references
Irina Nazarian
12.03.2017
Positives
Thanks to the very good, competent doctor Brilikova Khana. He is very attentive to vacationers. Prescribes proper treatment. Thank you from the Nazarene family.Negatives
No.
Александр Чирко
12.03.2017
Positives
This is the second year I have been coming to this particular sanatorium. Thank you very much to the staff of the Richmond sanatorium for the warmth and attention shown to the clients. Health and love in their families!!! With respect to you, Alexander Chirko
VLADIMIR SMIRNOV
10.03.2017
Positives
The combination of price and quality of services, especially food.Negatives
The work with smokers is not well established, someone is always smoking on the balcony of the room, you can’t find the key to the gym, the nursing staff is not friendly.
Zlata Bukhtoiarova
10.03.2017
Positives
I would like to thank the website sanatoriums.com for the excellent price. When booking directly on the Richmond Hotel website, there were no rooms, the price was higher and I was refused. You can get to the hotel by bus 2, stop opposite. I really liked the location of the hotel, a quick walk to the mineral spring - "Vřídlo" - 15 minutes. There is forest all around, silence. The hotel is located on the banks of the Tepla River, surrounded by an English-style park. There is a place to park a car. Very friendly staff, speaks Russian. The rooms are large, clean, the linen is snow-white. From the windows of our room in the evenings, we watched the foxes walking around. The hotel has a mineral spring (if you don’t have time to get to “Vřídlo” in the morning, you can drink at the hotel), but we went into the city. All procedures are scheduled very competently, no more than 4 per day. Sunday and Saturday (we were not prescribed procedures) are days off, you can go on excursions. We rented a car at the hotel (they have agreements with several rental companies) and the price for the car was very good. The food is good, healthy and tasty. We took full board. Next time we'll probably take half board, since we skipped lunch and dinner. For lunch, chicken, duck, lamb, venison, turkey, etc. For breakfast, scrambled eggs, cottage cheese, porridge, yogurt, all kinds of cold cuts and delicious cheese, etc. No mayonnaise, ketchup. We are going there to improve our health... In general, we liked everything. Very nice pool and saunas. It is better to pay for a hotel in euros if you book through this site. When booking a hotel, money was not immediately withdrawn from the card. A few days before check-in, the amount was withdrawn, everything was as described on the website, and upon check-in we were already given a check for this amount. In general, I wish everyone a pleasant stay and recommend this hotel. It’s very convenient after the procedures to go up to your room and relax, so I’ll never look at the apartments or go anywhere else.Negatives
Our window faced the side where unloading took place in the morning and the staff talked very loudly. Number 339. This is for those who sleep lightly. And there is silence in the hotel all day long, as if no one is there.
Oleg Vakhnin
09.03.2017
Positives
Staying at the hotel left only pleasant impressions. The rooms are comfortable - large; instead of a double room with a balcony, they gave us a suite and apologized that it did not have a balcony. We certainly had no complaints. They were cleaned every day, linen was changed every three days. During treatments and in the pool they provide their own towels, so you don’t need to bring them from your room. Treatment - 3 procedures a day, not counting the pool - everything is strictly on time, you can even get tested. The staff is polite and attentive. The food is very varied, always several types of meat, fish and the most amazing thing is the variety of cheeses and as much as you want! Actually, it was like being in a fairy tale! Thanks to the Richmond staff for an unforgettable vacation!!!Negatives
There are a lot of people, the SPA complex cannot accommodate such a number, apparently it is necessary to set a certain time for visiting, in the end, of course, we got used to using these services, we guessed the time closer to lunch, but it was still a bit crowded. The aroma sauna was not working for several days. But everything else is simple - super - the pool is clean, the saunas and steam rooms are clean and comfortable, everything is new after renovation, just a pleasure!!!
Наталья Соколова
07.03.2017
Positives
I really like the hotel, we’ve been here for the 3rd time, but if we manage to get together again, we’ll choose a room no lower than “Standard”.Negatives
This time we were in “Standard, Category A”, the windows faced the mountain, there was practically no view, it was dark, the interior was poorer, the hallway and closet were cramped, I didn’t like how the room was cleaned, one of the two maids (the older one) didn’t vacuumed at all or very poorly, did not wash the sink or bathtub at all. During the procedures, a careless attitude towards an 80-year-old woman (balneo 2), once they made her wait a long time for the procedure (carbon dioxide baths) without explaining the reason, they poured little water and the water was cool, even after asking; they did not offer to relax on the couch, as on the previous visit (in the balneo 0). I would like a more attentive attitude, as we are already accustomed to from you, so we came to you again, but were unexpectedly disappointed by the negative attitude.
Lidia Povilainen
06.03.2017
Positives
My husband and I rested in the sanatorium for 19 days. Not the first time in Karlovy Vary, and we can note the convenient location of “Richmond”, just what we needed: the optimal distance for walking to the springs and back. The medical staff, led by a wonderful chief physician, work professionally and competently. The girls at the reception know their job very well, it’s a pleasure to communicate with them and they will always help if necessary. The optimal ratio of the price of a tour and receiving quality services. Thank you to the sanatoriums and Richmond for the treatment and relaxation! We will come again! With respect and gratitude, the Povilainen family.Negatives
There is no negative as such, I would only like to draw your attention to the organization of meals in the dining room: the frequent lack of empty seats and tables not always set on time. Perhaps, with a large number of vacationers, organize meals according to a schedule. But this is just a wish.
Galina Shamratova
27.02.2017
Positives
We stayed in February, 10 days, of course this is not enough for treatment, but we still really liked it. We booked a standard double room, category 2, in the photo the room seemed smaller, in fact the room is small and cozy. Food: we were delighted, the table setting, dishes, developed menu, the waiters were always attentive, everyone spoke Russian, so there was no language barrier. I was also satisfied with the treatment. I will recommend Richmond to my friends, I hope to visit again in December. Booked on Sanatoriums.comNegatives
No cons
Екатерина Соломатина
27.02.2017
Positives
Lovely hotel, great location, friendly staff, home cooked food.Negatives
No
Viktor Staub
26.02.2017
Positives
We really enjoyed our stay, treatment and relaxation at your Richmond sanatorium. We hope to meet you soon.
HENADZI SIMANOVICH
25.02.2017
Positives
I recommend it. Third time in KV, second time in Richmond.Negatives
No, unless you specifically look for it
Марат Усманов
16.02.2017
Positives
Accommodation. Nutrition. Treatment Staff work. I liked everything very much. nice pool and saunasNegatives
Slippers were not provided. Although the resort is 4 stars
Александр Слотин
13.02.2017
Negatives
When prescribing a massage course, the procedure is performed not by one specialist, but by different massage therapists who have different training. As a result, the massage left a strange impression. This is the first time in my practice that such a course has taken place. The rest is great!
alla berestneva
13.02.2017
Positives
Great room. Good honey. staff. Very good room cleaning. Very good treatment. Quality food.
Nikolaj Schaier
13.02.2017
Positives
Good afternoon We are very pleased with our stay at the sanatorium.
Oleksandr Astakhov
11.02.2017
Positives
I liked everything very much, the location of the sanatorium is excellent, surrounded by forest, river, fresh air. The staff is friendly and responsive. The food is excellent and varied, there is always a choice of meat, fish, and various side dishes! All liked it!Negatives
There are no cons!
Olga Ursulenko
08.02.2017
Positives
Great resort! The Sanatorium company through which we booked accommodation provided super prices for a hotel stay. Many thanks to the company employees for your attention! The hotel is good, but the prices offered by the hotel itself do not correspond to the quality of the rooms and the organization of treatment. This is a good quality three star plus hotel and nothing more. The food in the restaurant is good, there is a lot of food, but in terms of the range of products everything is quite simple (with the possible exception of a large number of cheeses); The organization of spa procedures (therapeutic) is very average.
Marina Chernyatyev
08.02.2017
Positives
Staying at the Richmond sanatorium left an excellent impression. The staff is polite and attentive. The sanatorium itself is very clean and cozy. Food is a separate conversation. Well done. The menu is varied, everything is fresh and tasty. I liked everything very much. We will recommend it to our friends. Thanks for everything!
Anna Rudenko
07.02.2017
Positives
I thank the staff of the Richmond Hotel for their attentiveness, diligence in their work, and assistance in resolving issues. I really liked the hotel, the food was good, respect to the chef, a decent medical department, good saunas. I was glad that we were given a room overlooking the park.
Константин Агаев
06.02.2017
Positives
I was on vacation in Richmond for the third time, it was a cozy, clean hotel with a good SPA. I am completely satisfied with the quality and range of food. Good medical base. Many thanks to the massage therapist Kamila. A beautiful park in which the hotel is located.Negatives
The quality of procedures (for example, underwater massage) and time depend on the medical specialist. the personnel who perform it vary greatly. For objective reasons (unpleasant smell), I asked to change the number, the request was ignored by the staff.Answer from Spa Hotel Richmond
Здравствуйте Константин! Спасибо за отзыв. Проблемы с запахом мы решили и все уже нормально. Во время Вашего проживания к сожалению не было свободных номеров и поэтому не было возможности замены номера. С уважением, менеджер Parkhotel Richmond Katerina Kristalova.
Elena Postonogova
06.02.2017
Positives
- I liked the friendly attitude of the chief physician, Yana Karaskova. During the holiday I had to contact her repeatedly, because... My husband had problems during the treatment, she always greeted me kindly, recommended, and tried to help. - I liked that nurses are on duty around the clock and are always ready to help. While on vacation we managed to get sick, so the nurse even came to our room with a thermometer and brought pills and a thermos of tea, it was impressive.Negatives
- We were given a room with a view of the wall of the neighboring house; I didn’t see daylight for 2 weeks. I booked a room of category 2, but this room does not fit into the description of the room of this category. Upon request to change the room, they said that we could move to another room in 3 days, we did not move. - The hood in the toilet did not work, this caused a lot of inconvenience. - After the first pearl bath, I got sick because... the water temperature was barely warm, I was frozen, and the room was also cold. I'm not the only one who suffered from this procedure. I refused to take baths, they were replaced with more friendly manipulations, but the rest was ruined.Answer from Spa Hotel Richmond
Здравствуйте Елена! Спасибо за отзывы о нашем отеле. Комментируя Ваши замечания, хотим отметить следующее: у вас был забронирован номер 2-ой категории и там номера с видом на стену. Проблемы с вытяжкой желательно решать на месте, обратившись в регистратуру. Температура воды в ваннах 28-34 градусов. Мы удерживаем такую температуру, чтобы микроэлементы, содержащиеся в термальной воде, лучше проникали в организм. С уважением, менеджер Parkhotel Richmond Katerina Kristalova.
ольга вишнявская
03.02.2017
Positives
I really enjoyed my two weeks in Richmond. Well-trained staff, good food, I think the medical facilities are excellent, plus a location far from the noisy center and clean air.
Щербакова Татьяна
01.02.2017
Negatives
During my stay, thermal water was not sold at the sanatorium.
Elena Kosheleva
01.02.2017
Positives
Everything about the Richmond sanatorium is excellent: price/quality ratio, location, quality of treatment, food and service. I was on vacation for the first time, for two weeks. I decided to vacation in this sanatorium every year. Thanks to the management of the sanatorium, all the medical and service staff. Super!Negatives
There are no cons!!! No matter how hard I tried I couldn’t find one!!!!
Нигина Салибаева
31.01.2017
Positives
I really liked the resort, we had a wonderful time. The staff service was excellent. We will definitely come back again. Thank you for your work!
Ольга Щередина
30.01.2017
Positives
We were with a 2 year old child. We rented an apartment. I liked everything very much! The staff is very friendly and speaks Russian. It was possible to take the child with you to baths. Mineral water source in the hotel.
TATIANA MIKHAYLOVA
29.01.2017