references
Wilhelm Sommerfeld
14.02.2020
Positives
We were very satisfied, the course applications were very good! The food tasted excellent, varied! Savings area also very good! We were very happy with everything!
Sergiy mykhaylovskyy
11.02.2020
Positives
We have been coming to your hotel for more than one year. We are happy with your holiday. Especially the SPA area. We are satisfied, thank you. We hope to see you again.Negatives
Unfortunately, there is no outlet for a hair dryer in the bathroom. And the hairdryer available there only dries, but does not allow you to style your hair. And the room is dark, poor lighting. But I think there are more advantages.
GALINA SHAKHOVA
10.02.2020
Positives
The accommodation was excellent after moving to the 5th floor.Negatives
Eternal repair. Noise, dust. Last year we prepared two types of cereals for breakfast and baked pancakes. This year one type of porridge is oatmeal. We have never cooked pancakes. The fish fillet is of very average quality.
Oleg Khrebtov
05.02.2020
Positives
Overall great, there were some minor issues that were resolved through joint efforts.Negatives
Repair of the Sanatorium during your stay.
Наталья Труфанова
03.02.2020
Positives
The location of the sanatorium is in a park area. High quality of procedures and excellent attitude of medical staff. Tasty food.Negatives
Room cleaning is poor quality. There are cobwebs on the ceiling in the corners, which is very unpleasant; the dust on the dressing table is not wiped off. If you don’t come straight away for breakfast or lunch, the tables are not cleared, the dirty tablecloths are not laid (this is not the case for dinner).Answer from Spa Hotel Richmond
Спасибо за ваши комментарии, с которыми мы будем обращаться, чтобы улучшить наши услуги. Отдел бронирования Ричмонд
Iurii Kozyrev
02.02.2020
Positives
I liked everything, thank you!Negatives
The soundproofing of the walls on the last day was darkening, they accommodated people who were noisy at night...
Richard Kapp
02.02.2020
Positives
Nice staff, balanced food, very good locationNegatives
No discount due to renovation work, long waiting times for the elevator
Waldemar Renschler
28.01.2020
Positives
Well, it was very good. No matter what, it was great. Just the evening was boring, no dancing, no concert!
Vladimir Nicolaev
28.01.2020
Positives
I would like to thank you very much for a lovely stay at the Hotel Richmond. We were there from December 18th to 27th. Cozy apartments, delicious wine dinners and a wonderful swimming pool with sauna for every taste are everything we need to spend a great time with our family.
ANDREY LARIONOV
27.01.2020
Positives
As always, the beautiful nature of Karlovy Vary, walking from the hotel along the Goethean Stitch, magical water from the springs, competent doctors in the sanatorium, a good range of procedures, an excellent SPA center, efficient reception, professional waiters, musical evenings in the bar twice a week. I really liked the massage therapists in the office on the 1st floor near the pool.Negatives
During our stay from 01/08/20 to 01/22/20, only the first three days the heating was turned on in the room, from 5 am for one hour, and at 15-00 also for one hour. The room was cold and not comfortable, especially after the procedures. Pneumopuncture in the room. number 4, a young unfriendly nurse, the quality of the procedure depends on her mood. Although Pneumopuncture is always a roulette, with one appointment, they give injections at 10 points, then at 14-16 points. The food has deteriorated a little, breakfast plates began to be set to small dessert plates, and the cheese plate became slightly poorer. One shift of cooks from 01/13/20 to 01/19/20 prepared more delicious and varied salads and side dishes; during the second shift, only chopped and boiled vegetables. Everyone's meat was delicious. Soup, as you come across, there were some very tasty cream soups, and there were some that weren’t. The standard beef broth with vegetables was too salty almost every day.Answer from Spa Hotel Richmond
Спасибо за ваши комментарии, с которыми мы будем обращаться, чтобы улучшить наши услуги. Отдел бронирования Ричмонд
veera spakova
26.01.2020
Positives
"Richmond", as always, met all our expectations! Excellent location, quality of procedures received, delicious food, impeccable work of the entire hotel team, hospitality... everything deserves only the highest praise, thank you very much! Special thanks to the website sanatoriums.com, we will definitely book again!Negatives
We didn’t look for any cons, everything was great.
Alexey Nazarenko
23.01.2020
Positives
We'll come back to you again. Excellent price/quality ratio.Negatives
Room 443. In the bathroom the water in the sink does not drain well. The slope of the floor in the shower is not done enough - the water spreads across the entire floor before exiting. You have to wash close to the wall. Periodically (rarely) there is a clicking sound in the table with the refrigerator, quite loud and sometimes at night. Request for TV - arrange TV channels in groups according to language, it is not convenient when they are on different numbers. The breakfast menu is varied, but during the stay it never changed in composition.Answer from Spa Hotel Richmond
Спасибо за ваши комментарии, с которыми мы будем обращаться, чтобы улучшить наши услуги. Отдел бронирования Ричмонд
Larisa Luniakova
22.01.2020
Positives
We booked a stay without treatment, so we cannot evaluate its quality. The fact that we chose "Richmond" for the second time confirms the positive assessment of this sanatorium. All the best and prosperity.Negatives
We booked a stay without treatment, so we cannot evaluate its quality. Unfortunately, the quality assessment gradations clearly lack the “difficult to answer” characteristic. .
Sergei Shantorin
22.01.2020
Positives
We were at the sanatorium on New Year's Eve. I really liked it! Interesting cultural program, festive atmosphere! And most importantly - silence! The festive fireworks only briefly interrupted it. I highly recommend a New Year's trip to those who are tired of chaotic and long fireworks displays. Very nice staff, speaking Russian. The rooms are clean. I really liked the treatment, especially the classic massage (almost Soviet school). The food is amazing, thanks to the chef and all the staff! I highly recommend it to everyone who appreciates coziness, comfort and silence!Negatives
There just wasn’t enough hot boiling water to make tea during lunch and dinner. The restaurant served ready-made tea, which tasted very different from our usual one.
Юрий Опрюк
20.01.2020
Positives
There was little positive. Price.Negatives
Hotel 6 times. And probably the last one. The last three times were chronic repairs. There are workers everywhere, dirt, pipes, cables and open doors to the street. No peace. People get colds. (including my children). They thought of installing hand sanitizer after 10 days. There are many sick people in the hotel. The quality of food has become worse (especially hot dishes - they are made from cheaper products and are often not tasty at all. In recent days, the thermal water has been turned off. The hotel is like on an island - not a single pedestrian crossing. People run across the road like hares - they wait for an accident and then they will draw. First they put us in rooms where renovations began the next day. They barely moved them. Apart from air and water, everything else is negative. And renovations need to be well planned, close the hotel and do it quickly. And not torment clients with dirt, noise and lack of comfort (for him money was also paid).Answer from Spa Hotel Richmond
Мы приносим свои извинения за ситуацию, которая возникла в результате запланированной частичной реконструкции отеля. Отдел бронирования Ричмонд
Ирина Щерба
17.01.2020
Positives
Wonderful Christmas and New Year celebration! Wonderful concerts!Negatives
No
Marina Chernyatyev
14.01.2020
Positives
We visited the Richmond sanatorium for the second time. Thank you very much for a great holiday and treatment. Satisfied with absolutely everything. We hope to visit you again.
TATIANA ENA
13.01.2020
Positives
The hotel left a pleasant impression, good medical facilities, excellent doctor Kveta Podlipska. Despite some distance from the center, the location is very good; the straight road that runs through the park area makes for a pleasant walk. Wonderful spa area, clean, everything works.Negatives
1. During our stay at the Richmond sanatorium, renovations began, so the room was noisy, we should have been warned about this. The period of our stay is from 01/04/20 - 01/12/20. 2. A classic partial massage should last 20 minutes, in fact it lasted 10-13 minutes (unfortunately, I don’t remember the name of the massage therapist, I know that he is from Ukraine).
Helmut Sigle
12.01.2020
Positives
We were there from December 20th to December 29th. In 2019 again over the holidays at the Parkhotel Richmond in Karlsbad. This was our 9th visit to this hotel. Years ago - on our first visits - we were totally thrilled. We can only describe everything as excellent. EVERYTHING is just right! This time we even had a large, very nice apartment in this beautiful house. Everyone is nice and tries hard, the food is very varied and tasty, the furnishings give you the feeling of being a little "Sissi". We love this style of furnishing. The hotel is also located in a beautiful park and despite being close to the city, it is nice and quiet. We're definitely going to Richmond again this year - but the timing hasn't been decided yet. If you are looking for a nice, relaxing holiday and also want to take advantage of the spa program, the Richmond is the perfect place for you.Negatives
We can't say anything negative.!!!!!!!Answer from Spa Hotel Richmond
Vielen Dank für Ihre Hotelbewertung und wir freuen uns auf Ihren nächsten Besuch. Geschäftsführung Hotel Richmond
Наталья Елисеева
10.01.2020
Positives
The best sanatorium both in location and service. It is necessary to diversify your diet.Negatives
No comments
Galina Khlusova
09.01.2020
Positives
Everything is very goodNegatives
Breakfast is good. Lunches and dinners need to be worked on with the second courses.. The main courses are not tasty..
Irina Stelliferovskaya
07.01.2020
Positives
Good afternoon I really enjoyed my stay at the Richmond Hotel: the treatment, the work of the staff, and the spa center with a swimming pool. The location of the hotel is excellent and allows you to take walks both into the city center and into the forest. Thank you also for the free excursion to Prague, which allowed us to get acquainted with the main attractions of Prague. In general, I am very pleased with the treatment and stay at the Richmond Hotel.. Thank you! .
Kamal Ramazanov
06.01.2020