references
Вячеслав Евтушенко
09.12.2019
Positives
Everything is fine, excellent treatment and attitude of the staff. All A's. We thank all the employees of the sanatorium
TATIANA MATVEEVA
09.12.2019
Positives
The medical care and procedures are excellent.Negatives
Restaurant service
Uwe Lissewski
04.12.2019
Positives
The entire hotel complex is in a well-maintained condition. From the first moment of arrival to the day of departure, the spa guest is provided with all-round care. Guests can come to reception at any time with questions. These are received and answered in a competent and friendly manner. The quality of the spa treatments is at a high level and the food is excellent. A spa stay is highly recommended.Negatives
The water in the swimming pool could be 2°C warmer.
Hans-Jürgen Dr. Ille
01.12.2019
Positives
The appointments were excellently organized, beautiful swimming pool, very committed and friendly staff, varied food, large selection, something for everyone, sweet dishes second to none, definitely recommendedNegatives
Even though the sauna is separated by men and women and is also visited with a swimsuit, it is absolutely unhygienic and not necessary, appropriate instructions should be given, especially since large sheets are also availableAnswer from Spa Hotel Richmond
Wir bedanken uns für Ihren Kommentar, den wir mit dem Leitung des Wellnesscenters des Hotel besprchen und lösen werden. Geschäftsführung Hotel Richmond
ОЛЬГА РОГОЖИНА
27.11.2019
Positives
This is not the first year that I have been vacationing in Richmod. I have only good impressions from my stay. Excellent location, polite staff, treatment at the sanatorium allows me to improve my health perfectly. The food is excellent, the restaurant staff is well organized. A wide range of different dishes and desserts. I recommend all my friends and colleagues to spend their holidays here and improve their health. Every year I want to return to Richmond again and again!!
Oleg Parfentiev
25.11.2019
Positives
All liked it. I hope to visit the resort more than once...
Сергей Парастаев
25.11.2019
Positives
At first we were confused when looking for treatment rooms. Then we got used to it. The head is a doctor, food, swimming pool, procedures are at a pretty good level. The park area and the path to the colonades are a pleasure.Negatives
Two weeks are ending very quickly...😂😂😂😂
Evgeniya Tikhanova
23.11.2019
Positives
I vacationed at Richmond for the second time, in this case with my mother, who turned 75 during her stay at the sanatorium. The quality of rest is quite high! The food was excellent, I really liked the attending physician, we were placed in a room of the chosen category, the plus was a small balcony. Daily cleaning, friendliness, silence, beautiful interiors, a park around the sanatorium - everything is wonderful!Negatives
I didn’t like the work of the women at the reception a little - it was dry and emotionless, sometimes they forgot about requests. Mom’s birthday was on the day of departure, so we had lunch before leaving for the airport. But we were asked to pay for lunch, since on the day of arrival at the sanatorium we also had time to have lunch. It seems to me that the sanatorium could give a birthday lunch...
Ольга Еремеева
11.11.2019
Positives
We were in Karlovy Vary and, accordingly, in Richmond for the first time, so there is nothing to compare with. But for the first visit, I really liked everything. Immediately upon arrival, a representative of Sanatoriums contacted us, from whom, as it turned out, it was also possible to book various excursions, and not just free ones to Prague. In our opinion, a lot depends on the people themselves; for some, the view from the window is only a garage, but for us, the park that is located behind this garage is only worth raising our eyes a little higher; For some, the food is monotonous, but we were always able to choose something (for lunch and dinner there was always a choice of different types - fish, chicken, pork, beef, and sometimes rabbit, venison, it was somehow that in the first week there was a little tired of rice, pasta and potatoes and really wanted buckwheat, so it immediately appeared on the menu). The main feature of the hotel is the park, the opportunity to walk and enjoy nature. The more simply you treat the situation and do not elevate yourself to a royal position, the better the surrounding reality will seem.Negatives
A very well-fed, but, unfortunately, nameless cat lives in the hotel (or near it).
Elena Malysheva
08.11.2019
Positives
It was our first time at the sanatorium and we really liked it. The sanatorium is located some distance from other hotels, which in our opinion was a plus, since we walked a lot because of this. But for those who have problems with movement, it will also be comfortable there, since the sanatorium has everything you need - even mineral water is delivered directly to the sanatorium. We liked the food, a large selection of main courses, in my opinion - for every taste. A wide variety of salads, vegetables, cheeses, cottage cheese products and 2-3 types of pastries. The staff is very friendly and tries to satisfy your wishes. The treatment is good, the procedures are properly planned taking into account the necessary break between procedures. The resort has a wonderful swimming pool, jacuzzi and several saunas. We are planning to come again next year.Negatives
There were minor shortcomings that are not even worth mentioning here.
Grigory Ayzenberg
07.11.2019
Positives
Sanatorium "Richmond" captivated by the surrounding nature, excellent cuisine, wonderful swimming pool and the entire spa complex. Unfortunately, the thermal pool was not open during our stay, but all the saunas were in operation and we really liked them. It didn’t bother us to spend 40-50 minutes walking to the springs three times a day. But people with mobility problems (and there were many of them in the sanatorium) have to limit themselves to the park around and water from the geyser, which is supplied to the hotel. In principle, “Richmond” has everything for a good rest and treatment; it is self-sufficient.
Galina Marina
07.11.2019
Positives
A wonderful hotel, starting from the reception service, medical staff and restaurant workers. Some pluses and pleasant little things, such as good bed linen, a comfortable bed, dishes in the restaurant. Availability of a swimming pool and spa center. The food is varied and tasty.Negatives
The thermal pool was not workingAnswer from Spa Hotel Richmond
Уважаемая г-жа Марина, спасибо Вам за Ваши слова хвалы, которые для нас всегда важны. Мы стараемся чтобы нашим клиенам у нас понравилось и они вернулись к нам опять. Бассейнчик уже будет работаь без проблем. С уважением Бюро резерваций
Elena Maltseva
06.11.2019
Positives
Everything is wonderful in all respects, that’s why I’ve been staying at this sanatorium for 4 years now
Мирослава Навальковская
04.11.2019
Positives
This is our 4th time at this sanatorium. We like everything, that’s why we come. The treatment is good, the food is also good, and the staff generally liked the work. We consider that the holiday was a success. Thanks to all the hotel staff.Negatives
There were no such cons. Except for one conflict in a restaurant. But everything was decided on the spot with the restaurant manager. For this reason, I recommend to everyone that if there is any misunderstanding, they should immediately decide on the spot so as not to spoil their vacation.
LEONID KREINIUK
03.11.2019
Positives
Everything is fine. Alexey is a good driver.Negatives
During the procedures, there were different attitudes towards Russian-speaking and German vacationers, and not for the better towards Russian-speaking people.
Larissa Gottmann
03.11.2019
Positives
Just like last time, we were very happy with everything! H. Gottmann
Оксана Алексеенко
02.11.2019
Positives
Good, quality rest and excellent restoration of the body and mental state thanks to the Richmond Hotel (wonderful location), attentive staff, dietary, varied cuisine and quality treatment.Negatives
I think that the owner(s) and manager of the hotel know that the rooms and other areas of the hotel, as well as the furniture, need some cosmetic repairs... Of course, the overall impression of staying at this hotel was and remains pleasant!
Елена Бугаенко
31.10.2019
Positives
The holiday was simply wonderful, I liked absolutely everything. I would like to come back again.Negatives
Hair dryer in the roomAnswer from Spa Hotel Richmond
Уважаемый г-н Бугаенко, спасибо за то, что Вы лечились и проживали в нашей красивой гостинице. Спасибо за Ваши хорошие слова. Будем надеться Вас у нас опять встретить. С уважением Бюро резерваций
Ирина Семикова
29.10.2019
Positives
Pleasant atmosphere in the hotel, decent treatment, live music in the evenings.Negatives
An unpleasant aftertaste remained from the problems during placement. First we were placed in a room of a different category. When I contacted the Sanatoriums website in person, I was moved to a corresponding good room. Thank you for your quick assistance.Answer from Spa Hotel Richmond
Уважаемая г-жа Семикова, спасибо за Ваше примечание, проблему мы в конце, думаю, хорошо к Вашему удовольствию решили. Во время Вашего приезда был номер по техническим причинам недоступен. С уважением бюро резерваций
Сергей Борзов
29.10.2019
Positives
I liked everything very much. Next time, only here!Negatives
No
Rolf Schmidt
27.10.2019
Negatives
The knives are not suitable for cutting rolls. The pool hasn't been in use for a year.
Ирина Маштанова
27.10.2019
Positives
Great location! This was our fourth time in Richmond and not the last - for sure!))
Iurii Simagin
26.10.2019
Positives
We love this resort. We took a room with a balcony, a wonderful view of the forest. Very quiet. The room is large and very comfortable. Cleaning every day. Responsive staff. For those who like hiking - the springs are 1.5 km away - this was a plus for us. Nice SPA. Price - quality matches.Negatives
The quality of food has decreased (compared to our visit 2 years ago). There was always over-salted food for dinner.
Владимир Одиноков
22.10.2019
Positives
Very good location, great area.Negatives
The medical staff is a little rude during bath procedures
Елена Ромашкина
21.10.2019
Positives
I liked everything very much!! The marketing policy is worthy, in demand, relevant and well-structured.Negatives
The only minor improvement is the girls at the reception desk. Stuck in their own personal problems, with complaints about any request. Appearance and handling should be adjusted. We are at our best, we try not to react and comment))) But, I want to wish for the best!!! There is something to compare with. The most interesting thing is one answer: “we don’t know anything, we can’t suggest anything, we are not a trader, everything is paid for, we were never interested in how it could be - we are stupid in processing”, with us everything is paid, even conversations)) ) Advice - train the receptionist in customer service. !!!!!Answer from Spa Hotel Richmond
Уважаемая г-жа Ромашкина, спасибо Вам за слова хвалы. Ваши примечания для нас всегда важны, точно передадим их дальше и будем стараться, чтобы Вам в следующем году все понравилось. С уважением Бюро бронирования