references
Positives
The hotel is beautiful, there is wonderful nature nearby, it is not crowded, half of the staff are friendly and helpful. Special thanks to the staff from the pelotherm/paraffin departments, pneumopuncture kab1, classic massage Urazaev, Tatyana and Latta, lymphatic drainage Ilyuzhakov, facial lymphatic drainage Faldusev. The guys at the bar are always cheerful with fast service. There were several helpful people in the restaurant too. The man in the white shirt who helps with luggage has a natural gift for service! He always greeted everyone politely and helped solve minor problems. These people all love their profession and they enjoy working with people - you can feel it and their energy is transferred to the hotel guests. This is very important for everyone. With satisfied guests, the hotel's income increases and the staff has work.
Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
Great apartment room and beautiful hotel furnishings fit perfectly with the classic, stylish ambience. The reception staff and the night watchman were always very friendly and helpful. The hotel was in a pleasantly quiet and beautiful environment.Negatives
The service staff in the restaurant were mostly inattentive and not very friendly or warm. Some didn't speak German, English or Russian, which made communication much more difficult. The restaurant ambience did not match the stylish hotel, but had more of a canteen feel. The food selection was also quite simple and rustic; we would have liked more sophisticated variations. The Russian-speaking guests were often inconsiderate and often jostled at the buffet.Positives
Nice hotel especially liked the style of the hotel Comfortable bedNegatives
At the reception they were not very keen to explain how to purchase tickets on transport, in the end they paid 100 CZK in cash at the end for two, but it turns out you can pay by card And we don’t know that eitherPositives
This is my third time staying at the Richmond Park Hotel. Excellent location, own park, 15-20 minutes of a pleasant walk to water sources. Attentive and friendly staff. The wellness center is very good. Thanks to all the hotel staff for a great stay. I hope to come to Richmond again next year.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
We have been coming here to Richmond for many years 😍! I recommend it to everyone!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
Staff positively developed second coffee machine ensures relaxation!Negatives
Request: two parking spaces for disabled people in front of the hotel! Actually, it's understandable for such an upscale hotel.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir werden uns bemühen, unseren Service ständig zu verbessern. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Great location. The distance from the sources is not a hindrance, but what a forest! Only for this can one forgive some of the disadvantages of rest and treatment in Richmond. Excellent, varied food. Every day there is a large selection of vegetables and fruits, friendly attitude of the restaurant staff.Negatives
The quality of service was better before the pandemic. The staff of maids was reduced and, therefore, the maids carried out cleaning at any time convenient for them. In past years, cleaning was done during procedures. It was convenient for vacationers. There are also complaints about the placement. When booking, I indicated my wishes for the location of the room, but they were not taken into account and I received a worse room than the guests who arrived at the same time and booked the same type of room as me. When contacting the receptionist on duty, he stated that there were no other rooms and that a room could only be changed for an additional fee. The number of procedures has decreased. For a 3-week course I received 32 procedures, and previously the same number of procedures were given for a two-week course.Answer from Spa Hotel Richmond
Позвольте проинформировать Вас, что у Вас не было комплексное лечебное пребывание. Вы заказали пакет с таким количеством процедур, и тому соответствовала также стоимость проживания. Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
We had great rest. Nice staff. There is a desire to return. We stayed with you three times and never regretted it. Goodbye.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
We are very pleased with the organization of the transfer and reception at the reception: we were received with warm hospitality and quickly. The room is large and cozy and perfectly clean. The medical staff is attentive and competent. The conversation with the doctor was like a revelation about health and life. Special thanks to the cooks and staff of the restaurant and bar. Everyone found their favorite dishes and the divine smell and taste of coffee in the bar. But the most amazing thing is the territory - it’s a pity that the air, birdsong and peace cannot be described.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
I liked the location of the hotel in a forest area. Wonderful air, peace, birdsong. For those who like to walk, the place is ideal. The center of Karlovy Vary is approximately 10 minutes on foot. The food was varied and tasty. Fish, different types of meat, vegetables, fruits, cereals, cottage cheese and yoghurts, cheeses - everyone could find food to their taste. Breakfast and dinner were quite enough. The procedures were quite convenient, all in one building, you can go to them right in a robe. The staff is friendly, if you say hello and smile, you will definitely receive the same in return. A mineral spring is supplied to the sanatorium, which is a definite plus. The spa and pool are of a good standard, there is a mineral water pool, a Kneipp path, and various saunas. The rooms are quite comfortable, the furniture is classic, antique, the mattresses are comfortable, cleaning or changing of towels or bathrobes is carried out on the same day at the request of vacationers. As an extra, we took an electric kettle with us, everything else is there. The support from Sanatoriums.com was also top notch. Thank you, we will definitely come back again!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Negatives
A lot of Russian is spoken in the hotelAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
Well-maintained, large spa hotel with a beautiful garden and pleasant terrace area. Room with a small balcony, very well maintained. We were welcomed with a complete plan for our seven booked treatments, which made everything very straightforward. These took place on time and were very good, and the plan with free afternoons was also well thought out by the hotel. The food was very good, plenty of choice of starters, main courses and desserts and tasty.Negatives
The dining room is very large and looks a bit canteen-like. Dinner times are a bit early from 5:30pm to 7:30pm.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
One of the best hotels in Karlovy Vary, with all amenities We were very pleased We'll come again 👌👍Answer from Spa Hotel Richmond
Thank you for your feedback and we look forward to your next visit. Have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
As always, everything is great!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
Wonderful location and accessibility to walks in the forest. Cozy room. Varied food and an abundance of fruit.Negatives
There is no access to Wifi if you are on the terrace, which was very annoying and forced you to use Mobile data. Sometimes the workers are not very friendly during Medical procedures. The laundry was lost for 2 days))) When I asked to iron 2 things, it was indicated on the payment sheet the price for washing and ironing, although I only asked to iron 2 things. A small thing, but not entirely pleasant!!!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
The hotel staff are very friendly.Negatives
It’s a pity that the site does not allow you to choose a treatment package. It was unpleasant to discover that a friend who came for a week received many more treatments and a better room for the same money... the hotel is located a 20-minute walk from the main source. It is recommended to drink water 3 times a day, and this is very difficult, and while on vacation, I would not want to be dependent on public transport. It was for this reason that I was forced to reduce the intake of water to 2 times. Keep this fact in mind, the rooms were cleaned superficially. in 15 days the bed was changed only 3 times. there were good maids, but very few. It's a pity, the hotel is not cheap!"Positives
I liked everything very much, clean, tasty, the staff is very friendly, the service is at the highest level! Many thanks to Tatyana from the restaurant..Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND
Positives
The reduction program and healing treatment worked very well! I lost almost 6 kg in two weeks while increasing my fitness!Negatives
-Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
It was the first time in the hotel and I was amazed by everything, I really liked everything! thank you for everything!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
This is our fourth time at this resort, excellent treatment, friendly and helpful staff, excellent food. Everything is just great. Next time just come here.Negatives
Zero negativity.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
I vacationed for the first time at the Richmond Spa Hotel, I was very pleased, the medical staff was very attentive and professional, the necessary procedures were prescribed at a convenient time, I also really liked the restaurant service, a varied range of menus, service, as well as facilitative service at the highest level, changed regular linen, bathrobes, the room was always tidy and clean, the hotel is very cozy, swimming pool, wellness, everything is great, I would really like to come here again to relax, top!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
Is highly recommendedNegatives
There is nothingAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
A very nice hotel. Everything very good, except distance from the center. Would recommend it.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
The sanatorium is worthwhile in all respects, but if they improved the quality of tea for dinner, it would be simply ideal, the location is beyond praise!Negatives
There are no negative emotions towards the sanatorium. There is only a warning for those who will take an excursion to Prague from SANATORIUMS.COM. WHEN YOU ARE BROUGHT TO A STORE WHERE THEY SELL JEWELRY WITH VLTAVI STONE OR GARNET WITH A CERTIFICATE FROM THE MANUFACTURER, DO NOT HURRY TO BUY! I assure you, in any other similar store you will get the same (or similar) jewelry with the same certificate but... much cheaper. It’s a pity that a wonderful excursion to Prague was ruined by pure businessPositives
Fourth time here and always everything perfect and nice. Thank you very much, very happy again.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
This is my third time in this hotel. I think that explains why I'm so excited. The staff is very friendly, everything is just great. I was there with two dogs, that wasn't a problem eitherNegatives
The situation could be critical for some, as they are already far away to get water.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
We really liked the hotel, it is located on the side, in the forest, away from the noise of the city, next to a river, one kilometer from the center. In the evening you can sit on the terrace and listen to the birds singing and relax your soul. Everyone at the hotel speaks Russian, the food is very tasty and varied, there was a lot of game meat, and Russian cuisine was also present.Negatives
I was very disappointed that there was no Russian flag. Also, in the city and Prague it is impossible to photograph beautiful historical places - Ukrainian flags were in the way everywhere, it felt as if you were in Ukraine, unfortunately, only Ukrainian flags will remain in the photo as a souvenir.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
Everything went great. Thank you for everything.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
Just ++++++Negatives
NoAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Everything is fine!!!! The Richmond sanatorium is in a great location!¡ Service, food, procedures, swimming pool, saunas, cleaning are above all praise!!! The staff is great! Thank you all very much for the pleasure! The clear and well-functioning work of Sanatoriums is excellent as always!!!!Negatives
Cons in minus!¡! They just don't existAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND