references
Svetlana Granovska
16.01.2024
Positives
My favorite Richmond - at any time of the year for many years - I like everything, there’s nothing to complain aboutNegatives
No
Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Wladimir Schneider
14.01.2024
Positives
Everything is very well organized, from arrival to departure everything was great. Once again a big thank you to the entire teamAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
doris siebelist
12.01.2024
Positives
We really enjoyed it and would be happy to do it againAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Ursula Friedrich
12.01.2024
Positives
Very nice staff and the treatments were greatAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Irina Dubinchik
11.01.2024
Positives
The hotel is excellent. Very clean and super nice personnel. Food is delicious. Entertainment is fine. The location is excellent, maybe, just maybe a little bit far from the city center, but it is not a problem at all.Negatives
I would suggest having a little better GYM at the hotel location. There is a GYM somewhere in the hotel, but when i found it, it was closed. I suggest having an open GYM without hesitation to get the key from the front desk. I dont even know what is inside the GYM room since I was not able to go. However, if it would be open, I would go.
Andrea Hempel
10.01.2024
Positives
They make every effort at reception, even though it was very busy at Christmas. The chef tried very hard to explain his food, which is nice. The food was well presented. At the bar in the anteroom of the dining room, every effort was made to make the afternoons and evenings outside the buffet as pleasant as possible for guests, young and old. The parking manager tries very hard to place the cars well and helps with the luggage, even the man in the wooden house with the dog comes out when he notices that someone is having difficulty parking. I was sick for 3 days and got well again relatively quickly in the hotel, thank you for the quiet room 539 The relatively young waitresses are very nice and helpful.Negatives
During the treatments I often had the feeling that I was doing work, just being here. I don't ask that anyone speak German, just gestures and facial expressions (non-verbal) were enough to know that I was actually unwanted. Except: the two women waxing my hands were very, very nice, then you're happy to give a tip, but above all you're happy about a nice stay.. The woman at the whirlpool (bathtub) makes a face as if she doesn't like doing her job. Except: the little physiotherapist, who has some Asian elements in his back massage, he knows a lot about his subject. Another case: I once came to another physiotherapist (large growth) in normal clothes because I couldn't manage to put on my bathrobe after the walk. I was treated like a criminal as soon as I walked in and he said the word "bathrobe." I should go into the next room and take off my clothes. The room was dark and I turned on the light first. When he saw this, he scolded, turned off the lights and said it was his place of work... I spun on my heel without saying a word and left the premises without the massage I had paid for. The service in the dining room: A blonde, slim woman about 55 years old scolded me loudly in Russian when I sat down at a place that didn't have a place setting. All the people looked at me. The next day I went to her and said: "You don't need to speak Russian to me like you did last night, I speak German and so does she. I didn't respond to her loudness. No comment from her. You notice pretty quickly that the older waitresses have their regular customers, and they are nicer to them than to the others. Once, because I was sick, I wanted to fill my thermos with hot water. There was a big fuss, again in front of everyone and loudly saying that I couldn't just do something like that, I had to ask. The older colleagues take things out because they have been working in this hotel for so long. I once heard that you should treat your guests courteously if they are nice to you. Long-time guests also regret that the Hotel Richmond has deteriorated, as has the food and service. It was my first time there, I can't judge. Given that it was Christmas and everyone wanted peace, I wonder what it's like there at other times. Sorry, but you asked me for my opinion. I was there from December 22nd. -December 27, 2023 in Richmond I think the hotel deserves to be talked about well and the hotel to make a name for itself. And the potential is there! There are a few who spoil the reputation and thereby destroy the efforts of others. I've moved around the world a bit in my life. The time of socialism is long over in the Czech Republic, there is nothing to rest on, every day is a new challenge that is worth it. Best regards Andrea Hempel.
Oleg Zyryanov
09.01.2024
Positives
Many thanks to the staff of the entire hotel. We celebrated the New Year very well, I would especially like to note the work of the kitchen, everything was very tasty, everyone was very polite. This is the third time we have stayed at this hotel.Negatives
but unfortunately, I would like to note one minus and I hope that they will pay attention to this. We lived on floor 3A upon arrival, our room was unclean and throughout the week, unfortunately, they did not vacuum or wipe off the dust even once. the room had a completely new shower, but it was still dusty. We also couldn’t use the refrigerator because it was dirty. This was the only negative of our stay at the hotel. Of course, we will come again, but I would like such little things to be taken into account too.
Bakhyt Mussayev
08.01.2024
Positives
We thank our beloved Sanatoriums for your support. We thank the entire RichmondParkHotel team, Ksenia, a very attentive doctor, a professional in her field. Starting from the reception, the service is very, very friendly. Medical care and attitude towards vacationers is at an excellent level. The food served in the restaurant is beautiful, tasty, the cooks are very attentive, nice, always with a smile. I wish that they always maintain the given level.Negatives
For some reason, one young waiter girl almost took the plate from under her nose by force, running, running, she was always in a hurry, I think she is a good person, but she almost doesn’t have enough patience. We come from afar to relax, and this must be taken into account. I think we need to have a conversation with such young people.Answer from Spa Hotel Richmond
Thank you for your feedback. We will continue to try to improve our services. Have a nice day, Marketing Department Parkhotel RICHMOND.
Juri Weber
07.01.2024
Positives
Parking on site Swimming pool, sauna Quiet locationNegatives
Sauna far too small for menAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Knarik Koutoudjian
07.01.2024
Positives
Everyone is happy, clean, warm, tasty.Negatives
NoAnswer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Helmut Renner
07.01.2024
Positives
the overall impression and service as stated.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Irene Hollmann
06.01.2024
Positives
Have been to this hotel several times and will definitely come back!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Olga Boxberger
04.01.2024
Positives
Beautiful New Year's Eve and New Year's Concert (Free)Negatives
It's a shame that if you're in the hotel over the holidays, the treatment is reduced by two, despite full payment.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Alexander Ryndin
03.01.2024
Negatives
We booked two rooms for our family. Our children have come from other countries for our Christmas Eve together. According to the hotel information, a dog is allowed. Nowhere does it say that there are areas that you are not allowed to enter with your dog. It might not actually be a problem if they had told us POLITELY. In our case it was all completely different. An older white-haired lady from the restaurant was completely rude and unfriendly. Although we booked with Christmas dinner, we didn't get a festive table. We got a table in the bar that was totally dirty. We had to wait quite a long time for cutlery, even though the restaurant workers
Igor Kalmykov
30.12.2023
Positives
Everything was good and we'll be back.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Olga Dubrovskaya
30.12.2023
Positives
Only positive feelings, everything was beautiful!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Hans Müller
28.12.2023
Positives
Good value for money, very friendly and accommodating, good hotel location, easy walk to the center. Recommended!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Michael Bertullies
28.12.2023
Positives
We have been guests of the hotel for several years and can highly recommend itAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Irina Chudnovskaya
26.12.2023
Positives
Everything is perfect, as alwaysAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Haak Dmitriy
26.12.2023
Positives
We were greeted warmly and warmly, and the service in the restaurant was friendly. Everything is delicious, quiet, calm, beautiful. There is a room for kids, which was nice. Live music, a beautiful Christmas tree, a gift from the staff. It’s a medical hospital, but it’s good that you don’t feel like you’re in a hospital. I came with two children, then to bring my husband with problems in his legs, I think we will return, thank you for a good vacation. I posted a good review on my Instagram. 😊Negatives
There is no good parking, the car was parked on the side of the road covered in branches and leaves, but you still have to pay, it’s not substantial. The girl who prepared my bath reacted unpleasantly about my Muslim swimsuit, tried to restrain herself from making comments, but sighed and shook her head)) I think I could have taken it off, but I wanted to make a video for Instagram)) The girl helped me with the video. There was no cleaning lady every day, 1 time for 3 nights and 4 days. Maybe because we didn’t leave a tip on the first day 💁🏼♀️ She opened the door without asking, even with a “do not disturb” sign, to pick up the trash and to clean up after us, even though we hadn’t checked out yet. I was not interested in whether cleaning was needed, although we have a 1.5 year old baby. Please make a selection of rooms based on the number of people on the website, since I booked a child, but we got a room without an extra bed, and I, relying on the fact that everything was taken into account, didn’t look and we all had to sleep together all this time and we didn’t get enough sleep. At first I asked to change my room, but there was no room. It's a pity that on weekends you don't have treatments, at least massages. The salt and herbal saunas were simply warm, neither chamomile nor salt felt like you were just sitting in a room. I would like a small pool for children. There is no relaxing music during procedures, some incense may be used during a massage, this is also calming*. This is with an asterisk, as a wish 🤗
Yulia Nikolaeva
24.12.2023
Positives
We visited the Richmond Hotel 4 times. And as always, we were very pleased. Wonderful, attentive medical staff. Nice women cleaning the rooms. Excellent home cooking and wonderful, always smiling women who work in the restaurant and love their hard work!!!! I'm surprised at some of the negative reviews, what else do people need!!! The hotel has everything you need for a relaxing holiday with excellent treatment. Wonderful spa center, swimming pool, saunas. Not very close to the center, but for people who like to walk it will be nice to leisurely walk through the forest and breathe in fresh air. As always, sanatorium.com is top notch. Clear information, attentive attitude, immediate assistance. The transfer was very well organized. Thank you everyone for a wonderful vacation!!!!!
Heinz-Josef Nilyus
24.12.2023
Negatives
So the following things struck me (my opinion!): 1. the swimming pool is simply too small for the size of the Richmond, especially when the hotel is full. 2. the shower and bathtub combination in our apartment is simply too high for people with physical limitations. There is no separate shower. 3. There were problems with communication in some areas. I don't expect German, but a hotel of Richmond's caliber should at least offer some English as an alternative. 4. Lots of stains in the room, wallpaper that is peeling off, scratch marks, doors that don't close...
Tatjana Heizenröder
24.12.2023
Positives
Very friendly staff, whether at the reception, at the meal or during the treatments, top! Very well rested, nice hotel, I'll be back.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Fredy Köster
24.12.2023
Positives
I am very satisfied at the Richmond Hotel.Negatives
In the swimming pool, more care needs to be taken to ensure that people shower before people go into the water. This is very important.Answer from Spa Hotel Richmond
Thanks for your review. We will strive to continually improve our service. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Nikolai Jakubauskas
23.12.2023
Positives
I liked everything, polite, friendly staff, delicious food, park next to the hotel.Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Viktoriia Marenych
22.12.2023
Positives
We choose this sanatorium for the excellent quality of services. Excellent cuisine, helpful staff. This is a great option for anyone who loves hiking. We will definitely come back again!Answer from Spa Hotel Richmond
Thank you for your feedback and we look forward to your next visit. Have a nice day, Marketing Department Parkhotel RICHMOND.
Sergei Tschernjajew
20.12.2023
Positives
Everything was great, I can only recommend it!Negatives
We are sick after coronavirusAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Irma Trotner
20.12.2023
Positives
Good afternoon, dear Ladies and Gentlemen, we liked everything, this is not the first time your husband had a 70th anniversary, we are pensioners with small incomes, we asked in advance for a standard room, for example, like 206, they gave us a corner room, a cold wardrobe in room 210. We have booked a request for April 7 again, please contact you with understanding Thank you
Jakob Keim
17.12.2023
Positives
Everything was perfect!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Anna Grusinski
17.12.2023
Positives
Great hotel! Staff is friendly and helpful. Food tasty. We liked everything. We recommend.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.