references
Vitali Bardenko
04.04.2020
Positives
A magnificent sanatorium, a comfortable, quiet and peaceful place away from the hustle and bustle. The beautiful interior of the sanatorium always pleases the eye. Excellent reception staff, cleaning service and medical staff. The sanatorium has a professional team of doctors. Great chef, amazing breakfast, lunch and dinner. We've been going to Richmond for 3 years and we're falling in love with it more and more. In case of inclement weather, there is something to do on site and there is a spring with healing water. There is parking for a car. A very convenient place for walking through the forest. Next year only in Richmond!!!!
Elena Aristova
29.03.2020
Positives
My husband and I love Karlovy Vary very much, we have been vacationing every year for 5 years now. We chose the Richmond Hotel last year based on reviews on the website, but this year we didn’t choose anything - we knew that we would only go here! We like everything: the reception service, the doctors, and the hotel itself (even if there are some cracks and chips somewhere). Well, the CHEF!!! this.... It's hard to find any epithets! Only superlatives of all praise! And, perhaps, the most important thing I would like to say. We ended up at the hotel at the moment when the coronavirus quarantine regime was introduced in the Czech Republic. In Richmond, all recommendations of the Czech government were implemented, while the Richmond administration did everything in its power to ensure that hotel guests felt as comfortable as the situation allowed. I really want the situation in the world not to have a negative impact on the work of the hotel! We want to return to our beloved Richmond!Negatives
No
Наталья Колесникова
29.03.2020
Positives
Good location of the hotel. Good food, dietary options are very valuable, helpful staff.Negatives
Already upon arrival at the reception, they force you to sign a paper in Czech without translation, which I don’t know. Poor soundproofing in the rooms, this is especially inconvenient in room 207, next to the doctor's office. I don’t understand at all why rooms are arranged next to offices, the staff is very noisy and very early, the maids start talking loudly. In room 331 there are problems with electrical wiring that cannot be solved - a worldwide problem. When at night it started buzzing terribly, like a siren, the receptionist on duty He answered me that he didn’t understand Russian or German either. He didn’t even raise his ass to go into the room and look. The rooms have a lot of unnecessary furniture, but the plumbing does not work well: water accumulates in the sinks, especially in the showers. I was unpleasantly surprised that the oxygen therapy procedure was shortened by an entire hour. On the ground floor there are unpleasant, impolite nurses in the bathroom department. In general, it seems to me that no one from the administration reads the reviews, because from year to year it’s the same thing and nothing changes.
Waldemar Vogel
26.03.2020
Positives
I'm excited! Everything was great! Can only recommend.
Irina Doronina
23.03.2020
Positives
We love this hotel, so this is our sixth time coming. Thank you for the wonderful organization of the holiday.Negatives
There is no negativity.
Наталья Соколова
23.03.2020
Positives
Excellent wellness center, convenient opening hours.Negatives
We visited this sanatorium for the fifth time, we always really liked everything, based on the experience of previous visits, I booked the maximum number of days. We lived in the same room when we booked category 2, despite the fact that we have now booked standard. It is not clear how the rooms are classified. They promised to demonstrate the difference between the rooms “standard” and “category 2,” but they never did. In the mornings there was periodically an incomprehensible noise, the origin of which could not be explained. There was an unpleasant aftertaste from the last visit, unlike the previous ones. Next time I intend to consider the option of another sanatorium.
Владимир Иньков
21.03.2020
Positives
We like the Richmond Sanatorium. We hope that we will visit this hotel in the future.Negatives
I would like the staff performing medical procedures to be more attentive and friendly.
ТАТЬЯНА ПАХОМОВА
19.03.2020
Positives
very tasty food, excellent service in the restaurantNegatives
terrible massage, on the last day I wore gloves, an unfriendly nurse in the bath, on the last day, when there were no people at all, for being 5 minutes late, I was denied access to the bathroom for 7 minutes less
Нелли Файзрахманова
18.03.2020
Positives
Everything is very goodNegatives
Too bad there are no water coolers
Татьяна Рыбина
18.03.2020
Positives
The location of the sanatorium is in a forest park.Negatives
1. discrimination against Russian holidaymakers: the waitress Helena simply did not serve. 2.The unkempt appearance of some waitresses: crumpled uniforms, unkempt, hanging hair. I would also like the expression on some faces to be friendlier. 3. I would like to see a coffee machine in a 4* star hotel. The drinks offered are cold and can hardly be called coffee or tea. 4. Lack of electric kettles and slippers in the rooms. 5.The hotel was constantly undergoing renovations. The doors to the street opened wide, and returning after the procedure you could easily catch a cold.
IGOR BEZSONOV
16.03.2020
Positives
We stayed at the Richmond Hotel for the fourth time. I think that next time we will stay at this hotel.Negatives
No
Таиса Шевченко
10.03.2020
Positives
We liked everything, if we have the opportunity, we will come here again.
Irina Kanagina
09.03.2020
Positives
This is my third time coming to this hotel. I really like everything. This year I came with my child. We were satisfied.
Natalia Kanagina
09.03.2020
Positives
We have been going to the hotel for 9 years now and have no plans to change. Great staff, great doctor. I really like everything. We'll come again.
Ирина Маштанова
07.03.2020
Positives
The first is nature, air, atmosphere! The procedures are laid out very conveniently. After lunch (delicious) free time for walks, some prefer the pool and sauna. The staff is attentive. Excellent resort!!Negatives
🤷🏽♂️🤷🏽♂️
Luba Heid
06.03.2020
Positives
The somewhat distant location from the center makes it easier to make the positive decision to go for a walk. That's a good plus for me.
Viktor Palmer
04.03.2020
Positives
Good food.Negatives
The room was cold 17 degrees for the first 2 days and there was a bad smell for the last 2-3 days.
Natalia Titarenko
03.03.2020
Positives
Thank you very much! Dr. Karaskova Yana! Very attentive, tactful and qualified!
Alexander Dilmann
26.02.2020
Positives
The treatments were very good, everything was ok with friendly staff.Negatives
What we didn't like was that it was so loud and unpleasant because of the renovation. .
Igors Rozalovskis
26.02.2020
Positives
Very polite staff, excellent treatment, distance from the centerNegatives
No cons
Lillli Machleit
24.02.2020
Positives
Nice wellness area.Negatives
The rooms need new paint.
Artur Egizaryan
22.02.2020
Positives
Good afternoon, this is our fifth year in Richmond, everything is great, I think we’ll go again!!
Елена Пехова
17.02.2020
Positives
I liked everything very much. Cozy atmosphere, comfortable room, magnificent swimming pool, excellent food, impeccable organization of the treatment process and coordinated work of all the staff of the sanatorium. The holiday was a success. Thanks to all the staff at the Richmond Resort.Negatives
No
Валерий Серавкин
16.02.2020
Positives
The doctors are wonderful, the food is super!!!!!Negatives
Very small room, small window with bars, no daylight at all,
Tatiana Mikhaylova
16.02.2020