references
Positives
Location of the hotel, wellness area size selection, nice friendly reception staff and service in the restaurant very hardworkingNegatives
Unfriendly manager (restaurant), wellness area needs repair work, you have the feeling that it is never cleaned up (and that in times of Corona), no drinking water in the sauna areaPositives
Wellness area,Negatives
No drinking water in the sauna area, better cleanliness in saunas, shower cubicles, rooms, repair work in the wellness area, friendliness of the shift manager (older blonde) is to be desired, no tea selection at lunch and evening, juice from the machine cannot be enjoyed (like dishwater )Positives
Everything is just super location food treatment everything is great until next yearNegatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
A magnificent and beautiful place for relaxation and treatment. The doctor is very attentive and understanding. I really liked all the procedures she prescribed and all the staff were very attentive to any wishes.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
Everything was fine, I have no minus POINTSAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
The doctor, Dr. Podlipna was very competentNegatives
The staff during the treatments were not friendly and only gave explanations about the treatments when asked. Unfortunately, the dining room was very full, you had to fight for food and coffee, you should have introduced two meal times with fixed tables for the guestsPositives
Very friendly staff, special cleaning staff, a very attentive service with the food from a very friendly lady Tatjana. Thank you very much, we'll be happy to come back.Negatives
An additional coffee machine would be very helpful for breakfast. There are two available, but unfortunately there won't be enough for breakfast tomorrow morning.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir werden uns bemühen, unsere Service ständig zu verbessern. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
There are no cons. The best hotel in Karlovy Vary. Perfect cleanliness, excellent breakfasts and dinners (for every taste, variety of dishes) Excellent treatments, I especially want to mention the massage therapist Vesyoly. Next time only RichmondAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Negatives
We have been vacationing in Karlovy Vary at least once a year for many years, and we have always come across hotels with friendly staff. Unfortunately, in Richmond, starting from the Reception, the dining room, wellness everywhere, there were some problems and we did not feel comfortable.Positives
We have already vacationed 3 times in this hotel. I really like everything, you get positive emotions from the very first step into the hotel. Friendly girls at the registration desk, qualified medical staff, tasty and varied food, cleanliness everywhere. Our motto is "Einmal Richmond - immer Richmond"Negatives
Everything is fine, we are satisfied with everything.Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Second time in Richmond. Check-in from 02.10.22. to 10/15/22. A relative from Kazakhstan booked a room for us through Sanatorium.com. We were on vacation with two families. All liked it! Check-in is quick, the room is wonderful, the restaurant and food are excellent. The chef's dishes for dinner are huge and delicious. I liked all the procedures. Thank you to the paraffin and piloterma nurses! Attentive and polite. Nice area. We provided parking for cars. Everyone was happy and left in a great mood. We will come again.Negatives
No!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
We vacationed at the Richmond Sanatorium for the fourth time. Unfortunately, we missed two years due to Covid. We can say that the hotel, after a forced break, retained its staff and quality of services, added some positive aspects, which added advantages to accommodation and treatment. Regarding the check-in procedure, I would like to thank the girls at the reception. We checked in immediately upon arrival at 11.15, the rooms were already ready, we didn’t have to wait until 15.00. We were given a room of a higher category. During four visits to the hotel, three times we were given a room of a higher category. There are no complaints about the procedures. In the process of receiving treatment, it became clear that some procedures needed to be replaced. I contacted the doctor, and within 15 minutes the issue was resolved, without additional costs. Thanks to the nurses in room 6 on the 2nd floor, performing the paraffin and pilotherm procedures. I came before the appointed time a couple of times, they always met me halfway and did not make me wait for the appointed time. Cleaning, no complaints. If you need to change the size of your robe, please provide an additional towel, no problem. The hotel staff readily responds to any requests. At the same time, I booked two rooms for relatives from Germany. There were five of us, tables for four, but the girls in the restaurant always set us a table for five for dinner. There have been changes in the restaurant, two coffee machines have appeared! This makes me very happy. But it’s disappointing that there are no tablecloths or reusable cotton on the tables. napkins, and vases of flowers. This fact lowered the status of the Restaurant (I would like to call it a dining room). I think this is an echo of the pandemic; we have to save a little. The food was quite decent, they introduced an afternoon snack, but we never went. It seemed that the hotel was 100% occupied. Constant rotation of guests. The restaurant used a third room for dinner and lunch, which was not the case in previous times. I am very glad that the hotel has not lost its clientele, but rather has replenished its ranks! The area has not changed, it is still magnificent! Overall, the impression is positive! I highly recommend it to anyone looking for a quiet, relaxing holiday and relaxation!Negatives
NoPositives
We have known the hotel for many years. very pleased. PEACOCK AND CAMILLA massages are pure PLEASURE. All the staff (except for the state Dvorska with balneo 0) are excellent.Negatives
GOS. DVORSKA (BALNEO 0 BATHS) SCREAMING BEFORE AND AFTER THE PROCEDURES. UNFILING AND ALWAYS ANGRYPositives
Everything was at the highest level, just a fairy tale. Thank you very much to everyone. The food is incomparable, the park, forest, city are all wonderful!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
Location, the staff is friendly, helpful, competent.Negatives
Dinner hot dishes are not visible, which eliminates the possibility of choice.Positives
Very good food, nice staff, sauna landscape is very good, location is quiet.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
👍👍👍👍Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
Excellent resort, I liked everything.Negatives
The water in the pool was cool, so we didn't swim. It would be nice to have a clock in the rooms.Positives
Overall I liked everything.Negatives
It was written on the website that they do an examination upon arrival, but they did not take any tests from us.Negatives
We were dissatisfied with the transfer, everyone was from one place, but we went back separately in different buses. Routes were displayed very strangely: first to Berlin, then to Braunschweig, but the driver had to pick up the tourists from Berlin in the morningAnswer from Spa Hotel Richmond
Guten Tag, der Transfer gehört nicht zur Hotelleistungen und wurde nicht von uns organisiert. Mit freundlichen Grüßen Marketingabteilung Richmond.
Positives
It was a relaxing and very regenerative week for you.Negatives
If you arrive on Sunday, you won't get a doctor's appointment until Tuesday if you're unlucky. Unfortunately, those who only come for a week will not receive gas injections on Monday. In order to feel the effect of the injections you should have at least 5-6 injections. Unfortunately, this is not taken into account.Positives
Great location. Possibility of walking through the forest right outside the hotel door. Well organized and competent staff. The spa complex is beyond praise.Negatives
This is the third time we have booked a room with a balcony. This time we got a small, cramped and uncomfortable room 402. There was a closet next to the bed. It is impossible to open the door completely. Access to the safe is difficult. I think this is a flaw in the ordering service. If there are different rooms with a balcony, the client should know. Even with a difference in cost.Positives
We really enjoyed our stay at the Richmond Hotel. Large bright room with a balcony overlooking the forest. The staff is professional and friendly. I especially want to mention the masseuse in room 1a room 9. And also all the girls in the restaurant worked quickly and attentively. The food is delicious and varied. the pool and saunas are great. everything is organized at the highest level. parking is also well organized and not expensive. I would like to come again.Negatives
No negative was found.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Negatives
The only disadvantage was that we reported to reception that the lamp was on, but no one responded.Positives
The staff are professional and friendly , especially the resturant and reception staffNegatives
The treatments were not satisfactory , i had only 18 procedure almost 5 of them are sitting in a room for oxygen breathing , i had been to the Richmond several times before , but never had too little procedure like this time , in 2 days of my stay i had only one procedure a day !!!!! Do you think that i travelled all the way for such far distance and paid that amount to have 18 treatment !!!Positives
Everything is fine, the location of the sanatorium is excellent, the attitude is good, the people are good-naturedNegatives
There was a minibar in the refrigerator in the room, they didn’t warn us that we had to pay for the water we drank. We drank it and brought new water, although we didn’t order it.. we didn’t talk about this when we checked in.. in the morning there is no opportunity to drink coffee or tea, only on breakfast. During the day, to drink coffee you have to go to the center. Maybe these are small things for some, but such small things add up to the overall impression. Next time we'll have to take this into account.Positives
Good location near the center. The application process was professional and problem-free. The ladies who did the work were always polite and committed. The furniture in the room was a bit dated but practical and large. Not as small as some other hotels. There was a safe. Not available in all hotels.Negatives
The room was not clean. You could see this, for example, because there was dirt on the floor. Some of the food wasn't what it should be in a relatively expensive 4-star hotel. For lunch and dinner there was only water and no other drinks. Other drinks such as coffee and juice were only available for breakfast. The WiFi was sometimes too weak. That's a no-go. I complained about this to reception. I was told there that they couldn't help me. The room was quite small. Could be bigger. Conclusion: The four stars are not deserved. And the price-performance ratio. Is too expensive.Positives
Excellent location, ideal for animal lovers. You can immediately go out into nature and go on long hikes with your dog. Walks are possible immediately without using transport. The city center can be reached along the Tepla in 10 minutes. No traffic noise. The cleanliness in nature is exemplary. The staff is very friendly, nice and helpful. The treatments are practical and have a very relaxing effect on the body. The use of the swimming pool and sauna area is unique. There is something for everybody. The breakfast and dinner are very tasteful and varied, there is something for every taste.Negatives
Unfortunately I can't say anything.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.