references
Positives
I liked it very muchNegatives
No
Answer from Windsor Spa Hotel
Спасибо за ваши оценки и мнение. С уважением команда Виндзор.
Positives
There were four of us at the Kurhotel Windsor in February 2023. When we arrived, the lady at reception was quite unfriendly, her answers were short, she seemed to be in a hurry, even though we were the only ones there at the time. This is not acceptable. Later we gradually got to know other hotel staff, they were all super nice and friendly. We were pretty satisfied, we liked everything. We will continue to recommend you.Answer from Windsor Spa Hotel
Vielen Dank für Ihre Meinung. Wir entschuldigen uns für diesen Empfang. Danke für die Empfehlung. Beste Grüße, das Windsor-Team.
Positives
Everything great !!!Answer from Windsor Spa Hotel
Vielen Dank für Ihre Meinung. Grüße Windsor-Team.
Positives
Everything greatNegatives
German languageAnswer from Windsor Spa Hotel
Vielen Dank für Ihr Feedback. Beste Grüße, das Windsor-Team.
Positives
Liked a lot. Many thanks to everyone: Doctor and team, kitchen staff and hotel staff. ❤️🙏Answer from Windsor Spa Hotel
Ich freue mich, dass Sie mit der Servicequalität zufrieden sind. Danke, daß Sie uns gewählt haben. Beste Grüße, das Windsor-Team.🤍♥️💙
Positives
I, as the organizer of the trip, a group of 6 people and on behalf of everyone, thank you for your assistance in organizing this trip and in choosing the location of the sanatorium, taking into account our age! In this sanatorium you feel that everything has been thought out to the smallest detail in order to organize treatment for visitors as best as possible! This is a clear organization of time, all types of treatment, this is the allocation of a table number in a restaurant and the organization of a buffet with a wide assortment!!! I would also like to thank Vladimir for the precise organization of the transfer! It so happened that one person from our group got sick, and we had to contact the transfer to send the sick person 10 DAYS earlier and everything was organized, without any delays! Sincerely, Maria Murzakova!Negatives
There is NO negativity, but only a request to consider the application from our patient, who was unable to continue treatment due to changes in blood pressure, as soon as possible!Answer from Windsor Spa Hotel
Уважаемая Мария Мурзакова! Мы благодарим Вас за оцениную нами работу и качество сервиса.С уважением команда Виндзор.
Positives
We stayed for 6 days from February 19 to February 25, 2023. The hotel is very nice, cozy, great location, excellent and varied food (special thanks to the chef). The staff is friendly, room cleaning is also excellent. During the six days of our stay, bed linen was changed once, towels can be changed every day (if desired). Nice big pool, but only open until 20.00 (not very convenient). I recommend this hotel, I would be happy to come back here.Negatives
Hard mattresses and old uncomfortable pillows, good audibility of neighbors in the rooms (this is the only negative of the hotel). Transfer to the hotel: we were picked up on time, the driver was a professional, but the minibus was full, the two of us were put in the front seat next to the driver, it was very uncomfortable, we sat half sideways, there was nowhere to put our legs. During the 4.5 hour drive we were very exhausted. It would be good if the transfer staff took this into account.Answer from Windsor Spa Hotel
Спасибо за ваше мнение и оценки. Все минусы учтём. Матрасы в отеле очень высокого качества а подушки новые во всех номерах. С уважением команда Виндзор.
Positives
Lovely very clean hotel. Every day cleaning, change of towels. I would like to note that the staff is very friendly and always ready to help. At the reception, even with a very large number of guests, Veronica knows how to organize a reception so that you feel welcome and needed. Simone is also a great worker. The medical staff is top notch and the procedures are high quality. The downside is that if the driver doesn’t help you carry your suitcase, that’s a problem. There are steps, even if there is a cart. It's hard to lift. Review workers are ready to help, but this is not their job, there must be someone who will lift the suitcase Volodarsky Efim and Valentina, Israel 02/5-20/2023Answer from Windsor Spa Hotel
Благодарю за ваше мнение и оценки. Персонал отеля всегда готов и рад помочь каждому гостю.Ваш минус поняли учтём. С уважением команда Виндзор.
Positives
Excellent location. Historic building. Friendly staff. Recruiting manager - 10. The food in the restaurant is not bad. You could choose something for yourself. Tea, water, and kefir in the evening are always available.Negatives
Little things that prevented us from making the holiday unforgettable. Bad pillows. The floor in the restaurant was shaking. Traditions in treatment must be respected and passed on. When the staff was replaced: they were poorly covered, they didn’t offer ice. It’s understandable - little things. But they make the stay pleasant. The restaurant has poor service food, no soul, no zest - which would help make the stay more pleasant. This also applies to the decoration of the hotel itself for the holidays.Answer from Windsor Spa Hotel
Спасибо за оцениную работу персонала. Все минусы пересмотри и обязательно исправимС уважением команда Виндзор.
Positives
The location is good, the medical staff is very friendly, the procedures themselves were performed with high quality.Negatives
The food at the hotel does not correspond to the declared 4****, it is very tasteless, the choice is limited. We lived in an apartment, the room itself was good, but the towels and pillows were so old that it was also uncomfortable.Answer from Windsor Spa Hotel
Благодарим за ваше мнение . Питание в отеле постоянно свежее выбор большой,завтраки,обеды и ужины разнообразные только надо учитывать что каждому человеку требуется какой-то свой привычный стандарт вкуса и добавка специй .В санатории все блюда в основном диетические. С уважением команда Виндзор.
Positives
Second time we vacationed in Windsor. Once again we enjoyed a warm welcome, good treatment and a cozy atmosphere. Thanks to the hotel staff for their professionalism!Negatives
Not found.Answer from Windsor Spa Hotel
Благодарим Вас,что Вы нам доверяете и приезжаете к нам мы очень рады,что остались довольны качеством обслуживания. С уважением команда Виндзор.
Positives
Everything is fine, they were satisfied.Negatives
The doctor who accepted during the hospital doctor of the sanatorium does not meet his professional requirements. They were dissatisfied with the doctor's attitude towards the patients.Answer from Windsor Spa Hotel
Дякуємо за ваші оцінки.Лікарка яка була на заміні нашого лікаря Коали працює по іншій методиці.Обстеження лікаря не може бути не професійним. С повагою команда Віндзор.
Positives
Clean, very cozy and delicious homemade👍. Friendly and very hospitable staff. Thank you very much for our vacation.Answer from Windsor Spa Hotel
Благодарим Вас за оценки. С радостью Вас встретим снова. С уважением команда Виндзор.
Positives
We liked everything. Of course, there is no talk of “treatment”. All procedures are of a “demonstration” nature. But you can calm down and pamper yourself here 100%. The staff is very helpful and attentive. The room was cleaned every day. An atmosphere of silence and relaxation. Thank you. I really want to come again.Answer from Windsor Spa Hotel
Спасибо за оценки.Персонал на все 100% делает свою работу,чтоб Вы максимально отдохнили у нас . Спасибо,что выбираете нас. До встречи в отеле Виндзор. С уважением команда Виндзор.
Positives
Many thanks to the Windsor Sanatorium for the excellent work!!! The whole team works with soul and for results, and not just like that. We visited for the second time and again we were very pleased with everything!!! Excellent procedures, attentive and friendly staff, our accommodation was excellent, the food in the restaurant pleasantly surprised us every day (bravo to the chef)!!! Thank you all!!! We will definitely come back!Negatives
Time flew by quickly... 🤗Answer from Windsor Spa Hotel
Спасибо за ваши приятные слова от всего персонала ваше мнение и оценена вами наша работа помогает нам делать всё отдуши и с большим удовольствием.Спасибо,что выбираете нас. С уважением команда Виндзор.
Positives
I liked everything very much. I recommend this hotel to everyone.Answer from Windsor Spa Hotel
Спасибо от всего персонала санатория Виндзор с большим удовольствием Вас встретим снова. С уважением команда Виндзор.
Positives
the rooms were clean and big enough. The staff was very friendly and helpful. The food was varied and sufficient. The location of the hotel is excellentNegatives
Unfortunately the staff speaks little or no German. The shower was a bit no. We were unable to receive a separate invoice for the applications, which we would have needed to submit to the health insurance company.Answer from Windsor Spa Hotel
Vielen Dank für die Bewertungen Eine Versicherungsrechnung erhalten Sie von Montag bis Freitag an der Spa-Rezeption. Beste Grüße, das Windsor-Team.
Positives
Everything was very good, this was our second time at this hotel, we were very pleasedAnswer from Windsor Spa Hotel
Thank you for your feedback. We look forward to seeing you again. Best regards, Windsor team.
Positives
My husband and I have been in the sanatorium since January 23, 2023. to 02/04/23. I would like to express my gratitude to all the staff. All the nurses were very attentive. The food was delicious. The room is warm, clean, towels and bathrobes were always changed on time. The maids are very friendly. Many thanks to all the staff for making our vacation simply unforgettable. We will definitely come to you next year. All the best to all employees and only grateful clients. With the UV family WernerAnswer from Windsor Spa Hotel
We thank you for choosing to stay at our hotel. We are very pleased to see you again at the Windsor Hotel. Best regards, Windsor team.
Positives
Perfect location, very friendly and qualified staff. Gladly againAnswer from Windsor Spa Hotel
Vielen Dank für Ihre Bewertung. Bis bald. Beste Grüße, das Windsor-Team.
Positives
Reception staff is attentive and responsive. I liked the restaurant, everything was delicious and the choice of dishes was good. The room was cleaned, towels were changed without any problems.Negatives
We paid for the apartment. We received a standard room and a room with furniture storage. We turned to the manager Inga Vodnar. She not only didn’t even come up to the room, but also spoke to us dismissively. We paid, what else do you want???. Put the room in order, no. (without even looking). Refund the difference * the amount is small, I won’t return anything to you * Of course the mood was ruined.Answer from Windsor Spa Hotel
Уважаемый господин Anatol Jusert! Описание комнаты 44,3 м2, категория апартамент. В ванной комнате душевая кабина. Комната состоит из двух спален, что на сайте https://www.sanatoriums.com/ указано, на странице сверху выделено восклицательным знаком: ! Важная информация! Обратите внимание, что апартаменты в санатории бывают двух видов: с двумя спальнями или со спальней и гостиной. Уточняйте эти моменты при бронировании. Вы захотели вернуть деньги по причине, что Вы не пользуетесь двумя спальнями, не давая предварительно запрос на комнату с гостиной и спальней. Вы получили категорию, которую выбрали при бронировании, апартамент, с чайным набором в номере по цене ниже обычной, поскольку была акция на последний номер. Извините, но пренебрежительного разговора я никогда не допускаю. Я знаю, что комната была в полном порядке и есть. Никаких оснований для возврат денежных средств не было. Все услуги и категорию номера мы Вам предоставили. А Ваше настроение - это уже от Вас зависит. Хорошего дня, С уважением Инга Богнар и команда Виндзор.
Positives
Good afternoon This was our first time staying at this hotel, but before leaving we booked a room for September. What does this mean? We liked everything: - very convenient location - friendly staff / everyone speaks Russian / - wonderful treatment procedures - wonderful sauna and swimming pool - good cuisine - buffet, very varied dishes, vegetables, fruits. - the rooms are large, bright, warm, cleaned daily. What else is needed for proper rest and treatment? Thank you everyone for organizing such a vacation!!!Answer from Windsor Spa Hotel
We are grateful to you for choosing our sanatorium. We always try to make your vacation as useful and best as possible. See you. Best regards, Windsor team.
Positives
We went for treatment in January and therefore spent a long time choosing a place and a hotel (after all, it was winter). Thanks to the company Sanatoriums.com, we managed to do this. Thank you very much for your reliable information and truthful videos, for all the honest pros and cons of each hotel. And for the bonus of free transfer from the airport to the hotel - special thanks! At the Windsor Hotel, where we were treated, we (seniors) felt positive, kind and professional. The wonderful, responsive booking manager Inga treated our request with respect, understanding and helped us; when we turned. Head nurse Yana very competently, quickly and conveniently described all the procedures prescribed by the doctor. Thank you! We don’t know the names of all the medical staff, but all the nurses are just super! Special thanks from us to the restaurant workers! I have experience in resort treatment of the gastrointestinal tract and therefore I know that it is not always possible to agree on having the right diet, for example, everything is only boiled (chicken, fish, vegetables) and every day. But here, in a minute, they understood me and for more than 3 weeks I received what I needed. Thank you very much! Good luck and health to you all!Negatives
I remembered every day I lived at the hotel and could not find a negative. I also always read people's reviews and focus on them. There are no negatives in this hotel today!Answer from Windsor Spa Hotel
Уважаемый господин Слисаренко и госпожа Слисаренко! Мы благодарны за ваш отзыв .Весь персонал отеля Виндзор к вашим услугам мы рады,что вы вибираете нас и компанию Санаториумс,хочеться отметить эта компания самая лучшая в планированию отдыха и лечения.Мы безусловно весьма признательны за ваши оценки.Надеемся,что Вы отдохнули по максимуму.Вы у нас почти месяц на лечении мы рады,что вы довольны. До скорой встречи с вами в нашем историческом санатории и конечно же не болейте к нам в гости приежайте подержать своё здоровье. С уважением администрация отеля и команда Санаториумс.
Positives
We were very pleased. Highly recommended! We'll be back!Answer from Windsor Spa Hotel
Thank you from the entire staff of the Windsor sanatorium, we look forward to seeing you again. Best regards, Windsor team.
Positives
We rate the professionalism, friendliness and helpfulness of both the hotel and medical staff as very positive. Everything seemed clean and the house overall had a bright and friendly appearance. We also found it positive that all treatments took place in-house, which ensured the peace and relaxation that should also characterize a treatment. The location of the hotel on the promenade and the proximity to the springs was also very advantageous for us because we have walking difficulties. We would book the hotel again at any time for a spa stay.Negatives
There wasn't really anything negative for us.Answer from Windsor Spa Hotel
Vielen Dank für Ihr Feedback, das wissen wir sehr zu schätzen. Wir treffen uns gerne wieder. Beste Grüße, das Windsor-Team.
Positives
I liked everything very much. The staff is very polite and friendly. The medical facilities are excellent. Varied food. Thank you all very much! If you manage to visit Karlovy Vary again, be sure to stay at the same hotel!Answer from Windsor Spa Hotel
Огромное спасибо от всего персонала.Мы рады Вас встретим и сделам ваш отдых лучшим в Карловых Варах. С уважением команда Виндзор .
Positives
The location is very good, it is very close to all the colonnades since the hotel is located in the center, the food is varied for lunch, they serve soups, I really liked the meat dishes, there are always fresh vegetables, the staff is pleasant and helpful. I really liked the pool and sauna, everything was very clean. Rooms are cleaned every day, towels are changed at the request of the client. We had a spacious room for 4 people, a large living room and a spacious bathroom. Overall, a very pleasant stay. It’s a pity that in winter it’s cloudy and there’s not enough sun, but we ourselves chose this time of year. Everyone is very pleased. Highly recommended.Answer from Windsor Spa Hotel
Благодарим за вашем мнение и рекомендации .Спасибо,что выбираете нас.С уважением команда Виндзор.
Positives
I would like to thank the staff for the excellent service, the hotel is wonderful, we decided that next time we will book this hotel again. The hotel is located in a very good, flat place, all springs are nearby. No negative feedbackAnswer from Windsor Spa Hotel
Спасибо Вам от всего персонала.Мы рады Вас встретим и сделам ваш отдых лучшим в Карловых Варах. С уважением команда Виндзор .
Positives
Great location, very polite staff, the choice of food was not very large, but quite varied and very tasty, they were always quickly replenished if something ran out. I was surprised that they served ice cream and pastries. The massage was great. The rooms were cleaned very well and requests were responded to immediately.Negatives
There were two shifts of waiters working in the kitchen, so one shift was always very friendly, and the second “not hello to you, not goodbye to me” was annoying.Answer from Windsor Spa Hotel
Спасибо за ваш отзыв и ваше мнение.Минус обсудим с обслужывающим персоналом в ресторане.Примите извинение за поведения официантов. С уважением команда Виндзор.
Positives
The hotel and treatments are recommended! The staff tries to do the best👍Negatives
Expensive parking spacesAnswer from Windsor Spa Hotel
Danke für die Bewertungen und deine Meinung. Wir sind sehr froh, dass sie sich für uns entschieden haben. Für einen Sanatoriumsbereich ist der Parkpreis sehr angemessen. Beste Grüße, das Windsor-Team.