references
Faina S.
28.05.2017
Positives
very good location if your like to walki park is actually forest ,lots of trails and fresh air, mineral water inside hotel,your do not have to walk to the central Colonade to drink it every time,but depends on your health conditions ,nice friendly stuff,good food buffet 3 times a day and your choose what you can eat,nice clean roomsNegatives
i am very surprised that in rooms with bathtub there is no shower curtain,when your take a shower water is splashing everywhere and it's very inconvenien
Marina B.
27.05.2017
Positives
Very pleasant impression of the hotel and its staff. Competent and very smart specialists at the reception. The rooms are constantly cleaned, and they will always clarify when they can start cleaning. They respond to all requests promptly, are friendly, and simply great. Medical care is above all estimates. The procedures are smooth, the staff is attentive, and they work like a well-oiled machine. We are very grateful to Dr. Hana Brdlikova for her high professionalism and sensitive attitude towards patients.Negatives
My wishes are to extend dinner until 20-00 and give the opportunity to have breakfast (even without hot food) just coffee and a sandwich for those leaving the hotel between 6-30 and 7-30, especially since the staff is already in the dining room and the preparation process is underway. In all European hotels, take Greece for example, there is the term “early breakfast” and “late dinner”. Those leaving for the whole day on an excursion are given a dry breakfast “just about nothing.” The bar staff are very friendly, they love and value their work, which, unfortunately, cannot be said about the waiters in the dining room. It felt like they really didn’t like us, nor did they like their work. We understand that their work is hard, but this is the work they have chosen at the moment. For example, the cook guys serving hot food are just great, attentive, with charming smiles, and yet they are also on their feet all day with visitors.
Максим Щ.
25.05.2017
Positives
Well-equipped hotel and medical facilities.Negatives
They are not close to the springs (15-20 minutes at a brisk pace) - so it is not always possible to drink mineral water before lunch. The effect of the treatment is less than expected (in Karlovy Vary for the second time).
Татьяна С.
23.05.2017
Positives
Good location, attentive staff, good medical facilities.
Тамара Л.
22.05.2017
Positives
Good location of the hotel, opportunity to walk to the springs, availability of a swimming pool and saunas, kind and polite staff. The quality of the procedures is good. An opportunity to sit on the veranda in the evening and listen to live music.Negatives
I didn’t like the food: it was tasteless and monotonous. We took full board. The meat was fibrous and dry, everything was cooked in gravies that were spicy. I'm not even talking about diversity, because... There was practically the same thing (meat in gravy) every day. Once they made stuffed peppers: they stuffed them with some cutlets with bread. For dinner, they made casseroles, most likely from the leftover cottage cheese from breakfast and rice from lunch: everything was mixed and baked, everything turned out dry and tasteless. Once they even made a puree soup that smelled like sausages; the dinner salads covered in mayonnaise were also tasteless and apparently made from whatever was left over. It should be noted that tongue, ribs and rabbit were deliciously prepared several times. The only fish that could be eaten were baked trout and carp in spices. The impression was that the hotel buys low-quality meat and saves a lot on products. Before Richmond, we spent 2 years vacationing in Ostend, where the food was much tastier and more varied. I could never have imagined that they feed this way in Richmond, and this is not just my opinion, because... I discussed this issue with many hotel guests. I would really like the hotel to have tasty and varied food, as everything else there is at a high level.
Елена Д.
21.05.2017
Positives
Distance from sources, possibility of long walks. Location in a park area. Services in the pool have expanded (spa treatments)Negatives
This is my sixth time at the sanatorium and I noticed that the quality of food has become worse.
Николай К.
18.05.2017
Positives
Good attitude of the staff. Very good location of the hotel.
Ольга П.
15.05.2017
Positives
A wonderful sanatorium, wonderful room capacity and, as an additional bonus, a luxurious spa area! The staff is friendly and responsive.Negatives
No!!!!!
Zhanetta .
13.05.2017
Positives
Wonderful location of the Richmond Hotel. There is the opportunity to go on wonderful walks. 10 minutes walk to the city center. Peace and quiet, as the hotel is located away from noisy streets. The staff is helpful and caring. Doctors are attentive and respond to problems immediately. We needed an additional number, they found it within 24 hours and we paid a ridiculous price for it. If you have a luxury room, then you are entitled to 2 free drinks for lunch and dinner, and a separately prepared dish for lunch or dinner. For example, you can take juice and coffee, water and a glass of wine, etc., which is very nice. Every other day after dinner there was music playing, you could listen or dance. We were extremely pleased and would like to come again. Wonderful pool. Wonderful kitchen. Beautiful building architecture and garden layout.Negatives
As elsewhere in the Czech Republic, the staff speaks almost no language other than Czech, which makes communication during lunch or procedures difficult. The time that is assigned to you for medical procedures can only be changed for money. At the same time, you will speak incomprehensibly what language... It was very difficult to understand the movement of the elevators, one of which often broke down... but the advantages of the stay are undoubtedly greater than the disadvantages....
Патимат .
11.05.2017
Positives
Very good sanatorium! Located in a park that turns into a forest. The birds are singing and the air is fresh!!! The food is very good, as are the procedures.
Olga T.
11.05.2017
Positives
Wonderful sanatorium! Everything is at an excellent level. I would especially like to mention the oxygen therapy workers. Responsible, attentive, kind. Waitress Anna is also an excellent worker. I would award her a medal. The bartender also deserves special thanks.Negatives
Some of the reception staff are tense and unhelpful. And they are the face of the hotel and immediately create the atmosphere. I was leaving on May 10 and, despite the fact that I called before breakfast and said that I would pay the debts after 12, when I went down to the hall, the lady on duty reminded me in an unpleasant tone that I had to pay. This is my fourth or fifth time in Richmond and I don't really look like a scammer about to run away without paying the bill. Even reminders should be done in a kind tone! The last chord is of great importance. Sincerely, Olga Trifonova
Zenoviy M.
09.05.2017
Positives
Everything was great . The expectations were completely met
Larisa M.
03.05.2017
Positives
The hotel is located in a quiet location, in a park area. The procedures were carried out according to the specified time, there were no queues. The staff is friendly, everyone speaks Russian.Negatives
Poor location of the room (334) the window is at ground level. In 14 days, we vacuumed the floors (carpeting) only once, and rarely dusted the furniture.
Sekerin I.
24.04.2017
Positives
We are regular clients of the Richmond sanatorium. Excellent medical and household facilities. Excellent food. Friendly staff. Everyone is very happy.
Любовь Т.
24.04.2017
Positives
Good afternoon, dear hotel employees. I just arrived from treatment in Karlovy Vary, Richmond sanatorium. The sanatorium is located in a quiet place from the center, a morning walk to the Colonnade is a charge for the whole day. Upon arrival at the sanatorium, we were accommodated within 5 minutes and things were delivered to our room. During our stay at the sanatorium, all the staff - the doctor, the maintenance staff, in general, whoever we had to communicate with - treated us with kindness. In general, everything is great (treatment, nutrition, staff work). Thank you for such attention. The food is top notch. In general, thanks to all the staff. And I also thank Vladislav (manager) for his advice.Negatives
I have NO negative things to say about the sanatorium.
Tatiana K.
23.04.2017
Positives
A cozy sanatorium, next to a park and all the paths to the observation decks. Good food. Live music in the bar. Friendly staff. Swimming pool, several saunas. Good food.Negatives
Some saunas did not work. I had a severe cough and other symptoms of a cold; the staff didn’t even offer me a thermos with hot water; I diluted the Theraflu with hot water from the tap. It’s good that other vacationers suggested where to go. I advise you to take your medications with you; pharmacies were closed on Monday after Easter.
Evelina N.
22.04.2017
Positives
Great friendly staff. A well-constructed schedule of treatment procedures. Good kitchen.Negatives
The mattresses on the beds are too soft.
Наталия В.
20.04.2017
Positives
Close to drinking springs, at the same time a secluded place in a beautiful park with walking routes, excellent work by the medical staff. A varied diet, even for vegetarians. Excellent swimming pool complex.Negatives
Short time allotted for lunch and dinner, if you combine procedures.
Valiantsina S.
18.04.2017
Positives
-very beautiful location -swimming pool and saunaNegatives
- the cleaning of the rooms was not carried out very thoroughly (i.e. in 12 days they vacuumed once upon request), although the bed linen was changed on time; -the attitude of the staff would like to be better; - just before leaving, my husband and I caught an intestinal infection with a temperature of 39 (we barely made it home), and at the moment 10 days have been erased from our lives (we only ate and drank at the hotel)
Igor A.
16.04.2017
Positives
Thank you! We plan to come again!Negatives
There are no cons!
Наталия Г.
16.04.2017
Positives
Excellent hotel: the room is simple and comfortable, delicious and varied cuisine. The hotel has a pleasant relaxing atmosphere, located in a green area, in a park area, near a bus stop, excellent SPA, good treatment. The hotel is worth the money.
Алишер М.
15.04.2017
Positives
Very good and high quality sanatorium, friendly staff, good swimming pool and wellness.
Iurii V.
13.04.2017
Positives
This is not the first time in Karlovy Vary. We come 1-2 times a year since 2007. We came to Richmond for the first time and immediately fell in love with him.. I liked everything. We recommend!Negatives
---
Boris G.
11.04.2017
Positives
We have vacationed in this Sanatorium 5 times, and have been to other sanatoriums in Kalovy Vary, but each time we choose only this one. Thank you very much, many thanks to all the staff!!!
Vladimir K.
08.04.2017
Positives
Thank you! Great!Negatives
Vary your diet a little. It happens that everything is good, but on some days everything is simply not tasty and there was no variety.
Wassili K.
04.04.2017
Positives
We were sure for the first time and not the last. Special thanks to doctor Kreta Podlipna and all the medical staff
Larisa S.
04.04.2017
Positives
Luxurious hotel, very comfortable, beautiful. The receptionist works great and helps with everything. The room was cleaned very well. I want to express my gratitude to the head doctor of the sanatorium for his attention, professionalism, and charming woman. The transfer is very well organized, good drivers. I didn’t want to return to Moscow, again into winter. What I liked the most was the staff at the pearl baths, mud packs, and dry carbon dioxide baths. The delight of staying in the sauna and baths, amazing hydromassage!Negatives
Of course, it is difficult for people with sore joints to walk far to the springs. I was disappointed by the very short inhalation time - 8 minutes, although the time on the device is set to 10-15 or more minutes. We were given a schedule with very long intervals between procedures, we cannot go for a walk, I had to wait for time, sit out. I wanted the room to have a shower and not a bathtub, which is very inconvenient for an elderly person to get in and out of. The windows are open everywhere in the hotel, in the corridors and during procedures, so much so that we both caught bronchitis. And the heating in the room was symbolic \341 rooms\, it was freezing all the time. There is no dietary food \they don’t know how to cook porridge and soups, for dinner there is spicy and peppery food, especially meat\. There is not enough fish for everyone who wants it. For breakfast and dinner you need to come at the very beginning, otherwise the food will be cold and some dishes will no longer be available.
Oksana N.
02.04.2017