references
Positives
Excellent!!! Always my pleasure!!!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Cleanliness, cordialityNegatives
Unfortunately, many guests did not adhere to the hygiene rules in the sauna. For example, people sat in the sauna without a towel and sweated on the wood. You may want to put up a sign for people who are not aware that you are going into the sauna with a towel. There is also no water hose for cleaning in the steam room.Positives
We had been told about Richmond a year ago, but this January was first time we visited it. Everything was great, great accomidation, tasty food, useful treatment and friendly staff. Last but not least, great hotel location, beautiful town and gorgeous nature! Definitely recomment it!Negatives
No disadvantages!Answer from Spa Hotel Richmond
Thank you for your feedback. Have a nice day. Marketing Department Parkhotel RICHMOND.
Positives
Thank you everything was great!!!Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
The pool and the wellness offers are very good.!!!Negatives
Parking should be included in the price.Positives
Eat good. Staff good. Hotel good.Negatives
One treatment was canceled without replacement.Negatives
Treatments sneaked without replacement and reimbursement.Staht 9 only 8.Positives
My favorite Richmond - at any time of the year for many years - I like everything, there’s nothing to complain aboutNegatives
NoAnswer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Everything is very well organized, from arrival to departure everything was great. Once again a big thank you to the entire teamAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
We really enjoyed it and would be happy to do it againAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Very nice staff and the treatments were greatAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
The hotel is excellent. Very clean and super nice personnel. Food is delicious. Entertainment is fine. The location is excellent, maybe, just maybe a little bit far from the city center, but it is not a problem at all.Negatives
I would suggest having a little better GYM at the hotel location. There is a GYM somewhere in the hotel, but when i found it, it was closed. I suggest having an open GYM without hesitation to get the key from the front desk. I dont even know what is inside the GYM room since I was not able to go. However, if it would be open, I would go.Positives
They make every effort at reception, even though it was very busy at Christmas. The chef tried very hard to explain his food, which is nice. The food was well presented. At the bar in the anteroom of the dining room, every effort was made to make the afternoons and evenings outside the buffet as pleasant as possible for guests, young and old. The parking manager tries very hard to place the cars well and helps with the luggage, even the man in the wooden house with the dog comes out when he notices that someone is having difficulty parking. I was sick for 3 days and got well again relatively quickly in the hotel, thank you for the quiet room 539 The relatively young waitresses are very nice and helpful.Negatives
During the treatments I often had the feeling that I was doing work, just being here. I don't ask that anyone speak German, just gestures and facial expressions (non-verbal) were enough to know that I was actually unwanted. Except: the two women waxing my hands were very, very nice, then you're happy to give a tip, but above all you're happy about a nice stay.. The woman at the whirlpool (bathtub) makes a face as if she doesn't like doing her job. Except: the little physiotherapist, who has some Asian elements in his back massage, he knows a lot about his subject. Another case: I once came to another physiotherapist (large growth) in normal clothes because I couldn't manage to put on my bathrobe after the walk. I was treated like a criminal as soon as I walked in and he said the word "bathrobe." I should go into the next room and take off my clothes. The room was dark and I turned on the light first. When he saw this, he scolded, turned off the lights and said it was his place of work... I spun on my heel without saying a word and left the premises without the massage I had paid for. The service in the dining room: A blonde, slim woman about 55 years old scolded me loudly in Russian when I sat down at a place that didn't have a place setting. All the people looked at me. The next day I went to her and said: "You don't need to speak Russian to me like you did last night, I speak German and so does she. I didn't respond to her loudness. No comment from her. You notice pretty quickly that the older waitresses have their regular customers, and they are nicer to them than to the others. Once, because I was sick, I wanted to fill my thermos with hot water. There was a big fuss, again in front of everyone and loudly saying that I couldn't just do something like that, I had to ask. The older colleagues take things out because they have been working in this hotel for so long. I once heard that you should treat your guests courteously if they are nice to you. Long-time guests also regret that the Hotel Richmond has deteriorated, as has the food and service. It was my first time there, I can't judge. Given that it was Christmas and everyone wanted peace, I wonder what it's like there at other times. Sorry, but you asked me for my opinion. I was there from December 22nd. -December 27, 2023 in Richmond I think the hotel deserves to be talked about well and the hotel to make a name for itself. And the potential is there! There are a few who spoil the reputation and thereby destroy the efforts of others. I've moved around the world a bit in my life. The time of socialism is long over in the Czech Republic, there is nothing to rest on, every day is a new challenge that is worth it. Best regards Andrea Hempel.Positives
Many thanks to the staff of the entire hotel. We celebrated the New Year very well, I would especially like to note the work of the kitchen, everything was very tasty, everyone was very polite. This is the third time we have stayed at this hotel.Negatives
but unfortunately, I would like to note one minus and I hope that they will pay attention to this. We lived on floor 3A upon arrival, our room was unclean and throughout the week, unfortunately, they did not vacuum or wipe off the dust even once. the room had a completely new shower, but it was still dusty. We also couldn’t use the refrigerator because it was dirty. This was the only negative of our stay at the hotel. Of course, we will come again, but I would like such little things to be taken into account too.Positives
We thank our beloved Sanatoriums for your support. We thank the entire RichmondParkHotel team, Ksenia, a very attentive doctor, a professional in her field. Starting from the reception, the service is very, very friendly. Medical care and attitude towards vacationers is at an excellent level. The food served in the restaurant is beautiful, tasty, the cooks are very attentive, nice, always with a smile. I wish that they always maintain the given level.Negatives
For some reason, one young waiter girl almost took the plate from under her nose by force, running, running, she was always in a hurry, I think she is a good person, but she almost doesn’t have enough patience. We come from afar to relax, and this must be taken into account. I think we need to have a conversation with such young people.Answer from Spa Hotel Richmond
Thank you for your feedback. We will continue to try to improve our services. Have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Parking on site Swimming pool, sauna Quiet locationNegatives
Sauna far too small for menAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Everyone is happy, clean, warm, tasty.Negatives
NoAnswer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
the overall impression and service as stated.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Have been to this hotel several times and will definitely come back!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Beautiful New Year's Eve and New Year's Concert (Free)Negatives
It's a shame that if you're in the hotel over the holidays, the treatment is reduced by two, despite full payment.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Negatives
We booked two rooms for our family. Our children have come from other countries for our Christmas Eve together. According to the hotel information, a dog is allowed. Nowhere does it say that there are areas that you are not allowed to enter with your dog. It might not actually be a problem if they had told us POLITELY. In our case it was all completely different. An older white-haired lady from the restaurant was completely rude and unfriendly. Although we booked with Christmas dinner, we didn't get a festive table. We got a table in the bar that was totally dirty. We had to wait quite a long time for cutlery, even though the restaurant workersPositives
Everything was good and we'll be back.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Only positive feelings, everything was beautiful!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Good value for money, very friendly and accommodating, good hotel location, easy walk to the center. Recommended!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
We have been guests of the hotel for several years and can highly recommend itAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Everything is perfect, as alwaysAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.