references
Positives
Very good hotel. Recommended. Staff friendly and courteous. Location very well chosen.
Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Very nice location, large room, very tasty food, something for everyone. Definitely great vacation!Negatives
Carpeting outdated, lots of stainsAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Very attentive and knowledgeable staff Good medical equipmentAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
The staff is very polite. The location is great! One of the few hotels that have thermal water.Negatives
The hotel is clearly not ****! The floor is held together strongly, the furniture is old, all scratched. In the thermal pool the water was warm until lunch, in the evening the water was cold and not 33° as it was written.Answer from Spa Hotel Richmond
Мы никогда не вводим информацию, что вода должна быть 33°. Вода в бассейне имеет 29 °, что, к сожалению, является максимумом для соблюдения установленных гигиенических параметров хлорированной воды и ее постоянного качества. Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня. Marketing Department Parkhotel RICHMOND.
Positives
Everything was just Fantastic!!! We'll come again!Negatives
The only downside to organizing a transfer! We arrived from another Continent, from Miami! The transfer to the airport for the return trip did not come for us as indicated in the application form at 1.30 a.m. We could not reach the administration by phone, naturally our nerves were on edge! Finally, I asked for the phone number of the driver who brought us from Prague on the first transfer. Thank you so much Kesha! A kind man picked up the phone at night and solved the problem with the transfer. Thank God we got to the airport on time since we have three flights one after another! Please coordinate the dispatch of visitors correctly, especially since we have ordered an individual transfer! Thank you. LyudmilaAnswer from Spa Hotel Richmond
Добрый день, трансфер не является частью гостиничного обслуживания и не был организован нами. Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
Satisfaction! A healthy spa week with everything that goes with it. Strengthening immunity and relaxing is a success. The hotel is great, spacious and cozy. A very calm atmosphere. Beautiful room with a balcony and a view of the park - pure enjoyment! Service attentive, spa treatments in the hotel's own complex very comfortable. The hotel even has its own water source - making it very easy to adhere to a drinking regimen. Good selection of food at the buffet. Since I was very satisfied, I am already planning my next stay in the springAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Marketing Department Parkhotel RICHMOND.
Positives
Everything was great. The location is perfect. The staff is also very nice and always helpfulAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Marketing Department Parkhotel RICHMOND.
Positives
Very nice hotel, surrounded by the fairytale landscape, the location is excellent. We were positively surprised by the cleanliness of the room. The food was varied and delicious. The staff was friendly and helpful at all times, and we felt welcome at all times, even with our small dogs.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Marketing Department Parkhotel RICHMOND.
Positives
We are very pleased with our visit (for the first time) and treatment of this amazing place and good-natured staff! We wish prosperity to the Richmond Hotel and health to everyone who works there!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня. Marketing Department Parkhotel RICHMOND
Positives
The staff is friendly. Many thanks to all the employees. The procedures are excellent. Prices are good for holidays. Everything was great. Thank you very much.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня. Marketing Department Parkhotel RICHMOND
Positives
The procedures, swimming pool and hotel room are located in the same building. It is very convenient. Delicious and varied food, excellent service. Quality treatment, attentive staff. We were very pleasedAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв.
Positives
Everything is fine,!!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв.
Negatives
The mattresses were not good.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir bedauern sehr, dass das Problem mit der Matratze nicht von den Gästen im Hotel gelöst wurde. Wir haben verschiedene Arten von Matratzen und wir würden die Matratzen sofort wechseln.
Positives
Very good location of the hotel, not far from the center. Friendly staff, especially the waitress Anna who was always very friendly and attentive to everyone. I really enjoyed the procedures and the food was good.Negatives
Unfortunately, this is the first time I’m writing something negative. We were checked into a room that smelled very strongly of sewage. When we mentioned this and asked the staff to come up and smell it, they said that they knew about it and immediately offered us another room. On the third day of vacation, they forgot their swimsuit in the shower room in the pool and were the last to leave. The next morning we asked the staff, but no one saw anything or even tried to help. On the last day at 9:30 a.m. they knocked on the room and asked when we would vacate the room. When checking out, no one asked if we liked our stay at the hotel.Positives
A very nice place where the hotel is located. Most of the staff and visitors speak Russian.Negatives
Low level of service, monotonous food, no drinks except water at lunch and dinner. The mineral spring, on the third day of our stay, broke down and was not repaired before our departure, so there was no mineral water and the pool where there should have been mineral water stood empty. Therapeutic procedures also leave much to be desired.Answer from Spa Hotel Richmond
Реагируем на Ваш отзыв и информируем, что с сегодняшнего дня чай имеется. Минеральной воды нет по причине отстройки в городской компании. Спасибо Вам за Ваше понимание ситуации, которая от нас независит.
Negatives
I would like to complain about the transfer I booked at Sanatorium.com: The driver came 30 minutes later and said he still had 3 more!!!! Waiting hours for 2 other flights. I won't wait 3 hours! I then took the bus from the airport to Carlsbad myselfAnswer from Spa Hotel Richmond
Sehr geehrte Frau Keisers, der Transfer gehört nicht zur Hotelleistungen und wurde nicht von uns organisiert. Mit freundlichen Grüßen Marketingabteilung Richmond
Positives
The hotel is wonderful, I would especially like to note the cleaning of the room, the room was cleaned every day, the bed was changed three times in two weeks. The staff is polite, always ready to help in any matter. I would really like to come again.Negatives
It’s not enough to drink tea in the evening, otherwise it’s only cold water, and paying €2.50 every time is also costly for some.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв. Спасибо за пожелание, теперь уже на ужин черный чай бесплатный. Спасибо и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Positives
Everything to our satisfaction!!!Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Positives
We are very satisfied with the service! Chambermaid Svetlana Zadorozhnia was also very tidy and friendly. Thank you all. We will be happy to come back!Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Positives
The hotel is located on the outskirts of the city. There are no problems with parking. There are many paths for walking. The staff is very friendly. Always ready to help. We really liked the procedures. The food was very tasty prepared. A variety of dishes. We have already been to this hotel 2 times. We plan to do it again. come somewhere.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв.
Positives
Good friendly teamAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Negatives
the only thing I didn’t like was that the water in the pool and jacuzzi smelled very strongly of bleach; after taking water treatments, my skin stank of bleach for another two days; I also didn’t like the fact that the water in the jacuzzi was barely warm. I had to remind the staff about this, after which they corrected themselvesAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв.
Positives
Good, quiet location, a variety of treatments, overall very friendly staff.Negatives
Planning treatment, swimming pool very small, lots of small children…Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Positives
A very good hotel, pretty clean. The room was cleaned every day. The food was very tasty, large selection of meat and there was delicious fish every day. Nice staff too. We would like to come again.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Positives
We stayed at the Richmond Hotel for one week. We liked everything from the first minutes of our stay. Clean, comfortable room with adjustable air temperature, safe, fresh bathrobes. Unfortunately, the doctor’s appointment was postponed by a couple of days due to his illness, but this did not prevent him from receiving all treatment procedures in full. The food is organized in such a way that everyone can choose something for themselves. You won’t have to overeat like in Turkey, but there is always fish, poultry or meat, as well as salads, fruits and baked goods. Everything is always fresh and tasty. Our goal was not to gain excess weight. In short, everything was enough for us. We had breakfast and dinner. There was not enough kettle in the room to drink some tea before going to bed. Parking for a car is paid in the hotel courtyard for about 5 euros per day. Free use of the saunas and swimming pool was pleasantly relaxing every day. The hotel staff is very friendly and helpful. We will be happy to visit the hotel again. Thanks to all the medical and service staff for a good stay.Negatives
The Colonnade is a little far away for anyone who has difficulty moving, where all the springs are, but these walks did not bother us.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв.
Positives
Everything was very clean, the food was varied, the staff was very friendly. Come back.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Positives
Everything was wonderful, excellent treatment, friendly staff. Special thanks to the people who work in the kitchen. Everything was delicious. Thank you all very much.Negatives
All corners of the room are poorly vacuumed. This is the only negative. Sorry.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв.
Positives
Very nice spa hotel, nice staff, very nice room, qualified medical staff and for Dr. Mrs. Karaskova we would like to thank you very much. Very nice holiday, we'll be back.Negatives
We have nothing. Everything was beautiful.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Positives
We liked everything, everyone was nice, food was good, food, serviceAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Positives
Very good, spent a week at paradise!!!Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.