references
Wladimir Jabs
20.10.2019
Negatives
No knife for breakfast to cut rolls. Water in the swimming pool was too cold.
Answer from Spa Hotel Richmond
Guten Tag, vielen Dank für Ihre Bemerkungen, wir hoffen, dass bei Ihren nächsten Aufenthalt alles in Ordnung sein wird. Mit freundlichen Grüssen Buchungsbüro
Andrey Bezruchkin
17.10.2019
Positives
We were at the hotel in September. This is the third time. We always arrive at the same time. We meet many regular guests. We met, we communicate. As always, we checked in quickly and were offered a room a class higher. Special THANK YOU for this! The room overlooks the garden, very comfortable and quiet. Cleaning every day, no complaints. Replacement of bathrobes and towels, no problem, upon request, at any time. Requests are responded to adequately. In the next room the door to the balcony creaked, the neighbor went out to smoke at night. I told the reception in the morning, and at lunchtime the technicians came and fixed everything. The food is dietary, everything is boiled, baked, steamed. Nothing spicy or fried. Just what the doctor ordered! There are treats in the form of donuts in the morning and if there is any leftover in the evening. Ice cream, a lot of cheeses, fruits, cereals, all kinds of muesli, meat, fish, poultry. You don’t get tired of it in two weeks, you can diversify. I don’t go to the bar, but there’s all sorts of alcohol there, maybe coffee. But for a fee (never in Turkey), the procedures help you relax and have a good rest. Walks in the park are a different story! I don’t understand people who stay in hotels in the city! It’s stuffy, walking around and staring at store windows; there’s enough of this goodness at home. Forest, fresh, clean air, peace and quiet, that’s what my wife and I go to the resort for. Own pool, small but enough. It’s better to come in the morning, there is no one, you swim with one or a couple more people. There are more people in the saunas only after lunch or after dinner. But not critical. There is no crowd. The hotel lives its measured, calm life. We like. We come for peace, relaxation and positivity. We are planning to come again next year!Negatives
There are a couple of points that puzzled me a little. There is a procedure called “Pilotherm” where you put hot mud under your back and wrap it in a blanket and diapers. you sweat like in a bathhouse. You get up from the couch hot, steamy, all warmed up, and your head is cold. There are 4-5 such procedures. So this is the first procedure, everything is great! And then each subsequent procedure gets colder and colder. I don’t know why, I tried to figure it out, they said that the device that heats the dirt was broken. And only one works. I have an assumption that before my arrival they are carrying out sabotage and breaking the device. And so on for three years in a row. Well, the burning question is NO UMBRELLA. They are placed at the entrance to the hotel. Accordingly, the guests are taken to their rooms, forgotten in the city, in the forest, and then they probably have to buy more. This year I managed to take one to my room. Useful. It rained two or three evenings in a row. If they put them in every room, then umbrellas would be safe and everyone could use them. Lost - pay. That's where the cons end!Answer from Spa Hotel Richmond
Добрый день, спасибо Вам за красивые слова, мы очень рады, что Вы доволны проживанием и лечением у нас в гостинице Ричмонд. Это всегда для нас хорошо прочитать слова хвалы. К сожалению вовремя Вашего проживания сломался прибор для гретья грязы и второй, который согласно с нормой, греет 2-3 градуса ниже. Но это не имеет плохое влияние на Ваш организм. Надеюсь Вас опять у нас встретить. Желаю всего доброго. С уважением Бюро резерваций
Svetlana Jaanisk
15.10.2019
Positives
Everything is great, but I have a wish for evening leisure. On Tuesdays and Fridays, live music is great, but two more times a week in the wonderful concert hall you can conduct so-called dance therapy (dance therapy). There is a hall, music from the speaker and one dance teacher - everything is simple. The teacher shows several movements - waltz, rumba or foxtrot - those who wish learn and dance, fortunately many come in pairs. It’s pleasant and useful for vacationers, and the hotel is an additional plus!Negatives
The mineral water pool has not been working for several years now.
Elena Serdyukova
14.10.2019
Positives
Great hotel. Delicious, varied food. The staff, with rare exceptions, is friendly. Leading doctor Ksenia has a kind, professional attitude to work.Negatives
We were unlucky with accommodation. Our room was apparently located above the kitchen and therefore all the smells from the kitchen spread throughout our room. I had to keep the window closed.Answer from Spa Hotel Richmond
добрый день, спасибо за то, что Вы приехали к нам лечиться. Хорошо, что Вам понравилось почти все, только с номеров Вы не были доволны. Хорошо будет, когда в следующем году нам сообщите Ваше желание и мы попробуем выйти Вам на встречу. С уважением отдел бронирования
Oxana Kiryushina
12.10.2019
Positives
Polite staff, full range of services, good cuisine.
Jelena Kudimirova
11.10.2019
Positives
On the eve of my vacation, I used the online portal sanatoriums.com for booking hotels and sanatoriums. I liked everything: timely information about the sanatorium, timely booking, transfer. Everything is fast and clear. Special thanks to tour guide Lenka for a great excursion to Prague (from sanatoriums). Thank you for the wonderful organization of the holiday. This was our first time in Karlovy Vary and I hope we will now be regular guests. The Richmond **** sanatorium is located far from the noisy center of Karlovy Vary in a luxurious forested area, a calm, quiet place and also an excellent excuse to get active once again. Walk to the springs at a leisurely pace for about 20 minutes, with a brisk walk for 10 minutes. If you are too lazy to walk, you can get to the center by city bus. In the area where the sanatorium is located, there are no tourists, there is no fuss and the holiday turned out to be magnificent. From arrival to departure everything was perfect! Check-in went very quickly, the attending physician’s individual approach to our problem, treatment, food, I really liked everything! Many thanks to all the staff of the resort!
Elena Zelenskaia
07.10.2019
Positives
The hotel is located in a park area. Beautiful building, cozy rooms. Friendly staff. Excellent food. It is a little far from the geyser springs, but this is a plus for walking :) and the hotel is supplied with water from the spring. I will be happy to come and relax in this hotel!!!Negatives
I didn’t notice any cons
Elena Shmigel
04.10.2019
Positives
Otherwise everything is great.Negatives
It’s a shame that such a massage therapist works, and that all the new people who are new are sent to her for the first time. We booked a room with a view of the garden, but were given a view of the garage)))Answer from Spa Hotel Richmond
Уважаемая г-жа Шмигел, Жалко, что Вы не обращались к нам сразу вовремя Вашего проживания у нас. Все проблемы возможно решать. Двухместный номер к сожалению нет с видом на парк, но назад на лес и гаражи. С видом на парк люксовые номера и апартаменты. Будем рады Вас опять у нас в будущем встретить. С уважением Sales Department
Борис Погорелов
04.10.2019
Positives
Everything is fine. The quality of treatment, food and accommodation is excellent.Negatives
No
Liubov Morgunova
03.10.2019
Positives
Everything suited us. Good medical care, good spa area, good food. Excellent location of the hotel. Responsive and friendly staff. If we have the opportunity, we will definitely come again. We recommend the hotel. This is the third time we've been here. Thanks to the entire team of the Richmond Hotel and the booking site sanatoriums.com, we once again took advantage of booking through your website. No complaints, everything is very clear. We are very pleased with our hotel booking and transfer service. Thank you very much for the excursion to Prague, as a bonus, it was very nice. The guide Alena is simply great, we learned a lot of interesting things. Thanks to all !!!!Negatives
Not a negative, but a wish; in a restaurant I would like music to be played in the background, not loudly.
Валерий Шлямин
02.10.2019
Positives
I would like to thank the staff of the resort for their excellent service and friendliness. At the request of my wife, I ask you to note the excellent work of the massage therapist Victor from the office. No. 3.
Jouk Elena
02.10.2019
Positives
We really liked everything at the highest level. The sanatorium is top class. The entire staff is responsive, the medical staff and the restaurant in general, there are no words. Sincerely, Lena Dima
Valeri Baranov
30.09.2019
Negatives
The room is in the trash, and for the staff's service entrance and exit... And we didn't buy the cheapest one...Answer from Spa Hotel Richmond
Уважаемый г-н Баранов, Вы купили двухместный номер стандартный и эти номера к сожалению выходят назад, вид на лес. Номера с видом на парк это номера высоких категорий. Надеюсь, что следующий раз себе закажете другой номер, такой в котором Вам будет хорошо. С уважением Sales Department Parkhotel Richmond
Leonid Bass
24.09.2019
Positives
We were very pleased with: - the SPA complex in general and the mineral water pool in particular. - Delicious and varied food. - Repair and restoration of the park area.Negatives
I was very surprised by the tea “from a bucket”, and not from bags for lunch and dinner. With excellent nutrition, this is dissonance. For coffee in the morning, it would also be nice to have a modern coffee machine. It would be nice if there were kettles and cups in the rooms. Lunch time from 12 to 13-30 is too short, it should be at least 2 hours. Standard rooms have hard, uncomfortable chairs. For some reason, they provide a terry robe, but not slippers, this does not correspond to the usual package of services in SPA hotels ****.Answer from Spa Hotel Richmond
Уважаемый г-н Басс, Спасибо Вам за Ваш отзыв, всегда хорошо для нас, что клиенты довольны своим проживанием и лечением у нас. Ваши примечания для нас очень важны и мы всегда стараемся сделать все получше. Как Вы точно заметили в ресторане кофейные автоматы утром и на обед и ужин чай в термосах повышенного качества. Чайники и чашки в номерах запрещены из за поводу опасности. Тапочки возможно купить в рецепции. Надеемся Вас опять встретить у нас в следующем году. С уважением Sales Department Parkhotel Richmond
Наталья Потапова
16.09.2019
Positives
Thank you. I liked everything, the way I was greeted, the treatment, the food and the free trip to Prague and the guide.
Ирина Приставкина
16.09.2019
Positives
We vacationed at the Rochmond Sanatorium for the first time. We received a lot of positive emotions. Everything was so great that I didn’t want to leave. Many thanks to the hotel staff for everything: for their friendliness, for the quality treatment and procedures, for the food and for the whole atmosphere in general.Negatives
No double beds.Answer from Spa Hotel Richmond
Уважаемая г-жа Приставкина, Довольные клиенты, это наше большое желание, которое стараемся исполнить. Первое впечатление очень важно, спасибо за то, что Вам понравилось у нас. В случае, что в следующем году будут желанием отдельные кровати, напишите нам и мы попробуем выйти Вам по возможности на встречу. С уважением Sales Department Parkhotel Richmond
Любовь Купреева
16.09.2019
Positives
I was at the sanatorium in August. I was not mistaken in my choice. Everything is just wonderful. Food, location (it turned out to be a huge plus - a little distance from the sources). Medical staff service. The spa area is beyond praise.Negatives
This is not a negative thing, but my personal opinion. Massage is not their thing.Answer from Spa Hotel Richmond
Уважаемая г-жа Кунпеева, Спасибо Вам за Ваши слова. Мы очень ради что Вам у нас понравилось и будем ждать Вашего приезда опять в следующем году. С уважением Sales Department Parkhotel Richmond
Larisa Ibragimova
10.09.2019
Positives
Excellent location, clean air, park area. Good treatment, like in other hotels. Wonderful restaurant.
Александр Потапов
08.09.2019
Positives
My wife and I liked everything, although it was our first time, thanks to the staffNegatives
Excursion agent from the sanatorium. Com. Very offended by someone, not friendly
Наталия Шавлова
08.09.2019
Negatives
The guide from the sanatorium com, takes the wrong place, we took a ticket from her for an excursion, she was disgusting, without explaining anything, we ran to the Pavlova hotel, although the bus turned out to pick us up, she was not friendly and rude, although she was nice, next time if We will definitely not come to her. It’s a pity I don’t remember her name, and it doesn’t matter, they probably know her (the dark one is sitting in the hotel lobby).
Vladimir Talalaev
07.09.2019
Positives
A very good hotel, excellent location, cozy atmosphere, you relax your body and soul and want to come back here again. Thank you!Negatives
No
mark gorshtein
05.09.2019
Positives
Mineral water did not suit me, I had a heavy stomach, it took me 1.5 months to get my stomach in order after /rest/.
Yuri Vainberg
05.09.2019