references
Мусарза Бахшиев
22.07.2019
Positives
Everything is very wonderful, we were satisfied with the treatment, food and attitude of the staff. We recommend the Park Hotel Richmond. Thank you for a great stay!
Guenter Braune
21.07.2019
Positives
Czech cuisine is always impressive and very tasty... an even larger selection would be desirable! Especially since most guests believe that everything is included, but now they've really hit the ground running! Very nice, polite and open-minded staff. However, it is automatically assumed that all spa guests are Russian-speaking! The location of the hotel with the adjacent open park, the proximity to the springs in the spa district and the nearby public transport network is simply excellent and particularly worth mentioning.Negatives
The traditional Parkhotel RICHMOND has unfortunately abandoned and/or forgotten certain traditions. Despite signs and requests to adhere to the smoking ban, people smoke in these places! If only you would at least dispose of your "butts" afterwards and not just throw them away as usual! Signs such as Temporarily Closed or No Entry are also ignored by quite a few “recreation seekers”! Volume of personal conversations... inappropriate!
Irina Vlasova
18.07.2019
Positives
Wonderful hotel! Very beautiful, clean, cozy. Excellent food: varied, tasty. Most procedures are performed to a very high quality. Its own pump room with mineral water, a beautiful park and an excellent spa center with a swimming pool.Negatives
Poor quality underwater massage and pearl baths.
Valeriy Korolev
15.07.2019
Positives
Gorgeous junior young housekeeping staff cleaners and waitersNegatives
I tried to change the room, which overlooks the car garage and the car lift route. At first there was obstruction at the reception - “Others live and nothing.” THIS lasted several minutes. Then it turned out that this was being resolved in another office for accepting orders. I visited this office and the issue was quickly resolved, but the Reception did not consider it necessary to inform me about it. They had to go to the order receiving office a second time, which surprised them. This probably offended the large woman at the reception desk. When we left, no one apologized, said goodbye or offered to come again. SO WE WILL NOT GO.Answer from Spa Hotel Richmond
Уважаемый господин Королев, Спасибо, что Вы посетили нашу гостиницу и извиняюсь за проблемы, которые возникли с выбором номера. Только для Вашей информации, двухместные номера выходят почти все на сторону Ричмонда, где Вы жили. Только у номеров высших категорий вид на парк, речку итд. Мы старались найти Вам хороший номер Вашей категории и надеюсь на Ваше удовольствие. Жалко, что Ваше впечатления испортились и что возникли недоразумения
OLEG DOBIN
15.07.2019
Positives
This is the 5th time we have really enjoyed this holiday with treatment. The main thing is water before every meal and procedures that you dream about for a whole year. We are going for 21 days. And the result is health for the whole year. I’m already dreaming of coming again and immersing myself in treatment.
Галина Мельникова
15.07.2019
Positives
Excellent location of the resort, excellent food.Negatives
We arrived on my birthday. Not even one word of congratulations, not to mention flowers and gifts, like in other hotels. Never before have we encountered such indifferent staff towards guests. They are not welcoming, not interested in problems. The procedures are very mediocre, the underwater massage is only 5 minutes, the nurse left the oxygen during the procedure, it was very cold, no one is interested in the condition of the patients. Our room was a corner room, very cramped from the closet to the bed 30 cm.Answer from Spa Hotel Richmond
Добрый день, Спасибо за Ваше проживание у нас в санатории Ричмонд и надеемся Вас опять у нас встретить. Как правило, мы поздравляем наших клиентов с их юбилеями, но к сожалению в день Вашего приезда персонал не уследил за этим. В случае любых претензий всегда хорошо решать сразу у нас прямо. 1/2 с балконом плюс номера с балконом, стол, стул, комфортная мягкая мебель, размер комнаты около 15 м2 + прихожая 3м2 + ванная 4м2 = размер номера около 22 м2 . Благодарим Вас за то, что Вы приехали к нам лечиться и надеемся Вас у нас опять встретить.
tatiana cherkovets
08.07.2019
Positives
Very nice hotel in a very beautiful area. The room was big and clean. The food was very tasty.Negatives
The medical treatment is average.
Inna Shvartsman
07.07.2019
Positives
Excellent sanatorium. I chose the location so I could walk more, but if you can’t do it, there is water in the sanatorium. Liked everything.Negatives
There's no such thing
Tatiana Stupak Troyanova
07.07.2019
Positives
Great job by all the hotel staff. They are going to meet your requests. The transfer service is excellent. Convenient and professional.Negatives
The mattress on the bed is too soft. Not very good for a problem back.
Ольга Ореховская
07.07.2019
Positives
In terms of location, it is the best sanatorium in the entire resort - close to the springs and the center, with its own park area and peace. Excellent food, treatment, helpful staff, cleanliness and order. Thanks for a great vacation!
Ольга Шмидт
07.07.2019
Positives
I liked everything about my stay, I couldn’t find any cons. We will have the opportunity to come again.
Светлана Дадашева
06.07.2019
Positives
A wonderful park near the sanatorium, everything in the sanatorium is thought out to the smallest detail, the restaurant is clean, the waitresses quickly remove dirty dishes, all the staff say hello, which is very nice.Negatives
I would like there to be coolers with drinking water in public areas
Татьяна Браилова
04.07.2019
Positives
The nature is magnificent, the hotel is beautiful.Negatives
I vacationed for two years in a row in May. One year in the apartment this year in the standard and I note that the cleaning was worse in the standard. In two weeks, the furniture on the pedestal was covered with a layer of dust, the scales in the bathroom were dirty, and even after a request for cleaning, everything remained the same. AND I HAVE ASTHMA. This did not happen in the apartments. Next year I decided to take the 2nd category number and what will happen there?? But if this can somehow be eliminated by yourself, then the pool is generally terrible... MORE THAN 50% OF VISITORS COME AND DO NOT GET THEMSELVES IN ORDER AT ALL (AS SPECIFIED IN THE RULES), THE RESIDENTS DO NOT PAY ANY ATTENTION TO THIS AND EVEN AFTER OUR REQUEST. VISITORS' EXCUSES ABOUT THEY WASHED IN THE ROOM ARE NOT AN ARGUMENT. SO IT TURNES OUT THAT THEY DO NOT DISGUST THEMSELVES, BUT DO NOT CARE ABOUT THE REST. THE ADMINISTRATION NEEDS TO PAY ITS ATTENTION TO THIS. SOMETHING LIKE THAT.Answer from Spa Hotel Richmond
Уважаемая госпожа Браилова, Спасибо, что Вы являетесь нашим постоянным клиентом. Это всегда хорошо, когда наших клиентов возможно встречать ежегодно. Когда у Вас любые проблемы, нужно их решать сразу и будьте уверены, что все возможно без проблем решить к Вашему удовольствию. Подумайте еще, пожалуйста, если вариант самого дешёвого номера хороший вариант, это номера поменьше с плохим видом на парковку. Надеюсь, что в следующем году будет Ваше проживание у нас хорошим и полезным для Вашего здоровья.
НАТАЛЬЯ КОЛЕСНИКОВА
30.06.2019
Positives
Good food, attentive staff, good service during proceduresbNegatives
It was hot, there was no air conditioning even in the suites, the rooms were poorly cleaned
Stanislav Sigalov
25.06.2019
Positives
Great resort. The procedures, the attitude of the staff, the food, everything is very good!Negatives
Every year we go in winter. We went for the first time this year in the summer. We couldn’t even imagine that such a hotel might not have air conditioning. Very strange. They gave us a fan😁, but how can it help in 30 degree heat!!! And the cleaning of the rooms leaves much to be desired!
Маргарита Хананаева
25.06.2019
Positives
A magnificent park-hotel Richmond, surrounded by greenery..... A cozy room with a balcony. Polite and friendly staff at the reception desk....Attentive medical staff, nice girls performing procedures....Delicious and varied food.....I am sincerely grateful to sanatoriums.com for such a service and recommend everyone to visit the Richmond Hotel ....
Nataliya Alperovich
25.06.2019
Positives
Everything is very good. Excellent staff attitude. Tasty food. Excellent location of the hotel. Hope to come again. Thank you.Negatives
I would like to see the sculptures in the hotel and in front of the hotel entrance clean, because this is also the face of the hotel, and to change these 2 old benches so that people can sit comfortably.
Марина Краснова
18.06.2019
Positives
Good day to the team of the sanatoriums.com portal and the staff of the Richmond sanatorium! Excellent work of the online portal: free booking, constant communication with the client and answers to all questions, booking confirmation and transfer order. Wonderful service, thank you very much! Accommodation and treatment at the hotel left only positive impressions: timely check-in, excellent food, cleanliness in the room and in the hotel as a whole, excellent medical facilities and sensitive attitude of the staff: doctor Yana Karaskova, nurse Tamara (low bow to them), the work of the luxurious SPA is wonderfully organized -complex! All information provided on the website sanatoriums.com is reliable!!! And, of course, a free excursion to Prague with super guide Alena Reznikova. If we add to this the beauty of the city of Karlovy Vary, then you will understand what a wonderful vacation we had :)))Negatives
There are no negatives, even the weather did not disappoint! Lucky so lucky!
Natalia Ger
16.06.2019
Positives
Excellent service, comfortable conditions, wonderful varied food, cleanliness and order in everything. I've already been to Richmond 3 times, it's always great, I want to go back thereNegatives
No air conditioning
Nikolay Astafyev
08.06.2019
Positives
They treated our baby very well, allowing him to eat in the dining room, despite the lack of residence rights...
ALENA TSYHANCHUK
05.06.2019
Positives
IN REGARD TO PRICE-QUALITY RATIO, IT IS AN EXCELLENT SANATORIUM. IS IN A GREAT LOCATION. WE WAS THE FOURTH TIME. I REALLY LIKE THE CHIEF PHYSICIAN, YANA KARASKOVA: SHE IS CAREFUL AND RESPONSIVE. ABOUT NUTRITION, EVERYTHING IS GOOD.Negatives
OF THE MINUSES - THE CONDITION OF THE MATTRESSES AND PILLOWS. IN ROOM 206 THE MATTRESS IS TILT TO ONE WAY AND THE PILLOWS ARE JUST NIGHTMARE. IT WAS IMPOSSIBLE TO SLEEP. AND WHY ARE THERE WARM BLANKETS IN SUMMER!?Answer from Spa Hotel Richmond
Уважаемый господин Циханчук, Спасибо Вам за Ваш отзыв. Мы очень рады, что Вам у нас почти все нравится. Претензии для нас всегда очень важны, только жаль, что Вы не сказали о Вашей проблеме с матрасом и подушками сразу во время Вашего проживания у нас. Мы бы могли на месте решить все проблемы. Надеемся увидеть Вас еще раз.
Татьяна Щедеркина
04.06.2019
Positives
Highest praise for the Richmond sanatorium! I liked everything: the treatment, the food, the attentive staff, the contingent of vacationers, the extraordinary cleanliness, the wonderful park....!!! We hope to repeat our stay at this resort!Negatives
There is no negativity!
Galina Harder
04.06.2019
Positives
We were in Karlovy Vary for the first time. We really liked the Richmond Hotel, excellent location, excellent spa center. Gluten-free food was important to us, my husband was pleased, special thanks to Anna for her soulful character. We rested in May for a week without treatment, we liked everything! We will definitely come again...thanks to all the staff of the sanatorium! We booked through sanatoriums.com, we were pleased with the work.Negatives
We ordered a transfer, everything was fine.. but one minus - the air conditioning did not work, it was very stuffy
Larisa Ibragimova
03.06.2019
Negatives
I would like to extend the lunch time, it starts and ends too early. Also, the hotel did not have a vase for the flowers that my friends gave me
Ewa Schneider
01.06.2019
Positives
Everything is perfect at the Hotel Richmond, great service, very good therapy, food perfectly prepared and served, everything is great, I'll be back!!!
Наталья Пучнина
30.05.2019
Positives
Easily accessible and perfectly functioning SPA complex. Beautiful interior and cleanlinessNegatives
There are no cons!
Tatyana Galimova
28.05.2019