references
georg knorr
29.11.2021
Positives
Thank you for a pleasant stay and treatment in a beautiful location in Karlovy Vary, in a quiet and peaceful hotel. We would also like to highlight the professional qualities of Dr. Ms. Karaskova, masseuses, nurses in the balneological department. Also worth mentioning is the excellent food and service in the restaurant.
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Iuliana Pasat
29.11.2021
Positives
ПрекрасноAnswer from Spa Hotel Richmond
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RODICA CONDREA
29.11.2021
Positives
Все было прекрасноAnswer from Spa Hotel Richmond
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Natalia Knaus
28.11.2021
Positives
Thanks to the hotel management for the excellent organization of the work of all staff. Wonderful treatments, swimming pool, sauna. Many thanks to the cooks and staff: the food is very tasty and varied. The hotel is luxurious, everything is perfectly clean and tidy. We really enjoyed our stay at this hotel.Answer from Spa Hotel Richmond
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Stephan Schott
28.11.2021
Positives
The hotel has a very pleasant atmosphere, very friendly staff, the room size and facilities were very good.Negatives
Unfortunately, the identity cards were not returned upon departure.Answer from Spa Hotel Richmond
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Viacheslav Demura
24.11.2021
Negatives
We stayed in this hotel last year. We took the maximum number of procedures, but since most of them are nothing (for example, a massage is spreading cream on the back), this time we took a package with fewer procedures. Procedures are prescribed at the time they want, without consulting the client who pays for these procedures! For some reason, I was scheduled for procedures on the day of departure at 12.30, although check-out from the room is at 11.00. Probably to not provide these procedures. I asked to reschedule the procedure for another time, they said that everything was scheduled (although this is not true, I arrived 15 minutes earlier, the office was generally closed). When I came for the procedure, they refused to perform it on me; I still didn’t understand the reason. Even contacting the director yielded nothing. Money paid, services not provided!!! Not customer focused!!! The workers do whatever they want!!! Full scoop!!! Instead of a mineral bath, I was offered coffee. Just a ruined vacation. We came not just to the hotel to drink coffee, but to the sanatorium to receive certain treatment. But as it turned out, the employees of this establishment can cancel paid procedures at their discretion, and there will be no refund in return. I can drink coffee at home and not travel 1500 km.Answer from Spa Hotel Richmond
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Rosa Horn
24.11.2021
Positives
We stayed at the sanatorium for a week, we liked everything, we can only further recommend what we have already done.Answer from Spa Hotel Richmond
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Helena Baumiller
22.11.2021
Positives
All liked itAnswer from Spa Hotel Richmond
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Aleksandr Gorodenkov
17.11.2021
Positives
The sanatorium is located in a beautiful location, nearby there are convenient trails for hiking in a very beautiful area.Negatives
Queues for coffee in the morning.Answer from Spa Hotel Richmond
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Irene Weisel
15.11.2021
Positives
We really enjoyed. I think we will come back more than once. Excellent saunas, mineral pool. The food is varied and tasty. Doctor Ksenia is attentive and humorous. She prescribed the procedures we wanted. There is a spring 1b in the hotel, but very often it is much colder than it should be (50 degrees). But of course it’s convenient that you don’t have to run anywhere in the morning.Negatives
The big minus is that they allow dogs. They are left alone in the room and they bark for 30-40 minutes without stopping and prevent everyone from resting. The audibility is insane!!! You can hear absolutely everything... If you come across loud neighbors, then consider yourself unlucky. My advice: find out the situation right away. The furniture is already old, the doors in the closet do not close, they creak. (Standard room). The windows in the restaurant need to be painted... still 4*. The baths are very high, the shower would certainly be much more comfortable.Answer from Spa Hotel Richmond
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Alexander Karetnik
14.11.2021
Positives
everything was great 👍Answer from Spa Hotel Richmond
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Olga Schmidt
13.11.2021
Positives
A very chic hotel. Polite, responsive staff. Variety of food, everything is very tasty I also really liked the treatment Thank you all very muchNegatives
One minus is that there is no tea in the restaurant in the evening and during lunch.Answer from Spa Hotel Richmond
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ninell sokurov
08.11.2021
Positives
We spent a week at the Richmond Hotel (November 2021). Thanks to the hotel management for the excellent organization of the work of all staff. Thank you to doctor Ksenia Vykhristenko for your patience and professionalism! Wonderful treatments, excellent food, varied and delicious dishes, cleanliness in the room and in the hotel. You could list all the advantages for a long time, but it’s better to say in one word: DELIGHT! All information provided on the site is correct.Negatives
There is no negativity.Answer from Spa Hotel Richmond
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Galina Steinhauer
08.11.2021
Positives
Very nice hotel. Very friendly staff. Many thanks to the women in the kitchen and cleaning staff.Answer from Spa Hotel Richmond
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Larisa Dulson
08.11.2021
Positives
Everything was very great. We recommend the hotel to everyone. I liked everything very much. Food, pool; polite staff, atmosphere was great.Negatives
NoAnswer from Spa Hotel Richmond
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Ivan Schelestov
08.11.2021
Positives
Everything is wonderful, very varied food, everyone can always find something they like. The hotel is very beautiful, I especially liked the area where there are swimming pools and various saunas and steam rooms (I would like to note that women and men are separated). Highly recommend!!!Answer from Spa Hotel Richmond
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Vladimir Schelestov
08.11.2021
Positives
I liked everything and it was at the highest level.Answer from Spa Hotel Richmond
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Luiza Tashbaeva
07.11.2021
Positives
I liked absolutely everything. The staff is friendly. The service is great. The location is excellent. The food is delicious and fresh. We'll be back soon.Negatives
Meeting with the doctor only on the third day.Answer from Spa Hotel Richmond
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Ravil Tchanichev
07.11.2021
Positives
We had a lot of fun staying in this hotel, everything was very very very goodAnswer from Spa Hotel Richmond
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Michael Burford
07.11.2021
Positives
Car transfer, from Karlsbad to Regensburg, was very convenient. Very friendly and helpful hotel staff. We would like to thank all the medical and hotel staff for their highly qualified commitment and work. We are pleased to recommend the Hotel RichmondNegatives
Transfer by bus from Regensburg to Karlovy Vary. Guests pay little attention to the risk of transmission of the Corona virus. Two vaccinations are not 100% protection and immunity weakens over time. Even vaccinated people can get sick and infect other people. For example, wearing a mask incorrectly, not disinfecting your hands, appointments with the nurse could be improved by getting a fixed appointment when checking in.Answer from Spa Hotel Richmond
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Natalia Polakov
07.11.2021
Positives
I really like the resort itself and the hotel itself, which is the third time I have stayed in this hotel when visiting the resort. The next time I intend to relax in Karlovy Vary, I will, if possible, go to the Richmond sanatorium.Answer from Spa Hotel Richmond
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Alexander Krieger
07.11.2021
Positives
Very satisfied Thank youAnswer from Spa Hotel Richmond
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Markus Burger
07.11.2021
Positives
Price performance ratio is excellent. The food is very good.Answer from Spa Hotel Richmond
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Natalia Roizen
07.11.2021
Positives
Excellent location, cleanliness, very good organization, professional staff. Everything is great!Negatives
Cool water in the poolAnswer from Spa Hotel Richmond
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Marion Brüger
31.10.2021
Positives
All of our treatments were of very good quality. Our treating doctor was very competent. The house staff were very helpful. We found the prompt change of bed linen and bathrobes very positive.Negatives
It would make sense to have a welcome folder or information folder in the room upon arrival. Unfortunately, a lot of information is only given upon direct request. E.g. information about the drinking cure, use of the swimming pool and the sauna. The opening times here did not match our user map. Spatial planning is also very complicated. A complete overview map in the room would be helpful. We had an apartment and only had two small multi-purpose glasses to use the minibar. A larger selection (beer and wine glasses) would make sense. We couldn't find any clarification for our problem at the hotel or a suitable contact person. Only after contacting the sanatorium could solutions be found.Answer from Spa Hotel Richmond
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Alexander Welsch
31.10.2021
Positives
Hello! We were with two families from October 18th, 2021 to October 30th, 2021. We were satisfied with everything. Treatments, rooms, service, food. If nothing comes up, we'll be back next year. Thanks for everythingAnswer from Spa Hotel Richmond
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Wjatscheslaw Abrasowitsch
31.10.2021
Positives
Very friendly staff. We felt very comfortable. Were very satisfied with the stay, will come again.Negatives
The mattresses are too soft.Answer from Spa Hotel Richmond
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Andreas Lotov
26.10.2021
Positives
everything was at the highest level, we liked it, we will definitely come againAnswer from Spa Hotel Richmond
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Alwine Guds
25.10.2021
Positives
Excellent location of the hotel, wonderful park.Negatives
There is no negative, there is a wish - the availability of drinks during lunch and dinner.Answer from Spa Hotel Richmond
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Viktoria Albrecht
24.10.2021
Positives
Thank you very much to all the staff for the organization and service.Negatives
The choice of food is not great, but we did not leave hungry.Answer from Spa Hotel Richmond
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