references
asima hasanova
04.07.2022
Positives
Thanks to all the staff of the Richmond Hotel. Absolutely everything was excellent. The only drawback is that it is far from the central mineral water sources, but this is even good for vacationers. Life is on the move, which means you need to walk more. The hotel has its own mineral spring. All the medical staff worked politely, correctly and all procedures were carried out on time. The food is at the highest level. Everything is tasty and varied. Everything is clean and tidy all around. The swimming pool is gorgeous with various services such as a boor, sauna, steam room, salt room, herbal room, jacuzzi, mineral water bath. Visit with morning to night and all without any additional charges. There is wonderful nature all around. The air is awesome. There is a restaurant bar and live music. I recommend it to everyone. You won’t regret it.
Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Andrey Vasko
03.07.2022
Positives
We vacationed at the Richmond sanatorium for the third time. And again I would like to thank all the staff of the sanatorium for a wonderful time. The Richmond sanatorium is located in a quiet, green area of Karlovy Vary. 15-20 minutes at a leisurely pace to the Colonnade. It is possible to drink thermal water in the sanatorium. Very beautiful, cozy restaurant! Nice, charming, attentive women and men work here! Many thanks to them! And of course, very tasty food! Different types of meat, fish, salads. Everyone will find something to their liking! The hotel is clean, cozy and beautiful! Like in an ancient castle! Good procedures, nice, smiling physiotherapists. I would also like to thank the people working at the Som Sanatorium! Always polite, all issues are resolved calmly. Good organization of transfer: to the sanatorium and back in a calm and pleasant atmosphere! In general, everything is very great! Be sure to visit the Richmond sanatorium, you will be satisfied and then want to come again!!! The main thing is to bring a good and positive mood! And the sanatorium team will be able to make your vacation unforgettable!!!!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Boris Gorbatov
02.07.2022
Positives
This is not the first time we have vacationed in Richmond, and this time we were pleased.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Nelly Klundt
27.06.2022
Positives
Thank you very much for the good service and treatment. We really enjoyed. We thank all the staff.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Vladimir Werner
26.06.2022
Positives
I liked the live music and the performance of the musicians. I really liked the receptionist (unfortunately we don’t know his first and last name) who was aged with a gray beard and mustache. I was greeted very warmly and my things were delivered to my room. The waiters were helpful and responded to requests immediately. The medical staff is always greeted with a smile and friendliness. We really enjoyed. We would like to visit your hotel again in the future and will recommend it to friends and acquaintances. Thanks everyone.Negatives
There are not enough signs with the name and surname of the hotel staff. We wished we had a salt water pool. It also has a very effective effect on the musculoskeletal system and skin diseases. Best regards, Werner Vlabimir.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Lutz, Peter Prüter
24.06.2022
Positives
The hotel is in a very quiet location and therefore very suitable for relaxation.
Maria Leidner
23.06.2022
Positives
Were very satisfied, can only be recommended. Would love to come backAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Marina Gangan
20.06.2022
Positives
the location of the hotel is very good - forest, park, everything is wonderful, I rate the quality of treatment well since this is my first time receiving sanatorium treatment, maybe it is very good, I have nothing to compare it with, but I really liked the work of the medical staff, all the medical workers are positive, they always greet you with a smile , and it raises your vitalityNegatives
cleaning of the rooms - you can use a vacuum cleaner in the room at least once every 2 days, and give detergents without a reminderAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Alexander Krieger
19.06.2022
Positives
Everything was great, we will continue.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Erika Spuling
19.06.2022
Negatives
NothingAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Helena Didorenko
18.06.2022
Positives
I had only positive emotions from visiting the sanatorium. The sanatorium is located in an excellent location. There is a forest nearby. Lots of walking routes. Friendly staff. The treatment is at a very good level.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Simon Nikitin
18.06.2022
Positives
We rested for two weeks. The hotel is very well located. Very friendly staff, good quality treatments, tasty and varied food. It is not surprising that many of the people we met are not coming to this hotel for the first time. We booked the hotel through the company Sanatoriums. com. Excellent prices, excellent organization and quality of service.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
inga morgenstern
17.06.2022
Positives
I had a great time in Richmond again! Calm and cozy atmosphere in the hotel, excellent treatments, friendly staff. The blooming park, pleasing to the eye and soul, was conducive to walks. Every day I visited a wonderful wellness center, unfortunately, my favorite thermal pool was not always thermal this time, sometimes the water was cool after lunch. The restaurant in Richmond is worthy of all praise: balanced and tasty food. The assortment became a little more modest, but the current selection suited me quite well. Thank you for having tea for lunch and dinner again!Negatives
The only significant drawback is the short time for lunch! Often lunch time and procedures overlapped, and I had to go with a full stomach for a massage or water treatments, which of course is absolutely not physiological. Several times I didn’t have time before 13 o’clock to have a quiet meal, and in this case it didn’t work out; after 13:30 they politely but persistently reminded me that lunch time had expired....(In other hotels in Karlovy Vary, where I had already rested, lunch was before 15 hours!
Boris Beder
13.06.2022
Positives
Good location, near a wonderful park. The staff is very friendly. The food is excellent, varied, new dishes every day. Treatment: qualified personnel. Wonderful pool and saunas. Everything is clean. The room was cleaned every day. They changed the linen.Negatives
No cons.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Vladimir Romanenko
13.06.2022
Positives
Amazing location; perhaps the best in the entire resort - for our taste. Very good, varied and healthy food. The staff is very friendly. The source, located in the hotel lobby, is a big plus when there is no time to go to the colonnade. Large, relatively inexpensive parking at the hotel also added to the comfort. We enjoyed using the swimming pool, thermal pool and sauna complex.Negatives
Actually, only one fact slightly spoiled the luxurious impressions: they charged us more for our stay than the price we signed up for through sanatoriums.com. As residents of the eurozone, we agreed on an amount in euros, and the hotel converted it into kroons at its own rate (much higher than the official one in the country) and debited them from the card. Our bank (Dutch) converted the crowns back into euros, at the official rate, and as a result the amount was 95 euros higher. After the money was withdrawn and nothing could be returned, the hotel employee said that if we had paid in euros in cash, the amount would have been exactly the same as what we agreed on with sanatoriums.com. And for some reason she didn’t consider it necessary to warn us in advance, while we had cash. This is how we lost 95 euros out of nowhere. A trifle, of course, but an unpleasant aftertaste remained. In our opinion, a hotel of this level should clearly explain to customers which payment option will be cheaper for them, and in which case they will pay exactly the amount agreed upon.
Oleg Nesen
13.06.2022
Positives
Thank you very much for all the services provided! Everything is fine! I tried it for the first time and I really hope it’s not the last!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Olga Klyavina
13.06.2022
Positives
Beautiful facility, friendly staff, delicious food, we would love to come back ❤️❤️❤️Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Moiseu Zeifman
12.06.2022
Positives
Excellent service from all staff. The reconstruction of the health complex is simply wonderful.Negatives
The quality of food has become much worse than a few years ago.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Nina Ligor
10.06.2022
Positives
A wonderful sanatorium located in a forested area. Very friendly staff. Excellent food. A great opportunity to relax in the pool and sit in the sauna every evening. I recommend the Richmond sanatorium to anyone who wants to have a good rest and get some treatment.Negatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Emiliya Vainert
09.06.2022
Positives
Everything is super good, the staff is excellent, everything is planned clearly. very tasty breakfasts and dinners, all the food is varied. the hotel is located in a quiet and cozy place. With a cool pool and spa. I am very pleased and will come againAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Viktor Bosch
08.06.2022
Positives
We are very satisfied and will come back.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Sergej Isaak
06.06.2022
Positives
Hello . We returned yesterday. Everything is great, this is a place where you want to return. This is a paradise on earth where you want to walk endlessly. We want to come here again in September. Of all the sanatoriums where we have already been in Varakh, this is the best.. The spa department is super, 5 saunas, thermal pool, swimming pool, jacuzzi - everything for us every day. Car parking - only 4.50 per day!!! Thank you for your suggestion to visit Richmond!! Send us more suggestions for this sanatorium!!Negatives
There is a wish, we talked about this with the shift manager at the restaurant, namely: in the evening there is no choice of tea, i.e. It's only black one day, the next day it's only fruity, one variety. And yet, these teas are brewed by the staff in the kitchen and poured into a container. Where do we already drink from, what is served... Without taking into account the interests and tastes of customers. Someone likes it stronger and vice versa. We asked to be given a choice of Tea Bags, as is done in the morning, but we were refused. And yet, in the evening there is no choice of baked goods, because... e pastry shops, what is left from breakfast is served for dinner, it’s gone in 20 minutes, those who come to dinner an hour after the start will not find a choice of tea or tea. We will be glad if you help correct the situation. Thank you.
Marina Keist
06.06.2022
Positives
Recommended, come again. Were very satisfied. Excellent.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Anatolie Romanskii
05.06.2022
Positives
Everything was great. The staff is very attentive. The food is excellent. The procedures are excellent. The spa area is superb. Excellent location. Park area.Negatives
The mattress is a little soft. But this is not for everyone ;)Answer from Spa Hotel Richmond
Добрый день. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня. Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Andreas Moch
05.06.2022
Positives
The hotel is located in a park area. Fresh air, birdsong, the opportunity to walk through the park just by opening the hotel door. The hotel staff are friendly and friendly.Negatives
In the morning, you can serve breakfast from the trays yourself, and for lunch and dinner, the cook shows for a second by slightly opening the lid of the tray what is there, and so on 4-5 times, and by the time you get to look at the last tray, you no longer remember what is in the first one. For older people, this is a little difficult. I think that if there was a plate with a dish as an example of what is in the tray, it would be better. And not just a symbol of fish, ram or pig that stood on the tray. I would also like to have steamed meatballs or cutlets, meatballs, meatballs every day. For older people and those who have problems with the gastrointestinal tract, this is important. What was also annoying was the scattering of procedures on different floors. And this is probably all negative.
Leonid Grabovetsky
31.05.2022
Positives
We went more for the beautiful nature than for treatment. Therefore we are very pleased. We were in Richmond for the fourth time and again we were very pleased. Separately, sanatorium.com - the highest score. The transfer organization is superb. The site is organized and works great. The response to any request is almost instantaneous. Thank you very muchNegatives
Didn't like the food at Richmond. Monotonous and often tastelessAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Sergej Kartaschow
30.05.2022
Positives
Thank you all very much, everything was, as always, at the highest level. We will be happy to visit you more than once!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Peter Giesbrecht
29.05.2022
Positives
Medical examination was complete and diagnosis was given. Good food and treatment, very friendly cleaning lady, all wishes were fulfilled.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Regina Friedrich
29.05.2022
Positives
Thank you for everything, we are very pleased with our vacation. We will be glad to see your offerAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Peter Diener
29.05.2022
Positives
We (2 adults) really enjoyed our stay (13 days/full board/complex treatment) at the Hotel Richmond. The hotel complex looks like a restored castle, embedded in an idyllic forest landscape. The fresh, pure air in the nearby forest is simply soothing. The hotel staff is friendly and accommodating. The rooms are cleaned daily. Breakfast, Monday and dinner are offered in buffet form. The hotel has a comparatively large swimming pool and various saunas (classic sauna, herbal sauna, infrared sauna), which can be used at no extra charge. In addition to the spa services booked, we purchased additional treatments (peat mud bath) on site. Bathrobes and beach towels are provided daily by the hotel free of charge. In summary, it was a lovely spa holiday in which we recovered very well and met lots of nice people.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.