references
ИРИНА АНДРИАНОВА
21.06.2018
Positives
I liked the Richmond Sanatorium for its excellent accommodation, the work of the staff is good, the staff are friendly, with the exception of one unhelpful maid on the 4th floor. There is absolutely no language barrier; all staff try to speak Russian. There was a problem with an unpleasant smell in the bathroom, but I contacted the reception and the problem was resolved very quickly. I liked the food. Thank you very much everyone!Negatives
It's a pity that the vacation flew by quickly
Оксана Семенякова
19.06.2018
Positives
Location of the resort, choice of dishesNegatives
Hot meat and fish dishes were almost always dry. The quality of the coffee leaves much to be desired
Владимир Талалаев
18.06.2018
Positives
Real Relaxation!Negatives
Upon arrival, there should be at least one bottle of mineral water in the room - to quench your thirst after a long journey and take medications if necessary. This is available in all self-respecting 4-star hotels. Make breakfast more varied.
OLGA KOLOBOVA
18.06.2018
Positives
The resort is just great. The staff is responsive. The room is always clean. The biggest advantage of this sanatorium is that it is located in a park area. The food is varied.
Anatoliy Zvegintsev
18.06.2018
Positives
Nice crowd. Attentive staff. Good accommodation and food. Acceptable price.Negatives
There is little information about the rules of drinking water and the composition of various sources. I couldn’t figure out which water suits me better: Karlovy Vary or Marianske Lazne?
Валентина Волошина
17.06.2018
Positives
Everything is great! Absolutely positive. The only thing that sometimes kept me from sleeping was the incredible trills of nightingales. And thanks to the website sanatorium.com for the impeccable organization of the holiday.Negatives
No.
Aron Reznikoff
14.06.2018
Negatives
There are a lot of flying and crawling insects in the room because there are no screens on the windows. The quality of food is good but could be better and more varied. The juice is highly diluted with water. The staff in the restaurant works great, the maids work great
Tamara Lobanova
13.06.2018
Positives
My husband and I vacationed in Richmonde for the second time. Last year I wrote a negative review about the food at the hotel, but when we arrived this year we were pleasantly surprised - the food was excellent: they prepared very tasty cottage cheese casseroles, fish - trout and carp, excellent fish cakes, rabbit, chicken, etc. It became very varied menu for breakfast: cottage cheese, yoghurts appeared, and delicious oatmeal porridge was prepared. I asked the restaurant workers what led to such changes for the better, they told me that the chef had changed. Thank you very much for the delicious food, well-organized vacation and treatment. The work of the service staff was, as always, excellent: baths, pelotherm, lymphatic drainage were done competently, they accommodated the rescheduling of procedures, everyone was very friendly, with a smile on their face, I liked the quality of the services. The very convenient location of the hotel (far from the springs) made it possible not to gain excess weight, since we always walked to the springs at least 2 times a day. Still delighted with the spa area: every visit was a great pleasure. I will definitely come again, I recommend this hotel for a visit.
Галина Степанова
13.06.2018
Positives
Good afternoon. We rested in your sanatorium for the third time. We liked everything very much. Fresh air, a renovated pool are big advantages. The ability to individually order dishes is also nice. We will definitely come again.Negatives
There is no negativity.
Елена Чистякова
12.06.2018
Positives
A wonderful hotel, I recommend it to everyone. Great location, with a large English style park. Opposite the hotel there is a forest with paths for exercising on a health path. The food is dietary and varied. During the week's stay there was never a repeat of hot dinner. Very tasty desserts. The rooms are cleaned daily, bed linen was changed 2 times per week.Negatives
The only negative is that during the daily cleaning of the room, the bathroom sink was not cleaned.
ELENA ZOLOTAREVA
03.06.2018
Positives
I liked it very much. Very tasty food, gorgeous swimming pool center, friendly staff, everything was done on time.Negatives
When booking, 27 procedures were indicated, they prescribed 25, plus we refused to donate blood, which could also have been replaced with procedures. They do not change gowns during the entire stay, they could have changed as needed. They do not clean the rooms very well and do not replenish personal hygiene items in the bathroom room until you ask.
Alona Malukhina
02.06.2018
Positives
Treatment, food, staff work - just excellent. The distance from the sources did not pose any problem in our version.Negatives
Complete lack of soundproofing, we heard every word of our neighbors' conversations - although they did not shout, but simply talked in their room. Unacceptable.
Marina Bogryantseva
26.05.2018
Positives
Very attentive staff. On the positive side, compared to last year, it became possible to have breakfast earlier when leaving the hotel.Negatives
This year no disadvantages were identified. All issues were resolved very quickly.
Svetlana Vlasova
26.05.2018
Positives
I liked it all very much! And the treatment, and the Hotel, and its location.Negatives
It seems to me that the optimal treatment period is 3 weeks, not 2.. Next time I will definitely go to the same hotel, but for 3 weeks)))
Василий Пилицын
25.05.2018
Positives
-Excellent location of the sanatorium: beautiful park area, clean air, endless birdsong, proximity to walking routes. For us, the distance to the sources is 1.5 km. was a plus, because provided the need for additional walks, but this must be taken into account when choosing this sanatorium, because Not everyone can take such walks due to, for example, illness (we didn’t really like the mineral water supplied to the hotel). - Excellent medical facilities, no queues to see the doctor for procedures. A fairly convenient schedule of procedures. The spa complex is beyond praise, everything is clean and comfortable. The staff is friendly, correct and attentive. The only precedent arose with the staff (the massage therapist, a young man working in office 3 of the rehabilitation department, behaved disrespectfully, I irritated him very much in some way - at my request, after explaining the reason, they changed the massage therapist for me, and I hope they accepted some measures. . I don’t regard this situation as a minus, because I regarded it as a “human factor” that has nothing to do with the general policy of the hotel. - The food was quite satisfactory for everyone. For lunch and dinner, a choice of 4 hot dishes (always fish, poultry , meat), several types of side dishes. The desserts, however, are monotonous, but we regarded this as a plus, there are fewer temptations. -The room was always cleaned at a time convenient for us, there are no complaints about the quality of the cleaning.Negatives
There is no negative thing, I want to come back here again!
Svetlana Novozhilkina
23.05.2018
Positives
Great location. Luxurious sauna complex with a swimming pool. Delicious, varied food.Negatives
Low level of medical care. My treatment went well, so I gave it a "good" rating. My husband’s blood pressure rose from the very beginning of treatment, which he had never experienced before. When we contacted the doctor, we received the answer that there was nothing wrong, we needed to continue. Every day he became worse and he left the sanatorium with great pleasure. Moreover, in the discharge the same doctor wrote greatly underestimated blood pressure figures and it was written that the treatment went without complications. When we tried to ask the nurse to correct the incorrect numbers and write the truth, she refused, citing the fact that there was no doctor and she was incompetent to correct anything. There was an unpleasant aftertaste after treatment at this hotel. You need to know that this particular water, these particular procedures, etc. are not suitable for everyone. . Conclusion: you need a good balneologist, a specialist in his field, who will select treatment individually for each person and will not brush aside the patient’s complaints about poor health. We were just unlucky with the doctor. Perhaps you just need to take a hotel without medical care
Татьяна Щедеркина
21.05.2018
Positives
The location of the hotel allows you to take walks through the wonderful park and enjoy the singing of birds! The main springs are a great walk or three minutes by bus. The food is varied, the regime is very democratic! We were very pleased!Negatives
No
Елена Вертепова
19.05.2018
Positives
A competent doctor who is attentive to patient complaints. All medical staff are friendly and responsive. Good location, wonderful area (garden, well-kept area in front of the hotel).Negatives
The food is not dietary and the quality leaves much to be desired. If the quality of food improves, the hotel can be given a solid 5.
ЕЛЕНА Щеголева
18.05.2018
Positives
Territory with its own park and terrace Excellent spa center with a swimming pool with mineral water Varied food / buffetNegatives
No
Петр Сивоконь
15.05.2018
Positives
Wonderful sanatorium! The food at the sanatorium was important to me and it turned out to be quite suitable for my gastrointestinal tract. Wonderful and attentive chefs who will offer and tell you what the dish is made from. A wonderful SPA area, saunas are beyond praise! I really liked the nurse who did lymphatic drainage, she was always friendly and smiling. The remote location of the sanatorium from the springs is a plus for vacationers who do not have problems with the musculoskeletal system, running three times to the springs was not difficult.Negatives
The main disadvantage of a holiday in Richmond in May was the large influx of holidaymakers from Arab countries and Turkey. It was very noisy because of them in the restaurant; often we could not sit at a table because... it was reserved. The restaurant has two halls and sometimes the second hall was completely full, and also in the main hall tables were reserved, preference was given to guests from the above countries, all this created a feeling of discomfort. It’s also very bad that when arriving for a long period of time, there was no opportunity to iron clothes. There is no special room for ironing and you can't ask for an iron at the reception. The room was poorly cleaned; I had to wipe off the dust and pollen myself, which caused my allergies. The room needs to be renovated; there is a huge stain on the ceiling from a leak.
туманова татьяна
14.05.2018
Positives
We've been vacationing for about 15 years - the Golden Age of Richmond has passed. They've known us for a long time - we're staying in the same room. Everything is stable.Negatives
Breakfast is tiring - nothing changes from year to year. Staff from other countries have appeared - the restaurant works responsibly. But doctors from other countries spoil the reputation of the hotel. The mood was spoiled when we learned that friends from Blagoveshchensk paid for the Richmond Hotel (14 days, full board with treatment and Suite A) 700 euros less than we Muscovites. We booked with a difference about 2 weeks (October-November) Strange and unpleasant!!! Lux A rooms are very tired, there has been no renovation for a long time. I really want to change the carpet to laminate. It is dusty and stained. We are thinking about moving to another hotel.
Vladimir Shklyar
13.05.2018
Positives
Great place for a relaxing holiday and treatment
Alexandr Kondratyuk
11.05.2018
Positives
All at the highest level. Fully met expectations. If we go to Karlovy Vary again, we will definitely go to Richmond.
Vladimir Shchetinin
08.05.2018
Positives
We spent two weeks in your wonderful hotel. I especially liked the location of the hotel among the greenery of the park and forest!!! The attitude of the staff is beyond praise. The food is high quality and varied. I also liked the treatment and water treatments at the SPA center. I would especially like to note the impeccable work and excellent attitude of a specialist in individual therapeutic exercises, and she also gives gas injections, her name, if I’m not mistaken, is Yana. Thank you for a wonderful holiday and treatment!!! Bed linen was changed every other day, the room was cleaned well.Negatives
No!!!
Viktor Pasmurov
08.05.2018
Positives
everything was amazing !!! Many thanks to all the staff!!!
Tamara Wilhelm
05.05.2018
Negatives
A young man works at the sanatorium, doing massage in room 3. In general, I welcome the attraction of young people to work, but they need to be taught how to work. At the appointed time for the massage, he did not open the office for me. I kept him under the door for 20 minutes. At the same time, I knocked quite loudly 4 times, but he showed no signs of being in the office. And only after 20 minutes he opened it and said that I wouldn’t accept it, supposedly I came late, but that’s not true. If he had opened it on time and pointed at the clock, but he heartlessly sat in the office and waited for the time. He gave me the first massage for 15 minutes and explained that the first massage is 15 minutes, but I know that this is not so. The older sister replaced the procedure for me, and the young man should have apologized. This is not my first time in sanatoriums.
Любовь Танасова
04.05.2018