references
Valentina Lazaricheva
07.01.2019
Positives
Many thanks to everyone for the well-coordinated work! I wish you all good health and all earthly blessings. I especially wanted to mention the cooks for the delicious casserole (why only in the evening, I would have liked it in the morning), the waitress Anna, the girls at the reception quickly respond to all requests and wishes and try to help. Towels are changed every day. Bed in 2-3 days. The rooms are clean and comfortable. Nice atmosphere in the hotel. Light jazz music is played only 2 times a week (Tuesday, Friday). Many thanks to the administration for the Merry Christmas and New Year greetings, and for me personally there was a Happy Birthday greeting. Thank you.Negatives
It's a pity that there is no kettle in the room!!! Bad tea is served for lunch and dinner and there is no hot water. It's a pity that there is not enough variety of baked goods. Ice cream is only served for lunch, and if you have half board, you will never get it.
Olga Parieva-Rissland
07.01.2019
Positives
Large room, clean hotel. The location of the hotel is wonderful.Negatives
It was very cold in room 303. The most negative impression left was from the dining room. The staff is very unprofessional and unfriendly. There is a frostbitten reaction to any request. Disgusting taste of coffee. I’m generally silent about latte, cappuccino and espresso, because it wasn’t there. It was necessary to order for a separate fee, but this is nonsense. There was simply no one to order it from. All the waiters stood in a bunch in the corner and were interested in everyone and everything except the visitors. Disgusting food service. The food was tasteless; after the New Year, for another 2 days dried tartlets were displayed from the New Year's table. Soups are a separate issue! I can’t call this “masterpiece” anything else other than slop. It's safe to say there was no dessert. In general, if you want to plunge into the atmosphere of the canteen of a poor nursing home, then take this hotel with meals. I recommend the hotel and treatment, you need to eat somewhere else. Which is not very convenient given the location of the hotel.Answer from Spa Hotel Richmond
Уважаемая г-жа Париева-Риссланд, Спасибо за Ваши примечания в отзыве, которые всегда для нас очень важны. Жалко, что Вы не сказали уже вовремя Вашего проживания у нас. Всегда возможно все решать сразу и Ваши впечатления бы стали лучшими. На завтрак у нас в стоимость включено кофе, чай в чайниках и сок. Остальное нужно заказать за отдельную плату, но это как во всех гостиницах в мире. С уважением
Galina Shamratova
29.12.2018
Positives
We vacationed in Richmond for the third time. We love the month of December, the pre-holiday mood, there is such beauty all around! The hotel put up a beautiful Christmas tree, although a little late, due to renovations in the restaurant. This year there were significantly more vacationers than last year, this indicates a high rating of the sanatorium. Many thanks to all the employees of Richmond for organizing our vacation! If the prices remain at the same level, we will definitely come again.. HAPPY NEW YEAR!
Igor Alekseev
28.12.2018
Positives
+ the only plus of this hotel is the location, close (15 minutes) to the 1st spring, on the edge of the forest + the staff: very nice men work in the bar and almost everyone in the restaurant is pleasant + the interior itself, chandeliers, curtains and all that, niceNegatives
- I can’t call the food dietary, for breakfast all 2 weeks we ate oatmeal with milk, considering that we haven’t consumed cow’s milk for a year, because there were no more cereals for breakfast, but 3 types of fried sausages of all kinds and eggs))) in general, who eat right, it will be hard there. - treatment is a separate issue. My husband and I bought the same 2 full packages, but by the time I arrived I was pregnant. in the end, I didn’t receive the procedure (I don’t blame you for that, I didn’t research it myself) BUT they didn’t refund the difference in finances and prescribed 3 cosmetic procedures (instead of 16 for my husband) and said that they were doing me a favor. I compared prices, it’s not balanced. and we really didn’t like the doctor. - parking: it seems to be there, but when you arrive in the evening there may not be any space and you look for parking outside the hotel and when leaving you are billed for all days of parking, that is, you pay for parking in full and you may not always be able to park there =) - if you are with a child, keep this in mind! A baby crib costs 10 euros PER DAY! When we left, we were simply shocked: we travel often, but this is the first time we’ve seen this. We booked two adults and one child, we went into a room with one bed with two mattresses with a large hole in the middle. how three of us were supposed to sleep together is a question. We go to ask for a child’s bed and they tell us that it costs 10 euros (ok, everywhere it’s free or you usually pay 10 euros one time for a bed, that’s what we understood). As a result, the child slept there all night and was all itchy, and the rest of the nights we slept on one narrow mattress together, when we checked out the bill was 140 euros for a crib =) I was amused, and also the bill for the room for THREE! =) the third one was apparently supposed to be on the floor =) - we chose this hotel because of the main thing in the description: a swimming pool with mineral water! he didn’t work the entire time we were there (they say he doesn’t work there at all) In general, in the hotel you always feel like they’re skimping on you, that everything is somehow strained. We were a year ago in another hotel in the same price category - so there is something to compare with. We'll go back to the previous hotel, but not here!Answer from Spa Hotel Richmond
Уважаемые Igor Alekseev и г-жа Алексеева, Спасибо за Ваш отзыв, только жалко, что Ваш отдых не был с лечением. Извините, но беременных нам запрещено лечить. У Вас было проживание, лечение за спецпредложение и по этому Вам не было возможно вернуть деньги. Если человек не лечится и у него только проживание с полным пансионом, так стоимость почти одна и тоже как у клиента с лечением. Так, как у Вас было это спецпредложение, была бы еще с Вас нужна доплата за проживание. Детская кровать доплачивается почти тоже везде в мире. Когда Вы детской кроватью не пользовались, было нужно на рецепции гостиницы сказать. Коллеги бы ее забрали и Вы бы не были должны ничего доплатить. Жалко, что Вы Ваши претензии не решили сразу вовремя Вашего проживания у нас. Точно мы бы нашли вариант, чтобы было все в порядке. Желаю Вам и Вашей семье всего доброго. С уважением
Пётр Шубин
26.12.2018
Positives
The treatment is excellent. The accommodation is excellent. the food is excellent. The staff work is excellent. The location of the resort is excellent. There is no negative, everything is great. 6 years of staying at the sanatorium have been one positive thing. Thank you for the treatment and relationship.
Лариса Кардакова
25.12.2018
Positives
Comfort, tranquility, thoughtfulness, cleanliness and hospitality - the glorious kind “Richmond” greeted us generously and kindly as always. We had a wonderful rest and healing. Even the fat cat ran out to meet me. Pansies winked at the entrance, blackbirds outside the window... a little piece of heaven. Thank you to Dr. Kveta - a professional and the kindest person. A sick person needs not only treatment, but also participation. Thank you.Negatives
Prices are rising... opportunities are dwindling, but this is not a fault, but a misfortune
Vladimir Torkunov
23.12.2018
Positives
The second time we rested and received treatment in Richmond. As always everything is very good. Many thanks to Mrs. Doctor Podlipna for her professionalism and attentive attitude. Thank you to the procedural staff for your attentiveness and good work. The food and service in the restaurant are, as always, at the highest level. Thanks a lot, everyone! We wish all the staff at Richmond Health Resort a healthy, Merry Christmas and a good New Year!Negatives
Unfortunately, we were very unlucky with the room we were assigned to. Room 411. We were unpleasantly surprised and very upset. The room needs major renovations. The floors in the corridor are dented and lumpy. The carpeting throughout the room is old and needs replacing. Unpleasant smell in the room. The furniture was old, worn out, scratched, the bar door didn't close properly. The chairs are rickety. The walls are dirty. In addition, the room is very small. We paid for a standard room. It’s even impossible to imagine what a “category 2” room looks like. It’s a very, very pity...It is for this reason that there is no desire to return to the sanatorium again.Answer from Spa Hotel Richmond
Уважаемый господин Торкунов, Спасибо за ваши желания и мы все желаем вам и Вашей семье всего доброго, много здоровья и успехов с наступающим новым годом. Спасибо тоже за Ваши хорошие слова про наше лечение, точно врачу г-же Подлипной передам. Жалко, что Вам с номером не повезло. В первое хочу объяснить, что номера Стандарт все маленькие и разница между Стандартным номером и номеров II. Категории только в плохом виде из номера. В этом году у нас план реконструкции номеров и так надеюсь, что в будущем будут все номера красивые и чистые. С уважением
Болдырева Ольга
22.12.2018
Positives
Location, breakfast, cleanliness of the hotel;Negatives
The appointment with the doctor in office No. 209 of Olena L. does not live up to expectations, it takes place in a harsh and unfriendly attitude towards the patient, spoils the mood and the desire to return to the Richmond Hotel again. A short lunch time makes you refuse either procedures or violate the drinking regime from sources.Answer from Spa Hotel Richmond
Уважаемая госпожа Болдырева, Спасибо за Ваш отзыв, все примечания для нас всегда очень важны. Врач уже в нашем санатории не работает и так думаю, что следующий раз Ваши впечатления станут лучшими. Время обеда короткое, но в случае, что наш клиент не успеет заходить вовремя, всегда он обед получает. Наш персонал всегда готов выйти всем на встречу. Надеюсь, что в будущем будете довольны лечением у нас. С уважением
Michael Bart
21.12.2018
Positives
Cleanliness of the room, take a closer look at the car Thanks to the staff...Negatives
Payment is only possible in CZK. I don’t know where the exchange rate is 1€ 26 CZK
Василий Скоромнов
19.12.2018
Positives
Beautiful resort, has a calming effect.Negatives
This is Richard's fifth time at the sanatorium. The chef has changed. The food is not suitable for us. A lot of fried dishes, stewed in various sauces. A lot of dishes in batter. Often over-salted, and sometimes simply inedible. Dietary meals are required for lunch and dinner. Previously, breakfast porridges were made with both milk and water. Now only on milk, although there are people with milk intolerance.
vladimir kireev
18.12.2018
Positives
We come to the hotel as if we were visiting good friends for the fifth time. The hotel staff is friendly and friendly. The quality of the procedures is excellent. The food is always varied: soups, 3-4 hot dishes, vegetable salads, fruits, pastries. The hotel is located in a green area. You can walk in area of the hotel, to the springs 1.4 km along the embankment. R. Terma for those who find it difficult to walk on foot, there is a bus stop opposite the hotel.. swimming pool, sauna, baths - super. Thank you, see you next year.Negatives
everything is fine. I would like to give room 3 a stronger massage.
Наталья Титаренко
17.12.2018
Positives
Thank you! We really liked the sanatorium. We were accommodated in a large, bright room. The treatment was prescribed in a qualified manner, our request was taken into account, according to the procedures. The food is very varied, you can choose to suit every taste and diet.Negatives
I didn’t like the attitude of the attending physician towards my friend. (she said that she arrived at the wrong time and did not accept, although she arrived on time.)
Tatiana Matveeva
17.12.2018
Positives
I liked the Richmond sanatorium; many foreign friends come here. Everyone is delighted with the service and the hotel. Everything is clean and comfortable, the food is excellent. The sanatorium is located 10 minutes at a leisurely pace from the colonnade. Thanks to the doctors and staff from us and our friends. We will definitely return to the hotel.
Inna Cheinin
16.12.2018
Positives
Good afternoon. We always enjoy our stay at this hotel. We are treated like family, from the reception to the doorman. This time I would like to thank your website for a free trip to Prague with guide Alena Reznikova - very erudite, friendly, calm, balanced, well-prepared guide. Thank you.Negatives
I would like to recommend that the hotel has a senior waiter or manager in the restaurant, who would monitor the lack of necessary things on the tables and the filling of the trays with food. This was noted by many visitors. There are no comments on the food itself, on the quality and quantity, as always. Claims about sluggishness in service due to lack of control.
Николай Малкин
15.12.2018
Positives
As before, when we were here, everything was at the highest level: treatment, food, service.Negatives
We ordered 2 identical rooms at the same price. Our room turned out to be smaller and what’s more, after sleeping, my husband woke up with a sore back, because the mattress was dented, we decided to change the room. We were offered the same room as our friends, only with an additional payment of 8 euros per day, we did not understand why this was so, but we had to agree, because... You won’t be able to sleep on this mattress for two weeks.
Igor Balaban
12.12.2018
Positives
Once again the hotel staff rose to the occasion. And nature, air and water, what is the source of human life, cause only admiration.Negatives
Small subjective shortcomings are compensated by a large number of invaluable advantages.
Vladimir Shalaev
09.12.2018
Positives
Everything is fine. We arrived at 11-00 and were received and fed lunch.Negatives
I gained 2 kg, but that’s because of the delicious food.
Прохоров Сергей
09.12.2018
Positives
A variety of treatments, delicious and varied food, a good swimming pool, saunas, spa, quiet park area.Negatives
“Sovdepovsky” contingent of people with all their habits. There wasn't enough variety of Czech TV channels for variety. Room cleaning is not perfect, but not critical.
Вячеслав Евтушенко
09.12.2018
Positives
We've been coming here for the third year in a row! Very very good resort
Екатерина Соломатина
01.12.2018
Positives
This is not the first time we have vacationed in this hotel. Everyone here is almost like “native” people. But this year we were placed in a wonderful room, which we did not even expect. Everything is great in Richmond - the staff, treatment, food. We returned home healthier and rested. Many thanks to Dr. Kveta Podlipnaya. I would especially like to mention the Sanatoriums team. The transfer was wonderfully organized. Thanks a lot!
Наталья Афанасьева
27.11.2018
Positives
Thank you very much to all the staff of the sanatorium for a wonderful vacation! My husband and I vacationed in November 2018 for fifteen days. The hotel's excellent location, cozy room, attentive staff, high-quality wellness treatments, delicious food, and excellent weather allowed us to restore our health and return to a good mood. This was our third time in Karlovy Vary, but we stayed in different hotels. In the future, we plan to vacation only in Richmond.Negatives
A negative attitude was not formed towards anything or anyone during the entire fifteen days spent in the sanatorium. We wish that the sanatorium does not disappoint those who choose it.
Olga Stezhko
22.11.2018
Positives
As always everything is great! The location of the hotel is luxurious! In our opinion, Richmond is the most beautiful hotel in Karlovy Vary! Located on a plain, in a quiet and beautiful place! The staff is friendly and polite. Room cleaning is done daily. This year I was pleased with the women's locker room in the pool: it was very warm. We took into account the wishes of last year. It's nice. The food is good and quite varied. We were glad that our doctor, Mrs. Hana, made an appointment for us in advance. We are grateful to her for her attention. Very happy with everything. Thanks everybody !Negatives
There are almost no cons. I would like massage therapists to give massages with full dedication, and not half-heartedly. Still, classical massage is of great importance for treatment.
людмила витюк
16.11.2018
Positives
were undergoing treatment in November, procedures were prescribed and, if desired, changes were made. I especially liked the mud wraps and baths and of course the treatment with carbon dioxide injections. Everyone was positive; not a single request was left unattended. Our room was on the 2nd floor, a magnificent view from the window and Opposite are treatment rooms.Negatives
It’s a long way from the springs, so you can go there on foot and back by bus number 2
Nurlan Nurgaziyev
14.11.2018
Positives
Excellent location, attentive staff, good treatment, varied cuisine, delicious dishes from the chef. I recommend to all.Negatives
The thermal pool was not working.
Boris Mastobaev
11.11.2018
Positives
We have been vacationing in this sanatorium for about ten years. The medical staff worked and works at a decent level. The location is great and the resort itself is goodNegatives
The level of the hotel has decreased significantly compared to previous years: the food has become worse, the number of people has become larger, and the administration began to reduce prices and receives profits due to an increase in the number of vacationers and, as a result, crowding in the restaurant, a decrease in the quality of food and serviceAnswer from Spa Hotel Richmond
Добрый день, Boris Mastobaev Спасибо за ваш отзыв и Ваши примечания. Мы стараемся решить все эти вопросы, чтобы качество питания и персональные вопросы стали лучшими. Для персонала организуем курсы и надеемся, что все станет в ближайшее время лучше и что все будут довольны проживанием у нас. Надеемся Вас опять у нас встретить. С уважением Sales Department
Galina Pasa
02.11.2018