references
Positives
Reception staff is attentive and responsive. I liked the restaurant, everything was delicious and the choice of dishes was good. The room was cleaned, towels were changed without any problems.Negatives
We paid for the apartment. We received a standard room and a room with furniture storage. We turned to the manager Inga Vodnar. She not only didn’t even come up to the room, but also spoke to us dismissively. We paid, what else do you want???. Put the room in order, no. (without even looking). Refund the difference * the amount is small, I won’t return anything to you * Of course the mood was ruined.
Answer from Windsor Spa Hotel
Уважаемый господин Anatol Jusert! Описание комнаты 44,3 м2, категория апартамент. В ванной комнате душевая кабина. Комната состоит из двух спален, что на сайте https://www.sanatoriums.com/ указано, на странице сверху выделено восклицательным знаком: ! Важная информация! Обратите внимание, что апартаменты в санатории бывают двух видов: с двумя спальнями или со спальней и гостиной. Уточняйте эти моменты при бронировании. Вы захотели вернуть деньги по причине, что Вы не пользуетесь двумя спальнями, не давая предварительно запрос на комнату с гостиной и спальней. Вы получили категорию, которую выбрали при бронировании, апартамент, с чайным набором в номере по цене ниже обычной, поскольку была акция на последний номер. Извините, но пренебрежительного разговора я никогда не допускаю. Я знаю, что комната была в полном порядке и есть. Никаких оснований для возврат денежных средств не было. Все услуги и категорию номера мы Вам предоставили. А Ваше настроение - это уже от Вас зависит. Хорошего дня, С уважением Инга Богнар и команда Виндзор.
Positives
Good afternoon This was our first time staying at this hotel, but before leaving we booked a room for September. What does this mean? We liked everything: - very convenient location - friendly staff / everyone speaks Russian / - wonderful treatment procedures - wonderful sauna and swimming pool - good cuisine - buffet, very varied dishes, vegetables, fruits. - the rooms are large, bright, warm, cleaned daily. What else is needed for proper rest and treatment? Thank you everyone for organizing such a vacation!!!Answer from Windsor Spa Hotel
We are grateful to you for choosing our sanatorium. We always try to make your vacation as useful and best as possible. See you. Best regards, Windsor team.
Positives
We went for treatment in January and therefore spent a long time choosing a place and a hotel (after all, it was winter). Thanks to the company Sanatoriums.com, we managed to do this. Thank you very much for your reliable information and truthful videos, for all the honest pros and cons of each hotel. And for the bonus of free transfer from the airport to the hotel - special thanks! At the Windsor Hotel, where we were treated, we (seniors) felt positive, kind and professional. The wonderful, responsive booking manager Inga treated our request with respect, understanding and helped us; when we turned. Head nurse Yana very competently, quickly and conveniently described all the procedures prescribed by the doctor. Thank you! We don’t know the names of all the medical staff, but all the nurses are just super! Special thanks from us to the restaurant workers! I have experience in resort treatment of the gastrointestinal tract and therefore I know that it is not always possible to agree on having the right diet, for example, everything is only boiled (chicken, fish, vegetables) and every day. But here, in a minute, they understood me and for more than 3 weeks I received what I needed. Thank you very much! Good luck and health to you all!Negatives
I remembered every day I lived at the hotel and could not find a negative. I also always read people's reviews and focus on them. There are no negatives in this hotel today!Answer from Windsor Spa Hotel
Уважаемый господин Слисаренко и госпожа Слисаренко! Мы благодарны за ваш отзыв .Весь персонал отеля Виндзор к вашим услугам мы рады,что вы вибираете нас и компанию Санаториумс,хочеться отметить эта компания самая лучшая в планированию отдыха и лечения.Мы безусловно весьма признательны за ваши оценки.Надеемся,что Вы отдохнули по максимуму.Вы у нас почти месяц на лечении мы рады,что вы довольны. До скорой встречи с вами в нашем историческом санатории и конечно же не болейте к нам в гости приежайте подержать своё здоровье. С уважением администрация отеля и команда Санаториумс.
Positives
We were very pleased. Highly recommended! We'll be back!Answer from Windsor Spa Hotel
Thank you from the entire staff of the Windsor sanatorium, we look forward to seeing you again. Best regards, Windsor team.
Positives
We rate the professionalism, friendliness and helpfulness of both the hotel and medical staff as very positive. Everything seemed clean and the house overall had a bright and friendly appearance. We also found it positive that all treatments took place in-house, which ensured the peace and relaxation that should also characterize a treatment. The location of the hotel on the promenade and the proximity to the springs was also very advantageous for us because we have walking difficulties. We would book the hotel again at any time for a spa stay.Negatives
There wasn't really anything negative for us.Answer from Windsor Spa Hotel
Vielen Dank für Ihr Feedback, das wissen wir sehr zu schätzen. Wir treffen uns gerne wieder. Beste Grüße, das Windsor-Team.
Positives
I liked everything very much. The staff is very polite and friendly. The medical facilities are excellent. Varied food. Thank you all very much! If you manage to visit Karlovy Vary again, be sure to stay at the same hotel!Answer from Windsor Spa Hotel
Огромное спасибо от всего персонала.Мы рады Вас встретим и сделам ваш отдых лучшим в Карловых Варах. С уважением команда Виндзор .
Positives
The location is very good, it is very close to all the colonnades since the hotel is located in the center, the food is varied for lunch, they serve soups, I really liked the meat dishes, there are always fresh vegetables, the staff is pleasant and helpful. I really liked the pool and sauna, everything was very clean. Rooms are cleaned every day, towels are changed at the request of the client. We had a spacious room for 4 people, a large living room and a spacious bathroom. Overall, a very pleasant stay. It’s a pity that in winter it’s cloudy and there’s not enough sun, but we ourselves chose this time of year. Everyone is very pleased. Highly recommended.Answer from Windsor Spa Hotel
Благодарим за вашем мнение и рекомендации .Спасибо,что выбираете нас.С уважением команда Виндзор.
Positives
I would like to thank the staff for the excellent service, the hotel is wonderful, we decided that next time we will book this hotel again. The hotel is located in a very good, flat place, all springs are nearby. No negative feedbackAnswer from Windsor Spa Hotel
Спасибо Вам от всего персонала.Мы рады Вас встретим и сделам ваш отдых лучшим в Карловых Варах. С уважением команда Виндзор .
Positives
Great location, very polite staff, the choice of food was not very large, but quite varied and very tasty, they were always quickly replenished if something ran out. I was surprised that they served ice cream and pastries. The massage was great. The rooms were cleaned very well and requests were responded to immediately.Negatives
There were two shifts of waiters working in the kitchen, so one shift was always very friendly, and the second “not hello to you, not goodbye to me” was annoying.Answer from Windsor Spa Hotel
Спасибо за ваш отзыв и ваше мнение.Минус обсудим с обслужывающим персоналом в ресторане.Примите извинение за поведения официантов. С уважением команда Виндзор.
Positives
The hotel and treatments are recommended! The staff tries to do the best👍Negatives
Expensive parking spacesAnswer from Windsor Spa Hotel
Danke für die Bewertungen und deine Meinung. Wir sind sehr froh, dass sie sich für uns entschieden haben. Für einen Sanatoriumsbereich ist der Parkpreis sehr angemessen. Beste Grüße, das Windsor-Team.
Positives
Nice staff, nice building, good treatments, very central locationNegatives
The food wasn't satisfactory, sometimes you went to bed hungry. There was only tap water to drink, which really didn't taste good.Answer from Windsor Spa Hotel
Danke für die Noten . Vielen Dank für die Wertschätzung der Arbeit unserer Mitarbeiter. Mahlzeiten im Sanatorium Diät Auswahl an Gerichten Großes Abendessen Drei Fleischsorten Beschränkung der Portionen Kein Essen in Buffetform Es ist sehr überraschend, dass Sie nicht gegessen haben, aber Ihre Proportionen angegeben haben. Beste Grüße, das Windsor-Team.
Positives
everything is great, again and again! Thank you for everything!Answer from Windsor Spa Hotel
Thank you for appreciating our work. We will wait for you again. Best regards, the Windsor team.
Positives
Overall we are satisfied and definitely recommend it.Negatives
They don't know enough German for German gestures. Almost only Russian is spoken.Answer from Windsor Spa Hotel
Vielen Dank für Ihre Bewertungen und Empfehlungen. Das Servicepersonal spricht ein wenig Deutsch und Russisch. Vielen Dank für Ihr Verständnis. Beste Grüße, das Windsor-Team.
Positives
If you are going for rehabilitation or treatment, you will have to purchase additional procedures for the proposed package. If you are just going on vacation to walk around the city, try some water, drink beer. This is the place for you. The hotel staff is friendly. I would also like to commend the work of the sanatorium website staff positively. They resolved the issues quickly. Such sweethearts!Positives
The location of the hotel is very good, staff is friendly and helpful. The treatments are very good 👍Negatives
Unfortunately the mattress was not comfortable, it was sagging in the middle. Unfortunately, the signage at the buffet was often missing.Answer from Windsor Spa Hotel
Vielen Dank für Ihre Bewertung Wir freuen uns sehr, dass Sie sich für uns entschieden haben. Das Problem mit der Matratze wurde behoben. Danke.
Positives
We liked everything, it was warm, clean, tasty,...we hope to meet again.Answer from Windsor Spa Hotel
Спасибо за Вашу оценку. До скорой встречи в отеле Виндзор. С уважением команда Виндзор.
Positives
Everything's great, keep it up,,👍Answer from Windsor Spa Hotel
Vielen Dank für Ihr positives Feedback. Wir werden unser Bestes für Sie geben.😊 Beste Grüße, das Windsor-Team.
Positives
location, food, availability of sauna and swimming poolNegatives
1. The towels and bedding were not changed even once in a week. 2. upholstered furniture and carpeting in the room require urgent cleaning!!! 3. A doctor’s visit was scheduled the day after arrival. Procedures to follow. day as the nurse decided? What if they are contraindicated? as it happened - at high pressure - a bath!!! Also, the registration cannot be refused or changed!!! 4. Wishes are not taken into account when choosing procedures.Answer from Windsor Spa Hotel
Уважаемая госпожа Репина! Спасибо за ваш отзыв. 1.Полотенца - в каждой ванной комнате в отеле возле фена находиться инструкция.В которой чётко указано как гость должен поступить если желает чистое полотенце. Постельное бельё ,здесь стоит отметить,что ваше прожывание в отеле Виндзор с 4.12.2023 по 10.12.2023 не включает полую неделю ну всё же если у Вас не было на двери таблички Не беспокоить так такая проблема вообще не уместна.В папке в номере находиться информация до какого времени горничные убирают номера.С вашей информации не меняли раз в неделю ясно,что на двери была табличка Не беспокоить. 2.В номерах от 5 декабря на первом этаже проходят ремонтные работы.После ремонта всё чиститься ...Вы жыли на 113 наверное заметили . 3.Приём врач назначает для гостей заселившихся в воскресенье на понедельник и вторник.Прнять 44 человека,а то и больше это просто не реально . Проблем договориться невозникало а ещё если и состояния здорвья не позволяет принять процедуру так тут и речи нет.Медперсонал у нас высокой квалификации не могу поверить,что могли допустить такую ошыбку. 4.Пожелание.... процедуры только пожеланию Вы можете выбрать на спаресепшн те которые доступны без назначения врача,а всё остальное только по назначению. Выбирайте при заказе прожывание и питание без лечения,а вот лечения покупайте и планируйте на месте процедуры по вашему желанию такая возможность есть и всегда была у нас.Ваш лечебный пакет изучила там просто всё идеально. С уважением администрация отеля Виндзор.
Positives
Thank you!!!!Answer from Windsor Spa Hotel
Благодарим что выбираете нас.С уважением команда Виндзор.
Positives
We liked everything very much, the location is convenient, the food is dietary but tasty, the staff is excellent, and so are the procedures!Answer from Windsor Spa Hotel
Благодарим за вашем мнение.Спасибо,что выбираете нас.С уважением команда Виндзор.
Positives
We stayed at the hotel for the second time and, like last time, we didn't regret it. Treatments were great. Staff very friendly and helpful. Food is like in a sanatorium, healthy and the selection is not particularly diverse, but tasty and very tasty. You'll definitely be full. The hotel has its own parking space, which is also very important in Karlovy Vary. Hotel rooms are large and spacious. The hotel has a sauna and a large pool that are always clean. Fresh towels are always available. We will be back definitely!Negatives
Showers in the room are very small. But you can't have everything either. If someone has a very stable build, they can also shower in the sauna.😅Answer from Windsor Spa Hotel
Vielen Dank für Ihr Feedback und wir freuen uns auf ein Wiedersehen im Windsor Hotel. Beste Grüße, das Windsor-Team.
Positives
My husband and I visited for the first time and we really liked it.Answer from Windsor Spa Hotel
Спасибо за оценки.Очень приятно,что Вы остались довольны отдыхом . С уважением команда Виндзор.
Positives
Everything else is greatNegatives
The cleaning staff don't always put out new towels and bathrobes right away, I had to call receptionAnswer from Windsor Spa Hotel
Спасибо за отзыв и оценки. Извините за такую не приятность.Прооблему уже обсудили с горничными . С уважением команда Виндзор.
Positives
We really liked the hotel, we spent a week there celebrating the New Year. The location is great and the food is amazing too. Medical procedures are beyond praise. I would like to express special gratitude to the reception staff - Veronica, Maxim and Ivo. They are great guys and professionals in their field. They helped us with all our requests and questions. We will happily return to this hotel again. In general, we don’t say goodbye, but say goodbye to the Windsor Hotel.Negatives
Maids' work. Our family occupied 2 rooms, both rooms were poorly cleaned, and the bed in one of the rooms was never replaced during the week.Answer from Windsor Spa Hotel
Спасибо за Вашу оценку. Извините за такую неприятность.До скорой встречи в отеле Виндзор.С уважением команда Виндзор.
Positives
The cleanliness is wonderful, the medical department and the doctor are wonderful, we will come againNegatives
During your stay, you must be able to sit 🪑 two people at a time! Food is an important part of relaxation treatment! It has become better and more diverse! Some people are unhappy and loudly express their displeasure - this spoils their mood and digestion!Answer from Windsor Spa Hotel
Спасибо за ваше мнение и оценки.Минус как понимаете везде и всегда найдётся.Мы стараемся только улучшить для Вас перебывание в отеле Виндзор ну как говориться:Сколько людей,столько и мнений.Благодарим,что выбираете нас. С уважением команда Виндзор.
Positives
very friendly, flexible, helpful crewNegatives
Parking situation is tense: 1. Tip: prepare alternative parking options, i.e. name/show the customer 2. Tip: have a small A3 city map, see city information map, available in the hotel and give it to the customer if necessaryAnswer from Windsor Spa Hotel
Vielen Dank für Ihre Bewertung. Minus wird berücksichtigt. Wir werden Parkpläne mit möglichen Optionen erstellen. Grüße, das Windsor-Team.
Positives
Everything was wonderful, excellent living conditions, excellent staff, procedures, food. All liked it! Thanks everyone!Answer from Windsor Spa Hotel
Благодарим Вас за ваш отзыв.До скорой встречи в отеле Виндзор. С уважением команда Виндзор.
Positives
Thank you very much to all the Hotel Staff, everything was greatAnswer from Windsor Spa Hotel
Примите благодарность от всего персонала.Спасибо,что выбрали нас.С уважением команда Виндзор.
Positives
Thank you very much for delicious and very high quality food! The hotel is in the middle of the colonnade, the location is great 👍. You get the treatments without waiting and the hotel staff is very friendly and helpful. A nice, well-kept and clean hotel. We have been to the Kurhotel Windsor three times and will be back.Answer from Windsor Spa Hotel
Es ist großartig, solche Worte von Gästen zu hören. Vielen Dank von allen Mitarbeitern. Vielen Dank, dass Sie sich für uns entschieden haben. Bis bald. Mit freundlichen Grüßen, das Windsor-Team.