references
Herman Dück
03.04.2023
Positives
We really enjoyed
Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Roland Kuhnert
03.04.2023
Positives
The hotel is in a park-like location. It is very quiet there and therefore very relaxing. The prescribed applications were carried out as planned without any delay.Negatives
Unfortunately, despite the existing water connection, the dry sauna and steam bath lacked a water hose to rinse the seats. Hygiene is neglected here.
Kamil Metkurbanov
03.04.2023
Positives
Second time to the Richmond sanatorium. All liked it. The staff is polite and responsive. The food is varied and tasty (however, the confectionery on our first visit was much more varied and tastier)). Scheduled treatment. The spa area is at the proper level. The nature is excellent, we walked through the forest park, the air is crystal clear.Negatives
Upon arrival, we were placed in a cold, uncomfortable room with an old renovation. It was very cold at night, we even caught a little cold. After contacting the reception, we were able to be moved to another vacant room only after 2 nights. We want to come again, but we are afraid that we might be put in an unpresentable room again. I would like to immediately live in comfortable, cozy conditions without wasting time.
Kamnev Galina
03.04.2023
Positives
Warm atmosphere, excellent food, very clean rooms, everything is just perfect, I wholeheartedly recommend visiting this hotel. Thank you very much, we enjoyed it 👌❤️Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Anna Lakomov
02.04.2023
Positives
I really liked the hotel. Great pool, saunas. Friendly staff. Very tasty food.Negatives
During our stay at the hotel, unfortunately the drinking water source did not work. When asked when the water supply would be restored, no one gave an exact answer. The system for using fitness is also not well thought out. There is one card, and whoever took it is the one who takes it, the door is already closed, there is no access for others. In between procedures, or in bad weather, there is no chance of getting into the room if someone has already taken the key card.
Vladimirs Novikovs
02.04.2023
Positives
everything was wonderfulNegatives
no negativeAnswer from Spa Hotel Richmond
Thank you for your feedback. Have a nice day. Marketing Department Parkhotel RICHMOND.
Waldemar Buchmüller
01.04.2023
Positives
It's true, as always, very goodAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Swetlana Bublikov
01.04.2023
Positives
The hotel is very good. The location is great!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Johann Arnold
30.03.2023
Positives
Everything was very good. We were satisfied with the food, rest and procedures in terms and on time..... looking forward to new engagements for the fall October November all the best goodbye on behalf of the surname Martyan also thanks......Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Valerij Schneider
29.03.2023
Positives
This was our first time for treatment and relaxation in Karlovy Vary and in Richmond as well. Three weeks had a great time... I liked everything. The hotel is located in a beautiful, picturesque place, all the staff (medical, maintenance) perform their work at a good level, starting with the head doctor and ending with the maids, watchman, etc. The procedures gave a positive result after the first week. Excellent chefs work in the dining room, the food is very tasty and varied. The SPA is super, everything is at the hotel... and a swimming pool, saunas, jacuzzi... And the fact that the main springs were 1-1.5 km from the hotel, and not very good The weather did not affect our wonderful time! With great pleasure we will visit Karlovy Vary and the Richmond Hotel more than once! Many thanks to all the staff and see you next time! And happy upcoming, bright holiday - Easter, health and good mood to everyone!Negatives
only positive feedback!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Vera Frickel
27.03.2023
Positives
I can only recommend everything was great👌I would love to come backAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Georg Delchmann
27.03.2023
Positives
We stayed at the Richmond sanatorium for the second time, we really liked everything. I think we will definitely come again.Negatives
There is nothingAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Rosa Ballardt
27.03.2023
Positives
The med. Everything is easily accessible through applications. There is a swimming pool and various saunas in the house. A very nice wellness area. The food was varied and tasted very tasty. Big compliments to the cook. The staff is friendly and very hardworking. The doctor who conducted the admission interview was very attentive and took a lot of time for us. (Unfortunately I forgot her name) My husband and I were completely satisfied.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Mariya Leon
27.03.2023
Positives
Everything is great as always. From reception to reception there were no comments. The staff is wonderful, understanding and good service everywhere. I liked everything about the restaurant, but the tablecloths still gave the hotel points. All the restaurant employees, led by Mrs. Anna, were very pleasant and personally dealt with any questions that arose. I would like to mention girls named Tanya, there were two of them, Svetlana and others they served in the restaurant, we were very pleased. We recommend the hotel and will come back ourselves!Negatives
did not haveAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Nadezda Koch
27.03.2023
Positives
We chose the Richmond Hotel to relax, gain positive emotions, and improve our health. We've been twice already. There were six of us, and we were very pleased with absolutely everything. Thank you very much to all the staff, starting from Sanatoriums.com., BIG HEARTLY THANK YOU.Negatives
I would like to wish you to review the parking spaces for cars. Thank you.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Peter Honstein
26.03.2023
Positives
I liked the hotel, the staff is very polite. The food was 5 stars, there was a lot of choice and everything was delicious. We think that we will visit this hotel more than once.Negatives
For us, there was one minus, it was cold water in the pool.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Nikolaus Spiess
26.03.2023
Positives
Everything was good, I can recommend itAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Tatjana Lenweber
26.03.2023
Positives
A very beautiful hotel located on the outskirts of Karlovy Vary. Wonderful procedures, responsible and friendly staff. I would especially like to note the variety of dishes in the restaurant, for every taste. Everything is very tasty. I will definitely return to this hotel. I recommend to everyone.Negatives
The only drawback is that the mineral water source broke down three days before departure due to a pipe collapse. They said the repair would take 2-3 weeks. I think an unpleasant surprise awaits new visitors, since it is very convenient to drink water before breakfast at the hotel. It’s still a bit of a walk to the springs, especially before breakfast.
VIKTOR WEIT
23.03.2023
Positives
This is not the first time we have vacationed at the Richmond Hotel. I really like everything, chic hotel, friendly staff, nice rooms, wonderful treatments, large selection of buffets, parking in front of the hotel. Thank you all very much.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Alexander Krieger
20.03.2023
Positives
Very satisfiedAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Elena Koch
20.03.2023
Positives
Hotel is great, clean. Nice environment. Room is great. Food is tasty.Negatives
The room is too warm. Not enough chairs in the bathing area for so many people. Massage isn't really massage, it's more like caressing.
Ida Müller
19.03.2023
Positives
I really liked the Richmond sanatorium. Excellent, competent staff - everyone in their place. The medical staff is very friendly, always with a smile and a good mood. My husband’s blood pressure was rising - the doctor prescribed several appointments, monitored his condition, and wrote out a prescription. The restaurant has a very varied menu, everything is very tasty. The waitresses are top notch. I really liked the wellness center. Swimming pool, saunas, thermal pool - available all day.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Waldemar Gugenheimer
18.03.2023
Positives
We have been to this hotel 4 times. We would like to come again. Very friendly staff. There was a large selection in the restaurant.Negatives
NoAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Lidia Aberle
13.03.2023
Positives
Everyone is nice, friendly.Negatives
The sauna area is very dirty this year.
Lena Koltunov
13.03.2023
Positives
All was good. The food is great. The staff in the restaurant is wonderful.Negatives
Room cleaning is 3. The dust is not wiped off at all. Tablecloths are needed on tables in a restaurant; it looks ugly without them.
Salamat Geringer
13.03.2023
Positives
Very nice hotel with very friendly staff and very nice surroundingsNegatives
The room is very nice, but the bed is upside down on the wall, where water is always running into the wall, whether day or night, and so loud. The room where we keep 342
Juri Akkermann
12.03.2023
Positives
Wonderful hotel!!!! Excellent welcome. Friendly staff. The room and the hotel were clean and tidy. We stayed in March, the room was very warm and cozy. There is a private parking lot, which is very important. I liked everything very much. Therapeutic procedures are performed in full volume, deliciously prepared food. Everything is at a high level. We will come again. Thanks to the staff and administration of the Richmond Hotel for the warm welcome!!!!!
Sieghard Bauer
11.03.2023
Positives
Thank you, great rest and treatment. We ordered again, the last issue was for August.Negatives
The hammam is too loud from ill-mannered visitors. Post a sign: SILENCE!!! fine 200€
Nadja Schwagerus
08.03.2023
Positives
It was a very nice time in Richmond. We would be happy to come back.Negatives
The hotel was probably completely booked and there weren't enough thin varnishes in the wellness area. But it wasn't bad. Everything was perfect for so many guests. Was always clean and pleasantAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.