references
Novikov Efim
23.07.2023
Positives
amazing!.. glad we chose the Richmond Hotel!.. expect us again in October!Negatives
It’s a pity!.. we booked a room with a balcony (important).. but alas.. they said that the reservation did not indicate a balcony... and... in a double bed.. two single mattresses... and they move apart during sex$ a...of course this is not so important.....the rest was great!!
Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Irina Ishkova
22.07.2023
Positives
Everything was super, I’ve been to this sanatorium 9 times already, and everything is always super, When you come, you’re greeted like your own family👍Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Tetiana Bakalinska
18.07.2023
Positives
Many thanks to the staff of Sanatoriums.com and the staff of the Richmond Hotel for excellent service and a wonderful stay! All the best to you!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Peter Feldman
18.07.2023
Positives
The work of the sanatorium group was excellent. We are very pleased with you.Negatives
You should provide for the possibility of the client staying at the hotel after check-out at 11 o’clock and late departure at 11 o’clock in the evening, as was the case with us. After lengthy requests, we received a room and a spa, but without dinner. This should be an option on your website.
Rima Feldman
17.07.2023
Positives
Everything is very excellent. My husband and I liked everything. We want to go again next yearAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Yuri Borodulin
17.07.2023
Positives
Excellent location, excellent food Good staff well thought out logisticsNegatives
Very weak WiFi, I would like to see more internet amplifier antennas installed, since it doesn’t reach on the street, namely in the barAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Nataliya Milyutin
17.07.2023
Positives
1. There is a beautiful park around the sanatorium. 2. Upon check-in, we received room 437 with a shared balcony, a constant smell from the kitchen and the noise of the fan and a very inconvenient location of the bathtub in the bathroom. At our request, they moved us to room 401. This room was a little smaller, but very comfortable, with a private balcony and with a wonderful view of the forest. 3. The staff in the restaurant is very friendly. 4. It is not easy to change inconvenient times for procedures, but it is possible. 5. I really liked the massage in room 3 from Tatiana, and in room 7 from the man Veselý.Negatives
The water temperature during the hydroxer procedure was never comfortable. The machine showed 37°, but sometimes it was boiling water, and sometimes cold water. Maria Dvorska, who served the hydroxer, perceived the request to make the water more comfortable as a personal insult, she showed dissatisfaction with her entire appearance, sometimes she was simply rude. A complaint to the head nurse led to us being reminded of a change of room and a request to change the time of procedures, and instead of apologizing, they offered to change the sanatorium altogether.
grigori berbraer
16.07.2023
Positives
we'll come againAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Eduard Klassen
16.07.2023
Positives
Car parking and the costs for it are advantages for the hotel.
Marina Koroleva Makhinova
16.07.2023
Positives
Location, park area, decor, furniture.Negatives
There was no mineral water pool, only on weekends when there were a lot of people. If possible
Olga Siemens
13.07.2023
Positives
very nice, quiet hotel, delicious food and nice and helpful staffNegatives
nothingAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Juri Akkermann
13.07.2023
Positives
We rested in July. This is our second time coming. We were satisfied. Friendly staff. Everything was great. Thanks to everyone!!!!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Yaakov Sokolovsky
12.07.2023
Positives
The hotel is located in a very picturesque place, with a beautiful park, in which it is so wonderful to breathe the healing Karlovy Vary air in addition to well-equipped and clean rooms, delicious and varied food and therapeutic procedures.Negatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Irina Ochs
08.07.2023
Positives
Excellent location of the hotel, staff always ready to listen and help, ten years in a row only this hotel....thanks Sanatoriums.com - always easy, fast and reliable. Only Richmond and only through Sanatoriums.comNegatives
Just zero negativity.....Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Konstantin Philippov
04.07.2023
Positives
The staff is very friendly and always helpful. The food is very tasty and the selection is very large. The location of the hotel is also very good. The treatment process was unproblematic. The room is always tidied and towels replaced.Negatives
Unfortunately I have to rate two things as negative. 1) In the swimming pool, the employees have to tell everyone that people have to take a shower first and not jump into the pool straight away because that is unhygienic. 2) I was treated by two women for pneumopuncture, one of whom did everything well and correctly. Unfortunately, the second one isn't, and when she sprayed, only the first spot was disinfected, not all the others. I had a Pelotherm treatment before and didn't have time to take a shower, so my skin was dirty. In addition, she injects very little material under the skin, she does everything very quickly. The second employee does everything right and well.
Alexander Geider
04.07.2023
Positives
Excellent location. forested area. Silence, air.Negatives
The treatment is normal, but the procedure takes very little time.
Waldemar Stanke
30.06.2023
Positives
All liked it. The place is gorgeous. Everything else is quite worthy! We'll come again.Negatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Andrey Bezruchkin
30.06.2023
Positives
This was not the first time we visited the sanatorium. Everything is fine! Every time we get a lot of positive emotions.Negatives
No.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
beba miller
29.06.2023
Positives
Beautiful and comfortable rooms Beautiful nature Cleanliness Polite staff Comfortable and spacious treatment roomsNegatives
In my opinion, the food does not correspond to the hotel level. Small selection. Everything was prepared well but uninteresting. However, it is acceptable for dietary nutrition.
VALENTINA CHELARU
26.06.2023
Positives
Everything is fine. We recommendAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Peter Prüter
23.06.2023
Positives
We really enjoyed it again, everyone was nice and friendly 😌. We enjoyed our time to the fullest.Negatives
Doesn't exist.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Marina Tsymbalov
22.06.2023
Positives
The Richmond Hotel is ideally located - it stands on the edge of the city in a beautiful park; but at the same time, it only takes 15 minutes to walk to the center, and there are no climbs. The great convenience of this hotel is that all medical procedures and mineral water were located right in the hotel’s residential building. We really liked the treatment procedures and the wonderful medical staff of the hotel - we were in the safe hands of attentive and professional people. We were struck by the beauty of the interiors, which transported us to the “Golden Age” - chandeliers, streams, paintings and furniture are designed in the best traditions of the 19th century. Our family would like to thank the hotel staff for their 24/7 assistance with any questions/problems. I was impressed by the delicious and varied food, and the attentive waitresses and food distributors were beyond praise! I was pleased with the updated modern Spa. Saunas, jacuzzi and swimming pool are a good place to relax during the day.Negatives
It would be nice not to limit people to 1 towel and 1 sheet per day at the Spa; it was quite inconvenient. And another wish is to add hooks to the locker rooms.
Eugen Makowski
19.06.2023
Positives
Calm environment, friendly staff, good wellness,Negatives
Cobwebs on the chandeliers and in the corners, in my opinion, this cannot be fixed, although the staff knows about it
Anna Rudnitska
17.06.2023
Positives
Very nice, quiet location, very clean, a variety of treatments, good food, most of the staff are friendly.Negatives
The rooms are different, you don't know what you're getting, orientation of the room is very dated, especially in the bathroom. There is no non-smoking zone outside on the terrace, there is always a lot of smoking, there is no chance for non-smokers to sit there, the same goes for smoking on the balconies, it is also allowed, but then cigarette smoke drifts into the neighbors' rooms, which also happens very annoying. The employees in the reservation department were very unfriendly, very few of the staff spoke German or English, almost everywhere only Russian.
ZOYA BLUVSHTAIN
16.06.2023
Positives
very nice location, excellent quality of food and very friendly staff in the dining room. A variety of procedures and all in one place.Negatives
the staff during the procedure is not always friendly and it would be good to familiarize the arriving people with the procedures and their direction for the body
Alex Gudkin
15.06.2023
Positives
I really liked the attitude of the restaurant staff, Katya Tanya Zhenya, the service was excellent The food is very high quality and tasty We will definitely come again
Roman Baskin
13.06.2023
Positives
Very polite and hospitable staff, whose charming smiles and friendly faces brightened our holiday. Everything can be explained in Russian. Medical procedures are at the proper and expected high level. The rooms are very large. High quality linen. Billiards, beer and ice cream at the bar. The park around the hotel is wonderful.Negatives
Spa: the water in the pool is very cool; Jacuzzi - very cool for a Jacuzzi. Only at your hotel I came across the practice of demanding additional payment for a second sheet or towel. It's petty, that's right. Very few sunbeds near the pool. There are 4 sun loungers for the entire pool! Food: The baked goods were somewhat disappointing. I'd like to see some cream pies and ice cream, not just muffins and scones. Excursion to Prague: we were told that the walking tour lasts 2.5 hours, but we were not told that it is a 9 km run. If you are not ready for the fact that you will be taken to a jewelry store that you did not intend to visit, and at the end of the excursion you “not necessarily, but preferably - separately for the guide, separately for the driver” - ask for a tip, then it is better to refuse.
Inga Morgenstern
12.06.2023