references
Positives
I would like to note the more than excellent location of your sanatorium and the work of Natalia and Susanna, as well as the manager Kirill. If there is an opportunity to visit Karlovy Vary again, then your sanatorium is beyond competition.Negatives
No
Answer from Windsor Spa Hotel
Добрый день Юрий, спасибо Вам большое за Ваш отзыв. Мы будем ждать Вас снова. Спасибо Кирилл
Positives
Reception and accommodation staff, waitresses in a restaurant, medical staff during procedures.Negatives
All positive impressions were spoiled by the boorish attitude of the hotel management towards Russian tourists and tourists from Kazakhstan who found themselves in a difficult situation due to the introduction of quarantine for COVID-19. The hotel management, without prior warning, evicted all guests from the hotel on 03/19/20, from 03/18/20 they practically stopped feeding hotel guests (while all cafes in Karlovy Vary were closed), the hotel was completely unsanitary, which increased the risk of infection with coronavirus and intestinal infections. The hotel management stopped omitting treatment procedures from 03/18/20, refused to return money received in cash at the hotel cash desk upon arrival for unfulfilled services, solving their financial problems, openly making money during quarantine (thus the hotel management simply stole money from citizens of Russia and Kazakhstan), hid from contact with indignant guests. At the same time, to citizens of Germany and other EU countries, the money was returned in full. Never come to this hotel. Everything is very unpredictable, you will never receive help in an unforeseen situation, because... The hotel administration and, first of all, its director care only about their well-being.Answer from Windsor Spa Hotel
Добрый день Александр, спасибо за Ваш хороший отзыв о нашем персонале. В ситуации с короно вирусом мы руководствуемся приказами правительства и безопасностью наших гостей. Мы обязательно предложим приехать Вам снова после того, как отель вернется к нормальной работе. Спасибо, Администрация отеля
Positives
Pleasant attitude of the staff towards us, good procedures, food, wonderful resort town!!!Answer from Windsor Spa Hotel
Добрый день Василе, спасибо Вам большое за отличное мнение. Мы ждем Вас снова. Спасибо, Администрация отеля
Positives
Our hotel had the best location! Was very clean, very friendly staff. Food was delicious prepared lots of salads for lunch and dinner. Very tasty soups for lunch. Good breakfast.Negatives
Juices could also be offered for lunch. Unfortunately there was only water and tea. Same thing for dinner too.Answer from Windsor Spa Hotel
Lieber Johann, Vielen Dank für die sehr gute Bewertung unseres Hotels. Wir werden die von Ihnen genannten Punkte berücksichtigen, um es noch besser zu machen. Freundliche Grüße, Kirill
Positives
The hotel has a good team of professionals. Decent treatment, good accommodation / quiet, comfortable /, proper and tasty food. We liked everything.Negatives
A small minus is the work of the premises cleaners. They forget everything - vacuuming, putting down bath accessories, towels. This happens almost daily. You have to go to the reception and ask. Unpleasant.Answer from Windsor Spa Hotel
Добрый день Надежда, спасибо Вам большое за Ваше мнение. Мы обязательно проверим замечения касательно уборки и ждем Вас снова. Спасибо Администрация отеля
Positives
Very clean and all the staff were very friendly, even if not all of them could speak German, they all tried to communicate with us. The treatments were very good.Negatives
Maybe it wouldn't have been bad if the mineral water pool could also be used in the evening for those who can't swim and don't necessarily like the sauna, that would have been a good alternativeAnswer from Windsor Spa Hotel
Liebe Eva, Vielen Dank für Ihre Meinung. Wir werden darüber nachdenken und darauf warten, dass Sie zurückkommen. Viele Grüße, Kirill
Positives
Excellent treatment, very friendly staff attitude towards guests, excellent location of the hotelAnswer from Windsor Spa Hotel
Спасибо большое Светлана, Обязательно приезжайте снова. Спасибо Администрация отеля
Positives
Thank you very much to all the staff of the sanatorium! Especially the procedures staff. Everything is at a high professional level. Friendly, they come into the situation if there are problems with time discrepancies. Everyone is very nice and friendly. We visited for the first time and already want to go again.Answer from Windsor Spa Hotel
Добрый день Павел, спасибо большое за Ваш отзыв. Мы будем ждать Вас снова. Спасибо, Администрация отеля
Positives
Everything was great. I returned home very relaxed and satisfied.Answer from Windsor Spa Hotel
Liebe Christine, Vielen Dank für Ihre Meinung. Wir werden darauf warten, dass Sie wiederkommen. Freundliche Grüße, Hotel Management
Positives
We vacationed in this sanatorium for the third time. We’ve been to different others before. Windsor is the best match for price and quality. Impeccable staff. Good restaurant, very decent cuisine. Always calm, no fuss or jostling, dishes are constantly (!!!) added. And what’s important , very attentive and friendly restaurant staff. You always want to return to this sanatorium.Negatives
NoAnswer from Windsor Spa Hotel
Добрый день Алла, спасибо большое за Ваше мнение о нашем отеле. Мы будем обязательно ждать Вас снова. Спасибо, Администрация отеля
Positives
We stayed in this sanatorium for two weeks, for the first time we took two rooms. In one room the windows overlooked the courtyard (parking lot), in the other - onto the street. Room with windows facing the courtyard: The windows are plastic, hermetically sealed. The room was always very quiet and very warm. We even turned off the heating completely, regularly ventilated the room and slept with the window slightly open. Wonderful room. Minor drawback: The first spots of mold are already visible on the ceiling in the bathroom. They didn’t bother us, but if the mold is not removed immediately, then after a while the entire ceiling will “bloom.” We ask the staff to pay attention to this, otherwise complaints will not be avoided in the future. Room with windows facing the street: Historical facade, perhaps that’s why - the windows were old, still wooden, did not close tightly, there were cracks from which it blew, and “thanks to” which the room was noisy. During the day this noise was not particularly disturbing, but in the evening and at night you could constantly hear cars and buses passing by, and the conversations of tourists passing by the hotel. In addition, the garbage truck arrived early in the morning and the noisy loading of garbage made it very difficult to sleep. For people with good, sound sleep, this will not be a hindrance. Otherwise, it is better to immediately ask the hotel staff to provide a room with windows overlooking the parking lot. In addition, in the shower you had to wait a long time for the cold water to drain and the hot water to flow. The rest of the room is wonderful: a large, bright bathroom with large windows up to the ceiling, high ceilings. Both rooms have excellent internet access. Parking: The hotel has 10 parking spaces for 36 rooms. Having read the previously cited reviews of other guests of this hotel, we - just in case! - we booked our parking in advance, we just wanted to be sure that we wouldn’t be left without a parking space. Reception: We checked in and out on Larisa's duty. A very pleasant hotel employee, she told me everything, explained everything, always smiling, always ready to help. Hotel service: The maids carried out cleaning every day, even on Saturday and Sunday. They cleaned up conscientiously. Our bed linen was actually changed every three days on the fourth day - in our opinion, this is even too often. ;-) Towels were changed immediately as soon as we left the towel lying on the floor. After just four days of our stay, our dirty bathrobes were exchanged for clean ones without any problems or any objections. Toilet paper, shampoos, shower gel - everything was replenished without any problems or objections. We were absolutely satisfied with the services of the maids. Restaurant: Of course, there is no arguing about tastes, but personally we were very pleased with the chef’s work. The meat - both beef, lamb or pork - was always cooked very well, juicy, soft, tasty. I really liked the carp dishes. Salads were always varied and always in sufficient quantities. If something ran out, then literally within a few minutes the containers were replenished. The pancakes, pancakes, pastries and cream desserts were very tasty. Many thanks to the girls serving in the hall - Natasha, Suzanna, Irina. The dishes were always served quickly, the used dishes were immediately removed from the tables, the containers were always monitored and the kitchen was informed if something ran out. Having learned that we were going on a full-day excursion, they prepared lunch bags for us (we did not know about this service). Always smiling, polite, attentive, heartfelt thanks to them. Procedures: The staff during the procedures are very polite, helpful, and always ready to help. There were absolutely no queues for procedures. On the contrary, when it was necessary to undergo procedures ahead of time and the staff had a “window”, they always met halfway. If it was necessary to change the schedule of procedures (we were leaving for a day on an excursion), then they changed the schedule for us without any problems. Many thanks to Mrs. Yana, Petra, Olga, Natasha and her partner in the thermal pool and the girls (unfortunately, we don’t know their names) for mud compresses, oxygen therapy and baths. The male massage therapists - Thomas and David - did a very good and high-quality massage. Summary: Many thanks to all the staff of the Windsor Hotel, these two weeks were simply fabulous, we will come here with great pleasure next year and are already recommending this hotel to all our friends and acquaintances.Answer from Windsor Spa Hotel
Добрый день Вальдемар, спасибо огромное о Ваш замечательный отзыв о нашем отеле. Мы ждем Вас снова в любое время. Спасибо, Администрация отеля
Positives
Excellent and high quality. First of all, the work of the staff is at the highest level. Starting from the hotel reception, medical workers, restaurant workers. Everyone is smiling, friendly, always ready to help. The quality of the procedures is good, even very good (massage from Thomas). The food this year was good (compared to last year). Thank you for a wonderful holiday.Negatives
-The nurse who gave the CO2 injections did not do them well, and this is not just my opinion. She was very friendly, but we think this procedure needs to be improved. -Two mattresses per bed... But you can put a single mattress on a double (family) bed. Otherwise it was inconvenient to carry out the procedure (family procedure), the mattresses would slide off... Just kidding! We tried not to notice other minor flaws. But they weren’t there. We'll definitely come again. And we advise you!!!Answer from Windsor Spa Hotel
Добрый день Владимир, спасибо большое за Ваше мнение о нашем персонале, питании и остальных деталях. Мы обязательно проверим как делаются уколы нашей мед сестрой и обязательно будем ждать Вас снова. Спасибо Администрация отеля
Positives
I liked everything. I recommend relaxing in this sanatorium.Answer from Windsor Spa Hotel
Добрый день Владимир, спасибо большое за Ваше мнение. Мы ждем Вас снова. Администрация отеля
Positives
We really liked everything. The staff are all friendly, special thanks to the girl Natalya who works in the dining room. The treatments are excellent, I especially liked the massage. The location of the hotel is very convenient, everything is nearby. We will definitely come again.Negatives
No negativityAnswer from Windsor Spa Hotel
Добрый день Татьяна, спасибо большое за Ваше мнение. Мы ждем Вас снова. Администрация отеля
Positives
Good afternoon, everything was great, we liked everything very much, we will recommend it to our acquaintances and friends, and we ourselves know for sure that we will come again next year. We thank everyone for their concern.Negatives
There was no downside.Answer from Windsor Spa Hotel
Добрый день Александр, спасибо большое. Мы будем ждать Вас снова. Администрация отеля
Positives
The location is perfect, the staff is polite and friendlyNegatives
The mineral water pool was not working. This was very disappointing, since this pool was the main criterion when choosing a sanatorium.Answer from Windsor Spa Hotel
Добрый день Вера, спасибо большое за Ваше высокое мнение о нашем персонале и местоположении. К сожалению минирельный воды не было во всех отелях города в связи с ремонтом на колонаде и поэтому бассейн не работал. Теперь уже все работает. Мы ждем Вас снова Администарция отеля
Positives
We are very pleased with the Spa Hotel Windsor. Full correspondence between price and quality. Excellent treatment base, I really liked the procedures in the mineral pool. The food was excellent - tasty and varied. All staff are very friendly and efficient. We will definitely come againNegatives
If this can be called a minus, delicious desserts ran out very quickly. If you come to eat at a restaurant not in the first rows, then you risk not trying. The waiters say that the number of servings is designed for all guests, but some take 2 pieces at once. So maybe the delicacies should not be added all at once, but gradually? And I would also like more cozy little things in the design of hotel rooms and the presence of a kettle. But these are all very minor details...Answer from Windsor Spa Hotel
Добрый день Елена, большое Вам спасибо за отличные отзывы о нашем отеле. Мы обязательно учтем Ваше мнение о деталях в оформлении и подаче десертов и будем обязательно ждать Вас снова. Спасибо Администрация отеля
Positives
Friendly doctor, massage therapist.Negatives
It turns out that parking needs to be booked in advance (there is no mention of this on the website). They require you to pay for parking earlier and if you left earlier, they will not return it. They don't provide a kettle in the room like before. Poor performance of medical staff.Answer from Windsor Spa Hotel
Добрый день Вадим, Спасибо о Вашем мнении о нашем персонале. Парковку можно, но не нужно резервировать заранее. Мы предлагаем взять чайник в номер на рецепции до конца Вашего пребывания. Наш мед персонал готов удовлетворить Ваши пожелания по запросу. Спасибо Администрация отеля
Positives
The resort is clean, the rooms are cleaned well, the location is very convenient. The procedure time is 15-20 minutes.Negatives
Few staff are working, even paid services; additional procedures were not provided for this reason, answering that they did not have time. The food is very mediocre. Only the optional dishes were normal. The rest was running out, some side dishes, salads, fruits were not renewed. There was no warning on the site. that the thermal pool will be closed for some cleaning. I chose this sanatorium based on the presence of a thermal pool, but I was not able to use it.(((Answer from Windsor Spa Hotel
Добрый день Марина, спасибо за высокую оценку нишего персонала и местоположения. У нас работает достаточно персонала для четерых звездночного отеля. Может случится что кто то заболел, но это редкая ситуация. Мы проверяем кечество питания ежедневно и обязательно учтем Ваше мнение. Термальная вода была закрыта во всем городе и всязи с ремонтом инфраструктуры и бассейн уже работает в полную силу. Спасибо, Администрация отеля
Positives
Medical procedures are not even bad at all. Very polite procedural staff attentive friendly responsiveNegatives
The hotel staff is rude, but not all the technical staff of the room simply don’t clean a four-star hotel, but the cleaning is like a two-star hotel when people move out, we were so lucky in the other direction, they forced us to change the room after two days, the room was cold, they complained to the director, nothing has changed, in general there is a slight deception in the hotel there is floor covering everywhere and this already increases the sanitary condition of the hotelAnswer from Windsor Spa Hotel
Добрый день Александр, большое спасибо за хорошие отзывы о наших процедурах и персонале. Наши номера убираются каждый день, так же каждый день происходит контроль номеров. Температура в номерах соответствует всем нормам, так же мы даем экстра батареи если гости хотят чтобы было жарко. Спасибо, Администрация отеля
Positives
I liked the sanatorium. Attentive doctor, good procedures. The spa area is well organized and compact. I really enjoyed my massage with David. Nice pool, sauna. Many thanks to all the staff.Negatives
This is not a negative, but a wish: 1. Reduce the break time in the pool; in the intervals between procedures you could go to the pool. 2. Change the interior of the restaurant: it resembles a canteen. 3. Improve the quality of salads.Answer from Windsor Spa Hotel
Добрый день Ольга, спасибо большое за Ваши отзывы о наших процедурах и СПА зоне. Мы безусловно прислушаемся к Вашим замечаниям и ждем Вас снова. Спасибо, Администрация отеля
Positives
Excellent location, close to the springs, swimming pool, thermal pool, its own concert hall!Negatives
For double occupancy, it is necessary to offer the option of two separate beds at a sufficient distance. The phrase “can be moved apart if necessary” implies an increase in distance no more than the width of the bedside table.Answer from Windsor Spa Hotel
Добрый день Ирина, спасибо за Ваше мнение о нашем расположении и услугах. Касательно разделении кроватей, то мы по возможности предоставляем самые убодные номера чтобы было достаточно места. Спасибо Администрация отеля
Positives
Everything was perfect 👍👍😚😚Answer from Windsor Spa Hotel
Добрый день Виктор, спасибо большое, ждем Вас снова! Администрация отеля
Positives
All is goodNegatives
NoAnswer from Windsor Spa Hotel
Спасибо большое Андрей! Приезжайте снова. Администрация отеля
Positives
A wonderful sanatorium. I really liked it. All the service staff are great. I would like to mention Hana and Natalia from the restaurant. Thomas the massage therapist. The head doctor and all the employees of the sanatorium. The kitchen is wonderful and all the procedures are super!!! Thanks a lot. We are very grateful to you. Your resort is the best!!!Answer from Windsor Spa Hotel
Евгения мы очень рады что Вам все понравилось. Спасибо Администарция отеля
Positives
Almost everything is excellent, but in my opinion the sanatorium could do more procedures, there is such a possibility, but there are not enough medical staff. Each nurse works on 2-3 procedures and they physically do not have time to do more. For example, in 11 days I was given an underwater massage only 2 times, although I asked for at least 5. They refused, they replied that only 2 could be done, there were many guests. And the masseuse is not very good, she only strokes. She also gives baths. But there are no complaints about the quality of procedures and staff. The hotel is very good. The food is good.Answer from Windsor Spa Hotel
Добрый день Елена, спасибо огромное за Ваше мнение об отеле, мы обязательно учтем Ваши пожелания. Спасибо Администрация отеля
Positives
Excellent location of the hotel. Good massage therapists. Excellent SPA area. Room cleaning and linen change are excellent. The girls in the restaurant and at the reception are attentive and polite.Negatives
Weak medical department: no laser therapy, endo-vaco. Poor lymphatic drainage apparatus. No salt room. New Year's Eve was poorly organized. I will not choose this hotel again and will not recommend it to friends.Answer from Windsor Spa Hotel
Добрый день Татьяна, спасибо Вам за хорошие отзывы о нашей СПА зоне, уборке и рецепции. Мы обязательно учтем Ваши пожелания о новых процедурах. Спасибо, Администрация отеля
Positives
we were completely satisfiedNegatives
There were no sauna towels in the sauna, only thin fabric towels that were removed in 5 seconds. were wet.Answer from Windsor Spa Hotel
Lieber Rudolf, Vielen Dank für Ihre Bewertung Wir werden zusätzliche Wäsche für Sauna und Schwimmbad aufbewahren. Freundliche Grüße, Hotelverwaltung
Positives
Very good service, the treatment is just super!!! The staff communicates well. I especially liked how the massage was done.Answer from Windsor Spa Hotel
Добрый день Валерий, спасибо большое за Ваше мнение. Мы будет ждать Вас снова. Спасибо Администрация отеля
Positives
Everything was wonderfulAnswer from Windsor Spa Hotel
Добрый день Николай, спасибо огромное за хороший отзыв. Мы ждем Вас снова. Администрация отеля