references
Positives
I would like to note the good work of the staff at the reception, the medical staff in the treatment rooms and the young girls in the restaurant.Negatives
We still did not understand the unfriendly attitude in the restaurant of one waitress, apparently the eldest on the shift (not wearing glasses). She began clearing dishes ahead of time, made loud noises with the dishes, and cast frowning glances. Every time they saw that she was on shift, I didn’t want to go to the restaurant. The rest of the girls are very nice.
Answer from Windsor Spa Hotel
Thank you for your review and for choosing our hotel! We are glad that overall your stay at the hotel was pleasant, but we are very sorry that you encountered an unfriendly attitude from one of our waiters. This does not meet our service standards and we deeply apologize for this misunderstanding. Your comfort and satisfaction are our priority and we will definitely take steps to improve our restaurant service. We hope this does not prevent you from returning to us in the future so that we can provide you with our usual high quality of service. Best wishes, Team Windsor!
Positives
Great hotel and staffNegatives
Uncomfortable mattresses and pillowsAnswer from Windsor Spa Hotel
Thank you for your feedback and for choosing our hotel for your holiday! We are glad that overall your stay was pleasant! It is a pity that the mattresses and pillows did not meet your expectations, despite the fact that they are new. Your comfort is very important to us, and we will definitely consider your feedback to improve the quality of our service. We hope that this will not prevent you from returning to us in the future and we will be able to offer you a more convenient stay. Best wishes from the Windsor team!
Positives
I chose the Windsor sanatorium based on the reviews. We were greeted at the reception by a friendly employee, Ivo (his words “We've been waiting for you” gave us a pleasant feeling). Simone is very pleasant and friendly; She gave us a lot of advice that we listened to. A young girl, Marina Rabeko, is always ready to help and has a smile on her face. All medical staff do their jobs well. The pool and sauna are always open. One request: I would like the swimming pool to be open later than 8 p.m. as there is little free time during the day to visit. Thanks to Petra it is always clean and comfortable there. Unfortunately I forgot the second wife's name. Masseur Marek (room 9) gave us a massage. This is an expert in his field. I have never experienced a massage like this. Very hardworking, accommodating, found all the sore spots. Special thanks to the chefs for the deliciously prepared dishes. Breakfast, lunch and dinner are offered as a buffet. Everything is delicious, looks appetizing and in full abundance. The waiters in the restaurant are very friendly. Young girls also try hard. Everything is clean and tidy. The rooms in the sanatorium are clean, the bed linen is white. I have only good impressions of the sanatorium; I highly recommend it.Negatives
We had an appointment with a doctor. She replaced the chief physician. Procedures and water sources were assigned. After the third sip of water, my husband's blood pressure rose significantly. We did not receive any help, but the doctor canceled the procedures for which we came (baths, mud treatments, etc.). Luckily, there were doctors among the holidaymakers who gave us advice and support. Then a doctor came who we had heard a lot of good things about (Dr. Milan Koula). He welcomed us without hesitation and gave us advice. We were given a pill for quick blood pressure relief. Why didn't the substitute doctor offer us these pills? Because of this we couldn't make a trip to Prague even though we had an all-inclusive package. I would like to warn vacationers to be careful with the sources so as not to spoil the vacation. I would really like the doctors who replace the chief physician to treat patients more seriously and attentively.Positives
All was good.Negatives
The food is good, but the salad selection could have been a little richer.Answer from Windsor Spa Hotel
Thank you for your review and for choosing our hotel for your stay! We are glad that you enjoyed your stay! We will definitely take into account your request for a larger selection of salads and will try to expand our menu to meet the needs of all our guests. We hope to see you again at our hotel and thank you for your feedback! Best wishes, Team Windsor!
Positives
Wonderful resort, helpful and friendly staff. This was my first trip to Karlovy Vary. Everything was wonderful. Thank you very much to the chef for the varied menu.Answer from Windsor Spa Hotel
Thank you very much for your feedback! We are glad that you liked our sanatorium. Our staff strives to create the most comfortable conditions for the relaxation and treatment of our guests, and we are pleased that you appreciated our efforts. The chefs will also be sure to convey your gratitude for the varied menu. We will be glad to see you again in Karlovy Vary. Sincerely, Administration of the sanatorium.
Positives
Treatments, rooms, spa area are fine and most of the staff are very helpful and friendly. The pool area is pleasant, clean and not overcrowded. the location of the hotel is very good. It's a shame that the overall impression is marred by a few small things (see negatives). Although the treatments were very good and we liked the house overall, we probably won't come back because of the negatives - a shame!!Negatives
The restaurant offering is by no means equivalent to a 4* hotel. Someone before me compared it to a canteen and I can only agree with that. Carelessly presented, very limited in selection and if something is out, it is a coincidence whether something is added. Breakfast is still ok, but dinner is a surprise. If you booked half board and expected starters and soup, you were wrong. There is a mix of salad buffet and a little sausage and cheese, never soup in the evening. The selection of the main courses is also rather limited and falls under the definition of home cooking. (Which is basically nothing bad, but at 4* it can be a bit higher quality.) Dessert: 1 fruit basket and 1 type of cake or ice cream in a large container. Stimulating? Rather no. Loveless! Rather yes. The fact that when something comes next - e.g. cheese - it is put on with bare hands takes some getting used to. If you then have the misfortune of seeing a Russian guest whose sausage fell on the floor throw it back into the warming area with the others because there was no trash can, you won't be hungry anymore anyway. Of course the hotel can't do anything about it, but the staff isn't attentive or interested enough to notice something like this and do something about it. Presumably a change in this area is more a question of motivation than a question of cost. We then just used the restaurants in the area. There is apparently no system for changing towels. Changing on day 5 of a 7 day stay is strange. But the cleanliness is okay. The bathroom is very small and so is the shower. This could do with a renovation.Positives
They were like a married couple. We are very pleased. The staff, from the receptionist to the maid, are all, without exception, friendly. During our week of stay, our bed was changed. Very comfortable robes, there were enough towels, which is not a given. There were negative experiences with other hotels. The food was excellent. Everything is more than enough. The quality is good, the choice is large. There were unlimited drinks. The restaurant is clean. The procedures are versatile and pleasant. Massage therapists are highly qualified. The physiotherapists are attentive. We will definitely come again. We can recommend this hotel with a clear conscience.Negatives
The only thing that was not entirely comfortable was the bed with two mattresses that moved apart in different directions. It would be better to have one large mattress for a double bed.Answer from Windsor Spa Hotel
Thank you for your review and for choosing our hotel for your stay! We are glad that overall your stay was pleasant. It is a pity that the separate mattresses in the bed did not meet your expectations. We will definitely take your comment into account and try to offer you more suitable accommodation options on your next visit. Thank you again for your review and we hope to see you again at our hotel! Best wishes from the Windsor team!
Positives
Everything was very good. We'll come again.Answer from Windsor Spa Hotel
Great to hear that your stay at our hotel was enjoyable! We hope to see you again in the near future! Best wishes from the Windsor team!
Negatives
I only rated the food as good because many of the dishes contained pork, e.g. potato gratin, rabbit, etc. It's a shame for people who don't eat pork, because these dishes taste good even without this addition.Positives
The staff is always friendly. The food tastes good. Our stay was nice.Negatives
There are no signs in the sauna with the instructions that you MUST shower before and after the sauna. That you also have to shower BEFORE entering the swimming pool. And the signs have to be huge so that old people can read them without glasses. Since mostly old people go swimming straight from the sauna. Disgusting!!!!!!! That's exactly how they go into the sauna with their swimming costumes on. Please do something about it. Furthermore: in the restaurant: sousses are always missing from the side dish. It would be nice if the chef thought about it. Otherwise the food was good and tasty.Positives
Location is great. Sauna, swimming pool at any time. You feel like a family in the hotel. Thanks for everything, we'll be back.Negatives
The downside is the loss of one treatment day. Arriving on Sunday, people hope to see a doctor on Monday and start active treatment, but we get to the doctor on Tuesday before lunch, so a day and a half of active treatment is lost. Frequent breakdowns of elevators also create inconvenience; it is advisable to install a hose near the toilet with hot cold water for use as needed such as a bidetPositives
Great varied and delicious food.Negatives
The treatment staff are not always friendly. I was once treated quite rudely because I waited outside the wrong room to be treated. They neglected to explain to us that the hotel has treatment rooms with the same numbers on floors 0 and 1. Apart from the one lady from the treatment area, the staff was always friendly and accommodating.Positives
Very central location. I was pleased with service. Excellent treatment. The staff is friendly. Daily cleaning the room was good.Answer from Windsor Spa Hotel
Hello! We thank you for your feedback and next time we will try to improve your stay at the hotel. We look forward to seeing you again! Sincerely, the Windsor Hotel team
Positives
A good basis for treatment. Delicious food. Very friendly staff. Comfortable beds. Very good masseurs. Big pool and a good sauna for beginners)). Ability to create a convenient schedule for medical procedures.Negatives
Very small shower cubicles.Answer from Windsor Spa Hotel
Wir sind dankbar für die hohe Bewertung für unser Hotel. Das Hotelpersonal bemüht sich um einen angenehmen Aufenthalt. Wir freuen uns auf Sie in unserem Hotel wieder. Mit Grüßen, Team des Windsor Hotels.
Positives
We really liked everything. The hotel is close to the springs. Sauna and swimming pool right at the hotel. We are planning to come again in March.Answer from Windsor Spa Hotel
Приветствуем! Благодарим за Ваш отзыв. Мы стараемся быть лучше для Вас. Будем рады видеть Вас снова в нашем отеле! С уважением и пожеланием хорошего дня, команда отеля Windsor.
Positives
The hotel staff is very friendly and responsive.Negatives
We took half board for meals and please note that for dinner, in two weeks, we never prepared a liquid dish / soup /. For older people, liquid food is necessary at least once a week.Answer from Windsor Spa Hotel
Доброго времени суток! Мы искренне благодарны за Ваш отзыв и примем к сведенью Ваши пожелания. С нетерпением будем ждать Вас снова у нас! С уважением и пожеланием хорошего дня, команда отеля Windsor.
Positives
very good central locationNegatives
Not English speaking for a lot of people working in this hotelAnswer from Windsor Spa Hotel
Hello! We thank you for your feedback and next time we will try to improve your stay at the hotel. We look forward to seeing you again! Sincerely, team hotel Windsor!
Positives
Very pleasant stay. Staff friendly. As well as no waiting times before the procedures.Negatives
Some tubs too cool. The temperature should be adjusted better. It should be 37 to 39 degrees where possible.Answer from Windsor Spa Hotel
Sehr geehrte Olga, vielen Dank für Ihr Feedback. Wir würden uns freuen, Sie wieder in unserem Hotel zu sehen. Wir werden Ihre Wünsche berücksichtigen und versuchen, Ihren Aufenthalt später zu einem angenehmen Erlebnis zu machen. Herzliche Grüße, team hotel Windsor!
Positives
Very friendly staff. Short waiting times for procedures.Negatives
Some of the tubs are too cool. A temperature of 37 degrees would be desirable.Answer from Windsor Spa Hotel
Liebe Lydia, wir danken dir für dein Feedback. Wir werden versuchen, alle Ihre Wünsche zu berücksichtigen und Ihren Aufenthalt im Hotel beim nächsten Mal zu verbessern. Herzliche Grüße, team hotel Windsor .
Positives
Very good 👍Answer from Windsor Spa Hotel
Eduard, vielen Dank für Ihr Feedback! Wir freuen uns, Sie wieder in unserem Hotel zu sehen. Mit freundlichen Grüßen das Team des Windsor Hotels
Negatives
It would be nice if the trip to Prague could be offered on the weekend when you don't have any treatments.Answer from Windsor Spa Hotel
Alvina, wir sind Ihnen für Ihr Feedback dankbar und werden uns beim nächsten Mal bemühen, Ihren Aufenthalt zu einem angenehmen Erlebnis zu machen. Mit freundlichen Grüßen das Windsor Hotel Team
Positives
Price-Quality OK, convenient location, friendly staff, delicious foodAnswer from Windsor Spa Hotel
Mikhail, we are grateful for your feedback. We look forward to meeting you at our hotel! We try to be better for you! Best regards, Windsor Hotel team.
Positives
We liked everything. The treatments were good, the staff were friendly and competent. The spa area was large and comfortable. The food was also goodNegatives
The only disadvantage was that the doctor's appointment was a little late. Arrived on Sunday and didn't see the doctor until TuesdayAnswer from Windsor Spa Hotel
Vielen Dank für Ihr Feedback. Wir berücksichtigen das Minus. Beste Grüße, Windsor-Team.
Negatives
Got sick with corona in the SanatoriumAnswer from Windsor Spa Hotel
Уважаемая Валентина, мы желаем Вам скорейшего выздоровления! К сожалению коронавирус существует с нами уже около 3х лет и риск заболеваний есть у каждого человека вне зависимости от времени и пребывания. Будем рады видеть снова в нашем отеле и постараемся приложить все усилия для комфортного пребывания у нас. С наилучшими пожеланиями, команда отеля Виндзор.
Positives
My husband and I really liked it, if we can come to this hotel again next year.Answer from Windsor Spa Hotel
Dear Lyudmila, we thank you for your feedback. We look forward to seeing you again! Best wishes, The Windsor Hotel team.
Positives
Good afternoon, we really like this hotel, this is the second time we have been here. The staff is excellent, everyone is very friendly, helpful, the guys at the front desk are also excellent. The treatment is good. The girls who work in the restaurant are very nice, the workers are all fine and clean. I would like to say that the location of the hotel is also very good. I hope to visit this hotel again. Hi 👋 from New York 🇺🇸 Peace to allNegatives
No negativityAnswer from Windsor Spa Hotel
Уважаемый Павел, мы благодарим за Ваш отзыв. Будем рады видеть Вас у нас снова. Мы прилагаем все усилия для Вашего комфортного пребывания в нашем отеле. Стараемся быть лучше для Вас! С наилучшими пожеланиями, команда отеля Виндзор!
Positives
My husband and I had a wonderful 2 weeks of rest and healing at the Windsor sanatorium. Very friendly staff who do their job with love. Everyone, starting with the administrator of the sanatorium Ivo, Marina, nurses Ivanka, Petra, nurse Marek and others, did their job perfectly. Many thanks to them all. I would also like to thank the wonderful professional massage therapist Radek. And also the chef, who pampered us with very tasty dishes. And, of course, many thanks to all the waitresses of the restaurant, who were very friendly and attentive to everyone!Answer from Windsor Spa Hotel
Дорогая Марина, мы благодарны за Ваш отзыв и искренне рады что пребывание в нашем отеле позволило получить позитивные эмоции и Вы насладились отдыхом. С нетерпнием будем ждать Вас снова! Мы прилагаем все усилия для Вашего пребывания у нас в отеле. С уважением и наилучшими пожеланиями, команда отеля Виндзор!