references
Positives
vacationed in October 2021 The sanatorium is located in the central part of the city, so it is suitable for people who do not want to go far to the pump room! The sanatorium has a fairly good spa where you can relax and swim, since treatment is prescribed only before lunch. The staff is nice and politeNegatives
The downside is that the food is monotonous! fruits only plums, apples, oranges, grapefruits - in limited quantities! If you ask for more fruit, they will politely tell you that they have run out. after a 7-day stay, bananas appeared and even one day a small portion of pineapple. monotony was also observed in the main courses. In the rooms, towels will be changed only when you remind (however, it is not convenient to do this on time, since they clean it while you are undergoing procedures). Regarding treatment, all procedures generally last 15 minutes.
Answer from Windsor Spa Hotel
Уважаемая Инна! Благодарим Вас за оставленный отзыв. Ваши замечания мы примем во внимание. С уважением, администрация отеля
Positives
Very nice staff, always courteous. The location of the hotel is ideal.Positives
Pros with pros, nothing better is needed.Negatives
Replace the cook as soon as possibleAnswer from Windsor Spa Hotel
Добрый день, Уважаемая Lille Wiebe! Благодарим Вас за оставленный отзыв. Ваши замечания относительно питания в нашем отеле мы примем во внимание. С уважением, администрация отеля
Positives
We rested in the sanatorium from August 23, 2 weeks. Everything was great. The room is large, cleaned daily. Food and service are good. A very attentive doctor, many thanks to him. We thank the medical staff for the quality treatment. We enjoyed our vacation thanks to the team at the Windsor Spa Hotel.Answer from Windsor Spa Hotel
Уважаемый господин Алекс! Благодарим Вас за оставленный отзыв! С уважением, администрация отеля
Positives
Thank you very much for the vacation! We had a pleasant time for both body and soul. Excellent location, friendly staff, comfortable room (fully consistent with the description). We left with the desire to return!Answer from Windsor Spa Hotel
Уважаемая госпожа Ирина! Благодарим Вас за оставленный отзыв! С уважением, администрация отеля
Negatives
I would like a variety of food, and not always the same thing.Answer from Windsor Spa Hotel
Уважаемая Дина! Спасибо за Ваш отзыв, примем во внимание Ваши замечания.С уважением, администрация отеля.
Negatives
A hot dinner is good, but it would not be bad for those who do not eat hot dinners to offer some sausage and cheese.Answer from Windsor Spa Hotel
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Виндзор.
Negatives
Small shower cubicleAnswer from Windsor Spa Hotel
Уважаемый Андреас! Спасибо за Ваш отзыв, мы обязательно примем во внимание Ваш замечания.С уважением, администрация отеля.
Positives
It's not bad, but I would like to change something.Negatives
I would like to diversify my diet. Too often they offer goulash on the menu. It would be nice if there were 2 dishes (Meat and fish), and not 2 meat or 2 fish at the same time. Coffee not only in the morning, but with every meal. Problems with the elevator. Constant shortage of sheets in the sauna and pool. No mineral water, no kettle in the room.Answer from Windsor Spa Hotel
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Виндзор.
Positives
Restaurant service and food are excellent. The pool is also friendly staff.Negatives
The first day is prescribed without the patient’s request. In short, it is unnecessary.Answer from Windsor Spa Hotel
Уважаемый Peter! Спасибо за Ваш отзыв. После внимательного осмотра врача, он Вас назначает необходимые процедуры. Каждая процедура полезная и выполняется качественно. С уважением, администрация отеля.
Positives
Our stay at the hotel was from September 28 to October 7. Nice hotel with great staff. Everyone is friendly and welcoming. We were satisfied with the procedures and food. We thank everyone.Negatives
Carpeting everywhere wants to be cleaner and better. And in a restaurant, it is advisable to have a menu written for the whole day.Answer from Windsor Spa Hotel
Уважаемая Ольга, большое спасибо Вам за отзыв, учтём ваши замечания. С уважением администрация отеля.
Positives
I wrote about the advantages in another review - the accommodation, the doctor, Veronica at the reception.Negatives
Accommodation. The cold in the room was not possible. They did not provide me with another room, they refused to turn on the heating, citing the city. Although the heating in the hotel is autonomous. I was moved only after 10 days, thanks to Veronica. The food is disgusting. This is not a buffet, but a Soviet canteen in the worst version. Meat is either fatty or dry. Frozen fish once a week and frozen vegetables from bags as a side dish. Soup, which can hardly be called soup. Breakfast, although not varied, but quite edible. The treatment is not bad, but the level has dropped. There is no massage, the girls are running around in the balneo like crazy. There is not enough staff. The best workers were fired. Thanks to Petra and Yana for their work. They are great. The hotel is not worthy of 4 stars, as it was before. It’s a shame.Answer from Windsor Spa Hotel
Уважаемая госпожа Марина, спасибо за Ваш отзыв. Сожалеем что Вам так не понравилось проживание и даже качество лечения .Персонал отеля работает как и раньше, и с удовольствием выполняет свою работу. Каждый гость это видит и понимает .Качество еды очень хорошее, в отеле каждый день привозят свежую рыбу или мясо, овощи и фрукты. Ваше переселение изначально было невозможно по той причине ,что отель был переполнен. Спасибо. С уважением администрация отеля.
Positives
I rested in the sanatorium from September 14 to October 10, 2021. The location is excellent, a good doctor and a wonderful reception worker Veronica are all that remains of the old Windsor.Negatives
There will be much more negativity. 1. Accommodation. I was placed in a room where the air temperature wasAnswer from Windsor Spa Hotel
Благодарим Вас за отзыв. Температура воздуха днём до 28 сентября в Карловых Варах был 18-20 градусов. На ночь отопление включалось автоматически. Хотим уточнить, что все номера находятся в одном здании и по температуре они одинаковы. Поскольку при заселении Вам не понравился Ваш номер, мы в ответ на Вашу просьбу поменяли его. Нам очень жаль, что Вы остались недовольны номером С уважением администрация отеля.
Positives
Our first vacation in Karlovy Vary. We were very pleased. The staff is very friendly. Treatment and food are very good. Nice pool and sauna. The location of the hotel is very excellent. I would also like to note the excellent service of the Sanatorium. Always ready to help. They call back. Very convenient transfer from the door of the house and also back. This was very important for us. Thank you very much to Alena for interesting excursions to Prague, Czech Krymlov. Many thanks 😊 to everyone for a wonderful vacation and treatment. We will be glad to come again.Negatives
One free entry to the thermal pool was not offered. Everyone went and asked themselves based on hearsay from each other. We arrived on Sunday, and the doctor didn’t see us until Tuesday. On Monday, we were given three procedures, which were then not prescribed by the doctor. You could say we could do 3 more procedures necessary for us. I think this is an important point, since we are going first of all for treatment and comparing all hotels by the number of procedures.Answer from Windsor Spa Hotel
Уважаемая Марина, спасибо за Ваш отзыв для отеля Виндзор. Приятно очень и радует, что Вы хорошо отдохнули. Ваши замечания мы обязательно примем во внимание. С уважением, администрация отеля.
Positives
I really enjoyed my stay at the sanatorium, good service and excellent staff. Of course, there were not enough procedures, but nevertheless, as they say, little by little was good. What I would also like to add is that the buffet (buffet) is not rich*, there was enough of everything, but nevertheless something was missing, we have seen better Hotels. But there are no complaints, the place is excellent, the location of the sanatorium is super. I advise everyone to visit your Hotel. Thank you very much for a small but very good vacation.Positives
Overall we were very pleased. We liked the treatment, the food in general too - there were some nuances, but it's all a matter of taste. The choice was large and there was enough of everything. The location of the sanatorium is very convenient. I don't think this is the last time we were there. Thank you very much for everything and good luck to everyone. I almost forgot - special thanks to those who clean the rooms. We did this every day!Negatives
During the last days of our stay at the hotel, it was already quite cold, but unfortunately the hotel management refused to turn on the heating. Although people from other hotels said that everything works for them. I would like people to pay attention to this too. Of course, this is not the most important thing, but when it’s raining, damp and cold outside, you don’t want to freeze in the room. The second minus is that the windows of our room faced the street - the view was good, but from three to four in the morning it was almost impossible to sleep. It was very noisy as they were making deliveries to hotels and apparently cleaning. But of course the hotel is not to blame for this. I think it was not only him who felt this way.Answer from Windsor Spa Hotel
Уважаемая Елена,спасибо за Ваш отзыв.Всего Вам хорошего. До скорой встречи. Ваши замечания обязательно примем во внимание. С уважением администрация отеля.
Positives
It was our first time at the hotel. All liked it! Great pool, good food, great location. Very good insulation, you can't hear your neighbors! Thank you for the rest and treatmentNegatives
The only thing I would recommend is to reduce the sauna temperature, as 100 degrees is a very high temperature and the pores immediately close. And one more thing, because we arrived on Saturday and only for a week, and the doctor was on Monday at one o’clock in the afternoon, I would recommend watching people arrive and making an appointment with a doctor earlier. I heard that in other hotels the doctor and procedures begin the next day after arrival, it doesn’t matter if it’s a day off or not.Answer from Windsor Spa Hotel
Уважаемая Наталия,спасибо за Ваш отзыв.Нам очень приятно, что Вы хорошо отдохнули. Ваши замечания обязательно примем во внимание. С уважением администрация отеля.
Positives
I really liked the treatment and the food and the attitude of the staff, the rooms were always tidy and clean. Very good hotel.Positives
We really liked it, we were satisfied!!!! Thank you very much for everything, we will definitely come again!!Positives
I have been to many sanatoriums, but I chose OURS and have already been there many times and my friends were also satisfied. There is goodwill and attention to EVERY vacationer. The whole team works well, there is always a smile on their faces. A lot has been done to improve the amenities in the medical department. And what a swimming pool and sauna in the last word GREAT Renovation in two restaurant halls I would like to wish all the best to the entire team Keep up your magnificent image of my beloved SANATORIUM WindsorNegatives
There are no negatives and cannot be. A real small and cozy sanatorium.Answer from Windsor Spa Hotel
Уважаемая Евгения,спасибо за Ваш отзыв такой позитивный. Нам очень приятны Ваши пожелания. Всего Вам хорошего. Будем рады Вас встретить снова в отеле Виндзор.С уважением администрация отеля.
Positives
Good morning, my husband and I vacationed in mid-September in Karlovy Vary at the Windsor Hotel. Elena Khorosheva helped us in our choice, for which we are very grateful to her. We liked the hotel, all the staff were polite and smiling. I would also like to thank Irena, who was always ready to help us, and for the excursions she offered us. We also had great pleasure because Alena was a wonderful guide. The excursions with Alena were so interesting that health problems were put aside for a while. Thank you very much to all of you, we will definitely be thereNegatives
It wouldn't be bad to have a new carpet in the room in the hallway downstairs. The sauna doesn't look nice anymore either. The window in the paraffin room could also be painted.Answer from Windsor Spa Hotel
Vielen Dank für Ihre Bewertung.
Positives
I really liked the work of the staff, the hotel, the treatment. I rate the food as satisfactory. The only downside is that the Internet signal is very weak. But overall everything is greatPositives
Very friendly and helpful staff.Negatives
I would recommend Sanatorium.com to inform customers about the festival times.Answer from Windsor Spa Hotel
Vielen Dank für Ihre Bewertungen.
Positives
We were here for the first time, we liked everything, the price and quality matched.Negatives
Every morning at 6 o’clock some trolleys and wagons start rolling around, apparently the dining room... it’s very loud, you could sleep before the procedures, but alas, you wake up at 6.00. There are not enough staff for treatment, I only saw three people on the -1st floor, they run from office to office, tired, I feel sorry for them. But overall it’s good, we’ll come again!Answer from Windsor Spa Hotel
Уважаемый Сергей спасибо за отзыв.Рады вас встретить снова в отеле Виндзор.С уважением администрация отеля.
Positives
Karlovy Vary is a wonderful resort. In one visit we significantly improved our health! Thank you all honey. hotel staff for quality treatments and attentive attitude. There were nutritional deficiencies, but not significant. But the spacious spa area was above all praise! The hotel is kept clean and tidyPositives
Great job by all the staff, Thank you very much everyone. Special huge thanks to the entire sanatoriums team. com for your attention and responsiveness. I have been using your services for many years at different resorts and have never been disappointed. From the moment of ordering to returning home, your support is always felt. Thank you very much!!!Negatives
No consAnswer from Windsor Spa Hotel
Уважаемая Алла, благодарим за отзыв.Команда Санаториумс самая лучшая вы сделали правильный выбор.С уважением администрация отеля.
Positives
Everything was great. The spa workers are very warm and responsive and know their job. The administration and reception staff are attentive and responsive, always ready to help.Negatives
Desserts could be improved and varied.Answer from Windsor Spa Hotel
Благодарим Вас за отзыв.Минусы примем во внимание.С уважением администрация отеля.
Positives
The staff at the balneology department is excellent. Everyone at the reception is competent and responsive, I would especially like to mention Veronica and Peter. We will be glad to come again.Negatives
It would not hurt to change the carpet (floor covering) in the corridors on the 1st and 2nd floors. Regarding the food: the buckwheat was rotten and was served very rarely. The biscuits are not tasty.Answer from Windsor Spa Hotel
Благодарим за ваши отзывы.С радостью Вас встретимся вновь.С уважнем администрация отеля.