references
Danny Druyts
16.08.2023
Positives
Nice balance between the treatment and free time to visit the city. Even if you booked together with your partner.
ANDREY GREBENCHUK
15.08.2023
Positives
We thank the teams of the Richmond sanatorium and Sanatoriums.com for organizing our short but wonderful vacation! Convenient location, silence, very pleasant and helpful staff and doctors, Tepla River and park around the hotel. Those who value peace, comfort, silence, and love leisurely walks will really like it.Negatives
We did not experience any negative emotions while staying at the hotel. There are a couple of nuances that I would like to draw the attention of the owners of the sanatorium to. The Richmond Hotel's garden requires the proper care of a gardener. In old photographs it is more well-groomed, and well-groomed park terraces could decorate the hotel even more. During our stay, the mineral water pool was not working, but I hope that the pipeline repair will be fixed in the near future. The cafe and terrace close too early, and I would like to drink a cup of coffee or tea and taste a delicious cake after 10 pm after a walk around the city or park :) The early closing of the cafe did not in any way affect the overall impression of the hotel, but it is possible in the future There will be an opportunity to sit comfortably on the terrace on a warm and late summer evening.
waldemar Boeshans
15.08.2023
Positives
Very quiet location.Negatives
Some days there were only two applications and both with water. I mean the tub (hydroxer and pearl bath). Personally, I would have had more treatments, e.g. paraffin, mud packs, acupuncture with CO2, hydroxer, etc. There were no treatments on Saturday. I was there for a week from Sunday to Sunday. Appointment with the doctor on Monday at 2 p.m. I expected more applications and on Saturday too.
Eduard Weisel
15.08.2023
Positives
This is our second time at this hotel. I really like everything, but there is one drawback. It is 3.5 km to the colonnade and back. And so 3 times a day......There is no time to do the procedures. Suggestion: issue bus passes like the neighboring hotel does. The choice of food is large, everything is tasty, but nothing more. There's a problem with desserts in general. 2 years ago it was different. We would like to celebrate the girl Vera in the restaurant. Especially polite and intelligent. Solve the issue of tea for lunch and dinner. Boiling water and various tea bags. We heard how many people would like green tea, but there was only black or fruit tea. The girls at the reception are very polite and will always help. The room in the bathroom is cold... but the heating is turned off, whether you think about washing or not. Often problems with water pressure...sometimes disappeared completely. Taking a shower in a bathtub without a curtain is very inconvenient....the entire floor is covered in water. It wouldn't hurt to have thinner blankets for the summer.
Roland Grabowski
15.08.2023
Positives
We will be back!!!Negatives
The free trip to Prague wasn't nice! It was more of a race through the city!!!Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Aleksandr Granovski
15.08.2023
Positives
Everything was amazingAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Eduard Nickel
14.08.2023
Positives
Very good.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Владимир Трущинский
12.08.2023
Positives
I really liked: - the location of the sanatorium, - its services (swimming pool, saunas, its own spring, bar, terrace...), - inexpensive parking for private cars, - catering and quality of food, - working staff in the dining room - everyone is polite and trying help - excellent receptionists, attentive and always responsive! In general, we will be happy to return!Negatives
The only thing I didn’t like was the quality of some procedures: - general and foot massage.
Arkadi Chkliar
09.08.2023
Negatives
In my opinion, it would be convenient if there was a kettle in the room.....
Alena Gemzen
06.08.2023
Positives
Everything was great: transfer, staff, treatment, room. I would particularly like to praise the food. Everything was very delicious. Staff in the restaurant were super nice and friendly. I would like to thank everyone. Everything is perfectly organized. Spa center is fantastic. Everyone speaks German and Russian. We'd love to come backNegatives
In the bar I would like chips or nuts with my beer. Just drinks is a bit boring. Unfortunately thermal pool was broken
Наталья Веденина
05.08.2023
Positives
This is the third time I've been to Richmond. It takes about 15 minutes to walk from the center, the road is on flat ground, the sanatorium is in an excellent location, a beautiful park. Excellent medical facilities, polite, friendly staff, good varied food. I'll be happy to come again.Negatives
In the wellness center, the mineral water pool worked at most 5 times in 3 weeks.
Evgeni Kochanov
04.08.2023
Positives
Excellent physiotherapeutic base, terms are correctly organized, you don’t have to wait a single minute anywhere. Nice restaurant, friendly staff throughout. Good location of the hotel in a park area.Negatives
There is only one drawback: the logistics of the return transfer were arranged in such a way that we, 80-year-old people, were on the road for 10 hours. And this despite the fact that there were no stations anywhere. Because of this, we will no longer be able to travel to Karlovy Vary.
Владимир Шевченко
02.08.2023
Positives
Nice sanatorium, beautiful room, polite staff, well organized, well thought out holiday and procedures, as for food - healthy, fish every dayNegatives
Baking leaves much to be desired
klara trauner
02.08.2023
Positives
Completely positive, after two weeks of stay, I fell and broke my leg, the entire staff enveloped me with love and attention.Negatives
No
Sergey Zykov
01.08.2023
Positives
We really enjoyed! We'll definitely be back! Thank you for the super fast communication and service🍀🍀🍀
Larissa Giesbrecht
30.07.2023
Positives
We were in Karlovy Vary for the first time in the Hotel Richmond, we really enjoyed it, I would like to thank everyone for the good atmosphere there, the staff are all nice, friendly, treatments were always on time, the staff in the restaurant were very nice and friendly, the food was very good, as if cooked at home , I can only recommend itAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Klaus Hüsing
30.07.2023
Positives
A perfect place and sometimes better than 5* hotels in Karlovy Vary in terms of accommodation in a harmonious, very well historically maintained hotel. The applications are carried out with a lot of expertise and also attention and personal coordination. The cuisine is excellent, especially when it comes to diet cuisine. The staff in the restaurant are commendably friendly and helpful. The valet parking and luggage service were exemplary.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Людмила Ульянкина
29.07.2023
Positives
I liked the hotel, the service was good. Food too. You should not expect luxury in treatment or nutrition. Everything is simple and usual, acceptable. Fine. But the staff is wonderful, at the reception, in the restaurant, cleaning the rooms, well done! Of course, an excellent bar and terrace, it’s super, views of the river and forest, live music 2 times a week. This is cool. In general, the hotel gives peace and enjoyment of the environment. It is located almost in the forest. Fabulous. It’s a bit far from the main sources, but that’s okay, you just have to walk and take a bus, 3 minutes and you’re there.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Lioudmila Sharova
28.07.2023
Positives
I rested in the sanatorium for 3 weeks in June. Overall I'm happy with my choice. The hotel is located on the edge of the city in a beautiful park, which is especially valuable in hot weather and during the film festival; It takes about 15 minutes to walk to the center, the road is on flat ground. The hotel is supplied with mineral water from the first source, which is used for water procedures and can also be used for drinking, which is especially important for people who find it difficult to walk long distances. Accommodation. Comfortable mattress. A set of pillows for different tastes, including my favorite down-feather pillow, which is a rarity these days. Thorough cleaning of the room every day. All staff, without exception, are professional, polite, and responsive. Always ready to help with any problems. The result is a very calm, welcoming atmosphere. The procedures were varied, at a good level, and carried out precisely on time. Special thanks to Dr. Ksenia Vykhristenko. A very attentive and knowledgeable specialist and also an attentive and caring person. When I had problems, she practically became my personal doctor, was available at any time, supplied me with everything I needed and was even ready to come on weekends if necessary, which fortunately was not necessary. Nutrition. Good kitchen. The staff in the restaurant is very polite, attentive, there is no jostling over food, there is enough for everyone! The wellness center is available all day long. A wonderful swimming pool, jacuzzi and five saunas to suit every taste. Sanatoriums. As always, the work is 5+, including booking, transfer, excursions. I plan to use their services in the future.Negatives
During the first week, due to renovations, there was no mineral water. From the second week, water appeared for procedures and in the tap for drinking, but the mineral pool remained dry. I ordered a single room, upon arrival I was given a double room 301, which, it would seem, should be an improved option, but in fact it turned out to be the opposite. A room with no hallway, no desk. Instead of a table, there was only a narrow console built into the wall, which was a significant inconvenience for me. As a result, the overall impression was somewhat spoiled.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Tatjana Pogorecka
27.07.2023
Positives
Attentive, professional, friendly staff. Cozy, comfortable room. Excellent beds. Food very good - varied, lots of choice of dishes. Procedures on time, at a time convenient for us. We were there for the first time and were very pleasedNegatives
I didn't want to leaveAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Edouard Kotliarevsky
26.07.2023
Positives
Wonderful park, forest, birdsong, peace, spring water... Wonderful spa. We first became acquainted with the Kneipp track - a great thing! Friendly staff. Quality food for every taste.Negatives
The air conditioner in the room does not work. Large cozy double bed...with a huge gap between two single mattresses. Well, a very unpleasant story! Blankets are short for people taller than average. A cozy soft mattress, but is it good for people with a bad back?.. I love a bath, but how can an elderly or sick person get into it?... Of the three massage therapists, only one actually worked and, accordingly, the result... "Russian" The woman, I regret, did not ask her name. Skillful fingers. The others "gently stroked" them. This is not what we expected... There is really not enough kettle in the room.
Rafael Tsalolikhin
26.07.2023
Positives
Wonderful atmosphere of the service staff. At the reception all issues are resolved kindly.Negatives
The mineral water bath practically did not work.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Anna Kuchto
26.07.2023
Positives
Absolute punctuality for all spa treatments; fast, polite and uncomplicated communication with all employees; the time frame for eating is very convenient and flexible.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Sergey Fanarzhi
26.07.2023
Positives
We absolutely loved everything!Negatives
There may have been some disadvantages, but we didn’t see them. The whole vacation was positive!..Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
VIKTOR LEINI
25.07.2023
Positives
Everything was fine. THANK YOU ALL FOR THE GOOD RECEPTION.Negatives
THERE IS NO NEGATIVITY.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Valerii Melnyk
24.07.2023
Positives
We thank all the hotel staff.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Viktoriia Marenych
23.07.2023
Positives
Wonderful hotel! We'll come back again!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Ida Boxberger
23.07.2023
Positives
Staff is attentive and nice. With a few exceptions it is a very nice hotel.Negatives
Hygiene in the sauna and pool dissatisfied. The guests do not shower before visiting the pool, the staff does not pay attention to this. In the sauna, the guests do not put a towel on the wooden benches. A towel should be placed so that no sweat can get onto the bench.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Ирина Белецкая
23.07.2023
Positives
There were only positive emotions left from the meeting at the airport until the last moment of staying at the hotel. Thank you very much for a wonderful holidayNegatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Novikov Efim
23.07.2023
Positives
amazing!.. glad we chose the Richmond Hotel!.. expect us again in October!Negatives
It’s a pity!.. we booked a room with a balcony (important).. but alas.. they said that the reservation did not indicate a balcony... and... in a double bed.. two single mattresses... and they move apart during sex$ a...of course this is not so important.....the rest was great!!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.