references
Валентина Зенкович
30.03.2016
Positives
The holiday was positive, I just wanted the pool to work longer.
Maxim Nemtsev
29.03.2016
Positives
Richmond is very convenient for holidaymakers who enjoy walking. Only regular walks to watering places according to Goethe's stitch already provide sufficient daily physical activity. Additionally, dozens of hiking routes through the adjacent mountains and resort forest are a paradise for hikers. And of any physical form! Mountain murmur The warmth of an open window is another factor for quality relaxationNegatives
For some reason, time flies very quickly in Richmond... :))
Oleg Navodnyy
26.03.2016
Positives
The accommodation is ok, but still a bit far if you go to the main sources. The water that is in the sanatorium helps out. The rooms are good and large. Towels are changed every day. The food is not very varied, but the soups and main courses are very tasty. Quite enough for staying from the sanatorium. The treatment facility is new, everything is clearly scheduled according to visits. The course of treatment can be discussed with the doctor and wishes are always met. The reception is very good - they will answer all your questions. A fairly good excursion agency in the lobby (prices are no different from city ones, and the standard of buses is very high)Negatives
The cleaning of the rooms is carried out quite superficially. Dust can remain on the table all week. Few dairy products. A more friendly attitude of the staff during procedures towards vacationers.
Евгения Тиханова
18.03.2016
Positives
There are a lot of advantages! Beautiful hotel, beautiful grounds, polite staff, spacious room (we took one with a balcony), we were completely satisfied with the food. For lunch and dinner there were always three types of meat plus fish. The room was cleaned every day. One day I hung a “do not disturb” sign, so they left me a paper under the door with the maid’s signature, which was not removed that day because of this very sign. The first week the pool was under reconstruction (due to which the cost of stay was 20% cheaper), but from the next week everything worked smoothly on the designated day. The hotel was filled with people, especially the second week of their stay, but somehow everyone was so evenly distributed throughout the building that there was no fuss or crowds of people. When more people started coming for dinner, a second room was opened. Overall, we were happy with our stay, thank you!Negatives
The only negative was that we chose a room with a balcony (more expensive than the usual one, but more spacious), and the balcony overlooked the backyard, and in the mornings cars were unloaded there, probably for the kitchen, the drivers were talking loudly and the women receiving the reception were laughing loudly. products. Therefore, even when the procedures were not early, I had to wake up from this noise. So the overpayment turned out to be pointless.
Waldemar Brühler
16.03.2016
Positives
We rested and received treatment at the Richmond Hotel for the second time. We really enjoy both the treatment and the relaxation. The staff is polite, if problems arise, they are resolved immediately. The hotel has a wonderful swimming pool and various saunas. They also offer a cultural program, there is no time to get bored. It’s a little far from the source, but that didn’t bother us, my husband and I love walks. Everything is fine! We hope to go to this hotel again next year! Thank you!Negatives
We didn’t notice any negativity, and we weren’t looking for it!
Irina Cohen
09.03.2016
Positives
The entire sanatorium is surrounded by parkland, walks in the fresh air are wonderful!
Elvira Salwasser
07.03.2016
Positives
I liked everything very much, we have been to this sanatorium many times. The food is very tasty. Have a good time in the pool and sauna. The treatment is good. Rooms after renovation.Negatives
since on weekends there are not three procedures, but fewer, we received only 19, not 21.
Tatiana Salova
02.03.2016
Positives
Good location of the hotel, near a river, forest, convenient trails. Wonderful swimming pool with all baths, kneipp and saunas (5 saunas). The hotel has a very cozy atmosphere throughout.Negatives
1. It’s a bit far to go to the springs if you strictly follow the schedule of procedures and drinking regime. 2. There are a lot of fruits on the menu three times a day, probably at lunch it could be replaced with tea or other drinks.
Светлана Прибытковская
21.02.2016
Positives
My husband and I underwent treatment at the Richmond sanatorium from 01/31/16 to 02/20/16 It was our first time at the sanatorium. We really liked the sanatorium, despite the fact that during our stay there were minor renovations going on and the swimming pool with steam rooms was closed for a week. The food is beyond praise! Variety, steamed. There is a diet that is prescribed by a doctor. Walks in the fresh air to the springs and various excursions made our relaxation and treatment more varied. The hotel has a representative from the travel agency who helps organize your leisure time. The treatment began to help us literally from the first days. My husband’s intestines normalized from the Carlsbad water, and my knee pain began to decrease due to prescribed procedures using carbon dioxide. In general, apart from minor roughness, we were very pleased with the rest and treatment. As we learned from other vacationers, our sanatorium is one of the five best in KV. We join this opinion.Negatives
On the negative side, I can say that the service staff were not friendly enough (some of them).
Larisa Khalillulinova
18.02.2016
Positives
Many thanks to the sanatoriums.com team for their responsible attitude towards their clients. The booking was made clearly and clearly. I’m very pleased, in the future I will only use this site.+++ Only POSITIVE!!!Negatives
-NO.
Irina Klassen
15.02.2016
Positives
The treatment is good, the rooms are excellent, the staff is mostly friendly and responsive, the doctor Karaskova is very well qualified, the massage therapists are different, you can change and find the right one. Wonderful pool and saunas. Not a bad playroom for kids. For vacationers for the first time, I would recommend that before your appointment with the Doctor, you familiarize yourself with the procedures offered at the hotel in more detail; when you go to the doctor, offer yourself the procedures that you would like to undergo. You can get a price list for procedures at any time on the ground floor to the left of the Reception Desk in the nurse’s office. Unfortunately, I went to the doctor unprepared and she chose the procedures for me at her discretion, which were suitable for me, later when I asked for the price list, I realized that the procedures prescribed to me, according to the price list, were the lowest. But they were also quite good.
Напиа Янгубаев
12.02.2016
Positives
Everything was great! I was very pleased. I plan to visit again in the summer.
Людмила мороз
12.02.2016
Positives
It was our first time in Karlovy Vary. We haven't used the site before either. The city is wonderful. The Richmond sanatorium is located in a picturesque location (for those who love fresh air and walking). The variety and quality of food was a pleasant surprise. Polite staff, cleaning every day. Attentive doctor (chief physician). If desired, you can change previously prescribed procedures in consultation with your doctor. Wonderful (although not large) swimming pool with 5 saunas. The site fulfilled its task efficiently. I recommend the site and the sanatorium.
EVGENY BOYARKIN
05.02.2016
Positives
My wife and I rested at the Richmond sanatorium in January. We really liked everything. The location is unique; some may find it a bit far from the sources, but this is an excellent opportunity for regular walks. Very good treatment and food. Some did not like the lack of drinks at lunch and dinner, but we were satisfied with the assortment of jelly and compotes. The rooms are cozy, cleaned daily. The sanatorium is at a decent European level. We'd love to come back again.
Михаил Рисенберг
01.02.2016
Positives
My wife and I stayed at the Richmond Hotel for 15 days from late January to early February. We are very pleased with our stay and treatment at this hotel. The hotel is located on the outskirts of Karlovy Vary - in a quiet place in the forest above the river. The city center, where the springs are located, is a 25-minute walk. But you can take the bus - tickets are not expensive, and you can buy discounted tickets at the hotel. Very good service. Nice room that was cleaned daily. Bed linen, towels, and bathrobes were changed every 2-3 days or upon request. The medical staff was very attentive and helpful. The food in the restaurant was of good quality and varied. For breakfast: kefir, cottage cheese, a variety of cheeses, eggs, sausages, fruits, coffee, tea. The dinner is very rich and varied: always 3 types of meat, chicken or turkey, beef, pork, lamb and fish. Several times they gave us rabbit and venison. And definitely fruits and pastries. My only wish is that there would be baked goods for diabetics containing saccharin, fructose or sucralose.
Александр Билюга
31.01.2016
Positives
Everything was great. We arrived with the child, everything, including the crib, was ready. The sanatorium is wonderful, excellent location, magnificent views and interiors. The sanatorium has excellent infrastructure, a very good swimming pool with a complex of saunas, steam rooms and other pleasures. It was our first time, but avid guests insisted that we made the right choice, and we felt it ourselves. Next time we won’t even go through the hassle, as long as the price doesn’t let us down. Special thanks to sanatoriums.com Everything was organized discreetly, but clearly, both transfer and accommodation. Great!Negatives
Only if you find fault. One of the shifts at the restaurant is not very efficient. Either they don’t bring empty trays of food for a long time, or they don’t re-set the tables. But it's really not critical. It’s just an absolutely stupid idea to have tea (in bags), coffee and juices (similar to powdered ones) for lunch and dinner for a fee. somehow it doesn’t fit with the image and level of Richmond. Make tea and coffee for free, you just need to leave the machine on at breakfast.
Наталья Егорова
17.01.2016
Positives
In general, everything is good, pleasant location, conducive to walking, tranquility and a friendly atmosphere.Negatives
During this visit, many people fell ill with colds with flu-like symptoms. Maybe it was still worth taking quarantine measures? At breakfast, juices, probably from packages, are not tasty at all. Maintenance personnel and cleaning staff, often not very clean, use the same elevators for transportation as vacationers. It is advisable to allocate a separate elevator for them, at least one that goes to the 3rd floor.
valentina vetrova
11.01.2016
Negatives
During my stay at the hotel there was a massive epidemic of enterovirus infection. Vacationers and staff were sick. But the management did nothing to strengthen preventive measures, provide sick people with masks, etc. For a hotel of such a level as Richmond, methods such as ozonation of places where people stay together, increased attention to disinfection and cleaning of premises could well be used. Thus, paid procedures were missed, treatment and water drinking regimens were disrupted. It’s especially disappointing that such a good hotel does not have any developed strategy in case of an epidemic danger.Answer from Spa Hotel Richmond
Здравствуйте уважаемая Валентина! Спасибо за Ваш отзывы. Дело в том, что в "Ричмонде" постоянно проводится комплекс мер противоэпидемиологического характера. Уборка в комнатах заболевших туристов горничные проводят в маске и перчатках. Всем туристам и персоналу бесплатно предоставляются маски. Уборка публичных мест происходит с помощью дезинфекции. Во всех санузлах предоставляется дезинфекция для рук и проводится усиленная уборка. Каждый номер перед заселением новых туристов чистят озоном. Dagmar Nahrabecká, Sales Department
Tatiana Lutovinova
29.12.2015
Positives
This is the second time we have stayed. The hotel has become better. Everything is wonderful. The food is varied. The treatment staff is very attentiveNegatives
The cleaning of the room leaves much to be desired. The dust on the furniture was not wiped off even once. Alas.
Людмила Гладун
27.12.2015
Positives
I have been visiting this sanatorium for many years; there is no better price and quality in Karlovy Vary. Nice, cozy rooms, wonderful spa complex, friendly staff at the reception. A beautiful restaurant with good service and delicious food, there is a diet menu. A cozy bar and a friendly bartender who has been working in this sanatorium for many years, live music plays 2 times a week, it’s nice to relax. Beautiful view from the room, no noise. I’ve been there at different times of the year, it’s always beautiful here. I’ve been to the Humboldt Park and Ambiente sanatoriums, which are in no way comparable to Richmond, despite the fact that they are located in the city center. Bad rooms, service not very good, especially in Ambiente. Thank you!!! sanatoriums website. com, I booked for the first time for myself and my daughter and was very pleased, now I will always use your services. I recommended it to my friends, they also used your site.Negatives
Check the massage time, place 20 minutes make 15. Not all, it was a massage therapist on the 0th floor in 1st room. I then complained to my doctor and they gave me Yana, who works in the pool, a wonderful massage therapist, everyone would work like that. And also a Charcot shower, they do it well, but the place is 8 minutes 5, you also have to complain. And all other procedures are very good, no complaints.
yury aydov
27.12.2015
Positives
The cooks are simply excellent, despite the limited range, the food was 5 plus. Richmond is the place where you definitely want to return. .....
Asia Iefremova
27.12.2015
Positives
Very helpful staff. The location, treatment, and attitude of the staff evoke only positive emotions. I recommend it to everyone who wants to take a break from the bustle of the city, relax, and improve their health. Everything is at a very decent level. Next time we will come here againNegatives
No negativity
Alexandr Levin
26.12.2015
Positives
Thanks to the company’s team for their help in choosing a sanatorium, discounted prices (and this is very important now) and organized transfers. After 8 years of regular visits to the Czech Republic (mainly Marianske Lazne), we unexpectedly found worthy partners and discovered Karlovy Vary in a new way. "Richmond" is a 4* hotel in all respects. We will be happy to return there in the future with your help. Best wishes for the New Year! With respect and hope for further cooperation, A. Levin
veera spakova
25.12.2015
Positives
We vacationed in Richmond for the first time and we can say that we liked everything. The hotel corresponds to its level: the quality of treatment, accommodation, and food. The work of the staff is at a high level; they all try to meet the wishes of the residents. Next year we will definitely come to Karlovy Vary again, and only to Richmond! Many thanks to all the hotel staff for a wonderful stay!Negatives
-
Vladimir Tolpin
21.12.2015
Positives
Great location. There is a forest nearby, great places for a walk. It takes 15-20 minutes to walk to the springs. You can take the bus, it runs on a schedule. It’s great that you don’t need to carry anything with you to the procedure; you put on a robe, take your card and go. There is good ventilation everywhere. Almost everyone understands Russian and can speak it well. The food is quite varied, but not dietary. There are always several options for meat dishes and side dishes. Vegetables, fruits, desserts and sometimes ice cream. The pool is small, but comfortable if several adequate people swim. You can take animals with you, for some this is very important. There are parking spaces, but there is a fee.Negatives
There is no really strict diet food, especially when it comes to meat dishes. Currency exchange at the hotel is not the most profitable, in the city it is much more profitable and without interest. Not all doctors are equally good. Our doctor went on vacation while we were there, and his replacement at the end was not very good, she didn’t even want to write out a prescription for what was needed. Although the original doctor is very much so. 80-90% at that time were Russian, the buffet was served to the fullest), well, you can’t eat so much, and even polish it with beer. Cleaning in the room was average, but without any major complaints. Probably in the summer, rooms facing the forest can be noisy if the windows are open - food and other things are delivered from that side (at different times of the day). We didn't open it and slept well.
Larisa Valdaeva
21.12.2015
Positives
This is the eighth time I’ve stayed at the hotel and I’m very pleased. If I have the opportunity to go to Karlovy Vary again, I’ll only go to Richmond. All my friends who, on my recommendation, vacationed in Richmond, fall in love with the hotel, with the nature and come again. It’s very nice that when you come again to relax, the hotel is glad of your constancy, which is expressed by an increase in the level of comfort of the room for the same money. Many thanks to the management and staff of the hotel for their friendly attitude towards us, vacationers. Considering that most of the vacationers are people of mature and very mature age, it is pleasant that the staff shows great patience and kindness. I believe that every year it becomes better and more comfortable to relax at the hotel. Thank you all very much!
VADIM BARKHOV
21.12.2015
Positives
Definitely enjoyed everything very much. Even the somewhat remote location of the hotel. A leisurely 20-30 minutes from the center just after thermal water is very good before a meal.Negatives
No.
Marina Vinatier
20.12.2015
Positives
I really love this sanatorium for its excellent combination of price and quality, wonderful medical facilities, kind staff, comfortable accommodation. I would especially like to note the professionalism of the doctors of this sanatorium. I thank the entire team for organizing a unique atmosphere for treatment and relaxation.
Sergey Stezhko
17.12.2015