friendly staff, very helpful, from the restaurant to the nurses during the treatments. Food, morning, lunch and evening, something for everyone. The location is also good, not that far from the springs. We will be back.Answer from Windsor Spa Hotel
Vielen Dank für Ihr Feedback. Wir würden uns freuen, Sie im Windsor Hotel begrüßen zu dürfen. Beste Grüße, das Windsor-Team.
Positives
Good doctor. Nice staff. Everything was great.Negatives
NoAnswer from Windsor Spa Hotel
Vielen Dank
Positives
Everything was wonderful, wonderful holiday, atmosphere, I liked everything, good cuisine and quite variedNegatives
Didn't like the old robes and towels were rarely changed.Answer from Windsor Spa Hotel
Спасибо Вам за отзыв. Благодарим,что вы выбрали наш отель. Над минусом будем работать . С уважением команда Виндзор.
Positives
1. Veronica at the Reception is the most important advantage of this hotel. 2. The maids are very friendly. 3. Waitress Nastya in the restaurant is sunshine and joy. 4. Christina and Yana in the SPA are worthy of approval from the hotel administration. 5. Irena from the excursions office is very kind and responsive.Negatives
1. Simone from Reception abused her rights and assigned a Hair Dryer to our room, which we never saw. 2. Simone shortchanged us when paying for additional dinners. 3. The elevator in the SPA did not work for 24 days out of the 25 days we spent. 4. Terribly old and smelly carpeting in the 2nd floor hallway. 5. Very frequent sewer stench in the 2nd floor corridor. 6. The disgraceful behavior of both waitresses Marcel, who stand behind their counter and monitor how many slices of cucumbers I eat. Both look intently, as if I were at their house and ate it. For the first time in my life I saw such terrible behavior of waitresses.Answer from Windsor Spa Hotel
Спасибо за Ваш отзыв. Хотим уточнить, что наши сотрудники очень квалифицированы, и никто не мог Вас обсчитать. Вы рассчитывались с Симоной за ужины на 22 ночи. Вероника приняла смену и не учла доплату за ужины, выставив Вам два счёта на 18 евро. Симона через два дня как приняла смену увидела ошибку и попросила Веронику вернуть Вам деньги, что Вероника и сделала. О фене наши сотрудники Вас не спрашивали и Симона и не давала Вам его. Наше покрытие регулярно чистят, оно не имеет неприятных запахов. Поскольку отель на прямую подключён к источникам во время пасмурной погоды на улице слышен неприятный запах. По поводу официантов, тоже хотим Вас заверить, что у нас квалифицированный и приветливый персонал. Благодарим Вас за Ваш отзыв. Всего Вам доброго. С уважением команда Виндзор.
Positives
On a ten-point scale - 10 out of 10. In terms of location, the hotel is the best in KV. The treatment is also quite high quality, the doctor is very qualified. The examination was attentive, the doctor studied our tests in detail and prescribed procedures taking into account our wishes. Honey. I liked the staff because they explained almost every procedure what they were doing and why, and also described the positive effects of this or that procedure. The food was delicious, the portions were large, we ate well. Overall, I had only pleasant impressionsAnswer from Windsor Spa Hotel
Благодарим Вас за позитивное мнение. Очень приятно получить максимальную оценку. Весь персонал отеля Виндзор благодарен за ваш отзыв. Будем рады Вас встретить снова. С уважением команда Виндзор.
Positives
We vacation in Windsor every year; we consider it one of the best places to improve your health in Karlovy Vary. The hotel is very comfortable both in terms of location and room furnishings. This year we chose a double superior room with very comfortable mattresses, a beautiful view from the window and a well-equipped bathroom. The procedures are very good, the quality is high! Upon returning home, my health improved noticeably.Answer from Windsor Spa Hotel
Огромное спасибо за ваши оценки. Очень приятно, что ваш отдых прошел хорошо и комфортно в нашем отеле. Мы будем рады Вас снова видеть в отеле Виндзор. С уважением команда Винздор.
Positives
We enjoyed our vacation at this hotel! The location is wonderful, all the staff are very polite and friendly. At the reception, the girls always greeted us with a smile and answered all our questions, and upon check-in, all our requests were taken into account. We were pleased with the food, both the choice of dishes and the quality of preparation. The rooms are comfortable, bright and clean. The pool is spacious and always open. We only took 10 days off and the time flew by. We will definitely return to Windsor!Answer from Windsor Spa Hotel
Спасибо за Ваше мнение,за ваши оценки. Персонал всего отеля старется для вашего комфортного и без проблемного отдыха. До скорой встречи в отеле Виндзор. С уважением команда Винздор.
Positives
I've been to the Charles Baths for a long time! Now times are different and everything has improved! People are kinder and friendlier! Quality treatment! I will come again - I booked a tour in December! Service and meeting - well organized! Thank youNegatives
The restaurant should improve the placement of food - the lids are inconvenient! Improve your food selection! Hang a table in the sauna - spend time in silence - they come in and start yelling loudly - sorry! Table in a restaurant - no mobile phones! Or a sign on the door prohibiting telephones!Answer from Windsor Spa Hotel
Благодарим за Ваш отзыв очень приятно,что вы хорошо отдохнули в отеле Винзор. Относительно минуса вы правы не которые люди громко разговаривают и мешают наслаждатся отдыхом. Обязательно примем меры, разместим таблички. До скорой встречию С уважением команда Виндзор.
Positives
Good staff attitudeNegatives
I repeatedly asked to fix the elevator. Many times they promised at the reception, but it never came. Disregard for the disabled and the elderly.Answer from Windsor Spa Hotel
Спасибо за Ваши оценки. Поломка лифта - это проблема которую сервис отеля не решает. Существуют фирмы которые обслуживают технические поломки лифта... Работник ресепшн о проблеме сообщают . Делаем всё возможное ,чтоб ваш отдых был превосходным. Презрительного отношения к людям пожелого возраста и к людям с ограниченными возможностями. Это просто не уместно . Не важно какой у вас возраст или вы являетесь человек с ограниченными возможностями как может к вам отношение персонала быть презрительное вы гость и мы всё делаем,чтоб вы чувствовали себя хорошо и комфортно.Ценим каждого гостя и неделим людей на категории... Суважением команда Виндзор.
Positives
Thank you, the only girl, Christina, for your responsive and respectful attitude towards visitors.Negatives
In general, the attitude of all staff towards clients is indifferent and uninterested. The food was uniform, several times we came across stale, stale greens. The dishes in the dining room are overcrowded. Time stopped for the hotel in the USSR, and with it the level of quality. The pillows should have been thrown out 10 years ago. The conversation with the Director did not yield much results. My rating is 3 out of 5.Answer from Windsor Spa Hotel
Спасибо Вам за отзыв. Все люди разные и естественно уровень жизни у всех разный.Человек должен учитывать цену с качеством. Мы сделали максимальный подход к вашым замечаниям. Подушки новые предоставили. Директор у нас вежливый и отзывчевый человек. Выбирать надо не четыре звезды и ждать сервис шести звезд. С уважением команда Виндзор.
Positives
We visited your sanatorium for the first time. The impressions are only positive. If possible, we will come and stay only with you. Thanks for all.Negatives
There is no negativity.Answer from Windsor Spa Hotel
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Виндзор.
Positives
Everything was great.Answer from Windsor Spa Hotel
Vielen Dank.
Positives
Overall it was a good holiday. Good food, qualified staff, even the cleaning of the rooms, which always causes complaints, were in perfect order. And of course the reception staff deserves the highest marks.Negatives
Unfortunately, it was not without its shortcomings. The elevator near the restaurant was fine for two days during our stay, we had to take a detour. Well, the second drawback caused some stress for my wife. We additionally ordered a Thai massage, which was to take place in the hotel building. But at the massage site, there was some kind of artisan. After all the running around, it turned out that the massage would be performed in another place, somewhere in the center of Karlovy Vary, and since the service had already been paid for, we were forced to look for this place. And from the girls who accepted our order we heard: Sorry, we called you, although we were in the room at least 2 hours before.Answer from Windsor Spa Hotel
Весьма благодарны за ваш отзыв и оценки. Лифт - это наша проблема в последнее время. Примите наши извинения, но это техника мы со всех сил решали возникшую проблему. К сожалению, деталь привезли только в течении недели. По поводу тайского массажа, Вас проинформировали заранее и даже наша сотрудница со спа рецепции провела Вас на улицу и показала здание перед Вами. Приносим извинение. Команда Виндзор.
Positives
Polite and pleasant staff (Simona at the reception, waitresses in the dining room, nurses during procedures). Good breakfasts with a varied selection of food, lunches and dinners - a more modest choice of two hot dishes, one type of soup only for lunch. For lunch and dinner there is an assortment of teas and juices. Procedures last 20 minutes, not 15, as in many other hotels. The hotel has a thermal pool, which can be purchased as a procedure as many times as you need - for hotel guests 250 CZK.Negatives
I was very unpleasantly surprised when I saw that during inhalations, the plastic corrugated tube was not changed after the patient, but only the disposable cardboard tip. This is wrong and dangerous to health, because... The device produces a fine spray that, when inhaled, reaches the sterile respiratory organs; you can infect your respiratory tract with dangerous bacteria. In other hotels, the corrugation is immersed in a disinfectant solution after each patient - I personally observed the process. She immediately refused to continue this procedure, explaining the reason to her older sister. I consider this unacceptable for a hotel that positions itself as a hotel with a strong medical base. After my complaint, I observed that, unfortunately, nothing had changed; the tubes had not begun to be changed and processed after each patient. During the three weeks of my stay I had fish for dinner only once. I don't eat meat for dinner because... This is a heavy, long-digesting food; the lack of fish or vegetarian hot dishes for dinner was inconvenient for me.Answer from Windsor Spa Hotel
Спасибо за ваш отзыв. Хотим уточнить, что трубки для ингаляции проходят тщательную дезинфекцию. После каждой процедуры они помещаются в дезинфицирующее средство на 10 часов. С уважением команда Виндзор.
Positives
Once again, thank you very much to all the hotel employees for your good work, you are all great guys, attentive, friendly and the atmosphere in your hotel is very calm. Of course, many thanks to the chefs for cooking delicious food for us. I wish you all the best and see you next timeNegatives
NoAnswer from Windsor Spa Hotel
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Виндзор.