references
Larisa Makarycheva
03.05.2017
Positives
The hotel is located in a quiet location, in a park area. The procedures were carried out according to the specified time, there were no queues. The staff is friendly, everyone speaks Russian.Negatives
Poor location of the room (334) the window is at ground level. In 14 days, we vacuumed the floors (carpeting) only once, and rarely dusted the furniture.
Sekerin Iurii
24.04.2017
Positives
We are regular clients of the Richmond sanatorium. Excellent medical and household facilities. Excellent food. Friendly staff. Everyone is very happy.
Любовь Таласова
24.04.2017
Positives
Good afternoon, dear hotel employees. I just arrived from treatment in Karlovy Vary, Richmond sanatorium. The sanatorium is located in a quiet place from the center, a morning walk to the Colonnade is a charge for the whole day. Upon arrival at the sanatorium, we were accommodated within 5 minutes and things were delivered to our room. During our stay at the sanatorium, all the staff - the doctor, the maintenance staff, in general, whoever we had to communicate with - treated us with kindness. In general, everything is great (treatment, nutrition, staff work). Thank you for such attention. The food is top notch. In general, thanks to all the staff. And I also thank Vladislav (manager) for his advice.Negatives
I have NO negative things to say about the sanatorium.
Tatiana Kushkovaia
23.04.2017
Positives
A cozy sanatorium, next to a park and all the paths to the observation decks. Good food. Live music in the bar. Friendly staff. Swimming pool, several saunas. Good food.Negatives
Some saunas did not work. I had a severe cough and other symptoms of a cold; the staff didn’t even offer me a thermos with hot water; I diluted the Theraflu with hot water from the tap. It’s good that other vacationers suggested where to go. I advise you to take your medications with you; pharmacies were closed on Monday after Easter.
Evelina Naidis
22.04.2017
Positives
Great friendly staff. A well-constructed schedule of treatment procedures. Good kitchen.Negatives
The mattresses on the beds are too soft.
Наталия Вакулова
20.04.2017
Positives
Close to drinking springs, at the same time a secluded place in a beautiful park with walking routes, excellent work by the medical staff. A varied diet, even for vegetarians. Excellent swimming pool complex.Negatives
Short time allotted for lunch and dinner, if you combine procedures.
valiantsina saroka
18.04.2017
Positives
-very beautiful location -swimming pool and saunaNegatives
- the cleaning of the rooms was not carried out very thoroughly (i.e. in 12 days they vacuumed once upon request), although the bed linen was changed on time; -the attitude of the staff would like to be better; - just before leaving, my husband and I caught an intestinal infection with a temperature of 39 (we barely made it home), and at the moment 10 days have been erased from our lives (we only ate and drank at the hotel)
IGOR ANDRIETS
16.04.2017
Positives
Thank you! We plan to come again!Negatives
There are no cons!
Наталия Генина
16.04.2017
Positives
Excellent hotel: the room is simple and comfortable, delicious and varied cuisine. The hotel has a pleasant relaxing atmosphere, located in a green area, in a park area, near a bus stop, excellent SPA, good treatment. The hotel is worth the money.
Алишер Мухамедзиев
15.04.2017
Positives
Very good and high quality sanatorium, friendly staff, good swimming pool and wellness.
IURII VARENKIN
13.04.2017
Positives
This is not the first time in Karlovy Vary. We come 1-2 times a year since 2007. We came to Richmond for the first time and immediately fell in love with him.. I liked everything. We recommend!Negatives
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BORIS GOVORUKHIN
11.04.2017
Positives
We have vacationed in this Sanatorium 5 times, and have been to other sanatoriums in Kalovy Vary, but each time we choose only this one. Thank you very much, many thanks to all the staff!!!
Vladimir Khromov
08.04.2017
Positives
Thank you! Great!Negatives
Vary your diet a little. It happens that everything is good, but on some days everything is simply not tasty and there was no variety.
wassili Katritsch
04.04.2017
Positives
We were sure for the first time and not the last. Special thanks to doctor Kreta Podlipna and all the medical staff
Larisa Shakhramanova
04.04.2017
Positives
Luxurious hotel, very comfortable, beautiful. The receptionist works great and helps with everything. The room was cleaned very well. I want to express my gratitude to the head doctor of the sanatorium for his attention, professionalism, and charming woman. The transfer is very well organized, good drivers. I didn’t want to return to Moscow, again into winter. What I liked the most was the staff at the pearl baths, mud packs, and dry carbon dioxide baths. The delight of staying in the sauna and baths, amazing hydromassage!Negatives
Of course, it is difficult for people with sore joints to walk far to the springs. I was disappointed by the very short inhalation time - 8 minutes, although the time on the device is set to 10-15 or more minutes. We were given a schedule with very long intervals between procedures, we cannot go for a walk, I had to wait for time, sit out. I wanted the room to have a shower and not a bathtub, which is very inconvenient for an elderly person to get in and out of. The windows are open everywhere in the hotel, in the corridors and during procedures, so much so that we both caught bronchitis. And the heating in the room was symbolic \341 rooms\, it was freezing all the time. There is no dietary food \they don’t know how to cook porridge and soups, for dinner there is spicy and peppery food, especially meat\. There is not enough fish for everyone who wants it. For breakfast and dinner you need to come at the very beginning, otherwise the food will be cold and some dishes will no longer be available.
Oksana Nevkipilaja
02.04.2017
Positives
I liked everything very much. The service is great, the staff are very friendly and professional. The food is excellent. Located in a very beautiful and quiet place. We were very pleased.
Gennadii Nozdrov
01.04.2017
Positives
Thank you for recommending Richmond, we were pleased with everything. Food, treatment, staff work at the level
Felix Stanevskiy
31.03.2017
Positives
I have been to Karlovy Vary three times so far. Richmond is the best of the sanatoriums where I have stayed. By the way, the only one worthy of 4 stars. Immaculately clean, excellent location, wonderful, perfectly organized and equipped treatment facility. Good, quite varied food. Silence.Negatives
For me (and I think for quite a number of others, since I’m soon 80), the quality of the Internet is essential. It's not important. And no, it’s slow, there were breaks. Not without difficulty and not without failure, for example, I registered a return flight to Moscow. It seemed to me that the television was not at the level of the hotel. In any case, there are only 2 channels in Russian, although hardly less than half of the guests are Russian clients. There are 5 German channels, and this is also not enough. There are no French, Italian, or Spanish ones at all. Only the increasingly less popular CNN is in English.
Svetlana Kamysheva
28.03.2017
Positives
I consider the location of the Richmond Spa Hotel to be a big plus, which allows me to move a lot every day. As a result, in two weeks I lost weight and got toned. The hotel has a good swimming pool and a spa area - five (excellent baths/saunas for every taste). Very good attitude of the medical staff.Negatives
I think the only drawback is that the restaurant staff shakes the tablecloths on neighboring tables in the presence of vacationers. It's not very pleasant.
Jakob Dockter
27.03.2017
Positives
All events are very organized. Strict procedure. Courtesy of the staff. Technical equipment of procedural places. Cleanliness of the rooms. Reception work.Negatives
The dishes in the food hall are small plates, hence the inconvenience when using. Spilling juice is not modern. It is advisable to use glassware for pouring. Please remove the trash can from the table - this is a prop from the 70s/80s of the last century.
Александр Веденеев
27.03.2017
Positives
Everything is excellent, the location of the hotel, next to a well-kept forest, a river, 15 min. to the colonnade, although water of the same composition is located right in the hotel, excellent service, friendly staff, this is the place where you can have a good rest and heal. We are very pleased.Negatives
There is no negative, but in bathhouses people look for clocks, it wouldn’t hurt to install them there
Игорь Безсонов
23.03.2017
Positives
The hotel is located a 20 minute walk from the main spring, next to a large park with many walking paths. The room offered to us was large, bright, overlooking the park and river. Room cleaning is satisfactory. The food is very tasty, varied (there is a diet table). Treatment is at a decent level, all hotel staff are friendly and qualified. The hotel deserves 5 star status. Many thanks to Sanatoriums, in particular to Vladislav Burya, for the vacation!!Negatives
I don’t want to write about small disadvantages.
johann Jung
22.03.2017
Positives
Very nice hotel and great wellness area, the staff in the hotel are very nice and polite during treatments, everyone is very polite and helpful. I can recommend this hotel
Lydia Spaetter
19.03.2017
Positives
This is not our first time on vacation in Richmond. I really like everything! Now just go there!
Olga Wolf
18.03.2017
Positives
Was very good. Especially spa and wellness.Negatives
It’s bad to be on your mobile phone during a massage. During the massage, you would like the masseuse to pay more attention to you and do her job conscientiously. And I wasn’t distracted by my phone. Thank you
Natalia Dilenyan
17.03.2017
Positives
Wonderful swimming pool, saunas and salt bath.Negatives
The water in the mineral pools was sometimes too cold. The second minus is the disgusting quality of the first courses (soups are simply impossible to eat).
Владимир Шалаев
15.03.2017
Positives
Good afternoon Everything went great, but many patients had a cough and runny nose. It must have happened that on the day of departure I probably caught rotavirus with subsequent stool incontinence and for the second day I didn’t eat anything and took pills. This allowed me to drive 1000 km to my home in 12 hours. The sanatorium is not empty, everyone praises it and prefers to book this sanatorium. We will defeat the disease, the rest is trivial.
Irina Vasilenko
13.03.2017
Positives
I liked everything very much! Thanks to everyone who tried to make our vacation and treatment even better. Everyone is very friendly.Negatives
Minus one. Very little time is allocated for dinner. Since the restaurant cannot accommodate everyone at once, we arrived later and had to wait for a free table. They served it quickly, but there was very little time left to eat with a glass of wine. Please take this note into account.
Галина Кудашкина
13.03.2017