references
Михаил Рабинович
05.09.2019
Positives
Excellent location of the resort. Park area, river, silence. The staff's work is impeccable. We will definitely return to the Richmond sanatorium👍✌️
Viktor Hansen
04.09.2019
Positives
Hi all!!! I was pleasantly surprised by the Richmond Hotel. I was practically satisfied with everything since there is something to compare with in Karlovy Vary not for the first time and I lived in different four-star hotels. I want to say that Richmond is the best, I want to mention the masseuse Christina in the pool office is very professional, a good chef when he is at work the food is simple super... If you want a hard massage, I recommend you to Victor’s office, 3rd floor, 1a, and visit the very proper saunas and swimming pool. Still impressed Thanks to all the very friendly and professional staff of the Richmond Hotel, see you again!!!!!!!!!!!!!!!!!!!!!!!!!Negatives
From my side, only the pros and cons must be looked elsewhere!!!!
Валентина Крачмер
03.09.2019
Positives
I am pleased with my visit to the Richmond sanatorium. The bad thing is that the room was hot. The food is excellent. The medical care is good. But some nurses need to be more patient.
GALINA SOLOVYKH
03.09.2019
Positives
Wonderful location, excellent service at all levels, very nice staff always respond to any request! great attitude!! The treatment provided is excellent! Wonderful cuisine!! This is not the first time I’ve been on vacation, I’ll definitely come again!! Thank you everyone for a great holiday!!Negatives
There are no cons!!!
LIUDMILA MARTYNOVA
01.09.2019
Positives
We've been to Karlovy Vary 8 times, this is the best sanatorium! Service, treatment - everything is at the highest level, the 3-course buffet is worthy of an excellent rating, the pool and spa center helped to take a break from the heat! We hope to return in 2020!Negatives
No !
Игорь Ильин
29.08.2019
Positives
Good organization of transfers. You can create a schedule of procedures taking into account excursions.Negatives
No
NATALIA SULDINA
27.08.2019
Positives
In general, everything is fine, the price corresponds to the quality, friendly staff, quality treatment, excellent dietary food, excellent location of the hotel.Negatives
No negativity
Nikolaj Latypov
26.08.2019
Positives
The overall impression is very good: excellent food, excellent work of the staff in the restaurant, excellent location of the hotel, a very pleasant swimming pool with everything that goes with it. Very useful course of treatmentNegatives
It's a pity that there is no special menu for diabetics
Алла Новохатская
26.08.2019
Positives
Excellent location, sufficient set of procedures, no complaints about the shift workers or maids. The food is varied and of good quality. The medical staff is attentive. Only two nurses were negative.Negatives
Compared even to last year, the sanitary condition of the hotel itself has changed, not for the better. A daily check at the entrance to the dining room to see if you have the right to visit it. I didn’t like the massage this year either, the procedure lasts 15 minutes maximum, the quality of the massage is mediocre. Pneumopuncture - this procedure is done perfectly in rooms 1 and 2 and roughly, with strong negativity in room 4.Answer from Spa Hotel Richmond
Уважаемая госпожа Новохатская, Спасибо Вам за то, что Вы отмечали Ваш отдых у нас в гостинице Ричмонд. Для нас примечания наших клиентов очень важны и мы стараемся чтобы клиентом у нас понравилось. Прошу Вас следующий раз Ваши претензии сказать сразу, мы будем на месте решать. Надеемся Вас опять у нас встретить в следующем году. С уважением
Inna Cheinin
23.08.2019
Positives
This is our sixth time at this resort and this hotel. And we can give only the highest rating. Thank you for your help in booking our stay in Richmond. I would really like to get a good price for May 2020. We will wait for the proposal.
Елена Чурсина
22.08.2019
Positives
A nice place. Comfortable. If you get bored with treatment, you can go on excursions to cute German towns.) I was pleased with the opportunity to agree that the procedures should be carried out before a certain hour or on another day if you are going on an excursion. We, and there were four of us, liked it
Ева Иванова
17.08.2019
Positives
Good location (in the park), away from the bustle.Negatives
I was in the sanatorium for 2 weeks; in the first week, some employees gave me underwater massage and Charcot shower, and in the second week, others. The impression was that these were different procedures, they differed so much in duration and quality of execution. In the first week, the underwater massage lasted 5 minutes, Charcot's shower was also so-so, in the second week, the underwater massage lasted 15 minutes and was done very carefully, Charcot's shower as well. This, of course, indicates a lack of control over the activities of the staff and greatly spoiled the impression of the sanatorium. Also, in the pool, one day an employee allowed herself to shout at visitors (!!!?) when they went to swim in the pool, not noticing the sign that it was not open. I was shocked! Well, and, of course, the lack of opportunity to drink normal tea at lunch and dinner is surprising, because... It’s difficult to call what was offered from the barrel tea.
Marina Kozhevnikova
17.08.2019
Positives
Welcoming and friendly staffNegatives
Lunch started early Excursions end later than dinner When going to the airport, the driver didn’t know who to pick up and took other people away
Olga Kaisarova
13.08.2019
Positives
The impressions were very good. The room was surprisingly a double deluxe, although we had booked a single room. The service staff is polite and attentive. The procedures take place exactly on time, honey. staff at the proper level. Special thanks to the kitchen staff, the food was varied and tasty. My impression of the hotel is very positive. I'll be glad to visit again.Negatives
There are no downsides for me.
Mikhail Makhlis
13.08.2019
Negatives
I never imagined that resorts of this level do not have air conditioning in their rooms. It’s a shame. I will never come again in the summer.
INGA Morgenstern
12.08.2019
Positives
I enjoyed my stay in Richmond! Nice interior, large comfortable rooms. Excellent wellness center. The park around the hotel is suitable for long walks. Balanced and tasty nutrition. Special thanks for the wonderful birthday roses!Negatives
The cuisine in Richmond corresponds to 4****, which cannot be said about drinks; for lunch and dinner there is only draft tea and water - this is a big minus.
mikhael erikhov
12.08.2019
Negatives
1 received a room of a lower category than we paid for 2 at the reception the answer is always no to any request a. no umbrella c. change dinner for lunch no, go and agree in the kitchen 3. we don’t eat meat separately, only fish, so we went without dinner several times On 30.7 raw carp was served and on 31.7 it was cooked and served again. For breakfast they served the remains of yesterday's dinner. 9.8 there was cold water for baths that it was impossible to take it, but no one returned the cost of the procedure, etc. they wanted to meet with a representative of the management, the answer is no shame and shameAnswer from Spa Hotel Richmond
Уважаемый господин Ерихов, Спасибо за Ваш отзыв, все проблемы наших клиентов для нас очень важны. Как Вы точно знаете, мы Вам объяснили, что Вы получили категорию номера, которую Вы купили. Мы старались Вам пойти навстречу, но заселённость нашей гостиницы большая и так не было возможно вам дать категорию на много выше чем Вы купили. Жаль, что Вы официантам или повару в ресторане не сказали Ваши желания про еду. Коллеги стараются всегда найти блюда, которые для Вас удобны. Думаю, что Вы помните наш разговор в главном зале у рецепции гостиницы, где мы договорились выйти на встречу с изменением блюд в день когда Вы уехали на поездку. Желаю Вам всего доброго. С уважением
Елена Журавлева
10.08.2019
Positives
Excellent health path, convenient location of the source (in the hotel), liked the park at the hotel, a large number of excursions and the ability to arrange them right at the hotel.Negatives
It's sad that hotel guests smoke on site (especially on the balconies) and the smoke goes straight into the room...
соледад джабраилова
09.08.2019
Positives
Thank you to the site for your help in hotel and transfer registration. You have greatly simplified all registration procedures and provided truthful and comprehensive information about the hotel. I hope to see you again on your pages.Negatives
Please make the entire hotel park area non-smoking
Elena Shteinberg
08.08.2019
Positives
Sanatorium in the forest 15 min walk to the springsNegatives
It cost me a lot of nerves and health, and I am a diabetic, to get a normal room to stay in. In the future I will not book through your website
Андрей Малеев
07.08.2019
Positives
Good location. Availability of own treatment base. Responsible, professional staff of the sanatorium. Daily free swimming pool and sauna. Flexible approach to scheduling procedures.Negatives
Lack of an individual approach to creating a nutrition plan for patients with diabetes. Poor feedback from the attending physician.
Ludmilla Pfennig
04.08.2019
Positives
Spent 10 days in Richmond. To say that you were satisfied is not enough. Excellent service, attentive and friendly staff, wonderful location. Good medical facilities and well-organized treatment process. The food at the Richmond sanatorium hotel is 5+. We plan to come again.
Klaus Hüsing
04.08.2019
Positives
Wonderful treatment again at a very reasonable priceNegatives
No
Anna Yampolskaya
01.08.2019
Positives
I liked everything - the food, the treatment, the work of the staff.Negatives
Bad employees during the bubble bath procedure. It feels like you come to their home and they are doing you a favor. I asked her to make the water warmer, she promised, but she didn’t come, so in order not to catch a cold, she had to get up in the middle of the procedure and leave. The neighbor said that she also stopped attending this procedure altogether because of the unworthy work of the staff. And one more minus, it concerns Sanatoriums com: when booking, they were promised a free excursion to Prague. Upon arrival, it turned out that it was held on Thursdays!!! This is extremely inconvenient, because each procedure is paid for and you don’t want to miss it. All the vacationers who came from other companies safely left for Prague for free on Saturday, and only we from Sanatoriums, as poor relatives, did not have this opportunity...
MARIA MARUNICI
30.07.2019
Positives
I am from Ukraine, for the first time I vacationed in Karlovy Vary from 07/14/2019 to 07/27/2019. I chose a sanatorium for a long time, read the reviews myself and chose Richmond and was not mistaken. The medical facilities are excellent, all the staff (doctors, nurses, housekeeping staff, cooks) are friendly. The food is varied and very tasty! Nice spa center. And special thanks to sanatoriums.com for the excellent organization of the holiday!Negatives
I didn't see any cons.
Ludmila Klöpfer
24.07.2019
Positives
Absolutely satisfied with everything, thank you very much.
Elena Ermakova
24.07.2019
Positives
The worst massage of all the sanatoriums in which I had a chance to relax: first a lazy young boy in room 1, then in room 2 - something unimaginable, chaotic movements and also lazy, then... I just stopped goingNegatives
The waiters and reception are very kind
Tatjana Nohle
22.07.2019