references
Vadim Repp
01.01.2022
Positives
my wife and I stayed in this hotel for 4 days, I really liked everything,
Answer from Spa Hotel Richmond
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Peeter Kutsar
24.12.2021
Positives
Thank you very much. I liked everything very much. Very friendly staff. Delicious food. Decent treatment. Good rest.Negatives
There are no cons.Answer from Spa Hotel Richmond
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Sergiy Mykhaylovskyy
23.12.2021
Negatives
Pillows and mattress need urgent replacement; it is impossible to sleep; the quality of treatment is deteriorating rapidlyAnswer from Spa Hotel Richmond
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Sergej Kartaschow
23.12.2021
Positives
Hello, I just want to say a huge thank you for all the conditions provided for rest and treatment. Everything was at the highest level, starting from the visit to the doctor, the prescribed procedures, the procedures themselves, very friendly and kind staff who knew their stuff. About nutrition, that's a separate conversation. Czech cuisine has always been famous for its delights, and it justified itself. Special thanks to the chef and staff, who did their job with dignity throughout the entire time. Providing three hot meals a day, maintaining order and cleanliness. It was also possible to visit the sauna and swimming pool every day, where everyone, at their own discretion, could additionally do a set of procedures for themselves, starting with a mineral pool, a jacuzzi, different types of saunas, and a swimming pool, without any inconveniences or restrictions, in our difficult times , all people found compromises and understanding. And the staff monitoring the order and condition of all acceptable standards was always in place. Thank you all very much for the rest and treatment provided. Happy holidays to everyone, health, success and prosperity. I promise to visit you more than once, only now not just once.Answer from Spa Hotel Richmond
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Irma Kail
22.12.2021
Positives
It was very nice to find out that we were getting another Waucher. I really enjoyed it and would come again. LGAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Aleksandr Panov
21.12.2021
Positives
Despite our short stay, we liked it. Caring and attentive medical staff. Good food and service. Despite the distance from the central colonnade, we enjoyed going to the colonnade to drink water. We wish you further prosperity. We hope to visit this hotel again.Answer from Spa Hotel Richmond
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Bernard Coquet
20.12.2021
Positives
Thank you very much to Sanatoriums and the entire team of the Richmond Parkhotel for two weeks of excellent relaxation and treatments. Everything was at a decent level. We vacationed with our pet, a cat.Answer from Spa Hotel Richmond
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Alexander Kohl
20.12.2021
Positives
All is wellNegatives
NoAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Tatjana Linger
19.12.2021
Positives
Very nice hotel. Good food. Highly recommended.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Waldemar Starkloff
19.12.2021
Positives
We stayed at the Richmond Hotel from 08/30/21 to 09/10/21. The hotel is located in a green area about one and a half kilometers from the center, a leisurely walk of about 15 minutes. We lived in room number 320, a room with a balcony, overlooking the mountains, the air was crystal clear and fresh. The hotel also has parking spaces for an additional fee. Magnificent Wellness area: Beautiful swimming pool, jacuzzi with hydromassage, thermal bath, contrast bath, Finnish sauna, steam room, herbal, salt, infrared And it's all freeNegatives
When prescribing the procedures, the doctor prescribed four massage sessions for me, the first session went great, the second session was noticeably worse, but the third and fourth went nowhere at all, there were only strokes, the masseuse constantly, openly hinted that no one appreciated her work, although the procedures had already included in the price! What happens, I also have to pay separately for each procedure? In this situation, next time it’s easier to refuse procedures and spend time in the zone. In this situation, next time it’s easier to refuse procedures and spend time in the spa...Answer from Spa Hotel Richmond
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Willi Strasser
18.12.2021
Positives
very goodAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Alexander Tamarin
18.12.2021
Positives
Recommend to come again and againAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Sergej Ott
14.12.2021
Positives
Wonderful vacation. Everything good has already been said many times and it’s hard to add anything. Everything is really wonderful. Thank you for a wonderful holiday during this difficult time, for your hospitality and kindness. We'll definitely come again.Answer from Spa Hotel Richmond
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Irma Trotner
12.12.2021
Positives
Good Evening, everything is fine, there was a problem with the massage, but when I went to the doctor, they changed the massage therapist and everything is fineAnswer from Spa Hotel Richmond
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Peter Heinrich Bijok
12.12.2021
Positives
Location very niceNegatives
Hotel staff were unfriendly with a few exceptionsAnswer from Spa Hotel Richmond
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Yevgen Filipovsky
11.12.2021
Positives
Everything is great, the staff is polite and attentive, the SPA and treatment are wonderful. We will definitely come again!!!!Answer from Spa Hotel Richmond
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Raluca Tudose
11.12.2021
Positives
Все было прекрасно!Answer from Spa Hotel Richmond
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Anton Walinger
09.12.2021
Positives
Everything is just great. We have already been to this sanatorium five times, and we are planning again next year. We feel like we're coming home. The staff, food, treatment, just great.Negatives
I don't rememberAnswer from Spa Hotel Richmond
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Tatjana Gazaryan
06.12.2021
Positives
My husband and I came to Richmond for the first time! We liked everything! hotel, treatment, swimming pool, -men's sauna is separate, women's sauna is separate, and there is a shared sauna in swimsuits, this is very, very good!!! Thanks for the delicious food. All procedures are close to each other. Thanks to our doctor Vykhrystenko Kseniia, thanks to her for prescribing the right procedures for us! Thank you to all the staff at Richmond!!! We met some very nice people here and hope to meet again at the same time next year! Thanks also to the Transfer company! My husband and I want to come again next year and recommend it to all our loved ones!Negatives
I want tea for dinnerAnswer from Spa Hotel Richmond
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Andreas Linker
06.12.2021
Positives
Everything fineAnswer from Spa Hotel Richmond
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Natalia Wolf
06.12.2021
Positives
Thank you so much to the staff for the service, the wellness is just super, the vacation was a success.Negatives
The tables in the dining room were not regulated; there was always a search for free space.Answer from Spa Hotel Richmond
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Violetta De Neef
06.12.2021
Positives
Very tasty and high quality food, the staff is generally friendly. The room is very comfortable and has air conditioning. The treatment is also normal. Beautiful location of the hotel. Luxurious excursions from sanatoriums. Cozy, quiet hotel. The spa center is very spacious and multifunctional.Negatives
Very aggressive parking attendant. Yells loudly at customers. Almost gets into a fight. A restaurant employee kicks customers out by the collar and shouts loudly at the entire restaurant if she arrived 2 minutes early. This employee is just terrible!!! He terrorizes people and does not allow them to eat in peace. Nobody explains anything at the hotel. Ordinary tourists help (where to go and what to do) It’s very, very cold in the bathroom. The radiators in the bathroom don't work. The massage therapist works according to his mood. The hydroxer broke down and they couldn’t fix it for a week. Procedures were constantly postponed because of this. Internet is not working well. The spa center is good, but sometimes the water is not fully heated. Sometimes the water in the pool and jacuzzi is very cold.Answer from Spa Hotel Richmond
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Viktor Gibelhaus
06.12.2021
Positives
Everything great!!Answer from Spa Hotel Richmond
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Viesturs Lipsts
06.12.2021
Positives
no language issuesAnswer from Spa Hotel Richmond
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Tatjana Lorenz
06.12.2021
Positives
The Richmond sanatorium is located in a huge park and is an excellent opportunity to practice Nordic walking. The main street of mineral water springs is just a 15-minute walk away. The staff is mostly friendly, only a small comment to the room cleaners. The food and service in the restaurant are good. The treatments are excellent. But the most wonderful thing about this Spa & Wellness resort.Answer from Spa Hotel Richmond
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Viktor Gorokhov
05.12.2021
Positives
Nature, care, cure, food.Answer from Spa Hotel Richmond
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Tatjana Maier
05.12.2021
Positives
there is an opportunity to walk on flat groundNegatives
A little far from the centerAnswer from Spa Hotel Richmond
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ARTUR SCHRÖDER
02.12.2021
Positives
HELLO EVERYBODY. Familie Schröder. From 11/21/21. to 30.11.21 We rested in KARLOVY VARY sanatorium Richmond. We arrived at 14.00. We were met and shown a parking spot. I liked the service right from the very beginning. The girls at the reception greeted us with a smile. They explained what and how. We got room 204. Spacious, clean, comfortable, everything suited us. After 2 hours we were met by a nurse. We received the procedure on Monday. And on Tuesday we met with the doctor. She was kind, attentive, listened to us, and made us appointments that we ourselves desired. We were in Karlovy Vary for the first time. We were in Marianske Lazne 7 times, so we know why we came. And on the same day we went for procedures. Miroslava gave me a massage for 4 days. I was pleased with her: she’s smart, attentive, and it’s immediately obvious that she’s taking her place for a reason. The girls gave gas injections with love and did not hurt. The restaurant served delicious food, friendly and helpful staff. Big respect to the chef. On the floor where the rooms are: 204,,205,,206,, The rooms were cleaned by a thin, very conscientious woman 👩 apparently it was her floor that was always clean and tidy. An excellent pool, a pool with thermal water, well, everything. Thank you very much to all the staff! Many thanks to Sanatorium.com. Elena and Svetlana were always with us in touch with everyone’s health, family well-being and success in work. WE WILL COME AGAIN AND AGAIN. WE WERE SATISFIED! Best regards, Schröder.Negatives
There is no negativity, and we think there won’t be any in the future.Answer from Spa Hotel Richmond
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Andrea Schleichert
30.11.2021
Positives
Very nice and quiet location. Pleasantly quiet climate in the house. Very good and varied choice of food. Very good price-performance ratioNegatives
Unfortunately, communication is mainly possible in Czech or Russian and ordering drinks with food is difficultAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Waldemar Metzger
30.11.2021
Positives
This was our first resort vacation. We were very pleased. Everything was 100%. from the first minute of our arrival at the sanatorium until our departure. all the staff were very friendly. All questions and wishes did not go unnoticed. The treatment and nutrition were also excellent. Huge selection of excellent quality dishesNegatives
We didn’t find anything negativeAnswer from Spa Hotel Richmond
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