references
Valentina Haas
17.03.2024
Positives
This was our first time at your sanatorium. I liked almost everything. Walks into the city only add variety to your stay.
Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Julia Müller
17.03.2024
Positives
The location in the countryside, parking (€6.50 per night), cleanliness, food (we had full board) very tasty and varied, staff (parking attendant, reception, chambermaid, restaurant service to application staff) very nice. Katja and Tatjana, the waitresses from the restaurant, deserve special recognition. We also visited the wellness area every day and hope that the next time we stay, the mineral water supply will be restored and the thermal bath can be used daily. Our recommendation is that guests should be informed how to use the sauna, e.g. For example, in the Finnish sauna you put a sheet under you because some guests sit and sweat directly on the wooden boards, which is unhygienic.Negatives
Not enough hooks, storage space for bathrobes, but the loungers are often used. There are no places to rest at peak times. Unfortunately, we often see that the children don't behave, scream, cry (nothing against children, I also have children and grandchildren), but this is more likely due to the parents' poor upbringing. Such families don't belong there, relaxation is prevented by such guests. The stopover with the nurse (making an appointment to see the doctor) is unnecessary. The appointments could be made directly by reception, in the order in which they arrive at the hotel? As I said, I think it's an unnecessary waste of time and a job creation measure if you have to go to a nurse who just writes the time on the back of the application booklet. The reception already writes the number of these on it, so could they write the doctor's appointments that take place every 20 minutes directly on it?! Or that you could register for your doctor's appointment online in advance, saving time on site and more time for relaxation?! Possibly fill out an anamnesis form online in advance and make requests regarding applications if you have already been there and know what you want, which was good the last time.
David Degraf
14.03.2024
Negatives
Construction site outside the window. Noise during the working day. Park unkempt.
Alexander Kratschmer
13.03.2024
Positives
Very positive review of the kitchen team and procedures staff.Negatives
The reception staff are absolutely not interested in helping clients.
Andreas Lotov
12.03.2024
Positives
We are completely satisfied, the room was large and clean, the food was also very tasty, the staff was very friendly, so I recommend it.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Dmitrij Mensch
12.03.2024
Positives
I've been there for the third time and will be back. Everything was great - delicious food, nice staff, clean.Negatives
No CommentAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Lena Koltunov
10.03.2024
Positives
The hotel is great. The treatment is excellent. The food is beyond praise. The products and food are top notch. We deliberately took it away from the sources, since we like to walk.Negatives
Room cleaning should be a little better.
Igor Kotenko
10.03.2024
Positives
Excellent varied food, the location of the hotel in a forest, on the river bank, a gorgeous view both from the window and the interior, hall, paintings. Great pool and saunas! We will be happy to come again!Negatives
There was not always mineral water in the small pool
Jürgen Werner
10.03.2024
Positives
The staff always had a positive and friendly attitude and were always helpful. Rooms, food etc. were great! I'll be back!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Andre Krais
10.03.2024
Negatives
I really liked everything! One small nuance couldn’t even Nothing to spoil. All 1A. Nuance - (bread board with bread knife) Divide the buns.
Natalia Majer
09.03.2024
Positives
Everything was fine, very friendly staffNegatives
The spa pool needs some renovation.
Waldemar Walter
07.03.2024
Positives
Hello, in general everything is not bad, but some rooms are old, my wife is allergic to carpets. We contacted the reception to change the room. But we didn’t wait for that. And we paid a lot of money. respect.
Nidal Oyoun Soud
06.03.2024
Positives
It was our first time and we really liked everything. We will definitely come again.Negatives
The massage could have been better.
Marina Martin
04.03.2024
Positives
We really liked everything ☺️ we'll be back 🥰Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Larissa Schönfeld
04.03.2024
Positives
The location of the hotel is nice and quiet, you walk into the center of the city along a river. The water treatments were very nice, the medical staff was nice.Negatives
Planning applications is a bit chaotic. Sometimes there is little time to rest between applications. There is the feeling that the appointments are made when the employees in the hotel have a free appointment and not according to what makes medical sense. So, more from an economic point of view than from a medical one. The saunas are small for such a large hotel, they can accommodate up to four guests and the hotel has 211 rooms. The whirlpool (fits five guests) was always occupied. The cuisine is very good and tasty for those who like to eat meat. I suspect that vegetarians will be dissatisfied. The fitness room was always closed, the equipment was outdated, and I brought my sports gear for free.
Johann Stefan
04.03.2024
Positives
The stay at the hotel was good, we felt comfortableNegatives
We were very disappointed that the mineral water pool was broken, we like to come to the hotel for exactly that reason, we were told that it would only be open again on the weekend, we had no luck again, a shame.
Swetlana Tews
03.03.2024
Positives
Everything is hygienic and clean, tasty and varied food Swimming pool and saunas at the highest level The staff is attentive and always ready to helpNegatives
The furniture and bathroom are already too old, the view from the room is to the wall. It's a little far from the springs. Baked goods for Breakfast and Dinner are a bit dry.
Adis Halilovic
03.03.2024
Negatives
Very poor selection such as a side dish with bacon such as spaetzle or pasta, you can't find anything like that anywhere
Nina Nossova
03.03.2024
Positives
This was our fifth time staying at the hotel. The hotel is just a fairy tale, everything is, as always, at the highest level for little money. The procedures are wonderful. The food is amazing.Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Alexander Schick
02.03.2024
Positives
Thank you very much everyone, everything is very good.Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Julia Brening
02.03.2024
Positives
We liked everything.Negatives
NoAnswer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Olga Berger
28.02.2024
Positives
The food was very tasty, very nice staff. Nice hotelNegatives
No sharp knives at the buffet to cut the rolls Massages weren't firm enough, a little too loose
Asia Shubinsky
28.02.2024
Positives
The food is very tasty. The hotel is beautiful and clean.Negatives
There is no kettle in the room, in the evening tea is only for money. The staff tries to be polite, but not everyone succeeds The baths are closed in the morning until 14.00
Hans-Peter Weinand
24.02.2024
Positives
Overall we really liked it. One or two employees could be a little friendlier, but these were only isolated cases. We would book again at any time.
Sergej Daineko
24.02.2024
Positives
We really liked everything: very nice and attentive staff who know their job. If possible we will come againAnswer from Spa Hotel Richmond
Thank you for your feedback and we look forward to your next visit. Have a nice day, Marketing Department Parkhotel RICHMOND.
Valentina Knorr
24.02.2024
Positives
Were satisfied with our stay.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Oxana Lubinets
20.02.2024
Positives
Nice staff, delicious food, quiet location, can only recommend.
Walter Bekker
19.02.2024
Positives
Nice staff, especially in the restaurant, the food was always very tasty, the girls were friendly, both at the service and who cleared the tables. We will definitely visit our now favorite Richmond. Yes, they forgot about the Staff on the street, they immediately helped with parking, took all the suitcases to the room. In general, I advise everyone to visit this Hotel.Negatives
No
Alexander Stizenbrecher
18.02.2024