references
Positives
We are very satisfied and will recommend the Kurhotel Richmond.
Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Wonderful hotel! Cozy atmosphere, comfortable rooms, very friendly and helpful staff. Special thanks to the chefs! Delicious and varied cuisine. First class pool and saunas, everything is very thought out and well organized.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
We liked everything. It was wonderful. We will come again.Positives
I rested at the Richmond Sanatorium right after the New Year holidays. I chose a sanatorium based on localization and rehabilitation services for the musculoskeletal system. The Park Hotel is located in a very picturesque, quiet place in Karlovy Vary. It's about 15 minutes to the drinking colonnade, not a quick walk. Despite the low season, the number of clients at the sanatorium was very impressive. I was pleased with the service and quality of serving visitors. Everything is on time, polite, in the native language (Russian). All issues are resolved very quickly without delays. High-quality varied food, good room service, variety of procedures. Within a week I was able to rest and complete a rehabilitation course. I recommendPositives
Very quiet location in the countryside. An interpreter is provided for doctor's visits. All applications in good quality and on time. Swimming pool and sauna area very well equipped and clean, spin dryer for swimming clothes available. The house technician who was called to open the safe and adjust the television settings came immediately. Staff Everyone was very friendly. The cafe has delicious ice cream. Buffets very varied and tasty.Negatives
The two chairs in the room were wobbly.Negatives
Your site does not meet their standards. Please update your site! And tell your guests to be treated with special respect!Positives
I rested at "Richmond" from 05/08/22 to 05/21/22. Very pleased! Everything was great! Excellent hotel in the park, the nature is amazing, you can walk around the hotel. Very friendly staff, attentive attitude of medical workers. Excellent spacious room, daily high-quality cleaning. Change of bed linen and bathrobes without any problems. The food is just great! Delicious dishes, a variety of snacks, there is always a large selection of fruits. Fresh baked goods every day. And there is always enough of everything, even if you came late. An excellent swimming pool, several saunas, a jacuzzi - it's all free - great! I recommend this hotel to everyone who likes to walk. 15 minutes to the center. at a calm pace. but you can also take the bus. I did not regret that I booked this hotel. I'll definitely come again!Negatives
Unfortunately, there were no plates or a knife in the room, for example, to peel or cut fruit. For some reason, there were no tablecloths in the restaurant, only some paper napkins. The tables looked like they were in a work canteen in the 80s... and the hot food was in some terrible containers; you had to constantly remove the lid and then close it again to see what kind of dish was inside.Positives
Great & very professional treatment's team! Great food & helpful stuffAnswer from Spa Hotel Richmond
Thank you for your feedback. We wish you very nice day. Marketing Department Parkhotel RICHMOND.
Positives
Only positiveNegatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
AllNegatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
All pluses, food, locationNegatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
Good proceduresNegatives
They sold a Detox program at the Richmond Hotel, which did not exist..., they paid more than the usual program, instead of a detox there were 2 drinks, one before breakfast and the other before dinner, otherwise a regular buffet... The staff was not at all aware of this Detox program, very disappointed, because they promised something else... it’s a pity...Positives
Absolutely top class 👍👍👍, the staff was really friendly and nice. Excursion options nearby. Center is within walking distance, ideal for dogs. Hikes possible. The treatments were sufficient and the staff were very friendly. Recommended, we will always be happy to go there againNegatives
There is absolutely nothing to complain about, if you find something you should first think about where you have had better experiencesAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung und freuen uns auf Ihren nächsten Aufenthalt. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Everything was very good. Very nice staff. Food tasted good. Everything was great. Gladly againAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung und freuen uns auf Ihren nächsten Aufenthalt. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Everything is very comfortable, sincere and professional. A beautiful park, a cozy hotel, decent medical care, a varied menu. Relaxed both soul and body!Negatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
I really liked it! I recommend it with all my heart. We will definitely return. Special thanks to Sanatoriums.com for organizing our holiday, for the transfer and for the wonderful excursion to Prague!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
I liked everything very much.Negatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
This is not my first time at this sanatorium, I am very pleased with everything: order, frequency, polite and friendly service, precise and efficient work of the entire team. Very high quality rest and maximum comfortNegatives
If the direction of this sanatorium is the treatment of the gastrointestinal tract and diabetes, I would like to see on the menu less carbohydrates in the form of potatoes, pasta and rice and more dietary products, as well as dessert that does not contain sugarPositives
Good price-performance ratio, varied buffet, mostly very friendly staff with little knowledge of German, very nice and quiet location, good bathing and sauna area, balneotherapy department scattered throughout the house, but great.Negatives
Information board or folder about the hotel and Karlovy Vary with tips and information about the sources and composition of the water, no lawn or loungers on the balconyPositives
The hotel is very conveniently located, in a picturesque and quiet area, relatively far from the center and the colonnades, which is good for walking to the springs. Good food, billiards, wellness. The treatment rooms are very clean!Negatives
Very poor cleaning of the rooms, the floors were not washed for 10 days, they just straightened the bed and changed the towels. In the restaurant area, the tables are not even covered with tablecloths, which is unacceptable for 4 stars. On weekends there were so many guests that we had to wait for a free table. Some of the dishes and desserts were quickly taken away and not replenished. The same goes for breakfast pastries and muffins.Positives
On the whole we had a relaxing time.Negatives
A restful sleep was out of the question. The bed was too hard and the pillows too flat. We didn't get a night's rest. The request to exchange mattresses or rooms was rejected on the grounds that all mattresses in the hotel were the same. Under these circumstances we cannot recommend this hotel.Positives
The hotel is beautiful and the food is varied and deliciousNegatives
Massages bad Received incorrect information regarding moor treatments from Sanatoriums.comAnswer from Spa Hotel Richmond
Guten Tag, Frau Perzelova! Es tut uns sehr leid, dass die Kuranwendungen Ihnen nicht gefallen haben. Im Kurhotel Richmond wird die Kuranwendung auf folgende Weise durchgeführt: Auf die Schlammpackung wird ein Wärmemittel drauf gelegt, dadurch wird es aufgewärmt.
Positives
We are very pleased with our stay at the resort. Never before have we received such complete treatment. We are very pleased that we got a very profitable offer, this price suits us very much. I liked the new treatment: detoxification. I think this is very effective, especially for older people. I am also very pleased with the work of the site, the employees respond to any question very quickly and efficiently.Negatives
I consider it negative, although this is not about treatment and service, but more politically and emotionally. : Russian flags were removed from the hotels, and this is the business of each of us and a dose of our condition. The existing flags in hotels (not all of them) hang unkempt. And in hotels you should also pay attention to the fact that vacationers go to restaurants in tracksuits and even outerwear; previously there was more order in this.Positives
Very good.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Everything was at a high levelAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
Very satisfied! Always happy to come backAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Gladly againAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
We rested for the second time and were satisfied again. Service, food and service at the highest level.Negatives
Did not noticeAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
We enjoyed it very much and would like to come againAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Very good hotel. Recommended. Staff friendly and courteous. Location very well chosen.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.