references
Positives
It was a very nice time in Richmond. We would be happy to come back.Negatives
The hotel was probably completely booked and there weren't enough thin varnishes in the wellness area. But it wasn't bad. Everything was perfect for so many guests. Was always clean and pleasant
Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Everything was wonderful, I just want a kettle in my room, I don’t have enough time to drink tea or coffee. The excursions with you are wonderful, special thanks to Elena the BeautifulPositives
Sauna, food is goodNegatives
Last two days there was no spring water in the ground floor, the water in the swimming pool was cold, one pool was closed. The mattress was catastrophically too soft, there was a sports hall and fitness room, which was always available. Many people might want to do general water gymnastics or do exercises in the sports hall, that's just a suggestion. Evenings are boring, can you offer something for vacationers?Positives
We really liked it, 100 percent recommendation.Negatives
The sauna is very small.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Very nice staff and great applications. A beautiful house with historyNegatives
Although breakfast is served until 10 a.m., after 9 a.m. there are no more rolls and there is only one type of bread, and they clean up at 9:30 a.m. The absolute minus is that in a 4 star hotel there are no coffee machines with accessories in the rooms, even a simple kettle is missing. This is normal in every 3 star hotel these days. In this cold weather it would be good to drink a cup of something warm. It was my birthday during the stay and I was expecting at least a greeting card from the hotel, but nothing came. A pity...Positives
Overall everything was very goodNegatives
There was almost no internet in room 404, where I lived. A weak WiFi signal appeared periodically, then disappeared. This is the only negativeAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
Everything was at the highest level! Thank youAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
I was delighted by the design of the sanatorium, the interior evokes the feeling that a sedate couple of the noble class is about to appear, quietly talking to each other about something. Charming! The location of the hotel is excellent: a quiet place, fresh air and opportunities for walking. Advantage: drinking thermal mineral water without leaving the sanatorium. There is also a small swimming pool with thermal water. Special respect to the restaurant staff for the delicious dishes and their variety (assortment), and for the timely, high-level service and delicious coffee! The spa area has a large selection of saunas. Herbal and salt saunas are free therapeutic procedures! The hotel staff is quite friendly and it feels like their work is focused on results. Cleanliness, comfort, warmth, fresh sheets and towels... We had a wonderful holiday with treatment, for which special thanks to all the medical staff. Thanks to sanatorium.com for the excellent information and feedback. A great idea is a transfer service. Already at the booking stage, you feel cared for - they will meet you and take you to the hotel. We thank the driver Alexey for his attentive and friendly attitude towards us during the meeting at the airport and along the way.Negatives
There are no negative emotions. There is a wish: to have an alternative to the “excursion to Prague” service to the “excursion to Karlovy Vary”.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
It was a nice time and everything was goodAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
I'm very satisfied! Thank you for a nice vacationAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
The hotel has a good location in a quiet place next to the river with a large park area. 20 minutes walk to the colonnades or 2 bus stops. Secure parking at affordable prices 4.50 euros per day. SPA with a large swimming pool and various saunas! Quite a varied menu. The hotel has a mineral water spring.Negatives
The balcony in the room on the 5th floor is not intended for use (garbage not collected from the fall and no furniture) Paper table mats in the restaurant with crystal chandeliers make it look like a dining room! The number of staff served does not correspond to the number of guests (we often had to look for a free table and wait for it to be set). SPA: there are no signs indicating the temperature and recommended time of use, the staff does not control the rules for using the Finnish sauna. In the steam, salt and herbal saunas there were no water hoses for rinsing the seats, which does not meet hygiene standards. During the 10 days of our stay at the hotel there were no towels and sheets for saunas, which deprived us of the opportunity to use the SPA services!Positives
A lot of positive things, pleasant procedures, such an attentive doctor and nurses, walking to the colonnade is a huge benefit, drinking water from the source, and walking such a distance. It is difficult to walk, there is a spring in the sanatorium. Restaurant, food, everything I wanted to eat, there was everything, a variety of dishes, meat, fish, salads, pastries, it’s hard to refuse, we ate everything with pleasure! The pool is wonderful, spacious, everything you want, jacuzzi, steam rooms, breathe in chamomile, sit in the salt room - such a great idea, such a warm place where you can socialize and share impressions with health benefits. We had a great rest, took our minds off the outside world, from all our problems, slept on a snow-white bed, a wonderful dream! We really enjoyed it and would love to return.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
Only positive emotions. Excellent service. It was an ideal choice for us. Thank you very much.Negatives
No.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
everything is very good quality and well organizedAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Thank you very much for everything... everything is very cozy, beautiful, very nice staff... the food was great, everything was very tasty, varied, excellent staff... the room was gorgeous, everything was clean... my husband and I had a very good rest. ..I wish everyone a peaceful sky above their heads💖Negatives
One minus, personally for my husband and I... we would like the water in the pool to be warmer... we have vacationed in many places and this was the first time we had such cold water... but everything was great... Thanks to everyone...Answer from Spa Hotel Richmond
Вода в бассейне имеет 29 ° C это на 2 ст. п. больше, чем в плавательных бассейнах, что, к сожалению, является максимумом для соблюдения установленных гигиенических параметров хлорированной воды и ее постоянного качества. Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
Very nice and welcoming kitchen staff. The waiters were very friendly and helpful.Negatives
Unfortunately, our room was only cleaned twice in 6 days, only the floor was vacuumed and the trash was emptied. Dust was not wiped, not even in the bathroom!Positives
Beautiful location.Staff very friendly and helpful.Treatments were great.Food: good selection.fresh and very tasty.Rooms are clean, we were very happy with everything and positively surprised.Very good energy in and around the hotel.We would be happy to come back . Thank you for the wonderful stay.Negatives
Not found.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Everything is great, from parking to check-out. No comments. The food is great, the staff is great, the cleaning is good.Negatives
In the next room, a dog barked and howled loudly; the dog was overcome with melancholy without its owners. The rest of the dogs were well-mannered.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
The sanatorium met all our desires, we got everything we wanted from our stay at the sanatorium. The staff is very friendly and the work is done well. And thank you that sanatorium.com works quickly and is always in touch, there was a small hitch with the transfer, but everything was fine.Negatives
There is nothingAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Negatives
There is no pedestrian crossing of the road, it is dangerous to cross the road. The sink did not drain well. A couple of times I was 5 minutes late for the procedure and was not accepted.Positives
Clean, beautiful resort. Very pleasant and helpful staff. The food is great. Treatments and procedures are at a high level.Negatives
The water in the thermal pool was cold for several days.Answer from Spa Hotel Richmond
Вода в бассейне имеет 29 ° C это на 2 ст. п. больше, чем в плавательных бассейнах, что, к сожалению, является максимумом для соблюдения установленных гигиенических параметров хлорированной воды и ее постоянного качества. Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
Everything was just wonderful!Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
It was absolutely wonderful, from ordering with you to the end of the holiday. We can’t evaluate the procedures, it was only 4 days, but the saunas, relaxation, and everything else were at the proper level. We will use your company for our next order. Thank youAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
Professional applications and very friendly staff. Unfortunately little German, but that wasn't a problemAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
We were at the Richmond Hotel in February 2023. In principle, we really liked everything, the only thing that bothered me a little was that in the sauna and in general the spa department in the evening we had to wait for a place in the sauna or the salt room, but this only means that the hotel was one hundred percent full! The rooms were cleaned every day, the food was also at a high level, the staff at the hotel was mostly friendly. In general, we left a very good impression after a week's stay at the Richmond Hotel, we can safely recommend this hotel!Positives
Wellness, food, locationAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
😁 just have a good holiday. FurtherAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
It was beautiful, everything was fine, thank youAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Very nice hotel, I like the park location, the staff is attentive. Staff attentive to the applications. The rest of the saunas, steam room, bathroom and whirlpool were very nice.Negatives
Food could be a little more varied in the main course, meat more often dry. Main sauna a bit smallAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir werden uns bemühen, unseren Service ständig zu verbessern. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Very friendly staff. Everything was perfect, as well as a variety of food. Thank you. We would like to repeat.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.