references
Tatjana Fedoruk
27.02.2022
Positives
Everything great. We felt very comfortable and will be back next year
Answer from Spa Hotel Richmond
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Vadim Herrmann
26.02.2022
Positives
Everything was excellent. Friendly staff, delicious food. Wonderful saunas and swimming pool. We will be happy to come again.Answer from Spa Hotel Richmond
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Peter Kohl
21.02.2022
Positives
I was startled by the boldness of some Russian Germans in their assessments. People who have generally never visited a hotel like the "Richmond". I say that because I have made at least 30 trips to Russia over decades and know the situation there. What was striking was the hospitable attitude of all employees towards the guests. They always tried to fulfill all requests that were made to them. What was particularly positive was the price/performance ratio of the house, which I would recommend at any time.Negatives
o It would be desirable to present the hotel's services more comprehensively from the guests' perspective. o There was no plan on how to reach the individual departments of the house. o There were noticeably few cultural events in town during the time of our stayAnswer from Spa Hotel Richmond
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Irina Schröder
20.02.2022
Positives
We were very pleased with everything and recommend it.Negatives
the mattresses were very badAnswer from Spa Hotel Richmond
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Oksana Nevkipilaja
20.02.2022
Positives
The location is away from other sanatoriums, there is silence and nature all around, exactly what I wanted during my vacation this time. The service and food were all as expected and desired.Negatives
The water in the spa was cold and the jacuzzi was rarely used and for a very short period of time. And at the food distribution, one woman works without a cap and is very far from friendly, half a minute of communication with her and all the desire to go there disappearedAnswer from Spa Hotel Richmond
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Natalie Metzger
20.02.2022
Positives
Very nice wellness areaAnswer from Spa Hotel Richmond
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Irina Wolf
19.02.2022
Positives
We had a great time, good treatment, great pool and saunas, I recommend it to everyoneAnswer from Spa Hotel Richmond
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Vladimir Mironovich
19.02.2022
Positives
Perfect WhenAnswer from Spa Hotel Richmond
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Alexander Kohl
15.02.2022
Positives
Everything was very good. Fine.Answer from Spa Hotel Richmond
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Олеся Казакова
14.02.2022
Positives
All at the highest level.Negatives
NoAnswer from Spa Hotel Richmond
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Petr Skurinski
13.02.2022
Positives
Thank you very much to all the medical staff for the wonderful procedures, to the girls for the perfect cleaning of the room, and also a big thank you to the restaurant staff for the very tasty breakfasts, lunches and dinners, all the staff are very pleasant and polite, thank you very much for a pleasant stay, we will come again, also very much thanks to Dr. Karaskova.Answer from Spa Hotel Richmond
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Kameliya Kancheva
09.02.2022
Negatives
The food was not tasty and very poor.Answer from Spa Hotel Richmond
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Andreas Krez
06.02.2022
Positives
We liked it overall. Staff is friendly, treatments are good. Very nice swimming pool. Food was also good, always fresh and tasty. We went on several excursions and really enjoyed themNegatives
Unfortunately no bus ticket included. The hotel is far away from the center and you can't pay in euros on the bus.Answer from Spa Hotel Richmond
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Natalia Riffel
06.02.2022
Positives
Nice Hotel, wonderful holiday. Varied food, polite staff. The pool, saunas and treatments are very well organized.Answer from Spa Hotel Richmond
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Лариса Бальжик
01.02.2022
Positives
I really liked it!Answer from Spa Hotel Richmond
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Oleksii Prihov
31.01.2022
Positives
Everything was great. Very beautiful hotel. Great staff.Negatives
Small thermal pool.Answer from Spa Hotel Richmond
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Swetlana Unland
28.01.2022
Positives
I visited your wonderful hotel for the first time and only for one week, I was received cordially and warmly, the room was wonderful, cozy and clean. Excellent food and since I am on a strict diet, all my wishes were taken into account. For which many thanks to all the kitchen workers. Professional work of doctor K. Vykhrystenko. allowed me to do all 12 procedures for which I gave medical treatment to everyone. I am very grateful to the workers and the doctor. I spent every evening in the wonderful pool and sauna. Thank you very much for the emotions, cleanliness and wonderful vacation. The excellent location of the Hotel makes it possible to move a lot, which is very valuable and great for me. And in five days I managed not only to drink water from the springs, take a walk, do procedures, but also go on 4 excursions offered by Sanatorium.com, I was very pleased with them, having learned a lot of the history of these places. I would like to thank all the guides, and especially Guide Alena Reznikova for her most interesting stories both about Prague and the Walking Tour in Karlovy Vary. I would also like to thank separately the Drivers who brought me (driver Alexey) to a wonderful fabulous place and took me back home (driver Frantisek. Thanks to their good nature and professionalism, the long journey was pleasant. Many thanks to all the employees of Sanatoriums.com for their responsiveness and excellent work. So Many thanks to all the employees of Sanatoriu Richmond, from the Doctor to the service staff. Thanks to all of them, staying with you for only 5 days was a beautiful fairy tale for me. I plan to come to you again in March, now for 2 weeks and with my husband. Stay everyone is healthy and happy. 🥰🥰🥰Negatives
Five days, unfortunately, is very little, but better than nothing 😅Answer from Spa Hotel Richmond
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Ihor Ryabchenko
27.01.2022
Positives
This is not the first time we have vacationed in this hotel. Very beautiful location, helpful staff, good procedures. And a good price on the website Sanatoriums.com Thanks againAnswer from Spa Hotel Richmond
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Ekaterina Smit
25.01.2022
Positives
Overall I really liked everything. The hotel is beautiful, the food is delicious, the people are polite and friendly, the mattresses are comfortable, the pillows too. I liked the spa area. In the mornings, fresh water is poured into the thermal pool, and it is especially warm. In the afternoon it is not so warm, but the wellness center with a sauna, salt room, etc. starts working. We vacationed with a 2-year-old baby, and he wasn’t bored either - in addition to the pool, there is a children’s room with different toys.Negatives
The massage procedure lasts 20 minutes, during which time it cannot be particularly effective. Bed linen was changed only on the fifth day after our request. And when we checked into the room, the floor was clean, but the subsequent cleaning, specifically in the part of the floor, left much to be desired.Answer from Spa Hotel Richmond
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Yuliya Simahina
24.01.2022
Positives
Excellent hotel, quality accommodation, treatment and food. We visited 3 times and were very glad that we chose Richmond again. Gorgeous swimming pool. Many thanks to the chef for the delicious food!Negatives
Nothing to complain aboutAnswer from Spa Hotel Richmond
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Victor CHEIAN
24.01.2022
Positives
We were there for the first time Just a week We were met at the airport, we were taken to the sanatorium, the journey took 1 hour 20 minutes, we were accommodated very quickly by the driver, staff, nurses - very friendly. The next day they scheduled procedures as we wanted, all procedures - no queues until lunch, everything was on schedule. Very I liked the wellness center: swimming pool, jacuzzi, saunas, salt room, mineral water pool - everything is excellent location - excellent quiet and peaceful To the Pupp Hotel (Casino Royale with James Bond was filmed there) 10 min walk on flat ground and then the central embankment with springs Very beautiful,...architecture, bridges, many restaurants In general, I really liked everything. We will come againAnswer from Spa Hotel Richmond
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Stanislav Sigalov
16.01.2022
Negatives
Very poor room cleaning.Answer from Spa Hotel Richmond
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Wassili Kunau
14.01.2022
Negatives
Only room service can be betterAnswer from Spa Hotel Richmond
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Nikolaj Ajbassow
12.01.2022
Positives
Dear employees of the Richmond Hotel. The Aibas family and the Amrey family are writing to you. We fondly remember the time we spent with you at the beginning of December 2021. Once again we want to thank you for a wonderful vacation. From the first day we felt in a cozy and homely environment. We were greeted by friendly and welcoming reception staff. We were very pleased to feel the warmth and respect from all the hotel staff. We especially want to say a big thank you that every day we could enjoy varied and very, very tasty food. We thank everyone who performed procedures on us for their concern for our health. Every day we were surrounded by cleanliness and comfort thanks to the efforts of your Putzfee. We hope that we will have the opportunity to come to your hotel again. We wish you and your families good health. Best regards, Ajbassow and Amrej family.Answer from Spa Hotel Richmond
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Georg Burgardt
12.01.2022
Positives
I can only recommend everyone to book the hotel. Very good location, nice views, center nearby. Above all, friendly staff. Very good.Answer from Spa Hotel Richmond
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Vladimir Baimukhanov
11.01.2022
Positives
We are completely satisfied!!! That was truly complete service!!! Very nice team!!! Eat good!!! Clean and comfortable rooms!!! Recommend again and again!!!! Thanks alot!!!Answer from Spa Hotel Richmond
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Johannes Dick
10.01.2022
Positives
Everything was fine, except the kitchenNegatives
Kitchen was miserableAnswer from Spa Hotel Richmond
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Angelika Leithäusl
09.01.2022
Positives
Very pleasant house. The carpets are a bit old. But it is already being partially renovated. The staff very attentive but not intrusive. Given this price-performance ratio, we would come back in a heartbeatAnswer from Spa Hotel Richmond
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Elena Martens
06.01.2022
Positives
This is the second time we have vacationed in this sanatorium and again we are convinced that this sanatorium is the best in Karlovy Vary. Some people have a long way to go to the springs, but we drank water at the hotel. We believe that there is no difference in the composition of the water, it’s just colder in some places and hotter in others. But what a wellness complex this is! There is everything your heart desires! The food here is very tasty, thank you very much to the cooks and waitresses. Different types of meat, salads, baked goods, what else do you need. Large, secure parking. And there is forest and silence all around..... In general, we got along, walked around, got steamed and came to Germany satisfied. Thanks to the employees of Sanatoriums.com You can also contact via Email and WhatsApp. They always respond promptly and explain in detail. Thank you very much.Negatives
No cons, just a wish. I would like tea for dinner with some baking. You can buy coffee and drinks, but you could leave tea for free.Answer from Spa Hotel Richmond
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Iryna Hrytsai
01.01.2022
Positives
Excellent location of the hotel for those who like to walk a lot. Swimming pool, thermal pool, jacuzzi and 5 saunas - there is something for everyone. Tasty food. In fact, even breakfast and dinner would be enough.Answer from Spa Hotel Richmond
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