references
Positives
Everything was perfect 👍Negatives
Shortened treatments. Sometimes unfriendly staff. The food - limited selection 🤨 everything fried and deep-fried 😝Positives
Everything was great, at first we checked into a room of a different category than the one we had booked, but the next day they changed it and gave us a higher class. Everyone liked the treatment procedures, the medical staff is smiling, responsive, they know their job very well! The food was also good, we booked half board and everything was enough for us. I would also like to mention the spa center with swimming pools and saunas. The area is large and green, it’s a 10-15 minute walk to the springs, but there are some in the sanatorium and on the territory! Excellent sanatorium, I recommend booking through the website Sanatoriums.com! We will come again in the near future and for a longer period!Positives
We come to this hotel every year, so I can compare. Good location of the hotel, quiet, park. Friendly staff, clean rooms.Negatives
Compared to previous years, the quality drops very noticeably in everything. It started with the disappearance of white tablecloths from the tables in the restaurant, the milk pots also disappeared, and the variety on the menu thinned out significantly. It’s time to replace the pillows, the number of procedures has become smaller. It’s a shame that the hotel is no longer worthy of 4 stars.Positives
The hotel's location is excellent for those who like to walk. You can walk in the park nearby. The air is clean. Caring, friendly staff. Good food. there is a choice. I recommend it. The transfer was excellent, we met you and drove you on time. We hope that we will come to your hotel more than onceNegatives
The pool is a bit cold. There is no kettle in the room. The weather was rainy and I would have liked to have been given umbrellas at the reception since we came from far away and it was not possible to take an umbrella with usPositives
Very nice, well-kept hotel and extremely friendly staff. I would love to come backNegatives
Some morning traffic jam at the coffee machinesPositives
I liked everything very much! Great location, great hotel and friendly staff!Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
I liked everything very much. The staff is very friendly and caring. The menu is quite varied. You can regulate your diet yourself, or choose a different one every day from hot dishes, salads, pastries and everything else. The bed was changed every three days. The rooms are cleaned every day and are well kept. The saunas and swimming pool can be visited twice a day with an additional charge of 1 €. The location of the sanatorium is very good.Negatives
I really didn’t like that the restaurant reserved tables for selected guests. Two waitresses, I think they are considered senior there, lay out yellow guest cards on the tables in advance. I think this is very unfair towards other guests.Positives
Thank you all for your attention, quality services and good mood!Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Everything is super, thank you for all the treatments and massages. The cuisine has a large selection of menus, freshly prepared and deliciously homemade.Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Everything is just gorgeousNegatives
NoAnswer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Your staff was very friendly. I found it very convenient that I could communicate in German.Answer from Spa Hotel Richmond
Thank you for your review. We hope you have a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Very friendly and helpful staff Good location in the park Varied foodNegatives
Unfriendly employee in the carbonic acid bath Nesnidalova (statement of several spa guests)Positives
Hotel Richmond is beautifully located. Good parking.Negatives
Staff's knowledge of German is poor, 90% of guests are from Russia. On the trip to Prague there was no support in German, everything was in Russian.Positives
We received a very attentive, caring attitude from the employees of the health resort, we visited this health resort three times and will come back if our health allows. We recommend it to everyone. Thank you for your good work.Negatives
There have been unwanted interruptions in the bath with a mineral water source for technical reasons, but we understand that this is a temporary phenomenon.Positives
Very nice spa hotel in a good location on the outskirts of Karlovy Vary. Great, fresh and healthy food, 15 min. walk to the city 11 treatments (massages, baths, pneumopuncture, etc.) everything perfect Healing water in the hotel and also in the park that belongs to the hotel Trip to Prague (city tour in German) Sauna and bath in the house The hotel is highly recommended!Negatives
Unfortunately, this package tour is only sold as a complete package with the door-to-door transfer from Germany to Karlovy Vary!! It is not clear from the booking that the return journey has to be booked separately. We had booked from Sunday to Sunday. However, the return transport is only carried out by Sanatoriums.com on Wednesdays and Saturdays... So we were not picked up and had to be brought back home from Germany privately. Tip for Sanatoriums.com: Please write on the booking confirmation (in red) that the package only consists of the outward transport and the hotel and that the return transport must be booked separately. Unfortunately, we also found it negative on the trip to Prague that the tour guide on the bus spoke Russian non-stop and very loudly for 2.15 hours. There were 4 of us from Germany and we didn't understand a word. Despite earplugs and painkillers, it was real torture... Luckily, a very nice, German-speaking Czech woman met us in Prague and led our small German group through Prague in a fun and wonderful weather.Negatives
Good afternoon, dear ones, I want to say about the accommodation, every time we are put in rooms 434 without a chest of drawers, two windows from which the smell of dogs blows in, which we could not get rid of. At the reception they said we need to order from NTH and then there will be good accommodation. Please solve this problem, if this is the standard then why it does not correspond Thank you for your understanding Were from 0704 to 2004Positives
Thank you very much for a wonderful vacation! We are already planning our next visitNegatives
Everyone is happyAnswer from Spa Hotel Richmond
Thank you for your feedback and we look forward to your next visit. Have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Good againAnswer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Everything was great.Answer from Spa Hotel Richmond
Thank you for your feedback. Have a nice day. Marketing Department Parkhotel RICHMOND.
Positives
Excellent treatment and service! Very good saunas and jacuzzi.Negatives
One of the criteria for choosing a sanatorium was: 1. Free access to the pool. Yes, there was free access, but the pool was very cold and we couldn’t use it... because we were afraid of catching a cold in our sore joints. 2. Mineral pool, we used it once on the first day of our arrival...then it was drained and it stood empty for the entire 2 weeks...and we really counted on it.Positives
everything perfect.Answer from Spa Hotel Richmond
Thank you for your review. We hope you have a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Negatives
The breakfast could be a bit more variable otherwise everything was very goodPositives
Very friendly kitchen staffNegatives
Furniture needs to be replaced. Chairs wobble, my bed was broken.Positives
Everything was wonderful, we are still planning to come to this hotel.Answer from Spa Hotel Richmond
Thank you for your feedback and we look forward to your next visit. Have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Very friendly staffNegatives
No kettle in roomsPositives
Good location of the hotel for walkers. The staff is very diligent and friendly. The food is good. All liked it.Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
The chief physician, Mrs. Zhana KarasKova, is an excellent doctor. The hotel's source is excellent, the elevators work well, it's clean, there's parking.Negatives
The room is small, the pillows are old and bad, the hairdryer is bad.Positives
My wife and I sincerely thank SANATORIUMS.COM and the RICHMOND hotel for a great vacation! Everything was just great - the organization of the trip, the vacation itself, procedures, staff and food - at the highest level! It's a pity that this 1 week ended so quickly, but we will definitely come again! Keep it up!Positives
Liked everythingAnswer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.