references
Александр Павлов
22.02.2019
Negatives
This is not a small thing... you need a large clock in the pool to control the procedures being performed without leaving the bathroom!
Liudmyla Gladun
21.02.2019
Positives
I have been relaxing in the Richmond sanatorium for many years, it is one of the best sanatoriums in Karlovy Vary, excellent treatment, food, good comfortable rooms, good, friendly attitude of the staff. Great location. Thanks to everyone, including the website sanatoriums.com. Thanks for the excursion to Prague.Negatives
No
Igors Rozalovskis
20.02.2019
Positives
Far from the center, you can walk, super staff, super food, everything is superNegatives
Room 333, terrible, constant noise, as if you were living in a transformer box, crooked mattresses
Svetlana Gisca
18.02.2019
Positives
Thank you Richmond!!! Great resort! We'll definitely be back!
VALENTINA MOOS
11.02.2019
Positives
We liked everything! We are very pleased with everything. We will definitely go to your sanatorium more than once...
Oleg Marinov
11.02.2019
Positives
Not a bad sanatorium. The Spa complex was not open in January. The supply of mineral water also stopped. Good food. Nice staff. A bit far from the city center. The price was very reasonable.
Маргарита Стычкова
10.02.2019
Positives
As always, the Richmond Hotel left the best memories. Food, procedures, rooms - everything is at a very good level.
Наталья Инжеваткина
09.02.2019
Positives
I like everything about Richmond - the treatment, the food, the atmosphere inside the hotel.Negatives
The hotel is currently renovating some rooms. I was unlucky - renovations were taking place in the next room. Construction noise was a bit disturbing.
Natalia Semenova
08.02.2019
Positives
Many thanks to all the hotel staff. If any questions arose, everything was resolved instantly. I would like to come again and again. Plunge into the warmth and coziness of a comfortable atmosphere.Negatives
There are simply no downsides!
Olga Trunova
08.02.2019
Positives
This was not our first time in Karlovy Vary; in choosing a sanatorium we were guided by the fact that we were just going to relax. We are grateful to everyone who ensured our quiet, very pleasant and dignified stay at the Richmond Sanatorium. Everything is great: excellent location (the forested area is perfect for long walks at any time of the year, distance from drinking springs is not a problem, since they are conveniently accessible by bus - two stops 24 CZK and you are in the city center) comfort of the rooms, constant friendliness and the efficiency of the staff, willingness to help, show, suggest, a nice swimming pool with a cascade, and even live music in the cafe on Fridays. Everything is fine.Negatives
The food was somewhat disappointing. Breakfast - four types of sausages, four egg dishes and three cereals. Ultimately, you can adapt, but herring and onions on the salad stand and canned fish pate do not fit into the sanatorium menu. The fruit set could also be richer even though it is winter. No nuts or seeds at all. The dinner is good, for all tastes - meat, fish, poultry, the right side dishes. Always a large selection of good cheeses. I was especially pleased with the minimum of desserts (no joke: it’s very good not to overload yourself with sweets at night, and if you want, you can go to the cafe - there is an abundance of goodies and sweets!) The tea for dinner is bad.
Olga Makarskaya
07.02.2019
Positives
I really love the Czech Republic, Karlovy Vary and the Richmond sanatorium! This is not the first time I come here, I hope I will come again. Friends joke that I come here as if I were going to my dacha. I. in fact, coming here feels like home. I have a warm feeling for the hotel staff; many have worked here for many years. They are attentive, correct, listen to everyone, and resolve issues without any problems. The hotel is homely and comfortable. Excellent food, everything home cooked. The hotel is located in a forested area, about twenty minutes away from the springs at a leisurely pace, which has a very positive effect on the respiratory system and mood in general. I would especially like to thank the team at Sanatoriums.com. This is the second time I have booked a hotel through them, and I am very pleased. Everything goes quickly, smoothly, without problems. Thank you!Negatives
For myself, I haven’t found any negativity; I don’t pay attention to little things. Some vacationers complained about repair work on some floors, but there is no way to do without it, it needs to be done at some point. So they do it in winter, during the low season, and the low season for vacationers costs almost half the price of the high season.
Светлана Дивногорцева
07.02.2019
Positives
Good treatment, the doctor met our wishes and preferences regarding procedures. Excellent food, of course, without restaurant delights, but everything is tasty, satisfying, even very filling.Negatives
We expected the temperature to be above zero, but, alas, it was almost always below zero. In this weather, it is difficult to go to water from the Richmond Hotel, especially after a snowfall. The source in the hotel itself did not work for almost the entire period of our stay. The mineral pool, which we so wanted to swim in before bed, did not work (and we chose Richmond because of it, too). Despite the resort tax levied in Karlovy Vary, the paths, sidewalks, and bridges are poorly cleaned, slippery, and have deposits of snow that have never been cleared. We bought a ticket at a discount, but if we had known that the room opposite and the hotel as a whole would be undergoing renovations, we would have taken another hotel. It’s not good not to warn about this. The renovation was quite extensive, there was constant dust, it made my throat sore. The repair team workers were constantly moving back and forth with construction materials, which created discomfort and dirt. The hotel has many Russian-speaking compatriots from the former republics of the USSR, visiting
ольга болтнева
05.02.2019
Positives
The overall impression is good.Negatives
We visited this sanatorium 3 years ago and it seemed to me that it was a little worse compared to the first time. The menu has become more modest, room cleaning is not as thorough, etc.Answer from Spa Hotel Richmond
Уважаемая г-жа Болтнева, Спасибо за то, что Вы лечились у нас в санатории Ричмонд и что Вам понравилось. Надеемся Вас встретить опять у нас. В случае проблем мы всегда рекомендуем обратиться вовремя проживания к нам и решать все вопросы и примечания сразу. Нам Ваши примечания помогают сделать для наших клиентов лучше. С уважением
Anastasiia Eremina
05.02.2019
Positives
The overall impression is good. Very attentive doctor.Negatives
When we checked in, the saunas in the pool were not working. The procedures were not distributed very carefully, for example, after some procedures, it was advisable to take a break of 2 hours, this period was not maintained.
Tatiana Mikhaylova
03.02.2019
Positives
We were at the Richmond sanatorium for the third time - this in itself indicates a high appreciation of the level of comfort and high quality of work of the staff. The specialists do an excellent job during the procedures - clearly, accurately, always friendly, smiling, positive. Excellent food: varied, there are no queues in the restaurant, there is always enough food for everyone, the chefs at the serving point choose a better and bigger piece for everyone. Eat with pleasure and leave in a good mood. And most importantly, the doctor selects the treatment individually, the approach is not formal, the effect was felt already at the end of the first week.Negatives
The renovation on the floor was a little disturbing (noise). But this is also understandable: the sanatorium is in demand, it is never empty, but the rooms need to be updated. So to all Richmond employees - health and good luck!
Марина Горьканова
03.02.2019
Positives
Attentive staffNegatives
There was no negativity
Антон Левандовский
30.01.2019
Positives
We liked everything. Starting from the work of the wonderful girls at the reservation office, as you know, the impression of the theater begins with the hanger, and the impression of the sanatorium begins with the reservation office and before departure everything was great, food, treatment, accommodation, attitude of the staff, the general atmosphere in the sanatorium.Negatives
The minus concerns the incorrect information on your website regarding the operation of the spa. You indicated opening on January 21st and I specifically booked for the following days, but we could have gone later. Because of this incorrect information, we did not fully use the services we paid for for a week (until Friday). You could have informed me in advance and I would have rebooked the check-in. Considering that we were in the sanatorium for only 9 days, this is a significant minus for us, but this does not apply to the sanatorium itself. I would like to get a comment from the sanatoriums, because... We are planning our next trip and want to enjoy all the infrastructure to the fullest, because we are paying for it.Answer from Spa Hotel Richmond
Уважаемый г-н Левандовский, Спасибо Вам за красивые слова, мы очень рады, что Вам у нас понравилось и что хотите вернуться. Извиняемся за неудобства в велнес центре, которое нам по техническим причинам не было возможно открыть с 21.01.2019. Будем надеться что в будущем будете уже со всем довольны и что будете возвращаться к нам как постоянный клиент. С уважением
Галина Магонэ
28.01.2019
Positives
Pleasant staff, cozy, warm, quiet, beautiful natureNegatives
Renovation of several rooms on the floor, lack of a mineral pool, not very high-quality room cleaningAnswer from Spa Hotel Richmond
Уважаемая г-жа Магонэ, Спасибо за Ваши слова, что у нас хорошо. За ремонт извиняемся, мы стараемся, чтобы людям не мешало но бывают моменты, когда для наших клиентов неудобно. В случае проблем всегда лучше все решать сразу вовремя проживания в гостинице. Спасибо, что Вы у нас были лечиться и надеемся на будущее. С уважением
Сергей Анисковец
26.01.2019
Negatives
The neighboring rooms were being renovated and were disturbed by the roar of the hammer drill
Виктор Никодон
25.01.2019
Positives
Everything is very good.Negatives
Few Russian-language channels on TV
Дмитрий Воронин
23.01.2019
Positives
My family and I have traveled through the Sanatorium company for the 3rd time and we really like the service. We booked the sanatorium for 12/03/2019. , but they were able to take off only on 04.12. the manager resolved this issue with the sanatorium. We ordered a transfer. We were greeted by an intelligent, elegant, attentive driver named Frantisik. An excellent conversationalist and with excellent musical taste. We enjoyed the road and didn’t even notice the route from Prague to Karlovy Vary and back. Thanks a lot. We also liked the excursion booking service. We wrote a message to Irena about our wishes, Irena sent us a schedule and price list for excursions, we chose. When Frantisek met us at the airport, he gave us vouchers for excursions. About "Richmond" we really love this sanatorium, the staff is friendly and attentive. The food is delicious and varied. So, forced walks to the colonnade and through Richmond Park saved us from gaining weight.
Alexander Rivkin
22.01.2019
Positives
The staff is mostly friendly. We are big fans of walking tours, and the Richmond Hotel's location is perfect for this. The free excursion to Prague was wonderful. Special thanks to the guide Alena Reznikova for a wonderful excursion.Negatives
I really didn't like the massage therapists. It was not a classic therapeutic massage - just stroking.... I changed three massage therapists and to no avail... In addition, they still did not adhere to the 20 minutes allotted for the massage. Maximum, 15 minutes. There is no option to choose only diet food. Many foods contain vinegar. People suffering from stomach diseases complained. We don’t have such a problem, so it was delicious for us.
Юрий Опрюк
21.01.2019
Positives
This is not the first time at the hotel. I like almost everything. And especially price/quality.Negatives
Last time I was in for repairs. There was a smell of acetone everywhere. My wife has allergies. We went to other hotels for a couple of years. And here we are again. And again without warning, repairs. Saunas are closed. The sound of jackhammers. They change the locks. Etc. Instead of planning the renovation well and closing the hotel for renovations and doing everything quickly - inconvenience to customers.Answer from Spa Hotel Richmond
Уважаемый г-н Опрюк, Спасибо, что Вы являетесь нашим постоянным клиентом. Мы понимаем, что Вы не довольны нашими стройками, но мы стараемся выйти нашим клиентам на встречу и компенсировать им эти неудобства. Жалко, что Вы нам все Ваши примечания не сказали во бремя Вашего проживания у нас. Желаем Вам всего доброго и надеемся на встречу. С уважением
Александр Ренев
17.01.2019
Positives
A wonderful sanatorium, this is not the first time my wife and I have rested and been treated here. Attentive staff, a very cozy atmosphere, excellent food, all this makes the holiday memorable and makes you want to come back. Thank you very much for everything!Negatives
Actually, I didn’t notice any downsides, except that it’s a little far from the sources, but there is a plus here: walking adds health and vigor.
Валентина Лазаричева
13.01.2019
Positives
Good service. Towels and linen are changed frequently. The rooms are clean and smell nice. Thank you very much for your attention and care, pleasant service from waiters Anna and Alexandra. There were very tasty casseroles, why weren’t they served in the morning. Good massage therapist 0 floor room 1.. Mineral water is in the hotel, very convenient if you can’t go to the springs. There is an ironing board and iron, they bring it to the room, very convenient. The hotel is beautiful and cozy. On New Year's Day we gave everyone gifts and a glass of champagne. The afternoon snack was made. I will definitely come again.Negatives
The hotel does not have a water cooler, only in the sauna. There is no kettle in the room, and in the evening you want to drink tea or just hot water. Terrible tea for lunch and dinner. I can’t understand why in a sanatorium you have to pay to measure your blood pressure. Why then do you need an evening and night nurse? Before you start filling out procedures, look at what excursions you would like to attend, since once you have assigned procedures, you can only change them for a fee. The mineral water pool was not working for 21 days.Answer from Spa Hotel Richmond
Уважаемая г-жа Лазаричева, Большое спасибо за Ваши хорошие слова, мы очень ради, что Вам у нас нравится. К сожалению чайник в номере по поводу опасности запрещен, медсестра в гостинице для помощи всем клиентам, за услуги наверх программы нужно оплачивать везде. Мы извиняемся, но из за технических причин бассейн не работает. Надеемся, что следующий раз будете довольна лечением у нас и все будет в порядке. С уважением
Ewa Schneider
13.01.2019
Positives
Very nice old building hotel stylishly and tastefully renovated. Swimming pool and whirlpool made of stainless steel, therefore hygienically in perfect condition. There is something for every guest in the wellness area.Negatives
What is negative is that the thermal water pool in the wellness area was not in use. The massage should take place after the mud pack. Unfortunately that wasn't the case.
Gheorghe Kalbach
12.01.2019
Positives
Excellent location of the hotel, we arrive in the pre-Christmas time, walks through the park covered with snow are simply fabulous. I would like to note the work of the bar and friendly bartenders and musical evenings. The regime and rhythm of medical procedures are strictly observed, almost all the medical staff are friendly and correct. The restaurant has a sufficient variety of dishes for every taste. Convenient parking on site.Negatives
Unfortunately, in two weeks the thermal water did not appear in the pool. There was an unpleasant smell in the “wet” sauna this year, most likely it requires general cleaning: (room cleaning depended on the conscientiousness of the maids - it was not always up to standard.
Флюра Сайманова
12.01.2019
Positives
Great resort! I'd love to come back here again! I had a wonderful rest and healing, I absolutely loved everything! Everything is thought out and organized for a comfortable stay and treatment of guests. I would like to express my gratitude to the head doctor of the prim sanatorium. MUDr. Karaskova J.
Nadezhda Evdokimova
11.01.2019